Arthouse Hotel

קיים פער גדול בין התמונות למציאות. הבלאי במלון ניכר, מזגן רועש, חדרים לא מתוחזקים כראוי. שירות אדיב אך מינימאלי.

Nichts

המיטה לא נוחה, אין זרם במים, המזגן לח ולא נעים, החדר מיושן מאוד ויש חלון מאוד קטן.

Too soft beds

Te dicen que te incluye el desayuno. Pero realmente te dan un cafe americano, malo. Y una pieza de bolleria, no te dan opción a nada mas. Sin importar si eres intolerante a la lactosa o al gluten. Ademas tienen cafetera de expreso y no te ofrecen un expreso. Por dios es cafe

air conditiong is noisy

Room was not getting cleaned well. We stayed there 18 nights. Room was just lightly cleaned. Had to call in and ask for better cleaning. But still same level of superficial cleaning was done

Problème de fusible ! C’est arrivée deux fois pendant notre séjour on avait juste les lumières du plafond qui fonctionnait mais on avait plus de courant dans les petites lampes comme dans les prises ! Les prises des tables de nuit non jamais fonctionné et non jamais était changée.
On a pris le petit déjeuner compris sauf que dans le descriptif booking c’était écrit « large choix de viennoiseries et pâtisseries » nous avons eu le choix qu’en pain au chocolat, croissant et bagel.. et en boisson il propose seulement café et thé sauf que mon conjoint et moi même ne buvons ni l’un ni l’autre donc on nous propose du soda ! Du soda au petit déjeuner ? Première fois que je vois cela ! Même pas de jus de fruit rien !

Preis

1. Before leaving for New York, I contacted the accommodation to ask if they could issue an invoice with my company details, as I always do before my trips. This is the first time I have had a problem with this. The hotel replied that this was not possible because the hotel was booked through a third party via the Booking.com website. I tried to explain to them that this is common practice and that I need the invoice for my accountant. After a few messages, the hotel stopped replying.
When I arrived at the hotel, I tried to resolve the issue directly with the receptionist. I received the same answer, telling me to contact Booking.com's customer service. I did that, but the customer service representative could not reach the hotel by phone and sent them an email stating that I was entitled to have the invoice issued. Nobody ever replied to that email, and I never received an invoice with my company details.
Instead of focusing on what I came to New York for, I spent the first three days on the phone trying to get something that I thought was standard and should not have been a problem.
I returned home to Europe, where I changed my Booking.com account to a business account, and the Arthouse Hotel once again replied that they would not issue me an invoice because the accommodation was booked through Booking.com and that I should request it from Booking.com.

2. We arrived at the hotel at 7:00 PM and still had to wait another half an hour for our room because it had not been cleaned yet (check-in is available from 4:00 PM).
I was not even given basic information such as the Wi-Fi password, breakfast times, location, etc. There was no basic information about the hotel in the room, as there usually is in other hotels. When I then asked about these things at the reception, I got the feeling that they were annoyed by my questions and that I was bothering them. A total lack of interest.

Hotel was vooruit betaald aan Booking. Toch werden de kosten nogmaals op mijn creditcard in rekening gebracht. Verder werd er een borg van $450 op mijn creditcard gereserveerd. Na klacht over het 2 maal betaalde hotel kosten werd gezegd dat ik dit terug geboekt zal worden op mijn credit card (is inmiddels ook gebeurd, maar transactiekosten die door cc in rekening gebracht zijn ben ik kwijt). Door manager werden wel een oplossing aangedragen als ik in problemen kwam door overschrijding limiet. Dit bestond uit het aanbieden van krediet als ik zou eten in het bij het hotel behorende restaurant. Dit is natuurlijk geen echte oplossing. Volgende dag zag ik dat er nogmaals een borg van $450 op mijn CC was gereserveerd. Mijn bestedingslimiet werd met $1900 beperkt. Balie personeel liet weinig empathie blijken bij deponeren klacht.

El cuarto tiene una iluminacion que siempre parece se noche. Solo proveen vasos de plastico en la habitacion.

The staff.

The doormen were wonderful.
The staff at the reception were unbelievably rude. One lady in particular. They had some glitch in their system and overcharged my card by 1600$ and I will only be getting that money back after my trip. I am from Africa. The audacity to assume that I have that kind of money to spare sitting in my account….and that I don’t need to use it. They make you feel like you owe them something. A pretty huge mistake for a hotel to take unauthorised money out of my account. And sorry is what it is! And I must wait 3-5days to get it back? Absolutely SHOCKING!

The other room we booked we also upgraded the room for 25$ as per the receptionists suggestion.
We went to go check into the new room and she simply said it’s not on the system….and now you have to pay 50$ the same lady.

Whenever she didn’t want to deal with us she said I’ll call the manager…. as if to threaten. Except we never saw the manager ever, even after asking to see them. Shocking service and I will never stay here again because of it.

Carlos and Jose were wonderful and assisted me when I was so upset about this money being wrongly authorised on my card.