The Bailey's Hotel London Kensington

Hotels
Millennium Hotels
8.8 (3648 reviews)
140 Gloucester Road , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location
Attentive service
Charming hotel ambiance
Cons:
Small room size
Cleanliness issues in bathroom

Categories

Cleanliness
8.54
Some cleanliness issues mentioned, particularly regarding the shower.
Service
9.11
Staff were noted as excellent and attentive, especially during breakfast.
Location
9.35
Consistently praised as excellent, ideal for exploring London.
Room Quality
7.8
Issues with room size and comfort were highlighted, particularly with the smallest room experience.
Amenities
8.83
Good amenities were mentioned, with nice toiletries and a clean environment.
Value for Money
8.79
Overall deemed worth the price for the location and ambiance during the stay.
Food and Beverage
8.84
Breakfast service was particularly mentioned as lovely and home-like.
Overall Experience
9.11
Despite some issues, the experience was largely positive with a good ambiance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:39

Property Description

Luxurious Victorian Charm
The Bailey’s Hotel London Kensington offers a taste of 19th-century elegance in the heart of Kensington. Retaining its original Victorian features, this townhouse provides a stylish and historic setting for your stay.

Prime Location for Exploring
Situated just steps away from Gloucester Road Tube Station, the hotel is a perfect base for exploring top attractions like Kensington Gardens, Hyde Park, and world-renowned museums within minutes. The central location allows for easy access to London's iconic landmarks.

Modern Comforts and Dining
Indulge in spacious rooms equipped with modern amenities, including flat-screen TVs and complimentary refreshments. Unwind in the fitness room or savor delectable Asian cuisine at Bugis Street Brasserie, offering a fusion of Singaporean, Chinese, and Malaysian flavors.

Experience luxury, history, and convenience at The Bailey’s Hotel London Kensington. Book your stay now to immerse yourself in Victorian grandeur and contemporary comforts.

Important information:

Please note the extra bed price does not include breakfast for the additional guest in the room.

The credit card used to make the booking will need to be processed at check-in and an additional authorization will be taken.

The Room images shown are designed to give guests an idea of the room type booked. Each room is unique and may vary from the actual picture shown. Please contact the hotel if you would like further information.

Baileys London Kensington Hotel reserve right to charge / pre-authorize the credit card provided at the time of the booking.

Animals are not allowed except service animals. Guests need to inform about the service animal before arrival.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs GBP 50 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for £36 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 3648 reviews
Cleanliness: 8.54
Service: 9.11
Location: 9.35
Room Quality: 7.8
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 9.11
S
Sabriye Eda family_with_children tr
1
Çok kötü
Pros:

Tesisin konumu hariç hiçbirlerini beğenmedik çok pisti çok kahvaltısı kötüydü camı açılmadığı çocuklar odada olduğu için koridorda sigara içtim bunun için benden 250 pound istediler sonra 150 pound aldılar dedikleri gün ödeme yapmadığımız için odamızı kilitlediler sonra açmalarını istediğimizde bize bagırdılar lütfen mağduriyetimi giderin

Cons:

Çok kötüydü çok pisti çok kötü kokuyordu penceresi açılmıyordu temizlik yapılmıyordu halıları lekeli pislik içindeydi klozetler temizlenmiyordu tatilim çok konforsuz çok kötü geçti kahvaltı çok kötüydü

2026-07-04 via Nuitee
W
WA Jones solo_traveller gb
10
2026-07-04 via Nuitee
Y
Yuval couple il
9
מלון במיקום נח מאוד ועם חדר גדול מהמקובל
Pros:

מלון במיקום נח מאוד למי שמגיע בתחתית מהיתרו.
התחנה הקרובה היא מעבר לכביש אבל היא לא מונגשת וחייבים להשתמש במדרגות.
המוזיאונים הגדולים של לונדון הם במרחק הליכה
החדר היה גדול מאוד יחסית לבתי מלון אחרים בלונדון

Cons:

חלון ודלת חדר האמבטיה עם זכוכית אטומה שלא מונעת כניסת אור מבחוץ לחדר. זה הפריע קצת לשינה

2026-07-04 via Nuitee
D
Duangmanee couple th
9
2026-07-04 via Nuitee
C
Colin solo_traveller gb
9
2026-07-04 via Nuitee
X
X965HPjennifern Family
10
Guest Review
Pros:

We had an amazing experience from the moment we arrived, and the hotel staff truly set the tone for our stay.

A special thank you to Rajesh, poieia, and juliia for making our check-in experience so welcoming and seamless. They were incredibly kind, professional, and genuinely made us feel excited to be there. They took the time to answer our questions, made the process effortless, and went above and beyond to ensure we felt taken care of.

It’s employees like them who make a great hotel experience unforgettable. Their hospitality, positive attitudes, and exceptional customer service did not go unnoticed. We truly appreciated all of their help and look forward to staying here again because of the outstanding welcome they provided.

Thank you again, Rajesh, poieia, and juliia—you made the perfect first impression!

2026-07-03 via Tripadvisor
I
Iamkatenguyencfa Solo travel
8
Thank you Eva and the lovely staff at Bugis
Pros:

I come to London every year during Wimbledon for the past 4 years and I always come to Bugis to eat as it reminds me of home cooked food. The staff, especially Eva is so lovely and welcoming. She even remembered that I have been here before and welcomed me back after a year. I have always loved the hainanese chicken rice at bugis, but I think either the chef has changed or the ingredients has changed. The rice is not as fragrant and so dry. The chicken is a bit dry and not as juicy as it used to be. I will be coming back but I think I will not be ordering hainanese chicken anymore.

