Copthorne Hotel Merry Hill-Dudley

Hotels
Copthorne Hotels
8.2 (5985 reviews)
The Waterfront, Level Street , Dudley , gb

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.16
There were reports of cleanliness issues, including yellow staining and unclean bathrooms.
Service
9.63
Reviews frequently highlight the friendliness and helpfulness of the staff.
Location
8.67
The location is appreciated as being close to family, with a good view.
Room Quality
8.12
Rooms were described as spacious but dated; upgrades appreciated by many guests.
Amenities
8.65
Great facilities were mentioned, though busy and limited access at times.
Value for Money
7.61
Mixed opinions on value; some found it reasonable but noted quality issues.
Food and Beverage
6.66
Several reviews criticized the food quality and variety, indicating disappointment.
Overall Experience
9.13
Many guests expressed a strong overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:24

Property Description

Waterfront Setting and Marina Views

Located in the heart of the Black Country, Copthorne Hotel Merry Hill Dudley offers a picturesque waterfront setting with stunning views of the canal's marina.

Luxurious Amenities

Indulge in the hotel's top-notch facilities, including a fitness and wellness center with a sauna, steam room, hot tub, and indoor swimming pool. The contemporary rooms feature flat-screen TVs, en-suite bathrooms, and 24/7 room service.

Gastronomic Delights and Nearby Attractions

Savor fine cuisine at the on-site restaurant, enjoy drinks at the bar, and explore the nearby Merry Hill Shopping Centre and various attractions like Cadbury World and the Dudley Zoo.

Experience luxury and convenience at Copthorne Hotel Merry Hill Dudley - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Location

Guest Reviews

8.2
Based on 5985 reviews
Cleanliness: 7.16
Service: 9.63
Location: 8.67
Room Quality: 8.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 9.13
D
Deborah solo_traveller gb
9
Pros:

V friendly staff

2026-08-29 via Nuitee
J
John solo_traveller gb
10
Visiting the midlands
Pros:

Excellent location, very friendly staff who went out of their way to help. We didnt have any shampoo in the container. My partner mentioned it when we went down for breakfast, when we went back up to the room it had been filled.

Cons:

Nothing.

2026-08-29 via Nuitee
A
Abe couple gb
9
Fantastic place and staff with nice breakfast meals
Pros:

Very spacious and clean environment

Cons:

Nothing

2026-08-29 via Nuitee
S
Sandra family_with_children ie
9
2026-08-29 via Nuitee
R
Rodrigo solo_traveller pt
7
Cons:

The problem is that there's no air conditioning in the rooms, and during the summer, the temperature in the room got really bad....

2026-08-29 via Nuitee
P
Pauline extended_group gb
9
Excellent facilities and friendly staff
Pros:

Location and hotel facilities were excellent

Cons:

We requested 2 x rooms next to each other and at the last minute we were told that this was not possible we received a text just after 8am in the morning asking what time we were leaving our room which was not appreciated and very poor customer service.

2026-08-29 via Nuitee
J
Jade family_with_children gb
10
Was a lovely family stay
2026-08-29 via Nuitee
M
Monica solo_traveller gb
9
Great stay its my first choice when i come bidit family in dudley. Great location. Good rest
Pros:

Good spacious room, lovely staff

Cons:

N/a

2026-08-28 via Nuitee
V
Vicky solo_traveller gb
10
Pros:

Staff are so lovely, very helpful. 10/10
Beds are fab, so comfy.

2026-08-28 via Nuitee
J
Joe solo_traveller gb
10
2026-08-28 via Nuitee
F
Fran solo_traveller au
10
Pros:

The rooms are always comfortable, the staff are always amazing. The breakfast is always good value- although as a vegetarian, I was disappointed that there were no mushrooms this visit.
Big shout out to the chap at reception who managed to find us some scales so we could weigh our luggage before heading to Heathrow Airport!

Cons:

Nothing major - Perhaps a few more toilets rolls in the bathroom!

2026-08-28 via Nuitee
A
Albert solo_traveller gb
8
Pros:

The place is clean, in a good location, it was too warm at night so couldn't sleep due to the warm weather.

Cons:

There is no air-conditioning and couldn't sleep well,due to the heat.

2026-08-27 via Nuitee
H
Heidi extended_group gb
9
2026-08-27 via Nuitee
S
Susan couple gb
10
2026-08-27 via Nuitee
S
Stephen solo_traveller gb
8
2026-08-26 via Nuitee
M
Mark solo_traveller gb
7
2026-08-26 via Nuitee
P
Peter couple gb
10
2026-08-26 via Nuitee
R
Rachel solo_traveller gb
7
Okay costly for what you get.
Pros:

The staff were amazing, my room allocated was beautiful and the view was so pretty. My first time staying here.

Cons:

The tiredness of decor all paint chipped. The ventilation was poor and I think the in room drink facilities could be better so basic and the kettle was tired.
Packet sauce sachets in the restaurant were horrible but beautiful cloth napkins!!!

2026-08-26 via Nuitee
S
Susanne couple gb
10
A good weekend away at any time of year
Pros:

Friendly staff, comfy big bed, fluffy towels, excellent food. The Copthorne is situated very close to Merry Hill shopping centre which is enormous with hundreds of shops. It is also within easy reach of several attractions such as the Black Country museum, Safari park and Zoo.

Cons:

Parking can be difficult on a busy Saturday night.

2026-08-26 via Nuitee
M
Michael solo_traveller gb
6
Not the best
Pros:

Nothing

Cons:

Bedding wasn’t clean

2026-08-25 via Nuitee