Comfort Suites The Colony - Plano West

Hotels
•
Comfort Suites
5.7 (454 reviews)
4796 Memorial Drive , The Colony , US
+1 972-668-5555

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Strong location/convenient for events
Generally low room rates / good value for some guests
Breakfast included and early opening time (liked by some)
Some staff interactions described as friendly/professional
AC worked well for some guests
Cons:
Severe cleanliness problems: moldy/musty smells, dead bugs, filthy rooms
Room issues: outdated, hot, broken furniture, cracked mirrors
Service problems: slow or unhelpful front desk, check-in delays
Amenities lacking or problematic: no/closed pool, no gym, washer coin/change issues
Food issues: repetitive breakfast, reports of roaches
Safety/administrative issues: unauthorized charges, guest had to call police

Categories

Cleanliness
2.5
Multiple reviews report filthy rooms, musty/mold smells, dead bugs, sticky surfaces and apparent lack of housekeeping; cleanliness is a major negative.
Service
7
Mixed service: several complaints about slow, unhelpful or absent staff and check-in issues, but a few reviews note friendly, professional staff on other stays.
Location
9
Consistently noted as a strong point — convenient to events and desirable for the area.
Room Quality
3
Rooms described as outdated, hot, with broken furniture, cracked mirrors and occasional strong odors; several guests cancelled or requested checkout.
Amenities
5.5
Amenities are limited or problematic: no gym/pool or closed pool, coin-only washer with no change available, construction/noisy hallways; basic complimentary breakfast available.
Value for Money
8.5
Perceived as inexpensive and good value by some guests (cheap rates, breakfast included), despite quality issues noted by others.
Food and Beverage
3.5
Breakfast criticized as repetitive and in some cases unsanitary (roaches reported); occasional positive note about early opening time from repeat guest.
Overall Experience
6.6
Overall mixed-to-negative: several severe negative incidents (charging issues, police report, filthy conditions) but some repeat guests report satisfactory stays; experience is inconsistent.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious All-Suite Hotel

Modern Amenities: Enjoy a fitness center, free Wi-Fi, and spacious suites with convenient appliances.

Relaxing Indoor Pool: Unwind in our indoor pool or catch up on work in the business center.

Convenient Location: Just minutes away from popular attractions like Hawaiian Falls Adventure Park and Allen Premium Outlets Mall.

Book now to experience comfort and convenience at Comfort Suites Near Stonebriar Mall in The Colony, Texas!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Guest Reviews

5.7
Based on 454 reviews
Cleanliness: 2.5
Service: 7
Location: 9
Room Quality: 3
Amenities: 5.5
Value for Money: 8.5
Food and Beverage: 3.5
Overall Experience: 6.6
M
Monique • family_with_children • us
4
Pros:

The location

Cons:

My neighbor's were loud and they ran up and down the stairs all night. Slamming doors, and the bathroom around the rubber has mold.

2026-11-07 • via Nuitee
C
Castillo • couple • us
7
2026-10-26 • via Nuitee
M
Margie • couple • us
7
Decent pricing for location
Pros:

Location

Cons:

No gym or pool

2026-10-13 • via Nuitee
T
Torres • couple • us
1
Very bad I don't recommend the hotel at all!! Very bad experience.
Pros:

Location only

Cons:

Room was smelling very bad,like mold or humied and the noise when you took a shower and the experience with people at the front desk didn't help at all!!

2026-10-13 • via Nuitee
J
James • solo_traveller • us
1
2026-10-13 • via Nuitee
H
Hunter • family_with_children • us
3
We walked in the room and canceled our stay 10 minutes later.
Pros:

Location was great.

Cons:

Room was very hot. Seemed outdated.

2026-09-14 • via Nuitee
N
Nathan • family_with_children • us
3
Great, but the staffing needs work and their attitude
Pros:

The comfort of the place and how cheap it was to book. Breakfast was included so it wasn't all that bad.

Cons:

The night time staff did not exist for us. Took us forever to check in and how the staff had no knowledge or information. Speaks very quiet and the check in wasn't smooth. Some rooms lighting do not work and TV sometimes does not work. Staff tried to help but to no avail.

2026-09-08 • via Nuitee
V
valerie • couple • us
7
2026-09-06 • via Nuitee
S
Scott • extended_group • us
6
2026-08-31 • via Nuitee
M
MASATERU • solo_traveller • jp
4
The location was good but the same breakfast every day was unsatisfactory.
Cons:

The breakfast was same every day during stay. The washing machine needed quarter coins but there was no bill changer.

2026-08-30 • via Nuitee
D
Debra • solo_traveller • us
1
Comfort Inn The Colony Plano Review
Pros:

It was convenient to where we were attending functions

Cons:

When we 1st arrived staff was sitting outside did not acknowledge us. I went inside to check in & no one came to assist for about 7 mins. Room smelled musty & moldie. Top of vanity had sticky stains on it. Looked like room had not been cleaned only bed linen was changed. Sofa was old & broken down cushions toilet seat was not attached good no light bulbs in 2 of the lamps

2026-08-24 • via Nuitee
J
John • solo_traveller • us
8
2026-08-12 • via Nuitee
T
tmazique10 • NONE
2
Nightmare
Pros:

My experience at the Comfort Inn in The Colony, located at 4796 Memorial Dr., was absolutely horrible.
The property was filthy, outdated, and not what I expected. When I was given access to my room, it was dirty and in unacceptable condition. Because of the condition of the room, I requested to check out. However, I was initially told I could not, which led to an extremely frustrating situation. I ultimately had to call the police to file a report.
Despite never staying at the hotel, I was charged for two nights. I am currently waiting for management to respond and issue my refund.
Based on my experience, I would not recommend this hotel to anyone. The lack of cleanliness, poor customer service, and the way this situation was handled made for a terrible experience

2026-07-27 • via Tripadvisor
T
Tstowers • Friends getaway • De Queen, Arkansas
2
Bring a dust mask
Pros:

Front Deck Clueless.
Under Construction, Hallways Filthy, Noisy.

2026-07-25 • via Tripadvisor
S
SUDARSAN • solo_traveller • us
10
2026-07-19 • via Nuitee
L
Langford • solo_traveller • us
10
2026-07-12 • via Nuitee
B
Brenda • couple • us
8
2026-07-06 • via Nuitee
J
Joiner • solo_traveller • us
4
2026-07-04 • via Nuitee
M
Megan • solo_traveller • us
10
2026-06-29 • via Nuitee
A
ashleycW1161VC • Family
2
Stay at your own risk
Pros:

Our room has dead bugs on the floor and in the bed. The sink mirror had a crack all the way down. And when i opened the desk, just look at that picture below, I mean really. We stayed two nights and housekeeping didnt come clean our room at all. We will never stay there again.

2026-06-27 • via Tripadvisor