2026-07-03 via Tripadvisor
B
billielythberg Business
10
Delightful stay, warm staff
Pros:

This was my second stay at the hotel. It was as lovely as the first time. The hotel is superbly located and well equipped. I was especially delighted when staff seemed to remember me from last time. In particular, Teigist, whose attention and warmth during breakfast service was a real highlight. Thank you! I hope I will get to stay again.

2026-07-03 via Tripadvisor
E
Ebru couple sg
8
2026-07-03 via Nuitee
R
richard extended_group gb
10
We had a fabulous couple of nights at the hotel- will definitely book here again
Pros:

Fabulous hotel with wonderful staff. Great location. Can’t fault it.

Cons:

Nothing to dislike

2026-07-03 via Nuitee
E
Ebru couple sg
8
2026-07-03 via Nuitee
L
Lynette solo_traveller au
8
good . i feel safe there
Pros:

breakfast was very good
bed very comfortable

Cons:

but room was stifling hot. very very hot
need new hairdryers. they are not good.
tikes on bathroom floor wobbly and about to crack, break and lift to lift. i was in room 438. tiles between shower and vanity will crack vey soon and be a risk if someone falls. i told reception twice about it.

2026-07-03 via Nuitee
S
sonikag159 Family
10
A great time
Pros:

We had an amazing stay at the Bailey’s hotel. We were here for 3 nights and we had a great time. The hotel is in a great location and there are many restaurants near by. The staff at the hotel made us feel at home. Breakfast was really good. A big shout out for Teigist . She was very efficient and kind. She made sure, we were enjoying our breakfast every morning and it was a great start of our day. We highly recommend The Baileys hotel as it made our time in London much more enjoyable and memorable.

2026-07-02 via Tripadvisor
M
MorningMrsMagpie Family Penrith, Eden District, Lake District, Cumbria, England
8
Though it started with a glitch, it was overall a great stay!
Pros:

Overall, we had a lovely stay at The Bailey's.

It started out w/ a bit of dispute about the room we were in as we were expecting air conditioning and the A/C in that room simply was not working. When we entered the room, there was a rotating fan in place which wasn't doing anything but blowing hot air around. It was 30º C in London so not ideal to be stuck in a hot room. The real thing I took issue with was being told by a receptionist that it WAS in fact working - it absolutely was not - and that it was "just too hot outside for it to get cold inside." I felt a bit gaslighted. We chose the hotel because we needed a room with air conditioning due to health issues... so weren't happy to have to spend a night being excessively hot, as the had no other rooms to move us to on night one.

That all said, manager Rajesh rectified the situation the next day and upgraded our room to one where the air conditioning was working very well. Rajesh was very friendly and patient with us. We truly appreciated him and all of his help. We went out for the day when our room was being changed, so the hotel staff kindly moved our belongings into the new room.

From that point, we had a lovely stay at The Bailey's and we would definitely return as long as we have a room w/ working air conditioning. The room was quiet and we always felt safe. The bed was comfy. The luxury double room was spacious. The bathroom was modern w/ some lovely toiletries included. There was a large TV not that we spent much time watching it. There were also coffee/tea making facilities in the room. It was clean/tidy and every area smelled fresh and clean.

So, if you're thinking of staying here, it's very central/convenient (right across from Gloucester Road tube station plus Starbucks, Wing Stop, Chipotle, Nando's, Tesco). Just make sure you get a room w/ working air conditioning if that matters to you. It was great value for money as well.

2026-07-02 via Tripadvisor
I
Ian couple gb
10
Great as always
Pros:

Love this place! The people are amazing as well…

Cons:

Nothing - it’s brilliant x

2026-07-02 via Nuitee
M
Marit family_with_children no
6
Bra noe dyrt hotell på vestkant
Pros:

Sentralt for undergrunn

Cons:

Stiv pris

2026-07-02 via Nuitee
J
jeffreyjF3473PP Couples Longboat Key, Florida
2
The air-conditioning does not work in the summer
Pros:

As I write this, London is heading for another heat wave. We were there for the one in late June. Be advised that the air-conditioning at Bailey's does not work when it is hot out. The ground floor will be cool when you walk in but the rooms and the hallways will be painful. The fifth floor in particular will be like a sauna -- heat rises.

We were told that our Junior Suite (their largest room) would be air conditioned. What that meant in practice was that a small amount of cool air came out right above the door -- but not remotely enough to cool the room. The hotel has simply not invested in an HVAC system that will actually cool the rooms and hallways when it's hot out. In some rooms they will put in a portable unit that vents through a tube in the window -- it makes a noise and blows some cool air, but not remotely enough to actually cool the room, and the open window for the big hose negates any effect.

We transferred to the Rembrandt, a friendly hotel at the same price, and breathed a big sigh of relief. So if it's hot out, you've been warned.

The other warning is that their website shows rooms as having walk-in showers, but when you get there you may be sent to a room with only a tub. If you have mobility or accessibility issues with damn tubs, when you complain they will tell you "so what if our website is misleading, you never told us you couldn't use a tub." When you point out that you had no reason to know they were posting misleading descriptions, they basically repeat "so what." Another reason we cleared out of there.

2026-07-01 via Tripadvisor
P
Pamela family_with_children ca
5
Pros:

Desk staff were very pleasant and helpful

Cons:

Two dead cats on the lobby table. Apparently an homage to the owner.

2026-07-01 via Nuitee
W
WALTER GIUSEPPE family_with_children br
8
2026-07-01 via Nuitee
L
Linda solo_traveller us
8
Pros:

Location

Cons:

Floor slanted

2026-07-01 via Nuitee