Best Western Plus Rockwall Inn & Suites

Hotels
•
Best Western Plus
8.1 (321 reviews)
996 East Interstate 30 , Rockwall , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Location near activities
Comfortable beds
Good breakfast
Cons:
Cleanliness issues
Noise disturbances
Room size and amenities concerns

Categories

Cleanliness
7.21
Several reviews indicated issues with odors and cleanliness, particularly regarding mold and dirty carpets.
Service
8.88
Many reviews highlighted the friendly and accommodating staff, particularly praising night-time front desk service.
Location
8.72
The hotel is centrally located with easy access to activities, which was positively noted by multiple guests.
Room Quality
7.67
Some guests expressed discontent regarding the size and functionality of the rooms; complaints about air conditioning and noise were noted.
Amenities
7.7
The hotel offers amenities like a gym and pool, though there were mixed feelings regarding their condition and noise levels.
Value for Money
8.16
Most reviewers found the pricing fair for the quality of their stay, despite some dissatisfaction with room conditions.
Food and Beverage
8.21
Breakfast was generally regarded as good, with specific menu items appealing to guests.
Overall Experience
8.28
Despite some negatives, many guests expressed intentions to return, indicating a satisfactory overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:54

Property Description

Modern Amenities

Experience comfort and convenience at the Best Western PLUS Rockwall Inn & Suites. Enjoy free Wi-Fi, flat-screen TVs, and in-room appliances for a seamless stay.

Relaxation and Recreation

Unwind in our indoor pool and hot tub or keep up with your fitness routine in our well-equipped fitness room. Take advantage of our 24/7 business center for all your work needs.

Nearby Attractions

Explore the nearby Lake Ray Hubbard, golf courses, and entertainment centers. With easy access to shopping at Firewheel Town Center Mall, your stay with us promises both relaxation and excitement.

Book your stay now at the Best Western PLUS Rockwall Inn & Suites for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For the comfort of all our guests, please note that parties and other gatherings are not permitted in guest rooms or public areas unless previously arranged with the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 321 reviews
Cleanliness: 7.21
Service: 8.88
Location: 8.72
Room Quality: 7.67
Amenities: 7.7
Value for Money: 8.16
Food and Beverage: 8.21
Overall Experience: 8.28
K
Karen • solo_traveller • us
10
Pros:

Clean and comfortable room

2026-05-02 • via Nuitee
P
Pam • family_with_children • us
10
Exactly what we needed!
Pros:

Melissa at the front desk was very friendly and helpful! We were there for a wedding and she was able to get us into our rooms a little early so we could get dressed! The room was spacious and clean. Bed was comfortable! The air con was cold, the water was hot. You can't ask for better!

2026-04-26 • via Nuitee
M
mendoza • couple • us
10
2026-04-16 • via Nuitee
E
Eric • solo_traveller • us
10
Clean and breakfast was great
Pros:

Location. Easy access to the interstate

Cons:

No complaints

2026-03-26 • via Nuitee
R
Rogelio • extended_group • us
7
2026-03-26 • via Nuitee
R
RALPH • extended_group • us
9
Cons:

We had to get the key cards reprogrammed each morning.

2026-03-23 • via Nuitee
G
Garry • solo_traveller • us
4
Pros:

Location

Cons:

Not that clean stains on fabric chairs

2026-03-21 • via Nuitee
B
Becky • family_with_children • us
9
All in all, we were very pleased.
Pros:

The location was perfect. The staff was very friendly and helpful.

Cons:

The breakfast was okay, we were there 3 days and only ate it once.

2026-03-19 • via Nuitee
S
Shelia • extended_group • us
8
2026-03-03 • via Nuitee
T
Travis • solo_traveller • us
10
2026-03-02 • via Nuitee
T
Travis • couple • us
10
2026-01-22 • via Nuitee
K
Karin • family_with_children • us
8
Pros:

The ease of getting to several places we had to go for a family funeral, plus we didn't have much traffic noise from the interstate although we could hear some.

Cons:

Noisy a/c, having a night light in bathroom would have helped instead of leaving the light on & blocking the door open

2026-01-19 • via Nuitee
D
Daphne • family_with_children • us
10
Pros:

My kids enjoyed the breakfast and indoor pool.

2026-01-19 • via Nuitee
G
Gabriel • couple • us
9
2026-01-19 • via Nuitee
E
Erica • couple • us
10
2026-01-19 • via Nuitee
M
Marvin • couple • us
10
Enjoyed it very much
Pros:

Everyone was nice. Breakfast was good.
Very quiet and comfortable beds. Will stay there again.

Cons:

Nothing

2025-12-25 • via Nuitee
W
William • couple • us
9
It was good.
Pros:

The location.

Cons:

The old style charging ports.

2025-12-14 • via Nuitee
P
Pamela • couple • us
8
Good value
Pros:

It was an adequate place to stay for one night. They accommodated our request for a ground floor room.

Cons:

The overall property seemed a bit grim and there was quite a lot of noise in the hallway....loud voices, barking dogs, etc. Breakfast was not especially good, but not really bad either.

2025-12-13 • via Nuitee
S
Sherrie • couple • us
7
It was ok, but I won’t stay here again because of the noise factor.
Pros:

It was clean and the staff were friendly.

Cons:

Thin walls, noisy people in the hallway and very noisy upstairs. You could also hear traffic from I-30

2025-12-08 • via Nuitee
V
Vienna • couple • us
7
Pros:

Nearby to fast food places

Cons:

Entrance to lobby is close to hotel driveway making it dangerously close for people leaving in a hurry to get hurt by oncoming cars

2025-12-07 • via Nuitee