Best Western Plus Rockwall Inn & Suites

Hotels
•
Best Western Plus
8.1 (345 reviews)
996 East Interstate 30 , Rockwall , us
+1 972-722-3265

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly staff
Location near activities
Comfortable beds
Good breakfast
Cons:
Cleanliness issues
Noise disturbances
Room size and amenities concerns

Categories

Cleanliness
7.21
Several reviews indicated issues with odors and cleanliness, particularly regarding mold and dirty carpets.
Service
8.88
Many reviews highlighted the friendly and accommodating staff, particularly praising night-time front desk service.
Location
8.72
The hotel is centrally located with easy access to activities, which was positively noted by multiple guests.
Room Quality
7.67
Some guests expressed discontent regarding the size and functionality of the rooms; complaints about air conditioning and noise were noted.
Amenities
7.7
The hotel offers amenities like a gym and pool, though there were mixed feelings regarding their condition and noise levels.
Value for Money
8.16
Most reviewers found the pricing fair for the quality of their stay, despite some dissatisfaction with room conditions.
Food and Beverage
8.21
Breakfast was generally regarded as good, with specific menu items appealing to guests.
Overall Experience
8.28
Despite some negatives, many guests expressed intentions to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:54

Property Description

Modern Amenities

Experience comfort and convenience at the Best Western PLUS Rockwall Inn & Suites. Enjoy free Wi-Fi, flat-screen TVs, and in-room appliances for a seamless stay.

Relaxation and Recreation

Unwind in our indoor pool and hot tub or keep up with your fitness routine in our well-equipped fitness room. Take advantage of our 24/7 business center for all your work needs.

Nearby Attractions

Explore the nearby Lake Ray Hubbard, golf courses, and entertainment centers. With easy access to shopping at Firewheel Town Center Mall, your stay with us promises both relaxation and excitement.

Book your stay now at the Best Western PLUS Rockwall Inn & Suites for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For the comfort of all our guests, please note that parties and other gatherings are not permitted in guest rooms or public areas unless previously arranged with the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
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Guest Reviews

8.1
Based on 345 reviews
Cleanliness: 7.21
Service: 8.88
Location: 8.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 8.28
G
Gladys • solo_traveller • us
8
2026-08-13 • via Nuitee
K
Karen • couple • us
9
Ok
Pros:

Close to where I had to work

Cons:

It was kinda in a bad neighborhood

2026-08-05 • via Nuitee
S
Sarah • couple • us
9
2026-07-13 • via Nuitee
G
Gallagher • solo_traveller • us
1
2026-07-11 • via Nuitee
J
Jayda • couple • us
10
2026-07-07 • via Nuitee
D
Diana • solo_traveller • us
5
Pros:

It is in a good location, easy access to the highway

Cons:

The facility had a faint odor to it, the mattress to the bed was already sunk in and you could feel the springs, the wall had a stain to it that seemed like a bug had been killed and smeared and the shower was slippery

2026-07-07 • via Nuitee
S
Stephen • extended_group • us
1
Bad and unmemorable
Pros:

Nothing to like

Cons:

Dirty facility with staff who don’t know the business

2026-06-20 • via Nuitee
P
Patrick • couple • us
9
Very comfortable stay. Front desk was very pleasant and professional.
Pros:

Accessibility to the area we needed to visit

Cons:

Parking was a little tight but expected for the area.

2026-06-16 • via Nuitee
R
Rhonda G • family_with_children • us
8
Overall everything was great, clean & comfortable. Staff very friendly & helpful!
Pros:

Everything was great, location was perfect for our purpose, nice, clean & comfortable.

Cons:

Only thing that was unfortunate is that the indoor pool heater was broken & water was too cold.

2026-06-13 • via Nuitee
N
Nance • solo_traveller • us
9
Great staff, clean room and was quiet . Nice little balcony too .
Pros:

Clean and rooms were nice. We had the 3rd floor with raised ceiling in our room.

Cons:

It was difficult to get out of parking lot due to traffic flow . Ample parking but difficult in/out. I am gluten free so there was nothing I could eat at breakfast bar so we had to go elsewhere to eat. Some hotels offer prepackaged gluten free bagels or muffins.,

2026-06-11 • via Nuitee
C
Christopher • solo_traveller • us
8
2026-06-07 • via Nuitee
T
Timothy • couple • us
5
Adequate. Not great.
Pros:

Location good. Breakfast Ok.

Cons:

Room needed a new shower curtain (Room #110)

2026-06-06 • via Nuitee
M
My Trip Hotels • solo_traveller • us
10
2026-06-02 • via Nuitee
J
Joyce • solo_traveller • us
8
2026-05-29 • via Nuitee
S
Sanders • solo_traveller • us
4
Smelly and small.
Pros:

A desk in room.

Cons:

Smells like mildew. Double beds are fulls and not queens.

2026-05-24 • via Nuitee
K
kelly • solo_traveller • us
8
2026-05-24 • via Nuitee
C
Candy • solo_traveller • us
7
Anywhere I stay I’ll make sure our reservation doesn’t go through booking.com.
Pros:

Good

Cons:

Would have been better if Booking.com had not sent our reservation to Best Western stating “guest will self pay”.

2026-05-17 • via Nuitee
V
Vaughn • solo_traveller • us
7
2026-05-15 • via Nuitee
S
Shanice • family_with_children • us
10
Pros:

The view was great and all the amenities were working

Cons:

Thy only had one elevator and its slow

2026-05-04 • via Nuitee
J
James Daryl West • solo_traveller • us
7
good
Pros:

cleanliness

Cons:

jacuzzi tub took 1 hour to get to operating level

2026-05-04 • via Nuitee