Arthouse Hotel New York City

Hotels
Highgate Independent
8.6 (478 reviews)
2178 Broadway at W 77th St, New York, New York, 10024 , New York , US

Pets allowed

Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Luggage storage
Elevator
Fitness facilities
ATM/banking
Hiking/biking trails nearby
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean
Cons:
High urban fee
Room amenities lacking
Cleanliness issues reported

Categories

Cleanliness
8.31
Some cleanliness issues reported, particularly with the room amenities and general upkeep.
Service
9.78
Staff were helpful and responsive, especially during the resolution of issues.
Location
9.82
Great location with proximity to pastry shops, bars, restaurants, and subway access.
Room Quality
7.77
Rooms reported as small and lacking maintenance, with issues like heating not working.
Amenities
7.8
Amenities inadequately described or lacking, with complaints about additional charges for wifi and poor room services.
Value for Money
7.26
Perceived as overpriced given the quality and additional fees.
Food and Beverage
8.81
Food options were available, but some complaints over event exclusivity.
Overall Experience
9.28
Mixed reviews overall, with high points on service and location but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:33

Property Description

Discover an urban oasis at the Arthouse Hotel New York City, where comfort meets convenience in the heart of Manhattan.

Unparalleled Amenities
Unwind in our state-of-the-art fitness center or savor stunning views from our terrace. Stay connected with complimentary wireless internet access and enjoy cozy evenings in our common area with a cable television.

Culinary Delights
Indulge your taste buds at our renowned Italian restaurant, Serafina, or unwind at our vibrant bar/lounge. Don't miss out on our daily continental breakfast, served from 7:30 AM to 11:00 AM, to fuel your adventures.

Comfort & Convenience
Our 291 elegantly designed guestrooms boast pillowtop beds with down comforters, ensuring a restful night's sleep. Take advantage of our 24-hour business center and front desk service, as well as on-site dry cleaning and laundry.

Book your stay today for an unforgettable experience in the heart of New York City!

Important information:

  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Green Key Global

  • Pets

    Pet max weight (per pet) in kg is 11

See all policies

Location

Guest Reviews

8.6
Based on 478 reviews
Cleanliness: 8.31
Service: 9.78
Location: 9.82
Room Quality: 7.77
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 8.81
Overall Experience: 9.28
M
Mobile45236420095 Solo travel
10
Memorable all around
Pros:

I want to say a humongous THAK YOU to your front desk agent, West. She truly went above and beyond and honestly brought a tear to my eye with her kindness. After a rough day, to encounter her and her kindness truly made my day better. Then she went above and beyond and up graded me and made sure to check on me throughout my stay. I was upgraded to an astonishing suite on a top floor with a stunning view of Manhattan. The suite had an amazing balcony attached with a view of Manhattan with seating and privacy to enjoy the view. The bathroom was a bit small, which I was very surprised wasn’t very ergonomic but nonetheless, I loved the mirror and brightness and the walk-in shower with the detachable shower-head option. The bed was super comfortable. It was a king size bed. The pillows were some of the best and I slept like a baby. If there’s anything that matters more to me than the place I’m staying, is their staff. Ms. West, you are a blessing in human form. Thank you. I can’t wait to stay again & Hope you see you there.

2026-04-10 via Tripadvisor
U
U3635QRtobiasr Solo travel
10
Wonderful stay all-around!
Pros:

Wonderful stay all-around! Friendly staff and great atmosphere; very clean rooms; amazing location with very easy access to the subway. I opted for an upgrade and got a room with a beautiful view and it included a spacious balcony. Highly recommend!

2026-04-09 via Tripadvisor
I
I4528ZYlisab Family
10
Excellent Hotel
Pros:

Excellent hotel! Clean, fresh, modern. We had a great room with a king sized bed and city view to the west. Plenty of hangers and drawer space, and a separate little closet space for each of us that stored our large suitcases. The staff was professional and kind. The location was great! Cloae to the Natural History Museum and Cetral Park. Walking distance to the subway on 72nd with access to the express line. Safe, quiet (as far as NYC goes) and nice for solo women travelers.

