Copthorne Hotel & Resort Lakefront Queenstown

Hotels
•
Copthorne Hotels
7.7 (1895 reviews)
27 Frankton Road , Queenstown , nz

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Beautiful views
Comfortable beds
Cons:
Smelly rooms
Slow housekeeping
Confusing layout

Categories

Cleanliness
6.95
Rooms were very smelly; housekeeping was slow and not thorough.
Service
7.45
Mixed feedback; staff was sometimes slow and not very helpful.
Location
8.95
Location is awesome with beautiful views and easy access to downtown.
Room Quality
7.45
Some rooms had unpleasant smells and confusing layouts.
Amenities
7.95
Amenities were generally good, but some services could improve.
Value for Money
7.45
Some felt it was overpriced given the issues with cleanliness and service.
Food and Beverage
7.95
Food quality was good, but some found it too pricey.
Overall Experience
7.45
Overall experience was decent but marred by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:17

Property Description

Stunning Lake Views and Mountain Access

The Copthorne Hotel & Resort in Queenstown offers breathtaking views of Lake Wakatipu and the Remarkables mountain range. With easy access to top ski areas like Coronet Peak and Cardrona, it's a perfect choice for nature lovers and adventure seekers.

Comfortable Rooms and Dining with a View

Featuring 240 spacious guest rooms, including suites with stunning lake views, the hotel ensures a comfortable stay. Enjoy free WiFi, balcony options, and dining at The Impressions Cocktail Bar and Restaurant with panoramic lake and mountain vistas.

Relaxation and Convenience

Unwind in the 2 spa pools, take in the picturesque surroundings, and make the most of the year-round resort amenities. Whether you're exploring the outdoors or simply enjoying the views, Copthorne Queenstown Hotel offers the perfect retreat.

Book now for an unforgettable stay at Copthorne Hotel & Resort Queenstown!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Please note that private off-street car parking is limited and subject to availability at time of check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 15 per day.

Location

Guest Reviews

7.7
Based on 1895 reviews
Cleanliness: 6.95
Service: 7.45
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
P
PSILVARCE • extended_group • cl
2
Estadía poco confortable
Pros:

nada me gusto, lo único que encontré que la ubicación era buena

Cons:

la limpieza de la habitación; no habían cambiado las sabanas, las almohadas (fundas hediondas) el hotel antiguo poco refaccionado, las alfombras en general ( habitación , pasillos , ascensores ) vieja desgastada y manchada le hace falta una limpieza, no cambiaron las toallas, pagamos por tres personas y solo habían 2 toallas además no las cambiaron ningún día.

2026-03-27 • via Nuitee
A
Ali • extended_group • nz
10
2026-03-26 • via Nuitee
C
Caz • couple • nz
4
The staff have no idea how to speak to the guests. The front desk had no idea what room I should have had, the breakfast
Pros:

Proximity to the township

Cons:

We waited hours for a room after being given the wrong room, then when we finally got shown to it, it had twin beds! The bathrooms are so small you need to go out to turn around.

2026-03-26 • via Nuitee
J
jenny • couple • au
10
2026-03-24 • via Nuitee
R
Ross • family_with_children • au
8
Pros:

Location

Cons:

I'm. Not too sure it was value for the money paid.

2026-03-22 • via Nuitee
T
Teresa • couple • nz
7
2026-03-22 • via Nuitee
M
Michael F • extended_group • nz
10
We were there for two nights and had a good time.
Pros:

We had a great view of the lake

Cons:

I can’t think of anything.

2026-03-21 • via Nuitee
B
Brianna • couple • au
7
2026-03-21 • via Nuitee
J
John • family_with_children • sg
9
Pros:

Beautiful view of Queenstown lake and proximity to the city centre

Cons:

Nothing

2026-03-19 • via Nuitee
M
Madhuram (Ansal) • couple • au
1
Disappointed
Pros:

It was the worst experience for that amount of money paid. The staff on the phone was dismissive of the complaint from the guest.

Cons:

Room cleanliness, facilities in the room, costumer service

2026-03-18 • via Nuitee
J
Jiansi • family_with_children • nz
8
Pros:

It’s a nice location with underground paid car park.
Has a nice garden area, looks manicured.

Cons:

The facility is run down in some parts, but no faults.

2026-03-17 • via Nuitee
T
Te-Wei • solo_traveller • us
5
2026-03-15 • via Nuitee
R
Ralph • couple • gb
8
Pleasant and comfortable
Pros:

Nice room. Hotel location superb

Cons:

Unable to book pool & spa. Didn't like the pre-authorisation deposit rigmarole

2026-03-13 • via Nuitee
D
Debbie • family_with_children • nz
8
Pros:

Staff efficient and friendly, close to town, lovely food

Cons:

Rooms were very hot as no air conditioning

2026-03-12 • via Nuitee
J
Jhoslie • couple • nz
10
2026-03-12 • via Nuitee
M
Moshe • couple • il
9
2026-03-12 • via Nuitee
H
Heleen • couple • nl
8
Heerlijk verblijf
Pros:

Prachtige kamer met ruim balkon en uitzicht op het meer.
Koelkast, magnetron en koffie-/theefaciliteiten. Heel fijn.
Prima bedden en een heerlijke douche.
Gelegen op loopafstand van het centrum.

2026-03-11 • via Nuitee
R
Rochelle • family_with_children • nz
10
2026-03-10 • via Nuitee
A
Andrzej • couple • us
10
Beautiful hotel
Pros:

Great location

Cons:

Zero

2026-03-10 • via Nuitee
M
Markus • family_with_children • ch
6
Notlösung
Pros:

Letzte Notlösung in Queenstown, hatte noch ein Zimmer, alles andere war voll.

Cons:

Das Depot wurde meiner Kreditkarte belastet aber meines Wissens nicht zurückerstattet, obwohl wir nichts dreckig oder kaputt hinterlassen haben. Auf meine Anfragen erhielt ich keine Antwort. Personal könnte freundlicher sein.

2026-03-09 • via Nuitee