Copthorne Hotel & Resort Lakefront Queenstown

Hotels
•
Copthorne Hotels
7.7 (1883 reviews)
27 Frankton Road , Queenstown , nz

listing image 1
Show all photos
Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Beautiful views
Comfortable beds
Cons:
Smelly rooms
Slow housekeeping
Confusing layout

Categories

Cleanliness
6.95
Rooms were very smelly; housekeeping was slow and not thorough.
Service
7.45
Mixed feedback; staff was sometimes slow and not very helpful.
Location
8.95
Location is awesome with beautiful views and easy access to downtown.
Room Quality
7.45
Some rooms had unpleasant smells and confusing layouts.
Amenities
7.95
Amenities were generally good, but some services could improve.
Value for Money
7.45
Some felt it was overpriced given the issues with cleanliness and service.
Food and Beverage
7.95
Food quality was good, but some found it too pricey.
Overall Experience
7.45
Overall experience was decent but marred by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:17

Property Description

Stunning Lake Views and Mountain Access

The Copthorne Hotel & Resort in Queenstown offers breathtaking views of Lake Wakatipu and the Remarkables mountain range. With easy access to top ski areas like Coronet Peak and Cardrona, it's a perfect choice for nature lovers and adventure seekers.

Comfortable Rooms and Dining with a View

Featuring 240 spacious guest rooms, including suites with stunning lake views, the hotel ensures a comfortable stay. Enjoy free WiFi, balcony options, and dining at The Impressions Cocktail Bar and Restaurant with panoramic lake and mountain vistas.

Relaxation and Convenience

Unwind in the 2 spa pools, take in the picturesque surroundings, and make the most of the year-round resort amenities. Whether you're exploring the outdoors or simply enjoying the views, Copthorne Queenstown Hotel offers the perfect retreat.

Book now for an unforgettable stay at Copthorne Hotel & Resort Queenstown!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Please note that private off-street car parking is limited and subject to availability at time of check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 15 per day.

Location

Guest Reviews

7.7
Based on 1883 reviews
Cleanliness: 6.95
Service: 7.45
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
P
Pekka • extended_group • fi
10
Pros:

The spa!

2026-02-13 • via Nuitee
J
Jacqui • couple • au
8
Good size room, bed comfortable, location close to town
Pros:

Friendly staff, good location 10 mins walk to town , comfortable king size bed, good view from our room

Cons:

Lounge area in our room dated

2026-02-11 • via Nuitee
P
Prema • couple • gb
5
Poor value , cleanliness poor, carpet not vacuumed. good service at the bar.
Pros:

Our hotel room was well located. That was the only good thing.
The cleanliness was poor. Carpet was not vacuumed. The used cups and plates not taken away.
The hotel took £300 deposit and not refunded until today over a month later. Also charged $15 a day, total $45 for 3 days car park charges, which was not mentioned to us at checking in. Can you get the hotel to return the $300 deposit. Thank you.

Cons:

Carpet not vacuumed . Cleanliness average. Deposit of $300 taken at check in and not refunded.

2026-02-11 • via Nuitee
H
Hugh • couple • nz
6
2026-02-10 • via Nuitee
B
Belinda • family_with_children • au
10
2026-01-31 • via Nuitee
K
Kennedy • family_with_children • ke
10
2026-01-31 • via Nuitee
R
renae • extended_group • au
8
Great location, staff lovely, room comfortable
Pros:

Reception staff, location of hotel to town and room very comfortable.

2026-01-31 • via Nuitee
A
Anna • couple • nz
8
Nice comfortable stay.
Pros:

The view was stunning, the rooms comfortable

Cons:

No air con
The shower water kept going from decent temp to scalding hot

2026-01-31 • via Nuitee
M
Michelle • couple • nz
9
Fun place central
Pros:

Comfortable bed
Great shower
Great location
Nice food

Cons:

No minibar

2026-01-29 • via Nuitee
T
Tonkla • extended_group • th
10
2026-01-29 • via Nuitee
R
Rudi • solo_traveller • be
8
Aangenaam hotel op wandelafstand van de drukte, maar toch rustig gelegen.
Pros:

Comfortabel en goed gelegen hotel met eenvoudig, maar goed restaurant met mooi zicht op het meer. Ook het ontbijt was meer dan behoorlijk.

2026-01-27 • via Nuitee
H
Hoky • extended_group • au
6
2026-01-27 • via Nuitee
L
Lynne • couple • gb
9
Our room with a view
Pros:

Our room with a view

Cons:

I didn’t have any issues

2026-01-27 • via Nuitee
C
Choudhry • couple • gb
2
the short Asian lady at reception is quite rude and the hotel isn’t as clean relative to how expensive it is
2026-01-27 • via Nuitee
L
Lily • family_with_children • gb
7
2026-01-26 • via Nuitee
E
Elizabeth Koteka • family_with_children • nz
9
2026-01-25 • via Nuitee
D
Dan • couple • gb
8
2026-01-25 • via Nuitee
L
Leisa • family_with_children • us
9
Great except for one hiccup
Pros:

The VIEW was stupendous, and I loved having a garden room that looked out on both a lovely garden and the lake and mountain. The bed was divine, and I slept great. The bathtub was deep and I got to soak all my stiffness away. The location made it easy to go everywhere I needed on foot. The continental breakfast was fantastic. Most of the staff seemed to genuinely care about offering kind hospitality.

Cons:

I had a bad experience with room service from the restaurant. The food was only so-so, but that wasn't the problem. The problem was that the dessert menu described the "Opera" as having "layered chocolate cake." I ordered it and took a bite and there was a very strong taste of coffee, to which I'm allergic. I was sad, because it was so beautiful! I called the restaurant and asked if there was coffee in the dessert. The woman said she would go ask the chef. When she came back, she said, yes, it has coffee. I asked if they would take half of the charge for the dessert off of my bill, since I had ordered it believing there would only be chocolate. She said, in a very snippy tone, that everyone knows that an Opera has coffee in it, that's what it is, and if I Googled it that's what I would find out.

Well, first of all, if that was the case, why did she herself have to ask the chef? Second, "everyone" does not know what is in any given chef's interpretation of any given dessert, that's why we depend on the menu to tell us what's in it. Finally, her tone and her words seemed designed to make me feel in the wrong, so that I would give in and not continue asking for a partial refund.

This is not good hospitality. Good hospitality says, first and foremost, "Oh no, are you all right?" After ascertaining I was ok after tasting something to which I'm allergic, good hospitality would say, "I am so sorry the menu wasn't completely clear. How can we make it right?" Good hospitality would offer to remove the whole charge or send a different dessert. Good hospitality cares about the wellbeing of the guest.

What if the allergy I have to coffee caused anaphylactic shock? Luckily it doesn't, it just gives me heart arrhythmia, but that's bad enough. Sometimes just a little taste is enough to trigger it.

May I suggest that you clarify the description of the Opera on your menu?

2026-01-24 • via Nuitee
C
Claire • couple • gb
10
2026-01-24 • via Nuitee
T
Tzu Yen • family_with_children • sg
7
2026-01-24 • via Nuitee