Hilton Garden Inn Minneapolis Saint Paul-Shoreview

Hotels
Hilton Garden Inn
8.6 (187 reviews)
1050 Gramsie Road , Shoreview , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean hotel
Efficient check-in
Cons:
Small bathroom
TV issues
High price
No free breakfast

Categories

Cleanliness
8.53
Most reviews mentioned that the hotel was clean, but issues with the TV and room door impacted the perceived cleanliness.
Service
9.5
Numerous reviews highlighted the friendly and helpful staff.
Location
9.34
Many guests appreciated the good location near family and dining options.
Room Quality
8.79
Guests generally found the rooms good aside from minor issues with size and maintenance.
Amenities
8.02
The pool area was noted as needing improvement, and guests mentioned no free breakfast.
Value for Money
7.98
Some reviews indicated that the hotel was too expensive for what was offered.
Food and Beverage
7.53
There were no positive mentions of food services, and lack of free breakfast was noted.
Overall Experience
9.1
Overall, guests enjoyed their experiences and many were likely to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:04

Property Description

Luxurious Accommodations
Indulge in comfort at Hilton Garden Inn Minneapolis Saint Paul-Shoreview with spacious rooms equipped with modern amenities like free Wi-Fi, flat-screen TVs, and convenient kitchen appliances.

Dining and Recreation
Savor delicious meals at the on-site restaurant, unwind at the lounge, or take a refreshing dip in the indoor pool. Enjoy a workout session at the gym or relax in the hot tub during your stay.

Convenient Location
Perfectly situated just 17 miles from Minneapolis-St. Paul International Airport and close to attractions like Como Zoo and Mall of America, Hilton Garden Inn Shoreview offers both convenience and leisure for your travels.

Book now for an unforgettable stay at Hilton Garden Inn Minneapolis Saint Paul-Shoreview!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 187 reviews
Cleanliness: 8.53
Service: 9.5
Location: 9.34
Room Quality: 8.79
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 7.53
Overall Experience: 9.1
H
Hosnareak family_with_children us
7
Relaxing, comfort
Pros:

Not included so that's a down side. Other hotels include breakfast

Cons:

Not included

2026-08-17 via Nuitee
L
Linge couple us
6
2026-08-15 via Nuitee
M
Melissa solo_traveller us
10
Pros:

Friendly staff, clean, comfortable:)

2026-08-13 via Nuitee
T
Talia family_with_children us
1
Poor communication, terrible customer service, and serious room-security concerns made this an extremely frustrating exp
Cons:

I booked our reservation through Booking.com and later canceled only our Friday night stay through the site. The cancellation was approved, but Booking.com apparently failed to communicate the change correctly to the hotel.

When we arrived, Hilton told us that our entire reservation had been marked as a “no-show” and that our room had been released to other guests. We received no phone call, email, or other notification from the hotel before our room was given away. Had someone contacted us, we could have explained the situation and potentially resolved the issue before arriving.

Because no room was available, our family had to drive three hours back home. The receptionist was extremely unhelpful, showed little empathy, and made no effort to assist us in finding another hotel.

Even more concerning, the guest ahead of us was given a key to a room that was already occupied. She opened the door and found another family inside. This was a serious privacy and safety issue.

Overall, this was a terrible experience involving poor communication, unacceptable customer service, and concerning room-security practices. I would not recommend this hotel.

2026-07-20 via Nuitee
C
Christian solo_traveller de
4
2026-06-28 via Nuitee
L
Lynn couple us
10
The staff was wonderful and kind❤️
Pros:

Beautiful and clean

2026-06-24 via Nuitee
K
Kevin couple us
10
2026-06-22 via Nuitee
A
Annette couple us
9
Cons:

Gor what we paid, a free breakfast should have been included

2026-06-21 via Nuitee
S
Sophia_Am solo_traveller ch
8
2026-06-06 via Nuitee
V
Voth couple us
2
truly a disgusting experience
Cons:

stayed three nights, never had the room cleaned or even the towels changed. on my last morning at 7am , the maids came knocking on the door walking us up, saying the room was supposed to be vacant.

2026-05-12 via Nuitee
M
Marsha solo_traveller us
8
👍
2026-01-19 via Nuitee
J
Joyce family_with_children us
8
Pros:

Good location & the staff was friendly.

Cons:

The bathroom was small.

2025-10-27 via Nuitee
A
Athina couple us
9
Comfortable and clean with friendly staff
Pros:

Clean easy to navigate

2025-10-13 via Nuitee
J
JODI solo_traveller us
10
Pros:

greeting of staff and overall great place to stay. will be m new place when visiting daughter.

2025-10-13 via Nuitee
M
Mandy
10
Pros:

We were in the area for childs sporting event. Staff were very welcoming and friendly. Rooms were clean and comfortable. Would stay at again!

2025-10-05 via Nuitee
R
Rodney E partner
10
Pros:

Desk person was efficient and polite when i checked in really late.

2025-09-21 via Nuitee
C
Charity family_with_children us
8
2025-09-20 via Nuitee
W
Wim couple be
10
2025-09-07 via Nuitee
S
Stephani partner
10
Pros:

We continue to stay here for its location and the friendly, competent staff.

2025-08-28 via Nuitee
J
Julie
10
Pros:

We enjoyed our night here before going to the State fair

2025-08-27 via Nuitee