Copthorne Hotel & Resort Lakefront Queenstown

Hotels
•
Copthorne Hotels
7.7 (1895 reviews)
27 Frankton Road , Queenstown , nz

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Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Beautiful views
Comfortable beds
Cons:
Smelly rooms
Slow housekeeping
Confusing layout

Categories

Cleanliness
6.95
Rooms were very smelly; housekeeping was slow and not thorough.
Service
7.45
Mixed feedback; staff was sometimes slow and not very helpful.
Location
8.95
Location is awesome with beautiful views and easy access to downtown.
Room Quality
7.45
Some rooms had unpleasant smells and confusing layouts.
Amenities
7.95
Amenities were generally good, but some services could improve.
Value for Money
7.45
Some felt it was overpriced given the issues with cleanliness and service.
Food and Beverage
7.95
Food quality was good, but some found it too pricey.
Overall Experience
7.45
Overall experience was decent but marred by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:17

Property Description

Stunning Lake Views and Mountain Access

The Copthorne Hotel & Resort in Queenstown offers breathtaking views of Lake Wakatipu and the Remarkables mountain range. With easy access to top ski areas like Coronet Peak and Cardrona, it's a perfect choice for nature lovers and adventure seekers.

Comfortable Rooms and Dining with a View

Featuring 240 spacious guest rooms, including suites with stunning lake views, the hotel ensures a comfortable stay. Enjoy free WiFi, balcony options, and dining at The Impressions Cocktail Bar and Restaurant with panoramic lake and mountain vistas.

Relaxation and Convenience

Unwind in the 2 spa pools, take in the picturesque surroundings, and make the most of the year-round resort amenities. Whether you're exploring the outdoors or simply enjoying the views, Copthorne Queenstown Hotel offers the perfect retreat.

Book now for an unforgettable stay at Copthorne Hotel & Resort Queenstown!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Please note that private off-street car parking is limited and subject to availability at time of check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 15 per day.

Location

Guest Reviews

7.7
Based on 1895 reviews
Cleanliness: 6.95
Service: 7.45
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
K
Kisha • couple • au
8
2026-03-05 • via Nuitee
B
Barb • couple • us
10
2026-03-04 • via Nuitee
K
Kowalska • solo_traveller • gb
1
2026-03-03 • via Nuitee
N
Nic • family_with_children • nz
9
Pros:

Stunning view, very comfortable beds and great facilities. Excellent parking too.

2026-03-03 • via Nuitee
H
Helen • solo_traveller • gb
8
Very pleasant hotel.
Pros:

I liked the location. Pretty close to centre but up a hill to come back. Great staff on reception. Clean

Cons:

A bit dated. No furniture on balcony. Bit pricey compared to other hotels in NZ but it was Chinese New Year in Queenstown so that might just have been standard.

2026-03-01 • via Nuitee
L
Lynda • couple • nz
8
Pros:

Excellent views and breakfast

2026-03-01 • via Nuitee
P
Pamela • couple • au
7
Easy walk to centre. Compfortable Bed. Disappointing furniture. Excellent view
Pros:

Position excellent. Bed super comfortable

Cons:

Furniture old and chipped. Funny smell in the bathroom. Poor room extras. No Tissues, no showercap. No bottle opener
Having to pay $15 per night parking'

2026-03-01 • via Nuitee
J
Julie • solo_traveller • nz
5
Disappointing & Lack Lustre - A simple stay basic hotel. Dated decor & room.
Pros:

The location of the hotel & the Lakeview rooms view.

Cons:

The hotel rooms were old and shabby. The price paid per night for the total stay did not feel like value for money. I could have booked a new air bnb for less money that had the same view and was modern. I was really disappointed to be honest. Whilst I understand Queenstown is a tourist destination, I feel price gouging exists with supply and demand. Thw gold open and Chinese new year didn't help, I believe your prices to be to high given the quality and style of the rooms. They are old and dated.

2026-02-28 • via Nuitee
R
Roy • family_with_children • nz
7
Pros:

Location and window vista

Cons:

Room was very tired looking

2026-02-28 • via Nuitee
M
michael • couple • au
9
Nice hotel
Pros:

Close to town could walk everywhere

Cons:

That you had to pay to park your car after paying good money for the room

2026-02-27 • via Nuitee
J
Jelena • solo_traveller • rs
7
2026-02-26 • via Nuitee
S
Sawada • solo_traveller • jp
3
Pros:

部屋は広く快適でした！

Cons:

受付の方の対応は冷たく感じました。

2026-02-25 • via Nuitee
L
Lars • extended_group • se
7
2026-02-24 • via Nuitee
A
Annette • couple • gb
8
2026-02-23 • via Nuitee
J
jing • family_with_children • cn
10
2026-02-23 • via Nuitee
P
Pekka • extended_group • fi
10
Pros:

The spa!

2026-02-13 • via Nuitee
J
Jacqui • couple • au
8
Good size room, bed comfortable, location close to town
Pros:

Friendly staff, good location 10 mins walk to town , comfortable king size bed, good view from our room

Cons:

Lounge area in our room dated

2026-02-11 • via Nuitee
P
Prema • couple • gb
5
Poor value , cleanliness poor, carpet not vacuumed. good service at the bar.
Pros:

Our hotel room was well located. That was the only good thing.
The cleanliness was poor. Carpet was not vacuumed. The used cups and plates not taken away.
The hotel took £300 deposit and not refunded until today over a month later. Also charged $15 a day, total $45 for 3 days car park charges, which was not mentioned to us at checking in. Can you get the hotel to return the $300 deposit. Thank you.

Cons:

Carpet not vacuumed . Cleanliness average. Deposit of $300 taken at check in and not refunded.

2026-02-11 • via Nuitee
H
Hugh • couple • nz
6
2026-02-10 • via Nuitee
B
Belinda • family_with_children • au
10
2026-01-31 • via Nuitee