Copthorne Hotel Merry Hill Dudley

Hotels
•
Copthorne Hotels
8.2 (5282 reviews)
The Waterfront, Level Street , Dudley , gb

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.16
There were reports of cleanliness issues, including yellow staining and unclean bathrooms.
Service
9.63
Reviews frequently highlight the friendliness and helpfulness of the staff.
Location
8.67
The location is appreciated as being close to family, with a good view.
Room Quality
8.12
Rooms were described as spacious but dated; upgrades appreciated by many guests.
Amenities
8.65
Great facilities were mentioned, though busy and limited access at times.
Value for Money
7.61
Mixed opinions on value; some found it reasonable but noted quality issues.
Food and Beverage
6.66
Several reviews criticized the food quality and variety, indicating disappointment.
Overall Experience
9.13
Many guests expressed a strong overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:24

Property Description

Waterfront Setting and Marina Views

Located in the heart of the Black Country, Copthorne Hotel Merry Hill Dudley offers a picturesque waterfront setting with stunning views of the canal's marina.

Luxurious Amenities

Indulge in the hotel's top-notch facilities, including a fitness and wellness center with a sauna, steam room, hot tub, and indoor swimming pool. The contemporary rooms feature flat-screen TVs, en-suite bathrooms, and 24/7 room service.

Gastronomic Delights and Nearby Attractions

Savor fine cuisine at the on-site restaurant, enjoy drinks at the bar, and explore the nearby Merry Hill Shopping Centre and various attractions like Cadbury World and the Dudley Zoo.

Experience luxury and convenience at Copthorne Hotel Merry Hill Dudley - book your stay now!

Important information:

***Please note our Faradays Restaurant will be closed on the 8th, 9th, 15th & 16th December due to Christmas functions taking place.***Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.2
Based on 5282 reviews
Cleanliness: 7.16
Service: 9.63
Location: 8.67
Room Quality: 8.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 9.13
B
Bartlam • family_with_children • gb
10
2026-03-14 • via Nuitee
R
robert • extended_group • gb
8
2026-03-13 • via Nuitee
S
Shaun • couple • gb
10
Pros:

Excellent

2026-03-13 • via Nuitee
T
Tim • solo_traveller • gb
8
Nice hotel in good central location close to facilities at Merry Hill
Pros:

Good location and parking and a comfortable bedroom with good bathroom

Cons:

I went for a run on the path by canal , the hotel has a small gym . Hotel was clean all staff were very friendly and helpful - Breakfast was good and I would definitely consider staying again

2026-03-12 • via Nuitee
R
Roger • couple • gb
8
Pros:

Stay there a lot location,

Cons:

Nothing

2026-03-12 • via Nuitee
A
Adrian • couple • gb
10
2026-03-12 • via Nuitee
R
Roger • couple • gb
9
2026-03-12 • via Nuitee
R
Ryan • couple • gb
6
2026-03-11 • via Nuitee
A
addey • couple • gb
8
2026-03-11 • via Nuitee
R
Rebecca • family_with_children • gb
1
Awful
Pros:

Spacious room

Cons:

Clientele. Partner having to leave our bedroom at 3am to tell guests to be quiet. Where is the security!! The worst sleep I have ever had in a hotel and not even an apology at check out. Disgusting customer service and will never stay here again

2026-03-11 • via Nuitee
M
MICHAEL • extended_group • gb
9
Excellent stay
Pros:

The staff were very friendly and helpful. The room was very confortable and good leisure facilities ,essy parking

2026-03-10 • via Nuitee
K
Kishore • couple • ie
8
2026-03-10 • via Nuitee
W
Walker • couple • gb
10
Pros:

Great stay

2026-03-10 • via Nuitee
A
Amanda • solo_traveller • gb
9
2026-03-09 • via Nuitee
W
Wayne • solo_traveller • gb
8
2026-03-09 • via Nuitee
D
Doreen • couple • gb
8
2026-03-09 • via Nuitee
A
Alfred • couple • gb
6
2026-03-09 • via Nuitee
R
Ray • solo_traveller • gb
6
2026-03-09 • via Nuitee
A
Agne • family_with_children • gb
9
2026-03-09 • via Nuitee
S
Susan • extended_group • gb
10
Pros:

Lovely rooms friendly staff

2026-03-08 • via Nuitee