Altis Grand Hotel

Hotels
8.9 (2691 reviews)
Rua Castilho 11 , Lisbon , pt

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent amenities
Varied breakfast options
Cons:
Issues with room cleanliness
Some rooms required maintenance

Categories

Cleanliness
8.48
Some rooms had issues like clogged sinks and bleach-smelling linens.
Service
9.35
Staff were friendly, helpful, and the overall service received was excellent.
Location
9.19
The hotel is centrally located with easy access to metro and attractions.
Room Quality
8.24
One room had maintenance issues, but the second room was significantly better.
Amenities
9.07
Good spa facilities and a welcoming atmosphere.
Value for Money
8.93
Reasonable prices for the quality of service and amenities provided.
Food and Beverage
8.88
Breakfast was good and varied; bar was a highlight for evening relaxation.
Overall Experience
9.05
Wonderful stay with many memorable moments, definitely would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:29

Property Description

Luxurious Accommodations
Experience the epitome of luxury at Altis Grand Hotel with elegantly decorated rooms featuring luxurious ebony wood and soundproofing for a peaceful stay. Enjoy complimentary WiFi and a spacious working area in each room.

Gourmet Dining with a View
Indulge in a culinary journey at Grill D. Fernando Restaurant, offering stunning views of Lisbon, Tagus River, and S. Jorge Castle. Delight in traditional Portuguese dishes, especially fresh local fish, and savor a delicious breakfast with a variety of pastries, including the famous Pastel de Nata.

Prime Location and Amenities
Conveniently located in Lisbon’s business district, our 5-star hotel is a stone's throw away from Avenida da Liberdade's upscale shops. Unwind in the free heated indoor pool, pamper yourself at the spa, or stay active at the gym. Book now for an unforgettable stay at Altis Grand Hotel – Luxury Collection Hotels.

Important information:

Please note that parking spaces are limited and subject to availability at the time of arrival.

Please note that Altis Grand Hotel reserves the right to pre-authorize guests' card prior to arrival.

Please note that the credit card used to make the reservation must be the same presented at check-in.

Please note that the meeting room is in the Business Center and has a maximum capacity of 4 people. Guests must confirm availability of the room with the front desk.

At the pool of Gspa by Altis Grand Hotel children are welcome from 10:00 until 16:00 when accompanied by an adult, after this time, access is limited to guests over 16 years of age.

Access to the hot tub, Turkish bath and sauna is exclusively for guests over 18 years old.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for free when using an available extra bed.
    Children from 13 years old to 17 years old stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2691 reviews
Cleanliness: 8.48
Service: 9.35
Location: 9.19
Room Quality: 8.24
Amenities: 9.07
Value for Money: 8.93
Food and Beverage: 8.88
Overall Experience: 9.05
D
dario • couple • pt
10
2026-03-27 • via Nuitee
S
Szimonetta • couple • hu
10
2026-03-25 • via Nuitee
O
Olivia • couple • ca
10
Great stay!
Pros:

Well located in a slightly quieter part of town, very comfortable beds and the staff was very helpful and accommodating.

2026-03-25 • via Nuitee
M
Mohamed • extended_group • ma
9
Pros:

tous est parfait

2026-03-24 • via Nuitee
C
Cosmina • solo_traveller • gb
10
2026-03-24 • via Nuitee
M
Mirco Rossi • couple • de
10
2026-03-23 • via Nuitee
K
Kelly • couple • gb
10
Overall a short but great stay. Felt very welcomed from the reception, to the first services team! When back in Lisbon I
Pros:

Location was great, staff were amazing throughout!

Cons:

Nothing!

2026-03-22 • via Nuitee
G
GENEVIEVE • solo_traveller • pt
9
2026-03-22 • via Nuitee
E
Ercan • extended_group • tr
8
2026-03-21 • via Nuitee
N
Nicolette • couple • nl
10
Top
Pros:

Mensen geven je een welkom gevoel

2026-03-21 • via Nuitee
J
Joao • couple • us
9
Great location and stay!
Pros:

Comfortable, clean, had good exercise facilities, great service and staff. Loved the welcome gift of Port wine and pastries.

Cons:

Food in bistro was excessively salty.

2026-03-20 • via Nuitee
P
Paula • couple • pt
9
2026-03-18 • via Nuitee
A
Ana • couple • us
10
We had a great stay at this hotel.
Pros:

Everything was great

Cons:

None

2026-03-17 • via Nuitee
V
Vincent et Julie • couple • fr
10
Magnifique hôtel très bien situé, personnel aux petits soins
Pros:

L’accueil, le cadre, la grande chambre

Cons:

Rien

2026-03-15 • via Nuitee
C
Claudia • couple • de
10
Alle Erwartungen erfüllt
Pros:

Sehr freundliche Mitarbeiter, Zimmer sehr sauber und komfortabel. Lage prima

2026-03-15 • via Nuitee
H
H6935SHdebbief • Family
10
Excellent friendly hotel
Pros:

Absolutely fabulous stay.
Excellent service and the assistant manager was amazing.
So attentive and helpful. Very friendly
Would highly recommend

2026-03-13 • via Tripadvisor
C
ccfceuropesNO1 • Couples • Wales
10
Superb Hotel
Pros:

Recently stayed here for 3 nights.

The staff and service are second to none. Every staff member was extremely friendly,very professional and helpful.

The facilities are superb. Beautiful rooftop bar and restaurant overlooking the City.

Our room was wonderful and extremely clean.

We will most definitely return.

Thank you Altis

2026-03-11 • via Tripadvisor
J
James • couple • gb
9
Very good stay and would go back again.
Pros:

The staff were very friendly and helpful. The location was a short walk from the main shopping and restaurant areas of Lisbon. Nice gesture of free drink and snack in the bar.

Cons:

Nothing in particular.

2026-03-11 • via Nuitee
B
Beccasblogs • Couples • Chelmsford, Essex, England
10
5 ⭐️⭐️⭐️⭐️⭐️
Pros:

Recently stayed here for 3 nights and it was very comfortable, clean and quiet. Housekeeping was 10/10! The staff were very warm and friendly.

Perfect location to get around to explore Lisbon! Walking distance for most things.

We took full advantage of the spa facilities & they did not disappoint!

Would highly recommended!

2026-03-09 • via Tripadvisor
R
Ricardo • couple • pt
10
2026-03-08 • via Nuitee