2026-04-07 via Tripadvisor
V
vaundaj2025 Family
10
Mommy-daughter trip
Pros:

Great location to everything! ! Friendly staff. Very European style! Loved it! Family and business oriented.

2026-04-06 via Tripadvisor
C
carlbM7011OL NONE
8
Not bad, but...
Pros:

Lovely hotel, but I did not appreciate the hidden charges called "Urban Fee" plus additional taxes upon check-out, as these charges were not disclosed when the room was booked on a website. These fees totalled $91.80 for two nights, which is a lot of $$ for two bottles of water, a few cups of coffee, and for wifi service that we did not use.

2026-04-06 via Tripadvisor
K
katenU264HT Family
6
Good for a short stay….
Pros:

Location for us as a family is fantastic as we are visiting family nearby. We are a family of four staying for one week, the size room was disappointing very cramped. There was not much closet or drawer space to unpack - but would have been fine for just a weekend. House keeping tried their very best to clean the room but with our stuff being everywhere it was difficult to make the room look tidy and ‘done’.Bathroom was spotless. Breakfast coffee and croissants were good. All staff we were friendly and helpful. I would recommend for a shorter stay.

2026-04-05 via Tripadvisor
H
HelioMarcosT NONE Monte Verde, State of Minas Gerais
8
Enjoying the upper west side
Pros:

Nice location, good Atmosphere, very nice room (we upgraded for a bigger one). Those are the positive aspects. Don't expect a good "free" continental breakfast, it is just a cup of coffe or tea and one bagel with butter or cream cheese, really poor! There are very good places to have breakfast near the hotel. The other thing is thar the hotel is just in front of a fire department, and during the night you might hear noises .

2026-04-02 via Tripadvisor
J
jackiehT457MY Solo travel
10
Lovely hotel, I couldn't think of anything to improve or change. Loved it!!!
Pros:

Aside from this hotel being at the top of my budget, I decided to splurge and so glad I did. I stayed in a basic room with a King bed. The bed was so comfortable, pillows, bedding all so perfect and cozy, large windows, bright and cheery. The room was very clean with nice window treatments and furnishings. Great TV, easy to operate with many channels and hotel information. The hotel had a great vibe that was very homey, not sterile. Lobby bar with tasty cocktails every night and even late night bites that I could take to my room after a long day. Breakfast and lunch offerings as well with three separate seating areas. I loved the location, quick walk to central park, lincoln center and more...just a great neighborhood. Ive stayed in many hotels in New York but this is my favorite.

2026-03-31 via Tripadvisor
Q
Q627OXadamg Family
10
Great family trip!
Pros:

We had an amazing stay at the Arthouse! The location is perfect accessibility to the 72nd or 79th st. subway entrance. Proximity for walks in central park is perfect. We were travelling as a family the area is full of families on the streets and very peaceful. Lots of great coffee and food steps away. The views from the loft room that we were in are amazing and the room I'm that class is very roomy w huge balcony. Considering the upper west side has few hotels this is a very reasonably priced option that is super clean and modern.

2026-03-30 via Tripadvisor
X
X7772FTdennisc Family Auburn, Maine
10
Great experience
Pros:

The location is perfect for us. The rooms are very clean. I really do like the atmosphere of the lobby area. Everyone is very friendly and helpful. Excellent value for the area.

2026-03-29 via Tripadvisor
D
Dreamer728437 NONE Fountain Run, Kentucky
10
Loved our 1st stay at Arthouse Hotel!!
Pros:

First time staying at Arthouse Hotel & loved it. Good location, as our daughter lives north of Central Park. Staff was great! Loved the main floor sitting areas & bar sitting area, plus access to the restaurant. Will definitely stay again.

