Copthorne Hotel and Resort Lakefront Queenstown

Hotels
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Copthorne Hotels
7.7 (2000 reviews)
27 Frankton Road , Queenstown , nz

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Beautiful views
Comfortable beds
Cons:
Smelly rooms
Slow housekeeping
Confusing layout

Categories

Cleanliness
6.95
Rooms were very smelly; housekeeping was slow and not thorough.
Service
7.45
Mixed feedback; staff was sometimes slow and not very helpful.
Location
8.95
Location is awesome with beautiful views and easy access to downtown.
Room Quality
7.45
Some rooms had unpleasant smells and confusing layouts.
Amenities
7.95
Amenities were generally good, but some services could improve.
Value for Money
7.45
Some felt it was overpriced given the issues with cleanliness and service.
Food and Beverage
7.95
Food quality was good, but some found it too pricey.
Overall Experience
7.45
Overall experience was decent but marred by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:17

Property Description

Stunning Lake Views and Mountain Access

The Copthorne Hotel & Resort in Queenstown offers breathtaking views of Lake Wakatipu and the Remarkables mountain range. With easy access to top ski areas like Coronet Peak and Cardrona, it's a perfect choice for nature lovers and adventure seekers.

Comfortable Rooms and Dining with a View

Featuring 240 spacious guest rooms, including suites with stunning lake views, the hotel ensures a comfortable stay. Enjoy free WiFi, balcony options, and dining at The Impressions Cocktail Bar and Restaurant with panoramic lake and mountain vistas.

Relaxation and Convenience

Unwind in the 2 spa pools, take in the picturesque surroundings, and make the most of the year-round resort amenities. Whether you're exploring the outdoors or simply enjoying the views, Copthorne Queenstown Hotel offers the perfect retreat.

Book now for an unforgettable stay at Copthorne Hotel & Resort Queenstown!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Please note that private off-street car parking is limited and subject to availability at time of check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 15 per day.

Location

Guest Reviews

7.7
Based on 2000 reviews
Cleanliness: 6.95
Service: 7.45
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
M
Megan • couple • au
9
2026-06-27 • via Nuitee
D
David • couple • au
5
Pretty average, get a better hotel for same or cheaper price
Pros:

Spectacular views, not too far from the centre

Cons:

Property is quite old could do with a bit of a facelift. For the amount you are paying you could go to a lot better hotel if you are not concerned about the views

2026-06-27 • via Nuitee
D
Dean • couple • nz
4
I wouldn’t recommend
Pros:

Location and view

Cons:

Very tired. Terrible bathroom - shower over bath.
Spider nests above curtains and hair in shower

2026-06-27 • via Nuitee
F
Fiona • family_with_children • nz
7
Not bad, but wouldnt choose to stay again
Pros:

Relatively central.

Cons:

Surprised at check in with a surcharge on using my phone debit card (not credit and not payWave)
Requested room with pool- was told this would be ok, but did not get one.
Parking is $20 per day, but unsecured and ‘at own risk’
Only one small heater in the room. No electric blankets or other heating so was quite cold.

2026-06-27 • via Nuitee
T
Tania • couple • nz
7
Adequate
Pros:

View

Cons:

Expensive to be given a room with two single beds. Very disappointed

2026-06-26 • via Nuitee
R
Rose • extended_group • nz
10
2026-06-25 • via Nuitee
A
Anthony • solo_traveller • au
7
2026-06-25 • via Nuitee
K
Kyle • couple • au
9
2026-06-24 • via Nuitee
K
kunal • couple • nz
5
It was my wife’s birthday treat sadden no views at all no parking at the premises got charged it was least expected. Ove
Pros:

We did not like at all cold have better value for the money

Cons:

No views the amount we have paid could have been better views

2026-06-24 • via Nuitee
M
Miriam C.M.S. • couple • br
9
Ota was very good
Pros:

I really liked that the staff members were very helpful and always kind.

Cons:

As a suggestion for improvement, the breakfast closing time is strictly enforced, with food being removed even while guests are still serving themselves at the buffet. It would be great if they could consider a more flexible approach.

