SureStay Hotel by Best Western Albuquerque Midtown

Hotels
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SureStay Hotel by Best Western
7.3 (1292 reviews)
1635 Candelaria Boulevard Northeast , Albuquerque , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Comfortable bed
Friendly staff
Clean room
Cons:
Loud noise
Poor breakfast
Uncomfortable beds

Categories

Cleanliness
6.51
Several negative comments regarding cleanliness and maintenance issues.
Service
8.48
Staff described as friendly and accommodating, with some positive mentions.
Location
7.52
Convenient access noted, but concerns raised about safety and loitering.
Room Quality
7.47
Mixed feedback; comfortable beds mentioned but also issues with noise and some discomfort.
Amenities
7
Basic amenities available, but parking issues noted and hot tub described as dirty.
Value for Money
7.96
Many reviews mention it being cheap but not a good reflection of quality.
Food and Beverage
6.01
Several reviews mention poor breakfast quality and lack of options.
Overall Experience
7.48
Mixed overall sentiment; some enjoyed their stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:27

Property Description

Convenient Location
Situated just minutes away from Cliff's Amusement Park, SureStay Hotel by Best Western Albuquerque Midtown offers easy access to popular attractions. The hotel's proximity to Interstate 25 ensures a seamless travel experience for guests.

Comfortable Accommodations
The warmly decorated rooms at SureStay Hotel provide a cozy retreat for guests. With amenities such as cable TV, a safety deposit box, and a desk, the rooms are designed to cater to the needs of every traveler. For added convenience, select rooms feature a sofa bed, microwave, and fridge.

Relaxing Amenities
Guests can unwind and rejuvenate at the indoor pool and hot tub or grab a snack from the vending machines at SureStay Hotel. The availability of free Wi-Fi in every room ensures guests stay connected throughout their stay.

Experience comfort and convenience at SureStay Hotel by Best Western Albuquerque Midtown. Book now to secure your stay at our welcoming hotel.

Important information:

Please note that cash paying guests are required to present a valid cred card upon check-in, but will still have the option of pay in cash upon check-out.

Guests paying in cash or using a debit card will be charged a cash deposit. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABQ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 1292 reviews
Cleanliness: 6.51
Service: 8.48
Location: 7.52
Room Quality: 7.47
Amenities: 7
Value for Money: 7.96
Food and Beverage: 6.01
Overall Experience: 7.48
J
Jamie • couple • us
3
Stinky and dirty, don’t waste your money.
Pros:

Nothing

Cons:

It was so dirty. The trash cans were overflowing outside the door to enter and it smelled like microwaved fish throughout the halls. We were on the 2nd floor and in our room the floor was uneven with and concave hole right in the main walkway. The shower also has a floor issue that make a load creaking sound when you step in or walk in it. Feels like you are going to crash through the floor every step you take. It’s scary. The window was broken, so it didn’t close all the way. And there was a spider in the bed.

2026-06-27 • via Nuitee
R
Ruby • family_with_children • us
6
Will not stay there again.
Cons:

It could’ve been a little cleaner

2026-06-27 • via Nuitee
J
Joshua • family_with_children • us
1
Ended up not staying
Pros:

Initially friendly staff but changed real fast.

Cons:

Ended up having to drive an hour to this hotel because it was the closest one with availability. Upon arrival the parking lot was swarming with people smoking weed and walking around without shoes. I questioned the staff where I could park our 26’ long moving truck and was told they did not have adequate parking on the premises for it. I asked where am I suppose to park in which they directed me to park in a random parking lot near the hotel. I did not feel comfortable leaving my whole house worth of belongings in a moving truck in some random parking lot. I then requested a refund and was told they could not refund because booking would still charge them. I then contacted a booking.com agent who was very understanding and agreed to waive the fees to the property. The “General” manager was apparently not there and only he could approve this type of thing. I left the hotel feeling satisfied that I would not be charged only to find out 2 days later they did in fact charged my account. Apparently this hotel and its managers only care about booking rooms and not customer satisfaction… because of this I will never stay in another surestay property.

2026-06-24 • via Nuitee
D
DEBORAH • couple • us
5
It was just ok but i wouldn’t stay there again
Pros:

Covenence

Cons:

The room was musky

2026-06-21 • via Nuitee
S
Stephanie • family_with_children • us
4
Good if you are out the whole day and just sleeping when you wake up leave for your day
Pros:

just the customer service was good

Cons:

Looks very run down in the rooms and the restroom and showers were disgustimg and sounded like the floor was cracking… You’re making money off of people. You should at least put it back into the building.

2026-06-20 • via Nuitee
J
John • family_with_children • us
8
2026-06-18 • via Nuitee
T
Torrez • extended_group • us
6
The beds were comfortable
Pros:

Beds were comfortable

Cons:

Very sketchy location, bathroom was extremely small

2026-06-15 • via Nuitee
A
Angelina • family_with_children • us
9
Pros:

Clean comfortable nice friendly staff good breakfast

Cons:

No

2026-06-15 • via Nuitee
D
Damiani • solo_traveller • us
6
2026-06-15 • via Nuitee
D
David • solo_traveller • us
10
It was quiet comfortable and just what I needed
Pros:

Clean and secure

Cons:

None

2026-06-14 • via Nuitee
A
Anastasia • couple • us
10
2026-06-14 • via Nuitee
M
Marlissa • family_with_children • us
3
Alright, place.... most likely won't stay here again.
Cons:

I requested while booking for extra towels and bottled water. Was rudely told by front desk that "they don't do that". GPS on App was wrong and kept directing me to someone's personal home. Waited an additional 30+ mins just to check in. Only 1 person working front desk.

2026-06-13 • via Nuitee
T
Terry • extended_group • us
10
2026-06-12 • via Nuitee
J
jayrina • couple • us
8
2026-06-12 • via Nuitee
J
Jan • solo_traveller • us
8
2026-06-11 • via Nuitee
L
Lucita • solo_traveller • us
2
It was ok
Pros:

Coffee and green chile w my breakfast

Cons:

Shampoo/ conditioner was very low. The shower drain was clogged, slow drain, awful smell in the hallway and my room, carpets are very dirty and stained.

2026-06-10 • via Nuitee
R
Richard • solo_traveller • us
5
So-So
Pros:

Comfortable bed and great value if you're just looking for a place to land for a few hours.

Cons:

Dirty hallway carpets and vending machine was broken.

2026-06-10 • via Nuitee
J
Jorge • solo_traveller • mx
8
Pros:

Habitacion

Cons:

NA

2026-06-10 • via Nuitee
D
Diane • extended_group • us
8
2026-06-09 • via Nuitee
I
Isabel • family_with_children • us
5
Fair
Cons:

They didn't clean the room right before we checked in. My husband cut his foot with a glass that was not cleaned up before he arrived.

2026-06-08 • via Nuitee