2026-03-25 via Tripadvisor
1
127laelw Family
10
The Best Stay Ever!!!
Pros:

We arrived to a clean, spotless room. Stocked with all the amenities. Checking in was a breeze. Front desk Clerks were professional and friendly. Gave us two complimentary tickets to the bar. We had a Junior sweet, so spacious for my family of four. Spacious shower, clean washcloths and towels every day without asking.
The hotel is pretty quiet during the day and night. Aside from the few New York normal noises of sirens, but not too much.
The hotel is located in a great area. Its walkable to shops and restaurants. The 2 and 3 train runs on 72nd street or you cam walk to 79th for a local train. Its so easy. The train line is perfect, you can transfer easy to any other line from 42nd street Time Square.
This is the second time we booked this hotel for our family vacation. This will always be our hotel of choice. We love the staff here!

2026-03-24 via Tripadvisor
A
amymJ9204TX NONE
10
Great location for a really comfortable hotel
Pros:

Great hotel with large, bright room - ask for a higher floor, the views are fantastic! Great neighborhood on the Upper West Side. Hotel itself was clean and very comfortable. Staff was friendly and accomodating. The hotel bar was funky and fun. Food and drinks at the attached restaurant, Seraphina, were great.

2026-03-24 via Tripadvisor
Q
Q1227HLbarbaras Family
10
Love this gem of a hotel
Pros:

Excellent service, clean rooms, exceeded expectations, rooms larger then the norm, great location! Closer to many great eateries.

2026-03-21 via Tripadvisor
L
lauraoD5636YV Family
10
Great Home Base
Pros:

A fantastic home base, and I would highly recommend Arthouse. The hotel is close to a lot of great museums, Central Park, great restaurants and public transit. Our family appreciated our stay.

2026-03-20 via Tripadvisor
F
Flyer29225661167 Family Oceanside, California
10
Spacious, Clean Rooms and a Warm Welcome
Pros:

I had a wonderful stay at the Arthouse Hotel. The staff were consistently kind, attentive, and genuinely helpful, which made the experience feel welcoming from the moment I arrived. The rooms were spacious, spotless, and very comfortable, offering plenty of room to relax. I also loved the chic décor, which gives the entire hotel a stylish, modern vibe without feeling overdone. Overall, a great place to stay and one I’d happily return to.

2026-03-19 via Tripadvisor
W
W8006RWdebraj Solo travel
10
Arthouse NEVER disappoints!
Pros:

The Arthouse never disappoints! My upgraded room with a balcony, was quite simply SPECTACULAR!!! Beautiful, SPOTLESS, (as always) and it was quiet and cozy, even as windy and cold as it was that weekend. The staff continue their tradition of warmth and friendliness, and the service is unbeatable. Cannot say enough nice things. Love it there, and I'm looking forward to returning sometime in the the near future.

2026-03-19 via Tripadvisor
S
sculptressmolly NONE Salem, New Jersey
10
NYC Getaway
Pros:

All around great experience. Great location too- the downstairs coffee shop is a perfect way to start your day, and dinner at Serrafina is delightful.

2026-03-19 via Tripadvisor
A
andreabX5908SE Family
10
Mother/Daughter trip
Pros:

Location was great, easy walk to Central Park and Natural History Museum. Several bike rental stations for a fun ride through the park.

2026-03-17 via Tripadvisor
D
dianadQ1666KJ NONE
10
Surely will come back
Pros:

The location is perfect. Just one or two blocks away shops and restaurants. The subway is also near, just 2 minutes from the hotel so you can go anywhere you want is some minutes. And if you prefer, it is easy to take taxis and uber. The neighborhood is very pleasant and people are polite. The staff of the hotel is all the time gentle with a high note to Eduardo. The rooms are clean and deliver what promises. I stayed in one with broadway avenue and Hudson River view. It surely worth. The hotel architectural is also cozy and makes you feel welcome. I’ve been to NYC before and usually stayed around Times Square, SoHo or 42nd Street. I prefer this location. It is much more pleasant. I will surely come back

2026-03-16 via Tripadvisor