2026-06-24 • via Nuitee
K
Kimiora • solo_traveller • nz
10
Pros:

The entrance, the welcoming staff, and the amazing housekeeping staff.

Cons:

The long walk to the room

2026-06-23 • via Nuitee
D
DAVID • couple • nz
8
Pros:

View was great

Cons:

carpets weren't clean, random hair in the bed. and sheet was stained

2026-06-23 • via Nuitee
O
Olivia • solo_traveller • nz
7
Comfortable and good location but could use some TLC
Pros:

Tidy well laid out room and lovely staff

Cons:

Shower temperature was low and if using the bath the hot water runs out so it only gets tepid. Some areas needed maintenance - cracks, toilet pulling off the wall etc.

2026-06-23 • via Nuitee
B
Bruce • solo_traveller • nz
5
Pros:

The location and view.

Cons:

The bathroom very basic and electric heater. Had to leave windows open as it was stuffy. There was also some construction work going on about 7.30 Saturday morning Sounded like it was in the hallway. Overall it was ok. The view made it worth while and so did the staff

2026-06-23 • via Nuitee
J
Julie • extended_group • nz
8
Wonderful stay, fabulous location and very comfortable beds.
Pros:

Staff were exceptional and friendly and helpful.

Cons:

We all had trouble with the showers going from scorching and freezing cold. The staff were amazing in swapping two of our group to another room. Unfortunately the issue continued. We were impressed with staff response and kindness, but hate to think if a child was having a shower and having to deal with this.

2026-06-22 • via Nuitee
C
Corinna • solo_traveller • nz
5
Views amazing, hotel disappointing.
Pros:

The location is super. Fabulous views from the lakeside rooms and close to the town centre.

I just had a three day stay here, from 19th 22nd June. I had purposely booked this hotel for a birthday celebration long weekend away, because of the views and closeness to the town centre.

The views from my room were EXCELLENT and beautiful. Sitting in the room I could watch the lake front and stare at the mountains.

Service from counter/reception staff was great and Restaurant and bar staff wonderful. Super friendly and helpful and always willing to help

Cons:

Where the review only gets 3 STARS - unfortunately, the rooms. I booked a superior room, which was great - with exception of the following:
1(The bed - This was a King bed, however, it was two singles pushed together, with no real mattress topper - It needed to have a foam or even two, foam mattress topper place on the pushed together beds. Instead, it only had a mattress protector, which is not the same thing. As a result, the middle of the bed was EXTREMELY hard and the two singles extra soft (too soft for me, but some peeps like that).
2) OLD HEATING STYLE- which, while adequate, was not great.
3) HOT WATER - If you wanted to have a shower in the evening, unless you wanted a luke warm shower, then you had to wait until the morning. Even then, you had to turn the dial to hottest setting, and even then, it would go cold and hot over and over, NOT GOOD.
4) Windows in the hotel are not doubled glazed, and for a hotel that is in a cold climate, this is necessary imo.
5) HOUSEKEEPING- I put the sign on my door to have my room made up, when leaving in the morning, came back around 3pm to change, room still not done. Came back after my dinner cruise, around 9pm, the housekeeping had not "made up the room", which should include bed being made, bathroom being cleaned, fresh towels and all surfaces wiped down. This had not happened. Only thing they did was replace the towels, that is it. Very disappointing.

2026-06-22 • via Nuitee
P
Paula • solo_traveller • nz
7
Pros:

The location.

2026-06-21 • via Nuitee
J
Jodi • solo_traveller • nz
9
Great spot, close to city centre
2026-06-18 • via Nuitee
S
Stephen • family_with_children • nz
9
You stay here for the staff!
Pros:

Staff so friendly and happy, guy at the bar wa exceptional!

Cons:

Shower went hot and cold, that’s it

2026-06-18 • via Nuitee
C
Cara • solo_traveller • nz
8
Comfortable and welcoming
Pros:

I loved the views. It was a lovely spacious room. Friendly staff.

Cons:

No gym.

2026-06-16 • via Nuitee