Four Points by Sheraton York

My room had a broken window covered in masking tape and a toilet that didn't flush. The bed had crumbs that looked like chips around it when I checked into the room

I haven't got my refund yet.
Tv or phone didn't work

Please beware!!!

None of the employees knew what was going on. I spoke to someone before arrival asking if I could pay cash for the room and deposit. I was told “yes”…. When I arrived, I was told a card still had to be ran upon check in and would be refunded at checkout when I paid cash… ok? So what would the point be to pay cash after my card is already ran? Anyway, I told them if I couldn’t pay cash then I was leaving and going elsewhere. Gave them a cash deposit for incidentals.

Checked out this morning, wasn’t able to get my cash back because the night shift employee dropped it in the deposit box. They only had $40 in the drawer at the time. I told them I would take that and they could keep the $10 they still owed me. I was then told I couldn’t have the cash and that the deposit had to be paid back to my card that was on file. Even though I paid with cash! Which also wasn’t what I was told when calling to make the hotel arrangements. I still haven’t received my $50 on my card.
The outlet in the room on the left side of the bed didn’t work so the lamp didn’t work. The room was very dark and didn’t have much lighting. I tried using the phone to call the front desk to let them know, it also didn’t work. Got a room with a pull out couch bed. Pulled the couch out and it had black mold or stains of some sort all over it so we folded it back up and my daughter slept on the couch itself. Also, upon checking in we were made under the impression that breakfast the next morning was complimentary, it was NOT and $10 per person. The elevator only worked half the time and we were on the 3rd floor.

Horrible experience for as much as they charge!!! I will not be staying there again or at another one of these name hotels again and I was literally only there from 12am until 10am….

We reserved a suite w/ sofa bed but received a standard w/ broke sofa bed. King size bed and frame was broke. Cracks in the walls, dust and lint on the bedding. Stains on the sofa and we discovered a bug. Environment was very unwelcoming.

Nothing

I would have liked more light in the bedroom. It was quite dark.

N/A

The room itself was clean and everything appeared well maintained. However, there seems to be a systemic issue with the breakfast policy that really needs attention. I booked through Booking.com and paid extra for a room that included breakfast, but when I went downstairs on Saturday, December 6th at 9:30 am, the lady at the front desk told me I had to pay for it. I showed proof on my phone and the staff member simply kept saying “No, you don’t have breakfast,” because it didn’t show on her computer with no willingness to look into it. Her only response was, “You need to figure that out with your third party.” I even had to ask her to tone down her attitude because it was becoming a bit too much, especially considering that the hotel should be trying to help, not make things harder for someone who is literally spending money at their establishment.

I wasn’t trying to argue—I was literally showing her proof and explaining that I paid extra. It honestly made me feel like she didn’t care at all. It would have gone very differently if she had just said something like, “Hey, this has happened before, let me help you sort it out,” but instead she literally said, “No, you don’t have breakfast and I don’t have to give it to you.” I had to remind her about basic customer rights—if someone pays for something that is listed as included, they’re entitled to it or that could be seen as a deceptive or unfair practice under UTPCPL. It was as simple as reviewing the confirmation email, but she wanted me to call Booking.com instead, which just added stress instead of helping.

What’s even more concerning is that throughout my stay I overheard several other guests having the exact same issue, which makes it clear this isn’t just a one-time misunderstanding. Instead of acknowledging a recurring issue and helping people, it seems like the default response is to blame the guest or the booking site, which doesn’t feel fair when people clearly paid for the service.

No tengo quejas para nosotros estuvo todo bien.