Grand Copthorne Waterfront Hotel Singapore

Hotels
•
Millennium Hotels
8.3 (3688 reviews)
392 Havelock Road , Singapore , SG
+65 6733 0880

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location (riverfront, short walk to Maxwell MRT)
Very clean, well maintained rooms
Strong breakfast selection and quality
Good value/affordable pricing
Pool and on-site restaurant available
Comfortable beds
Cons:
Several reports of abrupt or unsympathetic front-desk and breakfast staff
Breakfast sometimes not replenished; limited fresh fruit/cereal choices
Promised minibar missing on some stays and no milk in fridge
No power outlet in bathroom reported; bathrobes too small for some guests
Breakfast can be crowded when hotel is full
Damaged exterior window in one room affected the view

Categories

Cleanliness
8.8
Consistently praised as very clean and well maintained (rooms described as 'spotless', 'new', with potable water in room).
Service
7.4
Mixed reports: several guests commend warm, helpful staff, but multiple complaints about abrupt front-desk interactions and unsympathetic check-in handling and breakfast service.
Location
8.8
Strong positive sentiment: riverfront setting and very convenient walk to Maxwell MRT; generally excellent for getting around, though not the most central for some attractions.
Room Quality
7.9
Generally good: spacious, well-decorated rooms and comfortable beds, but isolated issues (no minibar as advertised, missing bathroom outlet, small bathrobes) reduce the score slightly.
Amenities
7.8
Positives include a pool and on-site restaurant and in-room water; some expected amenities were lacking or inconsistent (minibar error, no milk in fridge, bathroom power outlet issues).
Value for Money
8.7
Multiple reviewers note the hotel as affordable and good value for the quality and location offered.
Food and Beverage
8.1
Breakfast generally receives high praise for variety and quality, but several guests noted items not being topped up and limited fresh fruit/cereal choices at times.
Overall Experience
8.9
Overall very positive stays reported (descriptions like 'spectacular', 'wonderful', 'excellent'), with the main detractors being occasional service lapses and small room/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Luxurious Riverfront Location
Grand Copthorne Waterfront, nestled along the Singapore River, provides a picturesque setting with stunning city or river views from its luxurious rooms. Enjoy the convenience of being just a 5-minute drive from Orchard Road, Singapore's famous shopping district.

Diverse Dining Options
Indulge in a culinary journey at the hotel's 4 restaurants, offering a range of cuisines from international buffet-style at Food Capital to traditional Shanghainese dishes at Grand Shanghai. Don't forget to unwind with a cocktail at Tempo before your meal.

Convenient Amenities
From the outdoor pool to the on-site gym facility, guests can relax and stay active during their stay. Benefit from free WiFi, multi-lingual staff assistance, and laundry services to make your experience seamless.

Experience luxury and convenience at Grand Copthorne Waterfront - book your stay now for an unforgettable Singapore getaway!

Important information:

• Executive Club Lounge is open from 7AM to 10PM daily. Guests with Club Lounge access can choose between a Daily Set Menu breakfast served at the Club Lounge from 7AM to 10AM (last order at 9:45 AM), or enjoy a buffet breakfast at Food Capital on Level 1 from 6:30 AM to 10:30 AM (last order at 10:00 AM).

• Club Lounge guests can also enjoy afternoon high tea and unlimited evening cocktails in the lounge.

• Guests age 12 years old and under, accompanied by an adult, are welcome at Executive Club Lounge before 5:30PM.

• We kindly ask that Executive Club Lounge guests with children maintain a calm and restful ambiance for the enjoyment of all guests.

• Bar services outside of cocktail hour and those not included in club membership are chargeable.

• Should you wish to invite additional guests to the Executive Club Lounge, please contact our Executive Club Lounge team for the charges.

• All prices quoted are subject to 10% service charge and prevailing Goods and Services Tax.

• DRESS CODE: Smart and casual attire as well as covered shoes are required at the Executive Club Lounge. Kindly note that shorts, bathing suits, sports attire, athletic wear, torn or cut off clothing, offensive prints, see-through clothing, baggy clothing, slippers, singlets or tank tops are not permitted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SIN

Location

Guest Reviews

8.3
Based on 3688 reviews
Cleanliness: 8.8
Service: 7.4
Location: 8.8
Room Quality: 7.9
Amenities: 7.8
Value for Money: 8.7
Food and Beverage: 8.1
Overall Experience: 8.9
A
Adil • couple • au
5
Pros:

I felt the front desk staff was abrupt and not as helpful as expected. I had to relocate my CPAP as the plug was not working.

2026-10-31 • via Nuitee
A
Aleksandra • family_with_children • fr
9
Très bon séjour
Pros:

La piscine et personnel

Cons:

Vitre abîmée d’extérieur qui cachée la vue un peu

2026-10-31 • via Nuitee
N
Natalene • couple • fr
9
2026-10-30 • via Nuitee
G
Gary • couple • us
10
A luxury hotel located in paradise priced very affordable!
Pros:

The staff was very nice and informative along with the location was absolutely fabulous!

Cons:

N/A

2026-10-30 • via Nuitee
S
Susan • solo_traveller • gb
10
A perfect hotel near river and walking distance to met station at Havelock.
Pros:

Its location and restaurant.

Cons:

Nothing.

