Altis Grand Hotel

Hotels
8.9 (2650 reviews)
Rua Castilho 11 , Lisbon , pt

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent amenities
Varied breakfast options
Cons:
Issues with room cleanliness
Some rooms required maintenance

Categories

Cleanliness
8.48
Some rooms had issues like clogged sinks and bleach-smelling linens.
Service
9.35
Staff were friendly, helpful, and the overall service received was excellent.
Location
9.19
The hotel is centrally located with easy access to metro and attractions.
Room Quality
8.24
One room had maintenance issues, but the second room was significantly better.
Amenities
9.07
Good spa facilities and a welcoming atmosphere.
Value for Money
8.93
Reasonable prices for the quality of service and amenities provided.
Food and Beverage
8.88
Breakfast was good and varied; bar was a highlight for evening relaxation.
Overall Experience
9.05
Wonderful stay with many memorable moments, definitely would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:29

Property Description

Luxurious Accommodations
Experience the epitome of luxury at Altis Grand Hotel with elegantly decorated rooms featuring luxurious ebony wood and soundproofing for a peaceful stay. Enjoy complimentary WiFi and a spacious working area in each room.

Gourmet Dining with a View
Indulge in a culinary journey at Grill D. Fernando Restaurant, offering stunning views of Lisbon, Tagus River, and S. Jorge Castle. Delight in traditional Portuguese dishes, especially fresh local fish, and savor a delicious breakfast with a variety of pastries, including the famous Pastel de Nata.

Prime Location and Amenities
Conveniently located in Lisbon’s business district, our 5-star hotel is a stone's throw away from Avenida da Liberdade's upscale shops. Unwind in the free heated indoor pool, pamper yourself at the spa, or stay active at the gym. Book now for an unforgettable stay at Altis Grand Hotel – Luxury Collection Hotels.

Important information:

Please note that parking spaces are limited and subject to availability at the time of arrival.

Please note that Altis Grand Hotel reserves the right to pre-authorize guests' card prior to arrival.

Please note that the credit card used to make the reservation must be the same presented at check-in.

Please note that the meeting room is in the Business Center and has a maximum capacity of 4 people. Guests must confirm availability of the room with the front desk.

At the pool of Gspa by Altis Grand Hotel children are welcome from 10:00 until 16:00 when accompanied by an adult, after this time, access is limited to guests over 16 years of age.

Access to the hot tub, Turkish bath and sauna is exclusively for guests over 18 years old.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for free when using an available extra bed.
    Children from 13 years old to 17 years old stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2650 reviews
Cleanliness: 8.48
Service: 9.35
Location: 9.19
Room Quality: 8.24
Amenities: 9.07
Value for Money: 8.93
Food and Beverage: 8.88
Overall Experience: 9.05
M
Margo • couple • us
10
2026-03-07 • via Nuitee
A
Adriana • solo_traveller • it
10
2026-03-06 • via Nuitee
M
Melodie • couple • fr
7
Agréable
Pros:

La literie

Cons:

Le restaurant

2026-03-06 • via Nuitee
R
Rosalba • solo_traveller • it
9
Hotel da tenere in considerazione
Pros:

Non è un hotel lussuoso ma comunque è una bella struttura. Ho anche cenato al ristorante e ha uj ottimo rapporto qualità-prezzo. Il personale molto gentile e premuroso. I primi 2 giorni ero lì per lavoro e poi sono rimasta altri 2 giorni; notevole il buffet servito durante le giornate di lavoro e anche la cena.

Cons:

Forse la camera non troppo spaziosa, ma comunque comoda

2026-03-04 • via Nuitee
J
Joao • solo_traveller • pt
10
2026-03-04 • via Nuitee
J
Jayne • couple • gb
10
2026-03-03 • via Nuitee
V
Vanessa • couple • pt
10
Pros:

Tudo foi perfeito!
Localização, staff, comodidades!
Não foi a primeira vez que fiquei aqui e voltarei com toda a certeza!

2026-03-01 • via Nuitee
C
Carlos • couple • pt
10
O meu hotel em Lisboa
Pros:

Staff fantastico
Parque para o automovel muito bom
Localização óptima
Quarto confortavel

Cons:

Nada relevante

2026-02-27 • via Nuitee
K
Karin • solo_traveller • se
6
Bra men de saknar rutiner på klagomål.
Pros:

Bra stolek på rum och bad, trevlig stil. God frukost!

Cons:

Min aircondition fungerade inte - sprutade varmluft istället för kallluft. Klagade i tvättstugan dagar och en tekniker skulle beställas - detta glömdes bort och det slutade med att jag fick byta rum 23:30.
Mitt rum missades att städas efter bytet.

2026-02-26 • via Nuitee
S
Stéphane • couple • fr
9
2026-02-26 • via Nuitee
A
Alexandra • solo_traveller • fr
9
2026-02-25 • via Nuitee
L
Laëtitia • couple • fr
10
2026-02-23 • via Nuitee
A
Alfredo • couple • ch
10
2026-02-22 • via Nuitee
F
F1590ZOjamesc • Family
10
Outstanding family hotel.
Pros:

Really great family room set up, lovely restaurant and excellent, helpful staff. Would 100% stay again next time in Lisbon.

2026-02-20 • via Tripadvisor
C
Caitirish • Business • Swords, County Dublin
10
Great staff. Very accomodating. Modern facilities
Pros:

Fabulous hotel. Will definitely return.

2026-02-20 • via Tripadvisor
L
Lolly2 • Business
10
Lovely business trip
Pros:

Lovely stay, very comfortable room. Helpful staff. No issues at all.

2026-02-20 • via Tripadvisor
H
H5962LHdinaa • Family
10
5 star experience.
Pros:

We had a good experience staying in the Altis Grand.
I asked my daughter for her feedback, and she said she loves the swimming pool, which is perfect for her, but her only complaint is the restricted timings for the kids. And she also loved the food at breakfast.
She loved the small gift she got during checkout.

2026-02-19 • via Tripadvisor
S
shoegalJersey • Couples • Luosto, Lapland
10
Perfect
Pros:

Clean spacious and good quality

Great location

Great roof bar

Great cafe around the corner (Picasso)

Would stay here again

2026-02-19 • via Tripadvisor
D
DayTrip769154 • Family
10
Portugal 2026
Pros:

Very good. Clean rooms and staff were very accommodating

2026-02-18 • via Tripadvisor
1
159kelliem • Business
10
Perfect conference experience and stay
Pros:

We just held our conference at the Altis Grand Hotel and it was amazing.
The hotel and rooms are beautiful, the conference spaces were perfect, and the food was incredible.

The staff were all wonderful, so friendly, polite, and attentive. Claudia, our event manager, was fantastic ensuring everything ran perfectly and always available. Pedro handled the set-up flawlessly making last minute changes without question, and the restaurant’s “Chief” was equally as accommodating. They all made our job easy.

I can’t fault a thing and would return in a heartbeat - for a holiday or another event!

Thank you Claudia and team for everything.

2026-02-14 • via Tripadvisor