Red Roof Inn PLUS + Phoenix West

Hotels
•
Red Roof PLUS
7.4 (1226 reviews)
5215 West Willetta Street , Phoenix , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and convenient location
Comfortable rooms
Cons:
Unprofessional staff
Cleanliness issues

Categories

Cleanliness
6.85
Mentioned dirty elevator and mold around the bath tub. Several reviews cited cleanliness issues.
Service
7.35
Mixed feedback on staff professionalism and helpfulness.
Location
7.85
Location was appreciated for convenience but concerns regarding safety and homeless presence were noted.
Room Quality
7.35
Facilities like old beds and issues with the TV were reported, but some reviews mentioned comfort.
Amenities
7.35
Lack of breakfast and some amenities were observed as shortcomings.
Value for Money
7.85
Most reviews indicated reasonable pricing for the experience.
Food and Beverage
6.85
No meals offered outside of coffee; noted as a drawback.
Overall Experience
7.75
Overall sentiments varied, with both positive and negative experiences shared.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:15

Property Description

Modern Comfort and Convenience

Discover a perfect blend of comfort and convenience at Red Roof Inn PLUS + Phoenix West. Our 3-star hotel, located near major attractions like Phoenix Convention Center and Arizona Capitol, offers air-conditioned rooms with free WiFi. Unwind by the outdoor swimming pool or relax in rooms equipped with flat-screen TVs and safety deposit boxes.

Exceptional Service

Experience exceptional service at Red Roof Inn PLUS + Phoenix West. Our staff is available 24/7 at the front desk to cater to your needs and provide information. Enjoy a hassle-free stay with our non-smoking policy and complimentary bed linen and towels in all rooms.

Ideal Location

Conveniently situated just a short distance from Burton Barr Library and Phoenix Art Museum, our hotel is the perfect choice for travelers. Book your stay now and experience the best of Phoenix at Red Roof Inn PLUS + Phoenix West.

Important information:

Please inform the property in advance of your stay if you plan to bring a pet.

Please note that pets must be kept on a lead while in public areas of the property.

Additionally pets must be attended at all times and guests are responsible for cleaning up after their pet. Contact the property directly for more information regarding pets.

Effective as of 17 September 2017 this property will no longer accept cash as a valid form of payment. Only credit cards will be accepted. Contact the property for more information.

The hotel is currently offering limited cleaning for stayover guests. Please see the front desk upon arrival for details.

Guests 18 years and older may check-in with a valid military ID.

One well-behaved domestic pet cat or dog stays free.

Please note that a maximum of 2 pets is allowed per room.

Please note that the second pet will incur an additional charge of USD 15 per night, not to exceed 7 nights, or USD 105 per pet per stay.

Pet not to exceed 80 pounds.

Please note that this property allows emotional support animals.

Please note that the use of a safety deposit box will incur an additional charge of USD 250 per night.

Smoking in any unit will incur an additional charge of USD 250.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 1226 reviews
Cleanliness: 6.85
Service: 7.35
Location: 7.85
Room Quality: 7.35
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 6.85
Overall Experience: 7.75
B
Brandy • couple • us
1
Very unclean, many broken things in the room. Terrible unsafe location
Pros:

One of the worst properties we have stayed

2026-02-14 • via Nuitee
N
Nichoas • couple • us
5
2026-02-13 • via Nuitee
B
Baker • family_with_children • ca
1
2026-02-12 • via Nuitee
K
Kristina • couple • us
3
Red Roof Plus, no clue what the "Plus" stands for because there was nothing Plus about it.
Pros:

The staff was nice. Plenty of parking. Clean.

Cons:

The bed was uncomfortable; you could feel the springs. There is no maid service except on Sat and Tue and we got there on Sat and left on Tue. The towels are thin and small, great if you're a toddler which we are not. The room was no better than a motel six but at a higher price. There was a strong marijuana smell every day throughout the place even into the room, complained about it three times. The bathroom had dozens of staples protruding from the baseboard and the tub wall had a crack in it that was caulked over and gouges in the actual tub that were filled in, it didn't leak but was not pleasant to look at. The walls to the hallway and the outside are thin and could hear everything going on in the hallway and the freeway traffic outside, the walls between rooms must be thicker because we never heard the guests or their tv's from their rooms

2026-02-12 • via Nuitee
S
Sharonda • couple • us
10
2026-02-11 • via Nuitee
L
Leslie • couple • us
10
2026-02-10 • via Nuitee
B
Benjamin • family_with_children • us
1
2026-02-10 • via Nuitee
D
Dedrea • couple • us
10
2026-02-09 • via Nuitee
J
Joel • family_with_children • us
6
Good price for something quick,
Pros:

Good price, close to freeway.

Cons:

A lot of tweakers, homeless people around the hotel, and some inside too. Even the police were there chasing a guy,

2026-01-29 • via Nuitee
R
Rosa • couple • us
10
2026-01-28 • via Nuitee
M
Mayra • couple • us
10
2026-01-27 • via Nuitee
R
Ricardo • couple • us
10
awesome place
Pros:

clean place

Cons:

everything was good

2026-01-26 • via Nuitee
E
Eliud • solo_traveller • us
8
Pros:

cvery clean close to everything fwy 10 . MacDonald donw town. the people if you have a question they answer fast . Este hotel ESTA bueno las personas lo mantienen linpio. Todo El tiempo serca de Todo comida Centro de la cuidado tiendas

Cons:

cleanlas personas lo mantienen linpio

2026-01-26 • via Nuitee
B
Brittany • family_with_children • us
7
It was decent while it lasted.
Pros:

Big rooms.

Cons:

Staff, man named Jose was very rude

2026-01-25 • via Nuitee
J
Jay • couple • us
3
2026-01-23 • via Nuitee
C
Cathy • family_with_children • us
2
Would not stay at red roof inn
Pros:

Didn’t eat there

Cons:

The carpet was dirty there were several places where there appeared to be burgers on the wall. Specially in the bathroom. Spare toilet paper had feces on the outside paper. Light switch is filthy. Desk light had burned out bulb. Elevator dirty floor carpet in hallway was dirty

2026-01-21 • via Nuitee
S
Sara • couple • us
10
2026-01-21 • via Nuitee
M
Maria • family_with_children • us
8
I will definitely stay again.
Pros:

The front desk staff were courteous and friendly. Our room was a decent size.

Cons:

That I had to ask for our snack boxes instead of the staff just giving them to us.

2026-01-20 • via Nuitee
M
Manuel • family_with_children • us
10
2026-01-20 • via Nuitee
A
Ashley • family_with_children • us
10
Pros:

This is the second time staying here very fast check-in n check out friendly staff not quite sure what the afternoon staff name was but my bf had forgot his charger the first visit and he so happen to ask if his charger was turned in and we were shocked it was still there

Cons:

Dont have nothing to complain about

2026-01-19 • via Nuitee