Holiday Inn Express & Suites Tacoma by IHG

The pool was very cold and the hot tub was not in good working condition. With going for a soccer outing it would have made the experience much more enjoyable.

Trying to turn into the hotel, it was abit tricky especially right by the stop lights.

Il quartiere non è bellissimo e l’hotel è a 40 minuti dall’aeroporto, comunque dovendo restituire l’auto in aereoporto non è stato un grande problema però è lontano anche da centro di Seattle.

Die Matratzen sind durch. Anfänglich müffelte das Zimmer von der AC.

Nice from rooms. We had the end room. But we still could hear noises probably because it was a connecting room which we were not connected to.

My microwave was dirty in my room they replaced right of way but one with crumbs lol but it worked

The heavy smell of chlorine on the sheets and towels was off putting and made it difficult to sleep, breathing in the chlorine all night. If, I could suggest, use or provide some aromatherapy scents to make the rooms smell less sanitized. I like White Barn, concentrated room spray; sold by Bath and Body Works. It is the best!
Our ADA room had a nightstand in ill repair. The jagged edge of the nightstand caught my husband’s arm and tore his skin in 2 places. He bled pretty good because of it.
Lastly, I booked our reservation online and I was sure the Holiday Express was described as accepting/pet friendly. However, at check-in we were told their hotel was not pet friendly and we would have to pay additional $250. My husband contested this. The hotel was not willing to prove to us that the room we were staying in was free and clear of any prior pet spots. So we felt they were not trustworthy.
When we travel, we don’t leave our dog alone in unfamiliar surroundings. She goes with us, so there would never be a problem of her marking the room, therefore no need to charge for a superficial inspection or cleaning.

Location little scary waiting to turn into driveway. Smelled cigarette smoke first night. I am highly allergic. After I mentioned it; no smellies the rest of stay. They offered another room but I declined.

They didn’t have a room. They took $344.70 for one night at this crappy hotel they took my money and then they called me to tell me that the connection with Booking.com was messed up and that I have to process a refund. Booking.com is blaming Holiday Inn. Holiday Inn is blaming Booking.com. All I know is they have my money and this feels like fraud.

No WiFi on the tv

next to pawn shop and sex shop but there were many hotel chains on the street

Our toilet wouldnt flush and it over flowed. Took the lady a long time and 2 reqest for a plunger and more towels. My husbad had to turn off the water to the toilet and she held out door open and watched as my husband had to work on their toilet. We hadnt been in the room more than 20mins. Very unprofessional. Also asked if she could take all the wet toilet water towles. She said place them outside out door and she would come back by and pick up. Guess what was still there in the morning... the soaking toilet water towels. Not to mention when my husband opened the toilet top with was full of mold. Never once did she apologize or offer a different room or anything. By fast one of the worst experiences ive EVER had with a hotel.

NA