Hilton Garden Inn Minneapolis Saint Paul-Shoreview

Hotels
•
Hilton Garden Inn
7.8 (73 reviews)
1050 Gramsie Road , Saint Paul , US
+1 651-415-1956

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient to restaurants / nice area
Friendly, accommodating staff
Pet-friendly (accepted a golden retriever)
On-site car/EV charger
Clean and comfortable rooms (for many guests)
Cons:
Inconsistent housekeeping (reports of rooms not cleaned, towels not changed)
No free/ included breakfast
Poor communication and customer service in at least one booking/cancellation incident
Room-security/privacy concern (wrong key given to occupied room)
Maintenance work/ disturbances

Categories

Cleanliness
5.5
Mixed reports: some guests described rooms as clean and beautiful, but at least one guest reported rooms were never cleaned during a three-night stay and towels were not changed. Overall cleanliness is inconsistent and was a notable negative for some guests.
Service
9
Mixed but often strong: multiple guests praised friendly, accommodating and kind staff (including accommodating a dog and assisting with room placement). However, there was a severe service failure for one party (poor communication about a cancellation, unhelpful receptionist, and lack of assistance), indicating inconsistency despite generally high service quality.
Location
9.8
Positive: described as a very nice area and convenient to restaurants; location is a clear strength in guest comments.
Room Quality
5.8
Mixed to negative: some guests found rooms comfortable, but serious issues were reported including a room-security/privacy breach (guest given key to an occupied room) and housekeeping disturbances (unexpected knocks and claims the room should have been vacant). These safety and housekeeping lapses lower room-quality perception.
Amenities
9.6
Generally positive: guests noted useful amenities such as an on-site car charger and the hotel being pet-friendly (accepted a golden retriever). The major downside noted was the lack of included breakfast.
Value for Money
7.3
Mixed: several guests felt breakfast should be included for the price paid and cited this as a downside, which lowers perceived value; other aspects (clean/comfortable rooms, location) support reasonable value for many guests.
Food and Beverage
7
Negative comment focus: absence of included breakfast was repeatedly called out as a downside compared with other hotels; limited praise for food/beverage offerings in reviews.
Overall Experience
8.4
Mixed overall: many guests reported relaxing, peaceful stays with friendly staff and clean, comfortable rooms, but some experienced serious failures (booking/cancellation communication, privacy/security issue, and lack of housekeeping) that significantly impacted their stay. Majority of stays appear positive, with a few severe negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 15:07

Property Description

Luxurious Accommodations
Indulge in comfort at Hilton Garden Inn Minneapolis Saint Paul-Shoreview with spacious rooms equipped with modern amenities like free Wi-Fi, flat-screen TVs, and convenient kitchen appliances.

Dining and Recreation
Savor delicious meals at the on-site restaurant, unwind at the lounge, or take a refreshing dip in the indoor pool. Enjoy a workout session at the gym or relax in the hot tub during your stay.

Convenient Location
Perfectly situated just 17 miles from Minneapolis-St. Paul International Airport and close to attractions like Como Zoo and Mall of America, Hilton Garden Inn Shoreview offers both convenience and leisure for your travels.

Book now for an unforgettable stay at Hilton Garden Inn Minneapolis Saint Paul-Shoreview!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSP

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 73 reviews
Cleanliness: 5.5
Service: 9
Location: 9.8
Room Quality: 5.8
Amenities: 9.6
Value for Money: 7.3
Food and Beverage: 7
Overall Experience: 8.4
M
Margaret • couple • us
8
Very nice place. Nice area
Pros:

Convenient to restaurant

Cons:

The maintenance work going on

2026-10-13 • via Nuitee
C
Christina • couple • us
10
2026-10-12 • via Nuitee
L
Lisa • couple • us
10
Excellent stay; peaceful and quiet.
Pros:

accommodating our golden retriever with open arms, also we used and needed the car charger, and the staff gave us a room on that end of the building on the 2nd floor.

Cons:

n/a

2026-09-19 • via Nuitee
L
Lynn • couple • us
9
WONDERFUL
2026-09-05 • via Nuitee
H
Hosnareak • family_with_children • us
7
Relaxing, comfort
Pros:

Not included so that's a down side. Other hotels include breakfast

Cons:

Not included

2026-08-17 • via Nuitee
L
Linge • couple • us
6
2026-08-15 • via Nuitee
M
Melissa • solo_traveller • us
10
Pros:

Friendly staff, clean, comfortable:)

2026-08-13 • via Nuitee
T
Talia • family_with_children • us
1
Poor communication, terrible customer service, and serious room-security concerns made this an extremely frustrating exp
Cons:

I booked our reservation through Booking.com and later canceled only our Friday night stay through the site. The cancellation was approved, but Booking.com apparently failed to communicate the change correctly to the hotel.

When we arrived, Hilton told us that our entire reservation had been marked as a “no-show” and that our room had been released to other guests. We received no phone call, email, or other notification from the hotel before our room was given away. Had someone contacted us, we could have explained the situation and potentially resolved the issue before arriving.

Because no room was available, our family had to drive three hours back home. The receptionist was extremely unhelpful, showed little empathy, and made no effort to assist us in finding another hotel.

Even more concerning, the guest ahead of us was given a key to a room that was already occupied. She opened the door and found another family inside. This was a serious privacy and safety issue.

Overall, this was a terrible experience involving poor communication, unacceptable customer service, and concerning room-security practices. I would not recommend this hotel.

2026-07-20 • via Nuitee
C
Christian • solo_traveller • de
4
2026-06-28 • via Nuitee
L
Lynn • couple • us
10
The staff was wonderful and kind❤️
Pros:

Beautiful and clean

2026-06-24 • via Nuitee
K
Kevin • couple • us
10
2026-06-22 • via Nuitee
A
Annette • couple • us
9
Cons:

Gor what we paid, a free breakfast should have been included

2026-06-21 • via Nuitee
S
Sophia_Am • solo_traveller • ch
8
2026-06-06 • via Nuitee
V
Voth • couple • us
2
truly a disgusting experience
Cons:

stayed three nights, never had the room cleaned or even the towels changed. on my last morning at 7am , the maids came knocking on the door walking us up, saying the room was supposed to be vacant.

2026-05-12 • via Nuitee
M
Marsha • solo_traveller • us
8
👍
2026-01-19 • via Nuitee
J
Joyce • family_with_children • us
8
Pros:

Good location & the staff was friendly.

Cons:

The bathroom was small.

2025-10-27 • via Nuitee
J
JODI • solo_traveller • us
10
Pros:

greeting of staff and overall great place to stay. will be m new place when visiting daughter.

2025-10-13 • via Nuitee
A
Athina • couple • us
9
Comfortable and clean with friendly staff
Pros:

Clean easy to navigate

2025-10-13 • via Nuitee
M
Mandy
10
Pros:

We were in the area for childs sporting event. Staff were very welcoming and friendly. Rooms were clean and comfortable. Would stay at again!

2025-10-05 • via Nuitee
R
Rodney E • partner
10
Pros:

Desk person was efficient and polite when i checked in really late.

2025-09-21 • via Nuitee