Sunway Putra Hotel Kuala Lumpur

Hotels
Sunway Hotels and Resorts
8.4 (184 reviews)
100 Jalan Putra, Kuala Lumpur, 50350 , Kuala Lumpur , MY

Facilities

Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean and spacious rooms
Great location for shopping
Cons:
Indian food options could be better
Parcel delivery security could be improved

Categories

Cleanliness
8.4
The room was immaculately clean, with the bed made perfectly each day, contributing to a memorable experience.
Service
8.87
Staff were very welcoming and dedicated, particularly mentioning helpful individuals enhancing the overall experience.
Location
8.71
Great location for convenient access to shopping and proximity to WTC KL.
Room Quality
8.36
Spacious rooms with good amenities, although air conditioning could be cooler.
Amenities
8.18
Good breakfast spread and sufficient hotel amenities.
Value for Money
8.35
Overall good experience with complimentary parking and fast room service response, making it a sound choice.
Food and Beverage
8.09
Breakfast was good, but Indian food options could be improved.
Overall Experience
8.26
Overall positive stay with room for minor improvements, but highly recommended.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:05

Property Description

Experience the perfect blend of luxury and convenience at Sunway Putra Hotel Kuala Lumpur, where vibrant city life meets exceptional hospitality.

Recreational Delights
Dive into relaxation with our stunning outdoor pool or maintain your fitness routine at our fully equipped fitness center. Whether lounging poolside or breaking a sweat, there's something for everyone.

Gastronomic Experiences
Savor delectable local cuisine at our Coffee House or grab a quick snack at our cozy café. With 24-hour room service and refreshing beverages at the poolside bar, your culinary cravings will always be delighted.

Unmatched Comfort
Retreat to one of our 650 air-conditioned rooms featuring LCD televisions and complimentary Wi-Fi. Enjoy modern amenities, including private bathrooms with premium toiletries, ensuring every moment of your stay is enjoyable.

Don’t wait – immerse yourself in luxury and book your stay at Sunway Putra Hotel Kuala Lumpur today!

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Health & Safety

    Property does not require health documentation at check-in

Location

Guest Reviews

8.4
Based on 184 reviews
Cleanliness: 8.4
Service: 8.87
Location: 8.71
Room Quality: 8.36
Amenities: 8.18
Value for Money: 8.35
Food and Beverage: 8.09
Overall Experience: 8.26
A
Ananthan solo_traveller my
10
2026-05-09 via Nuitee
A
Ananthan solo_traveller my
10
2026-05-09 via Nuitee
S
Steve solo_traveller sg
9
Pros:

Breakfast is good and room is clean and tidy.
Location is convenient.

Cons:

Nothing so far.

2026-05-08 via Nuitee
L
Laily Ibrahim solo_traveller my
4
Bad experience
Pros:

The only reason I booked this hotel ia because its location.

Cons:

I don't reallh bother to give review but yesterday stay was the worst. I booked via their website but I'm not sure how to write the review so here it is.
I booked the room for a night 6-7apr. My initial booking was deluxe queen (room only) so I have modified to with breakfast but didnt realised it was deluxe twin so i have then upgraded to Deluxe king balcony (whatever it is) with extra RM40.

The checked in was smooth, I paid rm13 for the parking and was givem room 2422 which is deluxe family. I'm alone so I dont need the extra bed and the room looks small despite i paid extra. I asked for the room change after spoken to the reception, and they gave me room 1303. I had work to do so I was not really care about anything else as lomg there is a desk for me to work so I just ok with the room. But the room is not properly clean. There was a straw on the carpet, bathroom looks dirty near to the hole on the floor.

Breakfast was just ok. I like the breakfast atmostphere during my previous stay, but maybe they have 100% occupancy, the restaurant was so pack and I ended up was given the outside table. So couldnt enjoy much.

I checked out around 10.30am, just drop the key card for express check out. I also need to pay another RM38 for the parking, I was shocked because they have collected RM13 and double confirmed my car plate number, how come the screen said I need to pay, but because there was a car behind me, I just paid. It's not about the money but the hassle i went through during the stay was not that good 😊

2026-05-08 via Nuitee
L
Laily Ibrahim solo_traveller my
9
Good
Pros:

Location

2026-05-08 via Nuitee
S
SUBHABRATA solo_traveller jp
8
2026-05-08 via Nuitee
M
Mohd Rajalan solo_traveller my
2
Reluctant to print invoice.
Pros:

Location at shopping centre

Cons:

1.Reluctant to print invoice and difficult to deals on this matter.
2.To many lift access i.e from parking, room and shopping.
3.Registration counter located very far away from lift and waiting longer time to attend during check in.

2026-05-07 via Nuitee
O
Oscar solo_traveller au
8
Pros:

People

Cons:

It's a bit outdated, needs some looking after

2026-05-07 via Nuitee
D
Doreen Shamala family_with_children my
10
2026-05-06 via Nuitee
D
Dalal family_with_children sa
10
2026-05-06 via Nuitee
F
Farahana couple my
9
Worth it…!!
Pros:

Recommended

Cons:

No

2026-05-05 via Nuitee
A
Asmad family_with_children my
10
An unforgettable stay filled with warm hospitality
2026-05-05 via Nuitee
M
MOHD LAFZUL family_with_children my
7
2026-05-04 via Nuitee
M
Mahvin couple my
7
Unimpressed and disappointed
Pros:

It’s fine

Cons:

Gotten a small room , despite a monthly guess

2026-05-03 via Nuitee
H
Haziq couple my
10
2026-05-03 via Nuitee
K
KAMIKAZIE solo_traveller my
10
2026-05-02 via Nuitee
S
SITI AFIFAH family_with_children my
8
Pros:

Spacious room. Strategic location.

2026-05-02 via Nuitee
S
subramaniam couple my
7
2026-05-01 via Nuitee
M
Mohd couple my
9
2026-05-01 via Nuitee
S
SOON family_with_children my
4
Pros:

Room – It didn’t really meet the expectations of a 5-star hotel in terms of comfort and cleanliness. The pillows and blanket had an unpleasant smell, and the bed wasn’t as soft or comfortable as expected for this category. Housekeeping could also be improved, as the vacuuming didn’t seem very thorough. Given these issues, the hotel feels somewhat overrated and closer to a 3-star standard.

Breakfast – This was a highlight of the stay. There was a wide variety of options, and the quality met international standards. I really enjoyed it.

Location – The location is very convenient. The LRT station is right next door, and there’s a shopping mall downstairs, making it easy to get around and access amenities.

Cons:

The management should consider refurbishing the hotel to elevate its overall quality and standards. Greater attention should also be given to cleanliness, particularly in the rooms, to ensure it meets the expectations of a higher-rated hotel.

2026-04-30 via Nuitee