The Fullerton Hotel Sydney

Hotels
9 (11137 reviews)
1 Martin Place , Sydney , au

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Spacious rooms
Good amenities
High food quality
Cons:
Cleanliness issues
Plumbing problems
Deposit refund delays

Categories

Cleanliness
7.89
Some comments about room cleanliness and dirty public bathrooms.
Service
9.36
Consistently positive remarks about friendly and helpful staff.
Location
9.4
Frequent mentions of excellent location and proximity to key sites.
Room Quality
8.85
Spacious and comfortable rooms noted, but some plumbing issues mentioned.
Amenities
8.88
Good amenities, though some reviews mention specific downfalls.
Value for Money
8.84
Overall value praised, but some guests mentioned overpricing.
Food and Beverage
9.39
Breakfast quality positively highlighted, variety appreciated.
Overall Experience
9.36
Guests had a strong overall positive experience with a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:52

Property Description

Luxurious Accommodation with Stunning Views
Experience the elegance of The Fullerton Hotel Sydney's luxurious rooms with unique décor, flat-screen TVs, and some offering breathtaking city views. Enjoy free WiFi in public areas and indulge in a stay surrounded by sophistication and comfort.

State-of-the-Art Fitness Centre
Stay active during your visit with access to the hotel's Fitness Centre on level 6, equipped with top-of-the-line cardiovascular equipment, free weights, treadmills, and strength equipment. Maintain your fitness routine while enjoying your stay in the heart of Sydney.

Diverse Dining Options
Indulge in a culinary journey at The Fullerton Hotel Sydney with a range of dining options from modern Australian cuisine to Southeast Asian signature dishes and handcrafted cocktails. Whether you prefer a casual meal at The Place or a sophisticated experience at The Bar, savor every bite and sip during your stay.

Book your luxurious stay at The Fullerton Hotel Sydney and immerse yourself in unparalleled comfort and hospitality.

Important information:

Payments made by credit card will incur a Merchant Service Fee of 1.85%, and debit cards will incur a fee of 0.90%.

Please note that The Fullerton Hotel Sydney requires a AUD 100 per night, credit card pre-authorization upon check in to cover any incidental charges.

Please note entry to the fitness center is for registered guests only over the age of 18.

Guests aged 16 to 18 can use the fitness center only under adult supervision and with a signed consent form presented by a parent or guardian. For more information, please contact the property using the contact details found on the booking form.

The photo ID provided must match the personal details on the credit card used at the time of reservation must be presented upon check in at the hotel; check-in will be denied.

We partner with two nearby public parking facilities. Secure Parking at 159 Pitt Street (located under the hotel) has self-parking AUD 68 per 24 hours and Valet parking AUD 115 per 24 hours. The second option is Wilson Parking at AUD 23 Angel Place (Pitt Street), charging AUD 35 per entry per 24 hours on weekdays and weekends. Please note that both options must have the ticket validated by the hotel Concierge. Prices are subject to change.

Please note that for group bookings, a nonrefundable prepayment of the full amount is required at least 60 days prior to arrival.

For group booking, guests must sign the property rental contract prior to check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Location

Guest Reviews

9
Based on 11137 reviews
Cleanliness: 7.89
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 9.39
Overall Experience: 9.36
T
Tim couple au
10
Pros:

Staff went over an above, found me a news paper for my breakfast.

2026-09-06 via Nuitee
L
Laurence couple au
3
Hotel is historic, but rooms are sub-standard.
Pros:

Staff and location.

Cons:

Room was very dirty, rundown and completely sub-standard.

2026-09-05 via Nuitee
S
Sophie solo_traveller au
3
Not value for the money
Pros:

The staff were helpful and the location was great

Cons:

The bed was extremely uncomfortable and the air conditioning didn’t work properly

2026-09-04 via Nuitee
A
Adriana couple br
10
Excelente!
Pros:

Hotel excelente, com quartos amplos e café da manhã com nível excepcional. Toda equipe muito gentil. Muito bem localizado, faz muita coisa a pé mesmo.

