Holiday Inn Express & Suites Norfolk by IHG

Hotels
•
IHG
9.6 (121 reviews)
920 S 20th St, Norfolk, Nebraska, 68701 , Norfolk , US
+1 402-379-1524

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Facilities

Fitness facilities
Conference space
Golfing nearby
Arcade/game room
Library
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Internet access in public areas - high speed
See all facilities

Review Highlights

Pros:
Very clean property
Friendly and helpful staff
Great/ample breakfast (many reviews)
Convenient location near shopping and highways
Nice pool and hot tub
Comfortable rooms and mattresses
Updated property and easy check-in
In-room amenities (Keurig, microwave, fridge, safe)
Cons:
Inconsistent breakfast quality (some reviewers reported limited/poor selections)
Occasional bathroom cleaning issues
Price perceived as high by at least one guest
A/C/thermostat issues reported by one reviewer

Categories

Cleanliness
9.9
Multiple reviews repeatedly call the property 'very clean' and 'clean and updated'; one minor note about a bathroom that could have been cleaned better but overall cleanliness is a strong positive.
Service
10
Staff repeatedly described as 'friendly', 'helpful', 'wonderful' and caring (helpful at check-in, assisted with rewards sign-up, welcoming for medical stay); service is consistently praised.
Location
9.8
Location noted as 'close to food and entertainment' and 'fantastic' for shopping/highways; convenient for travelers.
Room Quality
9.7
Rooms described as quiet, comfortable with comfortable mattresses; amenities in-room (safe, Keurig, microwave, fridge) noted positively.
Amenities
9.7
Pool and hot tub praised as 'very nice'; in-room amenities (safe, Keurig, microwave, fridge) and updated property cited as positives.
Value for Money
9
Generally positive comments about staying again and 'excellent stay', but one reviewer called the nightly price steep (214) which lowers perceived value slightly.
Food and Beverage
8.8
Breakfast receives mixed feedback: several reviewers call it 'great' while a few report a 'bad' or weak buffet with watery eggs, poor coffee, or limited selections.
Overall Experience
9.9
Overall sentiment is very positive—clean, friendly staff, good location and amenities—with only a few minor issues (breakfast quality, occasional AC/cleaning notes).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Recreational Opportunities:
Enjoy an indoor pool, spa tub, and fitness center during your stay. Plus, make the most of complimentary wireless internet, an arcade, and a banquet hall.

Deluxe Amenities:
Start your day with a free buffet breakfast and take advantage of the business center, newspapers in the lobby, and dry cleaning services. Event facilities, conference space, and meeting rooms are also available.

Comfortable Accommodations:
Relax in one of the 86 air-conditioned rooms with flat-screen TVs, refrigerators, and rainfall showerheads in the bathrooms. Stay connected with free Wi-Fi and enjoy cable programming for your entertainment.

Experience comfort and convenience at Holiday Inn Express & Suites Norfolk — book your stay today for a memorable getaway.

Important information:

  • Pool access available from 5 AM to 11 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9.6
Based on 121 reviews
Cleanliness: 9.9
Service: 10
Location: 9.8
Room Quality: 9.7
Amenities: 9.7
Value for Money: 9
Food and Beverage: 8.8
Overall Experience: 9.9
C
Carol
10
Pros:

I had knee replacement and stayed here nite before and after. The staff as so helpful and caring. It was a nice clean place and suited our every need.

2025-10-08 • via Nuitee
D
Donna • family
10
Pros:

The breakfast was great and my room was very clean!

2025-10-07 • via Nuitee
K
Kristi • family
10
Pros:

Very clean

2025-10-06 • via Nuitee
T
Tyler
10
Pros:

.

2025-09-21 • via Nuitee
L
LINDSEY • family_with_children
10
Pros:

Great breakfast!

2025-09-13 • via Nuitee
S
Sarah
4
Pros:

Bad breakfast. Very limited selections.

2025-09-01 • via Nuitee
D
Donna • family
10
Pros:

Very nice property and the staff are friendly and helpful.

2025-08-17 • via Nuitee
E
Ernesto
10
Pros:

Great place

2025-08-16 • via Nuitee
N
niniuska • family
10
Pros:

Todo me gusto muchas gracias

2025-08-10 • via Nuitee
K
Kathryn
10
Pros:

Friendly and helpful staff. Every staff member greets you with a smile and a kind words. Open for conversation if you wish or respectfully allow silence. Very clean and quiet. Would recommend to anyone.

2025-08-08 • via Nuitee
L
Leslie • family
10
Pros:

Property was clean and updated. We were close to food and entertainment.

2025-08-03 • via Nuitee
F
Frederick
10
Great Hotel
Pros:

Very nice pool and hot tub.
The staff at the front desk was simply wonderful

2025-08-02 • via Nuitee
D
Debbie
10
Pros:

Great check in service

2025-07-14 • via Nuitee
B
Barbara • family
10
Pros:

We arrived late after leaving an awful hotel .. It was a lifesaver clean safe friendly .

2025-07-07 • via Nuitee
J
Joel
10
Pros:

Very nice Hotel. Great friendly staff.

2025-07-02 • via Nuitee
R
Robb • family
10
Pros:

The entire property was very clean. Staff were friendly and accommodating. Room was quiet, comfortable, and clean. The mattresses were comfortable. The breakfast was very good.

2025-07-02 • via Nuitee
T
Theresa
10
Pros:

All was good

2025-06-22 • via Nuitee
K
Keisuke
10
Pros:

Clean

2025-05-31 • via Nuitee
B
Baylee • friends
10
Pros:

Very nice and clean!

2025-05-18 • via Nuitee
C
carol
10
Pros:

This was a great place to stay and would plan to stay here again when traveling to Norfolk again.

2025-05-13 • via Nuitee