Arthouse Hotel

Hotels
2178 Broadway , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Clean
Cons:
High urban fee
Room amenities lacking
Cleanliness issues reported

Categories

Cleanliness
8.31
Some cleanliness issues reported, particularly with the room amenities and general upkeep.
Service
9.78
Staff were helpful and responsive, especially during the resolution of issues.
Location
9.82
Great location with proximity to pastry shops, bars, restaurants, and subway access.
Room Quality
7.77
Rooms reported as small and lacking maintenance, with issues like heating not working.
Amenities
7.8
Amenities inadequately described or lacking, with complaints about additional charges for wifi and poor room services.
Value for Money
7.26
Perceived as overpriced given the quality and additional fees.
Food and Beverage
8.81
Food options were available, but some complaints over event exclusivity.
Overall Experience
9.28
Mixed reviews overall, with high points on service and location but significant issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:33

Property Description

Custom Artwork and Vintage Charm in Lobby:
Step into a bygone era at Arthouse Hotel, where custom artwork, an original fireplace, and a 1920’s elevator system welcome you in the lobby, setting the tone for a unique and memorable stay.

Luxurious Rooms and Amenities:
Indulge in comfort and convenience in our rooms and suites, equipped with flat-screen TVs, desks, and in-room safes. Some units even boast private balconies, offering a special touch to your Upper West Side experience.

Dining and Entertainment Options:
From Northern Italian cuisine at Serafina Bar & Restaurant to Chinese fare at RedFarm, our dining options cater to every palate. Unwind at the Arthouse Bar, inspired by speakeasies, after exploring nearby attractions like the American Museum of Natural History and Beacon Theatre.

Book now for an unforgettable stay at Arthouse Hotel, where timeless elegance meets modern comfort.

Important information:

The resort/facility fee includes the following:

Unlimited local & domestic long distance phone calls (within the USA)
Unlimited WiFi public space and Guestrooms
Unlimited use of Fitness Center 24 hours
Printing, faxing and scanning through the Front Desk
Two bottles of water in guest room day of arrival

The urban Fee doesn't provide a 'Welcome Cocktail upon arrival"

Please note a pre-authorization of USD $150 per night is required for incidentals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 89 per day.

Location

Guest Reviews

Cleanliness: 8.31
Service: 9.78
Location: 9.82
Room Quality: 7.77
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 8.81
Overall Experience: 9.28
A
Almeida • couple • br
8
Valeu a pena. Não foi excepcional
Pros:

Localização e acomodação

Cons:

Não tinha frigobar e meu marido usa medicamentos que precisavam de refrigeração

2026-07-04 • via Nuitee
H
Henry • couple • ie
10
2026-07-03 • via Nuitee
M
Mari-Helena • solo_traveller • fi
8
Pros:

Hotelli on sijainniltaan erinomainen. Henkilökunta ystävällistä. Siisteys hyvää luokkaa.

Cons:

Harmitti, että minulta veloitettiin sisäänkirjautumisen yhteydessä hotellimaksu kolmelta yöltä, vaikka olin jo maksanut yöpymisen ennakkoon. Vaikka virhe oli huomattu ja korjattu välittömästi, ei asiasta mainittu mitään. Sain asian selville saman illan aikana, kun ihmettelin miksi tililtäni oli hävinnyt noin 1400€...Vaikka virhe oli korjattu, kesti rahojen palautumisessa tililleni useampi päivä. Tämä oli ainut harmitus, mutta iso sellainen.

2026-07-03 • via Nuitee
F
Federica • couple • it
9
Soggiorno confortevole in una posizione eccellente
Pros:

La posizione centralissima ma in luogo elegante e non affollato, lo staff efficiente

Cons:

Gli interni potrebbero essere più curati

2026-07-03 • via Nuitee
J
Joanna • extended_group • gb
8
A great start to first NY visit in a lively neighbourhood.
Pros:

Quiet street very near Central Park but surrounded by places to eat. Hotel room was quiet. Liked the lobby with excellent cafe and nice seating area

Cons:

Double room a little bit tight with 3 people.

