Copthorne Hotel and Resort Lakefront Queenstown

Hotels
•
Copthorne Hotels
7.7 (2077 reviews)
27 Frankton Road , Queenstown , NZ

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Beautiful views
Comfortable beds
Cons:
Smelly rooms
Slow housekeeping
Confusing layout

Categories

Cleanliness
6.95
Rooms were very smelly; housekeeping was slow and not thorough.
Service
7.45
Mixed feedback; staff was sometimes slow and not very helpful.
Location
8.95
Location is awesome with beautiful views and easy access to downtown.
Room Quality
7.45
Some rooms had unpleasant smells and confusing layouts.
Amenities
7.95
Amenities were generally good, but some services could improve.
Value for Money
7.45
Some felt it was overpriced given the issues with cleanliness and service.
Food and Beverage
7.95
Food quality was good, but some found it too pricey.
Overall Experience
7.45
Overall experience was decent but marred by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:17

Property Description

Stunning Lake Views and Mountain Access

The Copthorne Hotel & Resort in Queenstown offers breathtaking views of Lake Wakatipu and the Remarkables mountain range. With easy access to top ski areas like Coronet Peak and Cardrona, it's a perfect choice for nature lovers and adventure seekers.

Comfortable Rooms and Dining with a View

Featuring 240 spacious guest rooms, including suites with stunning lake views, the hotel ensures a comfortable stay. Enjoy free WiFi, balcony options, and dining at The Impressions Cocktail Bar and Restaurant with panoramic lake and mountain vistas.

Relaxation and Convenience

Unwind in the 2 spa pools, take in the picturesque surroundings, and make the most of the year-round resort amenities. Whether you're exploring the outdoors or simply enjoying the views, Copthorne Queenstown Hotel offers the perfect retreat.

Book now for an unforgettable stay at Copthorne Hotel & Resort Queenstown!

Important information:

Please note that there is a 2% transaction fee when you pay with a credit card or a Visa or MasterCard debit card. There is no surcharge for payments made with EFTPOS or cash.

A valid credit card must be presented on arrival, and be in the same name as the guests's name on the booking confirmation. An incidentals bond may be required. For all pre-paid bookings, the credit card used to facilitate payment must also be presented on arrival.

Please note that private off-street car parking is limited and subject to availability at time of check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

7.7
Based on 2077 reviews
Cleanliness: 6.95
Service: 7.45
Location: 8.95
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.45
Food and Beverage: 7.95
Overall Experience: 7.45
S
Shain • couple • au
7
Room was comfortable
Pros:

Location was great

Cons:

Breakfast ! It was the same every day. We stayed two weeks and were disappointed it never changed.
Also the pancake machine was broken for one week.

Charging $5 extra for room service is bad form too.

2026-09-18 • via Nuitee
V
Victoria • couple • nz
9
Great location in Queenstown with amazing views.
Pros:

Location and views were great. Bed really comfortable.

Cons:

Hotel is a little dated.. nothing too wrong with anything just a little old looking. Also shower is in bath and not very high on the wall , So water came out neck level so had to bend head right back to wash hair etc. Not made for tall people obviously. 🙄

2026-09-17 • via Nuitee
V
Virginia • solo_traveller • nz
10
Nice place to stay in Queenstown, will be bavk.
Pros:

Rooms with late view are amazing!Staff at reception was awesome! Beds are comfortable, rooms are in generous size, shower water was great!Parking was easy.

Cons:

The continental breakfast is good enough for the price but don't recommend upgrading to full breakfast, the egg/sausage/bacon tastes old. It would be really good to provide butter for bread. Shower on bath could be tricky for the elders but was fine to me.

2026-09-16 • via Nuitee
D
Daniel • solo_traveller • nz
8
2026-09-16 • via Nuitee
A
Ashley • solo_traveller • au
8
Pros:

The view from our lakefront room was stunning. Walking into the room felt like a picture on the wall but it is a window.

2026-09-16 • via Nuitee
I
isabelle • solo_traveller • au
10
Pros:

Phenomenal stay, incredible service from reception staff

2026-09-15 • via Nuitee
I
isabelle • solo_traveller • au
10
Pros:

Great service from staff at reception, clean rooms - quiet, quick and convenient aswell as comfortable

2026-09-15 • via Nuitee
T
Terry • solo_traveller • nz
3
The stay served a purpose.
Pros:

The view was great, People were good to talk too

Cons:

It is an old place, thought it would be kept up to date. There were no options to order a specific breakfast given and what was there was cold.

2026-09-14 • via Nuitee
A
Alison • couple • au
8
Perfect for a few days and if views are important, a lake view room is perfect.
Pros:

Absolutely unbeatable view (if you choose lake view but well worth the extra). Quite close to town but far enough to feel you’ve stretched your legs. Although it’s a big place, the staff were professional and very helpful.

Cons:

It was quite a labyrinth to get to our room and included stairs and a lift. There are various “blocks” within the resort. The hotel did say we could call a porter. We were continually confused with the layout but a wonderful guy who was doing some painting renovations walked us to our room and directed us two other times. Wifi seldom worked. Perhaps be the block we were in was far from the lobby.

2026-09-13 • via Nuitee
F
Frank • couple • au
10
2026-09-13 • via Nuitee
R
Robyn S • solo_traveller • au
10
2026-09-12 • via Nuitee
J
Jamie • solo_traveller • nz
10
Pros:

Location. Room was clean.

2026-09-12 • via Nuitee
N
Norma • solo_traveller • au
10
Great location
Pros:

Great location, gorgeous view, comfortable room

Cons:

Not much water pressure

2026-09-10 • via Nuitee
M
Michael • couple • nz
9
Pros:

Lovely room, good views, friendly staff, relatively flat short walk into the CBD,

2026-09-10 • via Nuitee
L
Laurent • solo_traveller • nc
9
Pros:

L'emplacement est ideal
L'accès a l'hotel tres facile
Le personnel très agréable et a l'écoute

2026-09-09 • via Nuitee
R
Rachel • couple • au
9
Stunning views. Lovely staff. Totally recommend
Pros:

Loved our King Suite .
Amazing view !
Lots of space.
Very comfy bed .
Did I mention the view ?!?!
Very friendly and helpful staff !
Spa bath was lovely.
Really nice verandah.
Having parking available (at $20 a night, well worth it) was awesome .

Cons:

Was a bit dated.
Could definitely do with a freshen up.

2026-09-08 • via Nuitee
A
Annie • couple • nz
10
2026-09-07 • via Nuitee
A
Adrienne • solo_traveller • au
8
Pros:

Friendly staff, location is close to town. But, I wish I had researched better and realised the walk from town to the hotel was all up hill.

Cons:

Although, it was a short walk (10-15mins, depending) to town. It is all up hill on the way back to the hotel. This made it difficult of carrying skis/boards. Ubers were easy to book though and if you are able to walk up hill and no planning on catching buses to the mountains every day it’s fine.

2026-09-07 • via Nuitee
J
Janeane • solo_traveller • au
10
Pros:

Location is excellent.1p mins walk max to town

2026-09-06 • via Nuitee
E
Ella • couple • au
10
2026-09-06 • via Nuitee