Four Points by Sheraton York

When we first got there, we were given a list of "rules" for the kids. Except the kids from the teams were not following them. Kids running up and down the halls, playing indoor hockey at one side of the hall. then I called to pay ahead. They messed it up. Putting all the money under one room. When I checked in I made sure all was OK. After checking out, they tried to charge me an extra 100! I called them back and explained i already paid over 500 for 2 rooms, they shouldn't be trying to take more. The lady said she never saw it in the computer like that before. I am just thankful it was blocked, because trying to take an extra 100 is a bit much. The rooms are standard. Nothing fancy. Next time i think i will go some where else.

室内写真と違い老朽化していた。
バスの蛇口は、完全に壊れている。

Nothing all was good

Vastaanottoon ei saa yhteyttä, puhelimitse, sähköpostilla eikä bookingin viestien kautta. Olin varannut huoneet aamiaisella ja maksanut etukäteen. Vastaanotossa asiakkaillemme väitettiin, ettei olisi maksettu ja ettei kuulu aamupalaa. Piti soittaa monta kertaa bookingin asiakaspalveluun ennen kuin asia selvisi. Tehdessämme jatkovaraukset samoille asiakkaille, vastaanotossa väitettiin, etteivät löydä kuin vain toisen varauksen, vaikka molemmista oli varausvahvistukset. Asiakas kysyi, voiko sitten tehdä varauksen suoraan vastaanotosta, ei onnistunut. Hän joutui tekemään varauksen netistä, hotellin omien sivujen kautta ja maksamaan itse, vaikka olimme hänelle huoneen etukäteen varanneet ja maksaneet. Emme saaneet mitään hyvitystä mistään, vaikka kaikki oli heidän mokia. Tai mistä voisimme tietää, mitä mieltä hotelli on, kun ei heihin saa yhteyttä. / It was impossible to reach the reception desk by phone, email, or through Booking.com messages. I had booked the rooms with breakfast included and paid for them in advance. However, when our guests arrived, they were told at reception that the rooms had not been paid for and that breakfast was not included. We had to contact Booking.com's customer service several times before the issue was finally resolved. When we made extension bookings for the same guests, the reception staff claimed they could only find one of the reservations, even though we had confirmation for both. The guest then asked whether he could make the reservation directly through the reception, but that was not possible. Instead, he was forced to book the room online through the hotel's own website and pay for it himself, despite the fact that we had already booked and paid for the room in advance on his behalf. We received no compensation whatsoever, even though all of these issues were caused by the hotel's own mistakes. Or how could we know what the hotel's opinion is when it is impossible to get in touch with them.

Breakfast could be cheaper with a diner right next door as competition

Upon check in we were asked to pay a deposit for each night. This was not known to us beforehand so we very unprepared. The staff was divided. One employee was very accommodating. The other only stated that it was hotel policy period. Not amenable to suggestions to other alternatives. We will not stay there again due to complications with extra damage deposits expected upon check-in that we were not aware of beforehand. Also, we did not have enough towels for our # of guests. And NO washcloths during the 3 night stay. Breakfast is an up charge as well.

Just loud teenagers was left alone yelling around the hallway and knocking on people doors

good

There's weird hidden fees so most of the deposit doesn't come back :(

Not sure why hotels are getting rid of bathroom exhaust fans, makes it weird to have to leave the bathroom door cracked. Also the bartender went missing for a while, once she returned she was kinda grouchy and seemed like she really had other stuff she would rather be doing. Also, if you need additional light, bring a lantern, rooms are dimly lit.

I would book again, just a bigger room.