Copthorne Hotel Merry Hill-Dudley

Hotels
Copthorne Hotels
8.2 (5798 reviews)
The Waterfront, Level Street , Dudley , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Poor food quality
Cleanliness issues

Categories

Cleanliness
7.16
There were reports of cleanliness issues, including yellow staining and unclean bathrooms.
Service
9.63
Reviews frequently highlight the friendliness and helpfulness of the staff.
Location
8.67
The location is appreciated as being close to family, with a good view.
Room Quality
8.12
Rooms were described as spacious but dated; upgrades appreciated by many guests.
Amenities
8.65
Great facilities were mentioned, though busy and limited access at times.
Value for Money
7.61
Mixed opinions on value; some found it reasonable but noted quality issues.
Food and Beverage
6.66
Several reviews criticized the food quality and variety, indicating disappointment.
Overall Experience
9.13
Many guests expressed a strong overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:24

Property Description

Waterfront Setting and Marina Views

Located in the heart of the Black Country, Copthorne Hotel Merry Hill Dudley offers a picturesque waterfront setting with stunning views of the canal's marina.

Luxurious Amenities

Indulge in the hotel's top-notch facilities, including a fitness and wellness center with a sauna, steam room, hot tub, and indoor swimming pool. The contemporary rooms feature flat-screen TVs, en-suite bathrooms, and 24/7 room service.

Gastronomic Delights and Nearby Attractions

Savor fine cuisine at the on-site restaurant, enjoy drinks at the bar, and explore the nearby Merry Hill Shopping Centre and various attractions like Cadbury World and the Dudley Zoo.

Experience luxury and convenience at Copthorne Hotel Merry Hill Dudley - book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BHX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.2
Based on 5798 reviews
Cleanliness: 7.16
Service: 9.63
Location: 8.67
Room Quality: 8.12
Amenities: 8.65
Value for Money: 7.61
Food and Beverage: 6.66
Overall Experience: 9.13
R
Robinson solo_traveller gb
8
Great and comfortable stay and convenient for function I was attending. Great spa facilities
Pros:

Location and facilities were very good

Cons:

I didn’t have any dislikes

2026-07-18 via Nuitee
B
Brian solo_traveller gb
10
Pros:

The staff were very helpful and accommodating, the room was very clean and comfortable.

Cons:

Nothing

2026-07-18 via Nuitee
D
Darrin couple gb
7
2026-07-18 via Nuitee
T
tracy solo_traveller gb
9
Lovely spacious rooms with a variety of facilities. Staff are so helpful and friendly. We are always happy to return.
Pros:

Big rooms, comfy bed and fabulous team of staff.

Cons:

Bathroom/shower worked fine with lovely toiletries supplied, it was spotless clean just a little dated.

2026-07-18 via Nuitee
N
nomazulu couple gb
5
Comfortable
Pros:

Convenient location for the event

Cons:

The carpets looked dirty and outdated

2026-07-18 via Nuitee
K
Kudakwashe Blessing family_with_children gb
3
Did not enjoy the stay because the rooms were scotching hot
Pros:

The bed was comfortable

Cons:

The toilet was rusty inside and the rusty on the tub. Shower curtain dirty.
No air conditioning and uncomfortable. The fans were blowing warm air.

2026-07-16 via Nuitee
E
Erika solo_traveller gb
7
Pros:

We had to book on short notice so we were happy to find something at all. The place was not bad, swimming was appreciated by my son, breakfast was nice, beds comfortable.

Cons:

The pillows were old and bit used up, we had a big leakage mark on the ceiling which could have been repainted. We had dinner in the pub on our arrival and food was quite horrible, way too salty and the pizza was probably the worst pizza I have ever eaten apart from mirelit pizza.

2026-07-15 via Nuitee
S
Suzanne family_with_children gb
9
That's our 3rd stay in the Copthorne....we love it! So central!
Pros:

The cooked breakfast could have been hotter.

Cons:

The toasters took too long!!

2026-07-15 via Nuitee
B
BellePBB couple gb
7
2026-07-15 via Nuitee
S
Steph solo_traveller gb
10
Pros:

The staff are very welcoming!

Cons:

The beds are so comfortable, and the water pressure in the showers is great!

2026-07-14 via Nuitee
N
nancy solo_traveller gb
9
2026-07-14 via Nuitee
J
Jane family_with_children gb
5
2026-07-14 via Nuitee
P
Phillip solo_traveller gb
8
Black Country Museum day out
Pros:

Great location, plenty of parking

Cons:

Unfortunately the room was very hot and uncomfortable there was a fan and a portable air con unit which sadly didn't work .
On any other day it would have been fine but due to the heat we ended up leaving a night early due to this factor.
Other than the room being uncomfortable the hotel was very nice.

2026-07-13 via Nuitee
P
philip couple gb
8
Decent hotel, ideal for Merryhill shopping mall
Pros:

Breakfast was very good, although they did run out of some things. Pillows were a bit uncomfortable as they were too thin, room size was very good, although the shower could do with improving.

2026-07-13 via Nuitee
J
Julie solo_traveller gb
10
Pros:

Staff were lovely. Hotel is in a great location. Looking forward to returning.

2026-07-13 via Nuitee
O
owen couple gb
10
2026-07-12 via Nuitee
D
Denis solo_traveller gb
10
2026-07-12 via Nuitee
M
Moira couple fk
9
We would not hesitate to return.
Pros:

Staff were lovely ,location is great,outside area is a real gem.

2026-07-12 via Nuitee
K
Keeley couple nl
7
Reünie
Pros:

Bedden comfortabel, kamers groot

Cons:

Wij waren daar in juli tijdens een hittegolf, de ramen konden niet echt open waardoor de hitte in de kamer bleef. Er was ook geen airco

2026-07-12 via Nuitee
K
Krisztian solo_traveller gb
8
Great experience!
Pros:

The location was amazing, and the breakfast had gluten-free and vegan options which we really appreciated!

Cons:

The lack of AC was a challenge as we went during the heat wave, but the included fan in the room was a welcome addition! 🙏

2026-07-12 via Nuitee