Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Great location
Cons:
Room cleanliness issues
Amenities not up to par
Value for money concerns

Categories

Cleanliness
6.88
Several reviews mentioned the room was dirty and neglected.
Service
8.85
Staff were noted to be friendly and helpful.
Location
8.89
Multiple reviews highlighted the good location.
Room Quality
6.34
Reviews indicated rooms were old, some with damaged amenities.
Amenities
7.37
Facilities were noted, but there were complaints about lack of pool towels.
Value for Money
6.83
Reviews suggested prices did not match the quality received.
Food and Beverage
8.38
Food was described as delicious in multiple reviews.
Overall Experience
8.85
General sentiment was positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:45

Property Description

Tranquil Location and Exceptional Service
Located in the serene town of Wilderness, our hotel is the perfect retreat along the Garden Route.

Abundance of Facilities
Enjoy a refreshing swim in the outdoor pool, challenge your companions to a game of outdoor chess or miniature golf, and indulge in various spa treatments at our wellness centre.

Delightful Dining and Scenic Views
Relish in a delectable buffet breakfast and dinners at our restaurant, and savor a sundowner on the balcony with picturesque views of the lagoon.

Experience tranquility, exceptional service, and a range of amenities at Wilderness Resort Hotel. Book now for a memorable stay!

Important information:

Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRJ

Property Policies

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for ZAR 90 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 968 reviews
Cleanliness: 6.88
Service: 8.85
Location: 8.89
Room Quality: 6.34
Amenities: 7.37
Value for Money: 6.83
Food and Beverage: 8.38
Overall Experience: 8.85
G
Gerhard • extended_group • ch
4
2026-02-09 • via Nuitee
D
Donald • couple • za
8
2026-01-31 • via Nuitee
G
Gerhard • extended_group • ch
5
Katastrophe!
Pros:

Die Lage war gut

Cons:

Empfangsdame hat das Geld für die Übernachtung im Voraus kassiert.
Sonstige Personal vermittelte das Gefühl, dass wir sie stören, als wir was verlangten.
Abendessen war trocken und kalt - Buffet.
Obwohl das Hotel als renoviert verkauft wurde, war es gar nicht der Fall - das Hotel wurde frisch gestrichen - sonst waren alles verlottert und sehr hellhörig! Für den Preis ist es eine Beleidigung gewesen!!! Ich verstehe nicht wieso Booking.com es erlaubt, dass das Hotel so viel verlangen kann - es ist vier mal das Wert im Vergleich mit andere ähnliche Standards! Ich kann mich an keine gute Erfahrungen erinnern - es ist einfach Schade um die Zeit!

2026-01-27 • via Nuitee
Y
Yash • solo_traveller • za
5
Pros:

Beautiful location and clean room.

Cons:

No hot water. External maintenance required.

2026-01-22 • via Nuitee
I
Ismail • extended_group • za
8
Pros:

Family friendly, staff are so kind and friendly. The kids club and Aunty Ray is honestly the best my children wanted to be there everyday and I wanted to be with Aunty Ray she truly is one of a kind.

Cons:

The fact that I had to use my personal cellphone to contact reception because the telephone in the room wasn't working.The restaurant is average however breakfast buffet is really good and the staff working in the morning are very helpful and so sweet.

2026-01-20 • via Nuitee
J
Jong Min • extended_group • za
10
Pros:

Location

Cons:

Air conditioner was not working.

2026-01-20 • via Nuitee
W
Wayne • solo_traveller • za
8
2026-01-19 • via Nuitee
J
james • couple • es
6
When the place is finally finished I’m certain it be enchanting.
Pros:

A buffet style with plenty to select from. The waiters seemed a little too eager to clear our table. There were no egg cups until I asked a senior member . The spa team were wonderful.

Cons:

A pool table and some form of in house entertainment. Walking is difficult for me and some form of shuttle service would have been a treat.The beach was too far away .

2026-01-18 • via Nuitee
I
Iviwe • family_with_children • za
7
2026-01-16 • via Nuitee
P
Police • extended_group • za
2
2026-01-14 • via Nuitee
R
Rene • couple • za
9
I will definitely stay here again. Staff very friendly and accommodation was great.
Pros:

Fantastic location and great facilities with excellent breakfast options.

Cons:

NA

2026-01-13 • via Nuitee
S
Sharene • extended_group • za
10
Excellent
2026-01-13 • via Nuitee
B
Bashier • extended_group • za
9
2026-01-12 • via Nuitee
T
Tania • extended_group • za
9
2026-01-11 • via Nuitee
G
Gerhard • family_with_children • za
10
2026-01-11 • via Nuitee
R
Rukeya • couple • za
4
Poor
Pros:

Location of hotel is good. Breakfast was nice. Padel courts are a good extra

Cons:

I am writing to formally express my disappointment with my recent stay at your hotel. Unfortunately, the experience fell far below acceptable standards and did not reflect the level of service advertised.

First, the customer service provided by the staff was extremely poor. It was clear that the staff members were undertrained and lacked basic customer service skills. The day I arrived I asked the front desks if there was any chance of an upgrade of my room to a suite, she didn’t look at her PC at all and from her head told me the hotel is booked and all suites are booked. I then asked her to check which days they would become available once again without looking at her PC to give me dates she told me all rooms are booked and it won’t become available the entire I am there. This was not true as my family members were upgraded to rooms during our stay. Requests were handled inefficiently, and concerns were not addressed in a professional or helpful manner.

Additionally, the hotel manager overcharged us for breakfast. For breakfast kids under 12 eats free. All my kids are under the age of 12, yet because I have 3 kids he made me a “deal” that only 1 kid would pay. Regardless of how many kids I have any kid under 12 should eat free and no deals can be made. This charge was not clearly explained, nor was it justified, and it left us feeling taken advantage of rather than valued as guests.

The physical conditions of the room were also unacceptable. The bed was uncomfortably hard, making it difficult to get proper rest. The room itself was very small and did not meet reasonable expectations for comfort or space.

Most concerning of all was the cleanliness of the room. There were ants throughout the room, including on surfaces where personal belongings were placed. This is a serious hygiene issue and completely unacceptable for any hotel.

Overall, this stay was extremely disappointing and caused significant inconvenience.

2026-01-11 • via Nuitee
R
Razina • extended_group • za
8
2026-01-10 • via Nuitee
N
Nick • solo_traveller • nl
7
Location and staff definitely yes. The rest no
Pros:

Location perfect and the staff!! Coffee machine in de room and fresh drinking water.

Cons:

The beds are old, pit in the mattresses, and really hard. The floors were dirty. VERY EXPENSIVE LAUNDRY, two small hotel bags €85,- .. that’s really insane.

2026-01-10 • via Nuitee
J
Justin • extended_group • za
10
2026-01-09 • via Nuitee
P
Petersen • couple • za
3
2026-01-08 • via Nuitee