Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Great location
Cons:
Room cleanliness issues
Amenities not up to par
Value for money concerns

Categories

Cleanliness
6.88
Several reviews mentioned the room was dirty and neglected.
Service
8.85
Staff were noted to be friendly and helpful.
Location
8.89
Multiple reviews highlighted the good location.
Room Quality
6.34
Reviews indicated rooms were old, some with damaged amenities.
Amenities
7.37
Facilities were noted, but there were complaints about lack of pool towels.
Value for Money
6.83
Reviews suggested prices did not match the quality received.
Food and Beverage
8.38
Food was described as delicious in multiple reviews.
Overall Experience
8.85
General sentiment was positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:45

Property Description

Tranquil Location and Exceptional Service
Located in the serene town of Wilderness, our hotel is the perfect retreat along the Garden Route.

Abundance of Facilities
Enjoy a refreshing swim in the outdoor pool, challenge your companions to a game of outdoor chess or miniature golf, and indulge in various spa treatments at our wellness centre.

Delightful Dining and Scenic Views
Relish in a delectable buffet breakfast and dinners at our restaurant, and savor a sundowner on the balcony with picturesque views of the lagoon.

Experience tranquility, exceptional service, and a range of amenities at Wilderness Resort Hotel. Book now for a memorable stay!

Important information:

Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRJ

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for ZAR 90 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1001 reviews
Cleanliness: 6.88
Service: 8.85
Location: 8.89
Room Quality: 6.34
Amenities: 7.37
Value for Money: 6.83
Food and Beverage: 8.38
Overall Experience: 8.85
J
Joshua • family_with_children • za
7
Mixed feelings. Staff are great. The rooms are very disappointing; the beds are broken and old and need a desperate reva
Pros:

Location and staff are great. Some elements of the hotel lobby and certain areas feel nice enough.

Cons:

The beds are broken and old, the TV was literally useless the rooms wasn’t very clean—Windows where Brocken.

2026-05-07 • via Nuitee
D
Digby • couple • za
6
Ok except for no shower. They did offer a free night as compensation
Pros:

Location

Cons:

Shower did not work

2026-05-05 • via Nuitee
N
Natalie • couple • za
7
The stay was good.
Pros:

The resort location is amazing. We did not do breakfast but had supper on the Ala carte menu, the food was good value for money.

Cons:

The tea, coffee, milk in the room could have been a little more. Restricted to one cup tea/coffee and only two sachets' of milk.

2026-05-03 • via Nuitee
M
Mark • couple • za
8
Great location and very central
Pros:

Location and amenities

Cons:

Technology was a poor in respect of TV and WiFi networks

2026-04-30 • via Nuitee
K
Kiewiets • solo_traveller • za
7
Pros:

The location is perfect, near restaurants.

Cons:

Some of the furniture is old.

2026-04-28 • via Nuitee
N
Nitesh • family_with_children • za
4
I would not stay here again
Pros:

Outside the room was nicely renovated, staff are very friendly

Cons:

Ants infestation in my first room, I complained and was told to go back to my room and wait there until they have another room available, note I had a 3month old baby and this is supposed to accommodate us, the next room also had ants, no curtains in shower, broken rings in taps exposing dirt underneath

2026-04-28 • via Nuitee
J
Johan • solo_traveller • za
7
Pros:

Convenient location to scenic walks and superb eating establishments.

2026-04-12 • via Nuitee
G
Graham • extended_group • za
10
Pros:

Beautiful Hotel in and out.

Cons:

Water pressure of shower very weak.

2026-04-09 • via Nuitee
D
Daniel • family_with_children • za
8
2026-04-09 • via Nuitee
H
Hester • couple • za
8
2026-04-09 • via Nuitee
S
Shelley • family_with_children • za
9
Perfect overnight stay for when on the road, but could've easily spent more time there!
Pros:

Location is amazing! Right in the heart of town, really lovely shared space! The rooms were perfect for our family of 6. Padel courts were a hit too!

Cons:

Honestly it was perfect for our stay. Maybe some general maintenance but the value for money is brilliant, so no complaints at all.

2026-04-07 • via Nuitee
M
Mogamat • extended_group • za
10
2026-04-06 • via Nuitee
A
Andre • extended_group • za
8
Excellent service gem in wilderness
Pros:

Breakfast

Cons:

Some maintained issues but overall stay was very good, friendly helpful staff

2026-04-06 • via Nuitee
M
Mogamat • family_with_children • za
10
2026-04-06 • via Nuitee
B
Berkay • extended_group • za
9
2026-04-05 • via Nuitee
M
Martin • extended_group • de
1
Nie wieder
Pros:

Grundsätzlich macht es einen guten Eindruck und grundsätzlich könnte es gut sein, aber...

Cons:

Wir hatten wohl richtig Pech gehabt. Das Hotel war zu 90% mit Jugendlichen belegt, die dort wohl von der Schule aus ein Feriencamp hatten. Sorry, aber da steht "Hotel and Resort" und nicht Jugendherberge!!! Die meisten Zimmer haben 4 Betten / Hochbetten und sind wohl auf solche Fahrten eingestellt. Das ging nirgends hervor. Es war unfassbar laut, alle haben sich daneben benommen, ich konnte mit meinen Kindern kaum schlafen. Teilweise hatten sie sogar Angst gehabt, weil die Türen geschmissen wurden und über den Flur gebrüllt wurde.
Am nächsten Tag hab ich gesehen, dass ein Fenster kaputt gehauen wurde. Zu meinem Pech ist das Glas auf meinen Mietwagen gefallen.
Ich habe am Abend noch nach einem anderen Zimmer gefragt, leider war es aber in allen Fluren gleich schlimm. Am nächsten Tag hab ich die Fotos vom Glas und Mietwagen gezeigt, über die schreckliche Nacht berichtet und wollte wirklich eine Entschädigung dafür. Mich hat der Aufenthalt dennoch 2850 Rand / 140 Euro gekostet. Mir kam man nicht entgegen. Mit gar keinem Angebot! Ich bin absolut sauer und möchte hier jeden warnen, sich vorher entweder ein Bild vor Ort zu machen oder doch lieber auszuweichen.

2026-04-03 • via Nuitee
L
lisawJ7325XA • Couples • Worcestershire, England
6
Closer attention to detail required by management
Pros:

This is a beautiful hotel surrounded by the lush beauty of the western cape in close walking distance to a choice of wonderful
restaurants cafes and facilities. There is a lovely pool and the entrance hall is spectacularly beautiful. This hotel should score 5 and has the potential to be extraordinary. However, despite a decent sized room with lovely views and a terrace, the air con in our room was inadequate, the safe wasn't working, and the room smelled of damp. There were patches all over the walls where it was obvious maintenance had highlighted areas that need repainting, but nothing had been done about it.

We also stopped off at the bar after visiting a local restaurant, and the bartender was nothing but curt and rude to us for no reason. Terrible service.
Lots of potential with this place but closer attention to detail required by management to elevated experience.

2026-03-30 • via Tripadvisor
M
matthias • family_with_children • de
7
2026-03-30 • via Nuitee
S
Sonette • extended_group • za
10
2026-03-30 • via Nuitee
I
Ilja William • family_with_children • ru
7
2026-03-25 • via Nuitee