Quality Inn & Suites Gallup I-40 Exit 20

Hotels
•
Quality Inn
7.5 (497 reviews)
1500 West Maloney Avenue , Gallup , US
+1 505-297-1501

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Convenient location / easy to get to
Friendly, helpful staff (front desk and breakfast)
Clean rooms cited by multiple guests
Good / delicious breakfast
Spacious / comfortable rooms (for some)
Bathtub praised by at least one guest
Bed was comfortable (mentioned)
Cons:
Noisy (neighbors and nearby train horns)
Rooms not matching photos; missing amenities (no coffee maker, iron, etc.)
Remote/check-in issues (staff asleep on monitor) and security concerns (broken exterior door)
Cigarette smell in some rooms
TV/phone not working in some rooms
Air conditioning hardly worked / temperature issues
Possible bed-bug bites reported
Low water pressure in shower
Limited nearby restaurant options

Categories

Cleanliness
6
Mixed signals: several guests explicitly praised cleanliness, but others reported a strong cigarette smell, suspected bed-bite incidents, and inconsistent housekeeping—overall below target.
Service
8.8
Generally positive staff interactions (friendly front desk and breakfast staff noted repeatedly), but offset by a serious negative from the remote/check-in experience (staff asleep on monitor) and inconsistent handling; overall service sentiment leans positive.
Location
9
Frequently called out as very convenient/easy to get to; negatives are noise from nearby train crossings and a lack of nearby restaurants for some—overall location is a clear strength.
Room Quality
5.5
Multiple complaints about rooms not matching photos, creaking bathtub, TVs or phones not working, poor AC, and unsecured exterior door; a few positive mentions (spacious, comfortable) but room quality is noticeably weak.
Amenities
6
Breakfast and some on-site offerings were praised, but several guests reported missing or broken amenities (no coffee maker, no iron/ironing board, TV/phone issues, low water pressure), pulling this score down.
Value for Money
6.7
Value is mixed: convenient location and good breakfast add value, but rooms that differ from advertised photos, missing amenities, and security/comfort issues reduce perceived value.
Food and Beverage
9
Multiple positive mentions of breakfast (described as nice/delicious and friendly staff serving it). Limited other F&B options nearby noted, but in-hotel F&B is consistently praised.
Overall Experience
9
Overall impression is mixed but often positive: many guests describe pleasant stays with friendly staff and comfortable rooms, while a smaller number report serious issues (remote check-in problems, security, cigarette smell). Weighted toward positive in aggregate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Spacious Rooms with Free WiFi

Experience comfort and convenience just minutes away from downtown Gallup at this hotel. The spacious rooms come with free WiFi, perfect for staying connected during your stay.

Indoor Pool, Hot Tub, and Sauna

Relax and unwind in style with the hotel's indoor pool, hot tub, and sauna. Whether you're looking to take a refreshing swim or melt the stress away in the hot tub, this hotel has you covered.

Hot Continental Breakfast and Convenient Snacks

Start your day right with a hot continental breakfast served daily. Need a quick snack? Head to the front desk for available treats on weekdays. From breakfast to snacks, we've got you covered.

Book now for a memorable stay at the Quality Inn and Suites Gallup, where comfort meets convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 497 reviews
Cleanliness: 6
Service: 8.8
Location: 9
Room Quality: 5.5
Amenities: 6
Value for Money: 6.7
Food and Beverage: 9
Overall Experience: 9
R
Rodney • couple • us
9
Pros:

Felt secure, well lit, value

Cons:

Staff not very welcoming pm or am

2026-11-06 • via Nuitee
D
DEBRA • extended_group • us
10
2026-11-06 • via Nuitee
R
Rosales • family_with_children • us
9
2026-11-05 • via Nuitee
R
Rosales • family_with_children • us
9
2026-11-05 • via Nuitee
K
Kathleen • couple • us
6
Convenient, but not Comfortable.
Pros:

In a convenient location.

Cons:

Location of room.

Extremely noisy “neighbors” next to our room most of the evening. Someone kept trying to open the cross through door between the two rooms in the room next to us many times which bothered our dog we had with us. It barked a few times due to the noise that was being created next door.

2026-10-31 • via Nuitee
K
Kerry • solo_traveller • us
10
2026-10-31 • via Nuitee
C
Creaky Cachers • couple • us
9
2026-10-29 • via Nuitee
J
Jimmy • couple • us
4
2026-10-28 • via Nuitee
F
Frandalora • family_with_children • us
3
2026-10-27 • via Nuitee
A
April • family_with_children • us
10
Pros:

It was great

Cons:

Staff

2026-10-25 • via Nuitee
A
April • family_with_children • us
10
Pros:

The bathtub was kick ass

2026-10-25 • via Nuitee
K
Karina • extended_group • de
6
Pros:

-The lady at the front desk was super nice when we arrived.
- Breakfast was also nice and the lady working there super friendly.

Cons:

-I think it’s close to a train crossing so you heard train honking constantly.
- The bathtub made a lot of creaking noises, and we felt like we were going to fall straight through it at any moment.

2026-10-24 • via Nuitee
C
Calvin • extended_group • us
10
2026-10-23 • via Nuitee
L
Lynnette • extended_group • us
10
Pros:

Very clean and amazingly nice staff

2026-10-20 • via Nuitee
J
Janice • solo_traveller • us
7
Helping and east coast
Pros:

It was clean, staff was nice and helpful

Cons:

The leaking water noise

2026-10-20 • via Nuitee
J
John • couple • us
9
2026-10-19 • via Nuitee
M
Michael • couple • us
10
2026-10-16 • via Nuitee
M
Melvin • solo_traveller • us
10
2026-10-15 • via Nuitee
B
Brent • couple • us
6
2026-10-13 • via Nuitee
J
Jesus • couple • us
10
2026-10-12 • via Nuitee