2026-07-02 • via Nuitee
L
Laura • solo_traveller • ca
8
Pros:

Nous avons passé un excellent séjour à l'Arthouse Hotel. Tout s'est très bien déroulé, de l'arrivée au départ. L'hôtel est propre, calme et très bien situé, avec un accès facile au métro et à de nombreux restaurants et attractions de Manhattan. Le personnel a été accueillant et professionnel. Nous recommandons cet hôtel sans hésiter et y reviendrions avec plaisir lors d'un prochain voyage à New York.

Cons:

Le seul petit point à noter est que les ascenseurs peuvent parfois être un peu longs à attendre aux heures de pointe, mais cela n'a absolument pas gâché notre séjour.

2026-07-02 • via Nuitee
A
Anil • solo_traveller • in
9
2026-07-02 • via Nuitee
A
Aideen • solo_traveller • ie
9
2026-07-02 • via Nuitee
C
Cristina • solo_traveller • us
9
Great stay in NYC
Pros:

The location is amazing, the neighborhood is one of the best of the city

Cons:

The room was on the smaller side, no closets to place bags , however it was great for NYC

2026-07-02 • via Nuitee
A
alan • couple • us
6
was ok but considering the cost way over priced.
Pros:

location, AC, clean

Cons:

the staff person who checked us in acted like she was doing us a favor. i asked for a invoice and was told they dont do that since i booked through booking.com. which turns out was inaccurate. the room was small. the staff forget one day to clean the and replace the coffee set up. the fitness room was very limited and inadequate.

2026-07-01 • via Nuitee
E
Ellen • couple • us
10
Pros:

The terrace was beautiful! West and north views - excellent spot to watch the sunset over the river. Big room, especially for New York.

Cons:

No refrigerator. There was even a place for one in the cabinet so not sure why they wouldn’t have them.

2026-07-01 • via Nuitee
H
Heike • solo_traveller • de
8
Immer wieder gern!
Pros:

Lage des Hotels in Upper West Side ist prima. Das Service-Personal (Door Men) sind sehr zuvorkommend und hilfsbereit.

Cons:

Es wäre schön gewesen, einen Kühlschrank zu haben.

2026-07-01 • via Nuitee
A
Ante • family_with_children • hr
9
Pros:

Lokacija, čista posteljina, ljubazno osoblje

2026-07-01 • via Nuitee
G
Ginna • family_with_children • co
9
Agradable; limpio; muy buena ubicación.
Pros:

Nos gusto La ubicación muy cerca a central park; y tiene dos estaciones de metro muy cerca para llegar caminando; nos gustó la limpieza del lugar y de la habitación.

Cons:

La cafeteria para desayunar no nos pareció buena no ofrecían gran variedad para comer y el precio es alto

2026-06-30 • via Nuitee
N
nuno • solo_traveller • br
5
2026-06-29 • via Nuitee
R
Roger • couple • es
8
Muy buena relación calidad-precio con ubicación cerca del Express
Pros:

Buena ubicacion, relación calidad-precio muy buena, la habitación con tamaño correcto, el baño un poco pequeño.

Cons:

La recepcionista un poco borde pero bueno....la instalaciones se ven un poco antiguas pero estan limpias. Unos vecinos montaron una fiesta y había mucho ruido. Por suerte el hotel lo arregló más o menos rápido, pero alucino que entren 30 personas en una habitación y desde abajo en el lobby no se enteren

2026-06-29 • via Nuitee
G
Guillaume • solo_traveller • es
10
2026-06-29 • via Nuitee
C
Christian • solo_traveller • us
3
Disappointed
Pros:

Location

Cons:

Right after checking in around 9pm and before unpacking I noticed my room’s WiFi kept going off-couldn’t connect to internet. TV didnt work. Phone didn’t work, so I had to go down to lobby to report. Manager said they couldn’t move me bc they were full. I went back to room. They sent up an engineer to confirm internet wasnt working. Only after engineer confirmed I wasnt lying, did a room magically open up with a smaller bed (ofc by that time I’d unpacked already bc they said they couldn’t move me-so I ended up declining). Next morning, I realized the shower door didn’t close. Was told Manager would reach out. I never heard from them. They offered no credit/bar credit-absolutely nothing.

2026-06-28 • via Nuitee
H
Heather • solo_traveller • us
9
Nice hotel in a great location
Pros:

Everything was better than I expected. I had a problem with the wifi my first night and that was immediately taken care of by the front desk employees.

2026-06-28 • via Nuitee
V
valerie • couple • fr
8
2026-06-28 • via Nuitee