2026-10-29 • via Nuitee
M
Mônica • couple • br
10
Estadia Espetacular
Pros:

O hotel é muito superior às fotos do site. Tudo limpíssimo, novo, super organizado e bem decorado, quarto grande, café da manhã espetacular, água potável no quarto. Ponto de metrô praticamente em frente do hotel; pois em Singapura o metrô é o meio de transporte mais prático para se locomover por causa dos longos engarrafamentos e das grandes distâncias. Shopping Mall excelente há 3 quadras.

2026-10-29 • via Nuitee
A
antonio • solo_traveller • gr
9
2026-10-28 • via Nuitee
E
Edith • couple • de
9
Ein hervorragender Aufenthalt, ich bin froh, dass ich dieses Hotel gewählt habe!
Pros:

Das Frühstück ist phantastisch! Man hat einen wunderbaren Ausblick ins Grüne und auf den Singapore River, dabei ist die Auswahl am Frühstücksbuffet reichlich. Es gibt kalte und warme Speisen aus mehreren Ländern, die keine Wünsche offen lassen. Die Frühstückszeiten und auch die Abreisezeit ist angenehm.

Besondere Wertschätzung sollte das Personal finden, das stets herzlich, entgegenkommend und kompetent war.

Ein wirklich toller Aufenthalt!

2026-10-28 • via Nuitee
P
Paul • couple • au
5
Reasonable
Pros:

Location and breakfast

Cons:

Bathrobes were way too small for adults.
No milk in the fridge
No power outlet in the bathroom

2026-10-27 • via Nuitee
N
Nicole • couple • gb
5
Room was okay - it stated a mini bar however when we asked about this we were told it was a mistake and no no mini fridg
Pros:

Good location close to the MTR

Cons:

The staff were very abrupt and off hand. In the breakfast room nothing was kept topped up, when you asked for something you got a grunted reply of we not have or go over there!

2026-10-27 • via Nuitee
C
Christian • couple • ch
8
Angenehmes Hotel in ruhiger Lage.
Pros:

Tolles Hotel an Singapur River gelegen. Ruhig.

Cons:

Sehr viele Gäste. War ausgebucht dementsprechend viel Betrieb beim Frühstück.
Lage nahe bei Metro aber nicht so zentral z.B. zu Chinatown.

2026-10-27 • via Nuitee
M
Manfred • extended_group • at
9
2026-10-27 • via Nuitee
D
David • solo_traveller • us
8
2026-10-26 • via Nuitee
R
Raymond • couple • au
9
Great way to spend a couple of nights in Singapore. Location is brilliant and plenty to do in the neighbourhood, being r
Pros:

The room was large, the bed was very comfortable, the breakfast was outstanding and we couldn’t fault the staff, from getting an umbrella, to being provided with a late checkout to getting a courtesy and informative response to any question to getting a bucket of ice to our rooms within minutes. It’s a classy, roomy hotel
And perhaps the greatest attraction of all is the location, right on the river with magnificent walks, and close to Great World which buzzes with activity and attractions.

Cons:

Nothing really, aside maybe from the two whoppers pillows we had. My wife and I prefer a slightly softer, leaner variety but it was a minor point.

2026-10-26 • via Nuitee
K
Kaspars • family_with_children • lv
10
2026-10-26 • via Nuitee
E
Enio • couple • au
10
Pros:

Location was great, Breakfast was fantastic, bed was Super comfy, view was amazing, would definately stay again

Cons:

Absolutely nothing, loved everything.

2026-10-26 • via Nuitee
J
Jessica • extended_group • de
10
2026-10-26 • via Nuitee
P
peter • couple • au
7
good hotel, well located
Pros:

convenient location, comfortable room, adequate breakfast

Cons:

better choice of fresh fruit and cereal at breakfast

2026-10-26 • via Nuitee
J
Jenni • couple • nz
8
Quality Hotel With easy MRT access
Pros:

We have stayed before and returned this time based off our previous experience. Overall it was pleasant stay with a great breakfast buffet. The rooms are exceptionally clean so praise to the cleaning staff and beds are super comfortable. Also the staff assisting with bag storage and taxi transfers are excellent at their jobs so I hope they are paid well! Maxwell MRT stop is just a short walk down the road and will link you with anywhere you want to go in Singapore.

Cons:

Only issue we had was at check-in and whilst I appreciate the hotel check-in is from 3pm. We arrived into Singapore early in the morning and was aware we would have to wait a while for a room. I unfortunately had become very unwell after back to back long haul flights and an inability to get any sleep resulting in us not having sleep for 30 hours! We were told the earliest available room would be around 11am and that we would be messaged. We waited 4 and a half hours while the woman at reception walked back and forth past us sitting down before I went back to the counter at 12.30pm and desperately asked for an available room so we could go and get some sleep. The woman on the counter then said oh yes you should have received a message some time ago and then issued us a room. I felt quite dismissed and there seemed little sympathy from her. Perhaps some concern and effort could have been applied in that situation

2026-10-26 • via Nuitee
K
Kooshboo • family_with_children • za
9
Complimentary shuttle ride to Marina bay and Chinatown was a plus
Pros:

The room was spacious for a family of 4. And we really love city view from the 17th floor.

Cons:

Could improve on the breakfast

2026-10-25 • via Nuitee