Holiday Inn Express Hotel & Suites Puyallup (Tacoma Area) by IHG

Hotels
•
IHG
9 (513 reviews)
812 S Hill Park Drive, Puyallup, Washington, 98373 , Puyallup , US
1-253-848-4900

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
Free breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast variety
Cons:
Noise from sliding doors
Fragrance from cleaning products
Power outage issues

Categories

Cleanliness
8.96
Overall reviews indicate clean rooms and common areas, but some concerns about chemical scents affecting perception.
Service
9.43
Staff were consistently praised for being friendly and helpful.
Location
8.97
Convenient for shopping and dining, though guest access through a gas station was noted as unusual.
Room Quality
8.42
Rooms were generally comfortable, though concerns about noise and power issues were raised.
Amenities
9.45
Breakfast offerings were highly rated and surpassed expectations.
Value for Money
8.91
Considering the amenities and service, guests felt they received good value despite a few complaints.
Food and Beverage
8.46
Breakfast was praised overall, with some specific issues mentioned about certain items.
Overall Experience
9.43
Many guests expressed a willingness to return, indicating a strong positive overall experience despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:20

Property Description

Recreational Amenities:

Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a fitness center.

Dining Options:

Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Hotel & Suites Puyallup (Tacoma Area). A complimentary buffet breakfast is included.

Convenient Features:

Featured amenities include a 24-hour business center, express check-in, and express check-out. Free self-parking is available onsite.

Make yourself at home in one of the 96 guestrooms featuring modern amenities and comforts, ensuring a relaxing stay. Book your cozy retreat at Holiday Inn Express Hotel & Suites Puyallup (Tacoma Area), an IHG Hotel.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SEA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9
Based on 513 reviews
Cleanliness: 8.96
Service: 9.43
Location: 8.97
Room Quality: 8.42
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
J
James • couple • us
10
Great location for South Hill activities
Pros:

Location near my family

2026-03-29 • via Nuitee
A
Ashalee • family_with_children • us
10
Pros:

Very clean, staff was great.

Cons:

Wish it had more towels in the room without having to ask for more.

2026-03-29 • via Nuitee
F
Fujishima • family_with_children • us
10
2026-03-26 • via Nuitee
P
Patricia • solo_traveller • us
10
2026-03-24 • via Nuitee
G
Greg • couple • us
8
2026-03-19 • via Nuitee
W
William • couple • us
8
Overall I would recommend
Pros:

Easy to get to and from. Rooms were great and staff were great.
Breakfast choices quite good.

Cons:

One elevator led to waiting
Truck noise from highway until around midnight on Saturday

2026-03-16 • via Nuitee
B
Bree • couple • us
10
Loved everything about this stay! Will come stay again
Pros:

2nd time I’ve stayed here! Will absolutely stay here again! Clean, staff was wonderful, location is perfect, comfortable beds

2026-03-12 • via Nuitee
S
Sapphire • family_with_children • us
10
2026-02-25 • via Nuitee
J
Jenny • family_with_children • us
7
Pros:

The convenience to the fairgrounds is great. The new coffee machine was fantastic, and breakfast options were wonderful! Even as someone with celiac (can't eat bread or touch it), I found Udi's Muffins on both mornings and a few prepackaged items.

Cons:

The sofa bed mattress wasn't really a mattress. The springs were so uncomfortable, and we ended up folding it back up...

2026-02-25 • via Nuitee
K
Katerina • family_with_children • us
3
With all said all they could do was give a lousy refund of $25 when I had paid over $700
Pros:

It was large and lots of space. Breakfast was good.

Cons:

The hot tub was broken the first night and the pool only goes to 4ft deep. Also very poor WIFI you get kicked off every few minutes and nothing works and takes forever. They said the large suits don’t get good WIFI due to the router box being by the front door and this is why we have to keep getting up and walking all the way to the bathroom to reconnect and of course they don’t bother telling you this. We went for a cheer competition in Tacoma and the kids were in the room with there dad most of the time bored. Also the toilet overfilled twice and flooded the entire room and the futon pull out couch seems to be missing a mattress it’s very uncomfortable even for the young light kids.

2026-02-13 • via Nuitee
K
Kelsea • couple • us
9
2026-01-28 • via Nuitee
A
Aloha • extended_group • us
8
2026-01-26 • via Nuitee
J
Jesus • couple • us
10
2026-01-22 • via Nuitee
T
Thomas • couple • us
9
We were very happy with our stay.
Pros:

Comfortable bed. Friendly staff. Great breakfast.

Cons:

Location wasn’t great. Not a lot around that area.

2026-01-21 • via Nuitee
S
Shawna • family_with_children • us
9
2026-01-20 • via Nuitee
K
Kelley • solo_traveller • us
1
Very very bad. I need a refund. I know this does not reflect other Holiday Inns
Pros:

The electricity went out and my presentation for work was affected. No electricity. No power and I had to spend over $40 in gas to find electricity and that is not even counting the restaurant bill. I looked at my bill and they also overcharged me $100 when I urgently needed to leave in the morning for work day. I did not have the time to explain it to the lady.

Cons:

The electricity went out and my presentation for work was affected. No electricity. No power and I had to spend over $40 in gas to find electricity and that is not even counting the restaurant bill. I looked at my bill and they also overcharged me $100 when I urgently needed to leave in the morning for work day. I did not have the time to explain it to the lady.

2026-01-20 • via Nuitee
A
Amy • family_with_children • us
9
Pretty good. I would stay in a holiday inn again.
Pros:

I liked how the towels smelled clean, like no one had used them before and I liked the easy close black out blind

Cons:

Did not care for breakfast bar. I dont know where you get eggs, but those were not. Sausage gravy was slightly bland, but eatable. The biscuits and gravy saved breakfast for me. You should offer cream cheese when offering bagels.

2026-01-20 • via Nuitee
L
Linda • couple • us
10
Over all it was nice quiet safe place to stay.
Pros:

Breakfast was fantastic. Food was pretty warm.

Cons:

The link sausage was way over cooked. Very difficult to cut with a knife.

2026-01-20 • via Nuitee
B
Barbara • couple • us
8
2026-01-19 • via Nuitee
S
Spain • solo_traveller • us
1
The worst day of my life
Pros:

The staff was nice greeting me nicely.
And help me out with everything

Cons:

My holiday is next to two major roads that are noisy from all the time you can't get any sleep, you could hear people running around the hotel. I always awaken more than once people running around door slamming the vehicle noise all night long and all day long was inexcusable. This is my last time staying at this hotel. The price was $800 for two nights which is way too much and also, there was a heaviest smell when I first walked into the room, made me feel really uncomfortable. The beds was so uncomfortable.

2026-01-19 • via Nuitee