Best Western Plus Rockwall Inn & Suites

Hotels
•
Best Western Plus
8 (237 reviews)
996 East Interstate 30 , Rockwall , US
+1 972-722-3265

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful and responsive staff
Many guests report clean rooms and comfortable stays
Good location / easy highway access for many
Gym equipment works
Repeat guests cite consistent positive experience and value
Cons:
Mildew/mold odor and dampness reported in several rooms
Uncomfortable/sunken mattresses and worn furniture
Parking/traffic flow and difficult lot access
Breakfast repetitive and limited gluten-free options; pool heater broken for some stays
At least one report of malfunctioning room key/lock and suspected unauthorized entry

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean rooms, but multiple mentions of mildew/mold odor, stains, and at least one report of a dirty facility and suspected unauthorized entry indicate below-average cleanliness.
Service
9.5
Consistently positive: numerous comments highlight very helpful, friendly and responsive front desk staff; several repeat guests specifically praise the service.
Location
8
Mixed but generally convenient: many guests noted good location and easy highway access, though some reported a difficult parking layout, traffic flow issues and an unpleasant neighborhood feel.
Room Quality
6.5
Multiple issues reported: complaints about damp/humid feeling, uncomfortable/sunken mattresses, old furniture and slippery showers contrast with occasional praise for suites/raised ceilings.
Amenities
7.5
Mixed: gym equipment noted as working and breakfast generally available, but the indoor pool heater was broken for at least one stay and gluten-free options were lacking for some guests.
Value for Money
8.5
Generally positive: some guests specifically cited cost as a pro and repeat visitors indicate perceived good value despite isolated issues.
Food and Beverage
7.5
Breakfast frequently mentioned: many guests found it good, but complaints include repetitive offerings, poor quality for some (described as 'patético'), and limited gluten-free options.
Overall Experience
10
Overall skew is positive: multiple guests reported very comfortable stays, clean & comfortable rooms, and plans to return; these positive overarching impressions outweigh isolated but notable negative incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Modern Amenities

Experience comfort and convenience at the Best Western PLUS Rockwall Inn & Suites. Enjoy free Wi-Fi, flat-screen TVs, and in-room appliances for a seamless stay.

Relaxation and Recreation

Unwind in our indoor pool and hot tub or keep up with your fitness routine in our well-equipped fitness room. Take advantage of our 24/7 business center for all your work needs.

Nearby Attractions

Explore the nearby Lake Ray Hubbard, golf courses, and entertainment centers. With easy access to shopping at Firewheel Town Center Mall, your stay with us promises both relaxation and excitement.

Book your stay now at the Best Western PLUS Rockwall Inn & Suites for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For the comfort of all our guests, please note that parties and other gatherings are not permitted in guest rooms or public areas unless previously arranged with the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 237 reviews
Cleanliness: 6.5
Service: 9.5
Location: 8
Room Quality: 6.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 7.5
Overall Experience: 10
S
SACHA • solo_traveller • us
8
Pros:

The staff was really nice and the breakfast was good... also the gym equipment all worked

Cons:

My room key/lock kept malfunctioning

At one point it appeared that someone had been in my room even through the do not disturb was on the door

2026-10-29 • via Nuitee
Y
Yolanda • family_with_children • us
9
Staff, cleanliness, quietness
2026-10-22 • via Nuitee
R
Raymond • family_with_children • us
2
I will not here again
Pros:

Cost

Cons:

The location was hard to get to the parking lot and the room smelled like mold and mildew

2026-10-18 • via Nuitee
R
Reyes • family_with_children • us
10
2026-10-15 • via Nuitee
I
Illingworth • solo_traveller • us
10
2026-10-09 • via Nuitee
M
Muriel • couple • us
8
Pros:

Very helpful and friendly staff
Peaceful

2026-09-16 • via Nuitee
J
James • couple • us
9
Pros:

Clean facilities and the staff was courteous and kind

Cons:

N/C

2026-09-12 • via Nuitee
C
Claudia • solo_traveller • us
7
Pros:

La ubicación

Cons:

El AC no quitaba la sensación de humedad y no pudimos dormir porque se sentían las sábanas como húmedas. El aroma a humedad en la habitación.
Las camas incómodas y las almohadas feas. El sillón de la habitación viejo.
El desayuno patético!!!

2026-09-05 • via Nuitee
A
Anil Kumar • extended_group • us
8
The stay was good, the rooms and washrooms are very clean. Phone service is very effective.
Pros:

The hotel is clean and front office is very responsive

Cons:

Same breakfast for 2 days.. at-least some changes preferred

2026-09-01 • via Nuitee
J
Jimmie • couple • us
9
Great, just excellent
Pros:

This was our 4th year to stay here, our suite was exceptional, service is always great, breakfast is always good. The staff are always nice and friendly are also helpful when needed. We will be there next year for sure.

Cons:

Nothing

2026-08-25 • via Nuitee
G
Gladys • solo_traveller • us
8
2026-08-13 • via Nuitee
K
Karen • couple • us
9
Ok
Pros:

Close to where I had to work

Cons:

It was kinda in a bad neighborhood

2026-08-05 • via Nuitee
S
Sarah • couple • us
9
2026-07-13 • via Nuitee
G
Gallagher • solo_traveller • us
1
2026-07-11 • via Nuitee
D
Diana • solo_traveller • us
5
Pros:

It is in a good location, easy access to the highway

Cons:

The facility had a faint odor to it, the mattress to the bed was already sunk in and you could feel the springs, the wall had a stain to it that seemed like a bug had been killed and smeared and the shower was slippery

2026-07-07 • via Nuitee
J
Jayda • couple • us
10
2026-07-07 • via Nuitee
S
Stephen • extended_group • us
1
Bad and unmemorable
Pros:

Nothing to like

Cons:

Dirty facility with staff who don’t know the business

2026-06-20 • via Nuitee
P
Patrick • couple • us
9
Very comfortable stay. Front desk was very pleasant and professional.
Pros:

Accessibility to the area we needed to visit

Cons:

Parking was a little tight but expected for the area.

2026-06-16 • via Nuitee
R
Rhonda G • family_with_children • us
8
Overall everything was great, clean & comfortable. Staff very friendly & helpful!
Pros:

Everything was great, location was perfect for our purpose, nice, clean & comfortable.

Cons:

Only thing that was unfortunate is that the indoor pool heater was broken & water was too cold.

2026-06-13 • via Nuitee
N
Nance • solo_traveller • us
9
Great staff, clean room and was quiet . Nice little balcony too .
Pros:

Clean and rooms were nice. We had the 3rd floor with raised ceiling in our room.

Cons:

It was difficult to get out of parking lot due to traffic flow . Ample parking but difficult in/out. I am gluten free so there was nothing I could eat at breakfast bar so we had to go elsewhere to eat. Some hotels offer prepackaged gluten free bagels or muffins.,

2026-06-11 • via Nuitee