Holiday Inn Express Hotel & Suites Sioux Falls At Empire Mall by IHG

Hotels
•
Holiday Inn Express
8.6 (428 reviews)
2501 South Shirley Avenue , Sioux Falls , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Cons:
Bed bugs reported
Parking lot cleanliness

Categories

Cleanliness
8.16
Reviews mentioned cleanliness positively, but some guests noted issues like dated and dirty facilities.
Service
8.93
Guests reported friendly and efficient service, with some minor issues during check-in.
Location
8.97
The location was consistently described as convenient and good.
Room Quality
8.62
Rooms were generally described as comfortable and well-appointed, with some mentioning noise issues.
Amenities
8.55
The pool and hot tub were mentioned positively, though some reviews indicated needs for updates.
Value for Money
8.21
Some reviews expressed desires for better pricing, but overall value was deemed reasonable.
Food and Beverage
8.96
The breakfast received high praise for variety and quality.
Overall Experience
8.43
Most reviews reflected a generally positive experience, despite some isolated issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:00

Property Description

Convenient Location near Augustana College
Located just 3 miles from Augustana College, Holiday Inn Express Hotel & Suites Sioux Falls at Empire Mall offers a prime location for visitors.

Modern Amenities for Comfort
Enjoy a relaxing stay in our guest rooms featuring free Wi-Fi, flat-screen cable TV, coffee facilities, and a work desk. Unwind in our indoor pool or break a sweat in the on-site gym.

Convenience at Your Fingertips
With on-site laundry facilities, a convenience store, and proximity to attractions like the Great Plains Zoo and Wild Water West Waterpark, we ensure a hassle-free and enjoyable stay for our guests.

Book your stay now at Holiday Inn Express Hotel & Suites Sioux Falls at Empire Mall for a memorable experience.

Important information:

Upon check-in, photo ID and a credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and fees may apply.

The complimentary airport shuttle service ends at 10pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FSD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 428 reviews
Cleanliness: 8.16
Service: 8.93
Location: 8.97
Room Quality: 8.62
Amenities: 8.55
Value for Money: 8.21
Food and Beverage: 8.96
Overall Experience: 8.43
B
Becky • family_with_children • us
10
2026-01-19 • via Nuitee
K
Kevin • couple • us
8
2026-01-19 • via Nuitee
G
George • solo_traveller • us
9
Pros:

easy to reach location, clean, friendly staff

Cons:

room cost excessive

2026-01-19 • via Nuitee
P
Pamela • extended_group • us
10
2026-01-19 • via Nuitee
K
Kathryn • couple • us
10
Pros:

The staff was friendly and helpful. Room was clean, bed was comfortable. Breakfast was good with lots of choices to pick from. Convenient location.

2026-01-19 • via Nuitee
D
Debra • family_with_children • ca
6
Disappointing
Pros:

The breakfast was really good. Lots of choices and everything was well stocked.

Cons:

The furniture in our suite was stained and dirty. The sofa bed mattress was unusable (felt the springs)The noise level in the hotel was horrible. Slamming doors, running in hallways, jumping up and down on floor above us. All of this happening well past the 10pm quiet time. Poor construction of this hotel with no thought for sound reduction. If you are looking for sleep, I wouldn't recommend this hotel :(

2026-01-04 • via Nuitee
J
Jones • family_with_children • us
9
Pros:

Great bed, warm, clean bathroom, great breakfast

Cons:

Always like better prices, but wasnt bad!

2025-12-15 • via Nuitee
B
Becky • couple • us
8
2025-11-15 • via Nuitee
L
Lucita • family_with_children • us
10
Over all, it was nice and comfortable, we love the hot tub
Pros:

It was ok, near by restaurants

Cons:

I know things get busy but the parking lot was kinda dirty w some trash and some food, gum and candy were on the ground.

2025-11-15 • via Nuitee
S
Schmitt • family_with_children • us
7
Pros:

I like that.I asked if it would be okay if my two granddaughters stayed with me since my husband wasn't able to make the trip. They had no problem with that.

Cons:

Really wasn't anything that I didn't like.

2025-11-14 • via Nuitee
B
Becky • couple • us
8
2025-10-26 • via Nuitee
L
Leann • family_with_children • us
9
2025-10-25 • via Nuitee
L
Liz • family_with_children • us
10
Great place for any age but no pets allowed.
Pros:

Clean, friendly staff, the hot tub works, and it's close to the mall and other restaurants.

Cons:

No pets.

2025-10-20 • via Nuitee
H
Harold • couple • us
2
Great location, room and breakfast but all negated by waking up covered with bed bug bites
Pros:

Great breakfast

Cons:

Bitten by bed bugs

2025-10-11 • via Nuitee
M
Melody • couple • us
10
A great place!
Pros:

Easy to find, very clean with convenient location . Wonderful selections at breakfast and easy to make healthy choices!

Cons:

Nothing

2025-10-10 • via Nuitee
A
Angie • couple • us
9
2025-10-02 • via Nuitee
N
Neil
10
Pros:

Nice place. Easy access

2025-09-28 • via Nuitee
T
Tina
6
Pros:

Dated and dirty

2025-09-21 • via Nuitee
D
Danae • couple • us
10
2025-09-19 • via Nuitee
G
Glenn • family
10
Pros:

It was very clean. You didn't have to request for your room to be cleaned. Nice pool and hot tub. Great breakfast. Good air-conditioning. Great shower. Friendly staff. And guest laundry room. Definitely a great hotel.
.

2025-09-15 • via Nuitee