Copthorne Hotel & Resort Lakefront Queenstown

Hotels
•
Copthorne Hotels
7.7 (1895 reviews)
27 Frankton Road , Queenstown , nz

listing image 1
Show all photos
Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Beautiful views
Comfortable beds
Cons:
Smelly rooms
Slow housekeeping
Confusing layout

Categories

Cleanliness
6.95
Rooms were very smelly; housekeeping was slow and not thorough.
Service
7.45
Mixed feedback; staff was sometimes slow and not very helpful.
Location
8.95
Location is awesome with beautiful views and easy access to downtown.
Room Quality
7.45
Some rooms had unpleasant smells and confusing layouts.
Amenities
7.95
Amenities were generally good, but some services could improve.
Value for Money
7.45
Some felt it was overpriced given the issues with cleanliness and service.
Food and Beverage
7.95
Food quality was good, but some found it too pricey.
Overall Experience
7.45
Overall experience was decent but marred by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:17

Property Description

Stunning Lake Views and Mountain Access

The Copthorne Hotel & Resort in Queenstown offers breathtaking views of Lake Wakatipu and the Remarkables mountain range. With easy access to top ski areas like Coronet Peak and Cardrona, it's a perfect choice for nature lovers and adventure seekers.

Comfortable Rooms and Dining with a View

Featuring 240 spacious guest rooms, including suites with stunning lake views, the hotel ensures a comfortable stay. Enjoy free WiFi, balcony options, and dining at The Impressions Cocktail Bar and Restaurant with panoramic lake and mountain vistas.

Relaxation and Convenience

Unwind in the 2 spa pools, take in the picturesque surroundings, and make the most of the year-round resort amenities. Whether you're exploring the outdoors or simply enjoying the views, Copthorne Queenstown Hotel offers the perfect retreat.

Book now for an unforgettable stay at Copthorne Hotel & Resort Queenstown!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Please note that private off-street car parking is limited and subject to availability at time of check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 15 per day.

Location

Guest Reviews

7.7
Based on 1895 reviews
Cleanliness: 6.95
Service: 7.45
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
V
Vivian • family_with_children • au
10
2026-04-13 • via Nuitee
S
Saacha • extended_group • nz
6
Perfect location to town but the rooms are tired and need some updating
Pros:

Perfect location to walk into the town. Nice lake view. Car parking available.

Cons:

Found the beds uncomfortable. No aircon so summer months must be very hot as we found the rooms too warm even in autumn. The bathroom needs maintenance or updating.

2026-04-13 • via Nuitee
S
Sharyn • couple • au
8
Value for money
Pros:

Central location close to town centre and shops.

Cons:

Property could do with renovation.

2026-04-12 • via Nuitee
L
Lucy • couple • nz
3
Super noisy, there was a conference on and it went throughout the night. Staff weren’t to worried.
2026-04-12 • via Nuitee
L
Lachie • extended_group • nz
9
2026-04-11 • via Nuitee
A
Anita • couple • nz
5
Average stay. Not GREAT value for money. Room was large but felt a little grubby and old.
Pros:

View was fantastic. Great location and easy access with walking to the CBD

Cons:

Room was quite dated and needed an upgrade. Felt a little dirty. Toilet seat loose.

2026-04-10 • via Nuitee
P
Pauline • couple • nz
6
2026-04-08 • via Nuitee
L
Lara • couple • nz
10
Beautiful views and very comfortable, clean room
Pros:

Beautiful views and very comfortable, clean room. Staff provided exceptional service.

2026-04-08 • via Nuitee
C
Cathy • couple • nz
8
Pros:

Location to town very good and can walk around the park or by the police station. Room was good and view great.

Cons:

Not sure why have to get a key and sign up for a time for the spa tubs. Perhaps one could be private and the other not. Or use a key pad instead of a key.
Garage door was not closed and so car not secure.

2026-04-07 • via Nuitee
R
Rylee • couple • nz
6
Pros:

Great location and view from the room. Comfy bed.

Cons:

Let down by the bathroom - poor water pressure in the shower and fluctuating temperature.

2026-04-06 • via Nuitee
S
Sean • couple • nz
7
2026-04-05 • via Nuitee
S
Susan • couple • nz
7
Expensive for what you got
Pros:

Staff were very friendly and a very comfortable bed and nice views

Cons:

In some places needed a clean, ie spider webs and the furniture looks tired

2026-04-04 • via Nuitee
E
Estela Alejandra • couple • ar
10
Pros:

Ubicación e instalaciones excelentes

2026-04-03 • via Nuitee
D
Debbie • family_with_children • nz
8
Pros:

Location staff

Cons:

Price of Breakfast

2026-04-03 • via Nuitee
D
Daniel • couple • nz
10
2026-04-02 • via Nuitee
L
Lindsay • family_with_children • nz
10
2026-04-02 • via Nuitee
D
David • couple • gb
2
Management were sympathetic and reduced our bill, but were unable to solve the problems.
Pros:

Sadly we found this hotel very poor. The view from the hotel is fabulous, but otherwise, there was nothing to be pleased with.

Cons:

Lack of care: - defective shower drainage, poorly made bed, corridors not cleaned properly, discarded food on restaurant floor, crumbs on lounge seating, - the list goes on. Not acceptable at this price point.

2026-03-31 • via Nuitee
A
Abhijeet • family_with_children • au
8
2026-03-30 • via Nuitee
P
PSILVARCE • extended_group • cl
2
Estadía poco confortable
Pros:

nada me gusto, lo único que encontré que la ubicación era buena

Cons:

la limpieza de la habitación; no habían cambiado las sabanas, las almohadas (fundas hediondas) el hotel antiguo poco refaccionado, las alfombras en general ( habitación , pasillos , ascensores ) vieja desgastada y manchada le hace falta una limpieza, no cambiaron las toallas, pagamos por tres personas y solo habían 2 toallas además no las cambiaron ningún día.

2026-03-27 • via Nuitee
C
Caz • couple • nz
4
The staff have no idea how to speak to the guests. The front desk had no idea what room I should have had, the breakfast
Pros:

Proximity to the township

Cons:

We waited hours for a room after being given the wrong room, then when we finally got shown to it, it had twin beds! The bathrooms are so small you need to go out to turn around.

2026-03-26 • via Nuitee