2026-09-04 via Nuitee
M
Morgan couple au
6
2026-09-04 via Nuitee
M
Melanie solo_traveller nz
10
Pros:

Amazing 5 stars location in the heart of the city. Easy access to public transport. Staff were amazing. I will be back for sure!

2026-09-03 via Nuitee
S
Smile_Travel extended_group au
9
2026-09-03 via Nuitee
Q
Qasim solo_traveller au
9
2026-09-03 via Nuitee
F
FANI couple gr
6
2026-09-03 via Nuitee
E
Euan couple gb
6
Not as good as I recall
Pros:

The location is great and the hotel well appointed, so I use the Fullerton most when I visit Sydney. However, after the last 5 day trip, I may change my mind - money extraction seems to be winning out over service, even on the Executive floors / rooms

Cons:

On arrival I noted that the £ price being charged was over £150 more than the rate agreed on my booking,com invoice. I was told on 3 occasions that this was a function of the supplier the hotel uses for terminals / fx which charges 3.8% - on top of the 1.85% the hotel adds for credit card payment. Eventually a manager appeared and belatedly offered a $100 bar credit and a room upgrade as compensation. I left puzzled as the Exec lounge has a ‘free’ bar anyway and the room we were given was exactly the same as those I have stayed in prior.

This set the tone for a stay that I felt was yet expensive for the service offered. As a further examples -

-there is one small water bottle free in the room, which was only refreshed once in 5 days. After that, the 500ml bottles in the mini bar were charged at $18 (£9 each). This, on an Executive floor where there is, in theory, a free lounge & bar.

- we were told on arrival we could leave our luggage and use the gym to freshen up in the last day prior to departing to the airport. When we tried to use this facility the concierge had no knowledge and insisted our only option was to change in the cramped toilet near the lobby

2026-09-02 via Nuitee
H
Hyejung solo_traveller au
1
Pros:

Only location

Cons:

Poor facility, room is not clean and furniture in the room is too old so it is difficult to have a seat.

2026-09-02 via Nuitee
J
Jennifer solo_traveller au
9
Great location in central Sydney with spacious quiet rooms
Pros:

Beautiful large federation style hotel and great central location. I had a large room/living area with a very comfortable bed and spacious bathroom. I found the small walk in style wardrobe and storage area excellent.
The buffet breakfast and seating area is very pleasant.

Cons:

The restaurant was not open during the three evenings I was there though one could buy food and drinks in the lobby bar. The food on offer here was just okay and expensive. No pool or spa facilities though there is a gym.

2026-09-01 via Nuitee
L
Lucas solo_traveller br
10
2026-09-01 via Nuitee
A
Andy solo_traveller au
10
Probbaly the best Hotel I've ever stayed in for their incredible, dedicated & friendly staff.
Pros:

The staff were just incredible. I had a problem with my car & the concierge staff organised tradespeople to come & fix it. They check on me constantly to ensure my car was fixed,
Way above expectations & above & beyond what I am used to from Hotel Staff
12 out of 10

Cons:

Nothing

2026-08-31 via Nuitee
G
Gorham extended_group au
10
Fabulous, thank you
Pros:

Terrific in every way - staff were great, facilities - dining, lunge/bar, services available and location .
Thank you to the team

2026-08-31 via Nuitee
M
Mark couple au
10
2026-08-31 via Nuitee
A
Anita couple au
7
A one off for us so disappointing
Pros:

History location

Cons:

Lack of staff, wait time for checkin, luggage misplaced.

2026-08-31 via Nuitee
J
Javier couple es
10
Pros:

Ubicación e instalaciones. Desayuno muy bueno

2026-08-31 via Nuitee
R
Robyn couple au
10
We just loved our stay and feel it will be our ‘go to’ hotel from now on!!
Pros:

The closeness to Wynyard station and Pitt street Mall!

Cons:

No thing!

2026-08-30 via Nuitee
W
Wendy couple au
9
Great time to see the best of Sydney
Pros:

The location and the heritage building

Cons:

How busy it was

2026-08-30 via Nuitee