Comfort Inn & Suites Napoleon

Hotels
•
Comfort
8.1 (147 reviews)
590 Bonaparte Drive , Napoleon , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Private parking
See all facilities

Review Highlights

Pros:
Clean rooms reported by several guests
Friendly/pleasant staff noted often
Very convenient location (close to destinations/freeway, easy to find)
Safe and well-lit exterior/parking
Breakfast variety and on-site pool available
Comfortable beds mentioned by some
Quiet location for many guests
Cons:
Booking.com reservations sometimes denied requiring guests to repurchase rooms
Front desk reportedly unattended at times
Housekeeping/maintenance problems (mold, dusty vents, sticky carpet, clogged tub/sink)
Outdated rooms and damaged fittings (ripped shower curtains, peeling wallpaper)
No bathroom vent/steam issues and noisy/poor room fittings (squeaky door, thin walls)
Inconsistent breakfast quality (watered-down coffee) and occasional amenity outages (waffle maker)

Categories

Cleanliness
6.5
Mixed reports: some rooms described as very clean, but multiple guests reported serious housekeeping issues (mold in bathroom, dusty vents, sticky/dirty carpet, ripped shower curtains) indicating inconsistent cleanliness standards.
Service
9.3
Generally friendly and pleasant staff noted by several guests; however, there are isolated but significant service failures (reservation denials for third-party bookings, unattended front desk) that affected some stays.
Location
10
Consistently praised: close to destinations/freeway, easy to find, felt safe, and convenient for events — strong location sentiment across reviews.
Room Quality
6
Multiple negative comments about outdated rooms and maintenance (hard beds, thin walls, wallpaper peeling, no bathroom vent, noisy/squeaky doors, clogged fixtures) resulting in below-average room quality.
Amenities
8.9
Amenities like breakfast and a pool are appreciated; breakfast has good variety at times. Some maintenance issues reported (waffle maker down, inconsistent upkeep) but overall amenities are useful.
Value for Money
6.5
Several guests felt the price was high or not worth the stay (including a serious issue where guests had to repurchase a reservation), suggesting weaker perceived value.
Food and Beverage
8.3
Mixed breakfast experiences: some praised a good variety, others reported poor quality and watered-down coffee; generally typical for the brand but inconsistent execution.
Overall Experience
9.3
Many guests reported a satisfactory or pleasant one-night stay (clean, comfortable, safe, convenient), though intermittent maintenance and booking/service issues negatively impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Welcome to Comfort Inn & Suites Napoleon, where convenience meets comfort!

Luxurious Accommodation: Enjoy a relaxing stay in our well-appointed 3-star hotel with a 24-hour front desk for all your needs.

Modern Amenities: Benefit from complimentary WiFi and free private parking during your entire stay, ensuring you stay connected and stress-free.

Convenient Location: Located just 43 km from Toledo Express Airport, our hotel provides easy access for travelers.

Book your stay at Comfort Inn & Suites Napoleon now for a perfect blend of convenience and relaxation.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TOL

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 147 reviews
Cleanliness: 6.5
Service: 9.3
Location: 10
Room Quality: 6
Amenities: 8.9
Value for Money: 6.5
Food and Beverage: 8.3
Overall Experience: 9.3
S
Sarah • couple • us
6
Cons:

We were checking in and the hotel would not accept our reservation from Booking.com so we had to pay full price again for the room. They did this to friends of ours as well.

If you book through a website be prepared for it to be denied

2026-10-31 • via Nuitee
S
Sandy • extended_group • us
10
Great place for a one night stay
Pros:

Very friendly and facility was very clean

Cons:

Nothing

2026-10-29 • via Nuitee
T
tony • solo_traveller • us
8
2026-09-14 • via Nuitee
M
Martha • family_with_children • us
10
2026-08-17 • via Nuitee
B
Bonnie • couple • us
9
2026-08-10 • via Nuitee
D
Debra • solo_traveller • us
9
It was near the event I was attending and I enjoyed my stay there.
Pros:

The breakfast was very good. A lot of variety. The waffle maker was down though. The room was clean and the bed was comfortable.

Cons:

No real complaints

2026-08-09 • via Nuitee
S
Sandra • couple • us
7
Pros:

Very quiet. Everything was in working order.

Cons:

We had a handicap room which we didn’t ask for.

2026-08-03 • via Nuitee
J
Jeffrey • couple • us
10
2026-07-18 • via Nuitee
E
Elizabeth • couple • us
6
2026-07-17 • via Nuitee
R
Robin • couple • us
8
2026-07-12 • via Nuitee
L
Leslie • solo_traveller • us
8
2026-07-10 • via Nuitee
T
Tracy • solo_traveller • us
8
Great for what we needed. Wonderful location.
Pros:

It was close to my destination and had a pool.

Cons:

The bathroom didn’t have a vent in it. It is hard to get dressed in a room of steam. Even the wallpaper was falling off from the steam.
Also, the door squeaked really bad when you opened it to go in the room.

2026-07-07 • via Nuitee
S
SuprSayn • solo_traveller • us
8
Pros:

Location and price

Cons:

Hard beds and thin walls

2026-07-04 • via Nuitee
K
Keith • couple • us
10
Pros:

It was very clean

Cons:

the price was a little hi

2026-06-15 • via Nuitee
R
Robin • solo_traveller • us
10
2026-06-07 • via Nuitee
S
Stephanie • family_with_children • us
7
Although everything was incredibly outdated, shower curtains were ripped beyond belief
Pros:

Clean and quiet. I felt like the parking lot/outside the front of the hotel was well lit at night.

Cons:

There was never anyone at the front desk! Place was seriously outdated. Shower curtain looked like a lawn mower went over the entire top part. Not certain how it was still hanging on to the rod?

2026-06-05 • via Nuitee
O
Olivia • couple • us
5
Convenient and ok for a one night stay
Cons:

Our rooms bathroom was covered in mold, and the air vent was dusty and dirty. The room they moved us to was cleaner, but still had evidence of poor housekeeping and maintenance.

2026-06-01 • via Nuitee
S
Sandi • solo_traveller • us
9
Pros:

Very ckean and a nice staff

2026-06-01 • via Nuitee
K
Kermit • solo_traveller • us
9
Very nice place to stay.
Pros:

Comfortable, clean and reasonable cost.

2026-05-31 • via Nuitee
F
Fran • solo_traveller • us
10
Good place to stay in Napoleon.
Pros:

I felt very safe staying here on my recent trip to Indiana. The hotel was easy to find. The room was comfortable. Breakfast was typical for a Comfort Inn. Staff was pleasant.

2026-05-19 • via Nuitee