Altis Grand Hotel

Hotels
8.9 (2783 reviews)
Rua Castilho 11 , Lisbon , pt

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location
Excellent amenities
Varied breakfast options
Cons:
Issues with room cleanliness
Some rooms required maintenance

Categories

Cleanliness
8.48
Some rooms had issues like clogged sinks and bleach-smelling linens.
Service
9.35
Staff were friendly, helpful, and the overall service received was excellent.
Location
9.19
The hotel is centrally located with easy access to metro and attractions.
Room Quality
8.24
One room had maintenance issues, but the second room was significantly better.
Amenities
9.07
Good spa facilities and a welcoming atmosphere.
Value for Money
8.93
Reasonable prices for the quality of service and amenities provided.
Food and Beverage
8.88
Breakfast was good and varied; bar was a highlight for evening relaxation.
Overall Experience
9.05
Wonderful stay with many memorable moments, definitely would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:29

Property Description

Luxurious Accommodations
Experience the epitome of luxury at Altis Grand Hotel with elegantly decorated rooms featuring luxurious ebony wood and soundproofing for a peaceful stay. Enjoy complimentary WiFi and a spacious working area in each room.

Gourmet Dining with a View
Indulge in a culinary journey at Grill D. Fernando Restaurant, offering stunning views of Lisbon, Tagus River, and S. Jorge Castle. Delight in traditional Portuguese dishes, especially fresh local fish, and savor a delicious breakfast with a variety of pastries, including the famous Pastel de Nata.

Prime Location and Amenities
Conveniently located in Lisbon’s business district, our 5-star hotel is a stone's throw away from Avenida da Liberdade's upscale shops. Unwind in the free heated indoor pool, pamper yourself at the spa, or stay active at the gym. Book now for an unforgettable stay at Altis Grand Hotel – Luxury Collection Hotels.

Important information:

Please note that parking spaces are limited and subject to availability at the time of arrival.

Please note that Altis Grand Hotel reserves the right to pre-authorize guests' card prior to arrival.

Please note that the credit card used to make the reservation must be the same presented at check-in.

Please note that the meeting room is in the Business Center and has a maximum capacity of 4 people. Guests must confirm availability of the room with the front desk.

At the pool of Gspa by Altis Grand Hotel children are welcome from 10:00 until 16:00 when accompanied by an adult, after this time, access is limited to guests over 16 years of age.

Access to the hot tub, Turkish bath and sauna is exclusively for guests over 18 years old.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for free when using an available extra bed.
    Children from 13 years old to 17 years old stay for € 70 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2783 reviews
Cleanliness: 8.48
Service: 9.35
Location: 9.19
Room Quality: 8.24
Amenities: 9.07
Value for Money: 8.93
Food and Beverage: 8.88
Overall Experience: 9.05
J
Jose Antas • family_with_children • pt
10
Os colaboradores são muito atenciosos. Hotel fanástico
Pros:

Serviço e o atendimento do balcão.

2026-06-20 • via Nuitee
T
Tatiana • solo_traveller • sk
9
2026-06-18 • via Nuitee
R
Reut • solo_traveller • il
9
2026-06-18 • via Nuitee
K
kalyana Prasanna • family_with_children • gb
10
Pros:

Very Nice . staff was very help full.

Cons:

none

2026-06-15 • via Nuitee
M
Michael • solo_traveller • ie
9
2026-06-15 • via Nuitee
G
Gilbert • couple • fr
8
excellent hôtel pour un séjour d'une semaine
Pros:

le confort et la localisation de la chambre au 10e étage étaient appréciables, de même que la petite attention nous offrant
chaque soir ou bien l'apéritif avec canapés ou le digestif! j'au vraiment apprécié la salle du petit déjeuner au demeurant fort convenable

Cons:

la seule fausse note concernait le "house keeping" pas toujours à la hauteur

2026-06-15 • via Nuitee
J
Joao • solo_traveller • br
5
Devolvam a minha caução.
Pros:

Ainda não recebi a devolução da caução de 40 ou 50 dólares que eu paguei no Check in.

Cons:

Ainda não recebi a devolução da caução de 40 ou 50 dólares que eu paguei no Check in.

2026-06-11 • via Nuitee
J
Jehoshua • couple • us
9
2026-06-10 • via Nuitee
S
Shoshana • family_with_children • il
8
ממש נחמד
Pros:

הצוות מעולה
היה שם את ויקטור שהוא מקסים ברמות
יחסית קרוב למרכז אפשר להגיע ברגל אבל זה ממש הליכה

Cons:

המזגןןןןן לא מקרר היה לנו חם
מבאס שזה קצת רחוק מהמרכז
אבל חוץ מזה מעולה

2026-06-07 • via Nuitee
A
Alban • couple • fr
10
Pros:

Très bien situé, accueil parfait, chambre spacieuse (Exclusive Family Suite), service très précis, piscine et salle de sport très agréable.

2026-06-07 • via Nuitee
C
Cristiane • couple • br
9
Maravilhoso, atendimento incrível e quarto impecável
2026-06-01 • via Nuitee
J
Jinsu • solo_traveller • ie
10
Value for the money
Pros:

In a short sentence I can say, from the check-in till the check-out we were treated well by the hotel staffs which is expected from any 5-star rated place. The staff's where so helpful, the cleaners did great job in keeping the room fresh and neat. The breakfast was of top notch quality. Overall we are content with the experience we had with Altis Grand hotel and would highly recommend this place.

Cons:

Nothing to call out explicitly as we didn't experience anything which we wanted the staffs to pay attention to.

2026-06-01 • via Nuitee
D
Deng • extended_group • fi
9
2026-06-01 • via Nuitee
V
Vincent • couple • fr
9
2026-06-01 • via Nuitee
H
Hristina • couple • us
10
2026-05-31 • via Nuitee
H
Hristina • couple • us
10
2026-05-31 • via Nuitee
C
Crisalia • couple • pt
7
2026-05-31 • via Nuitee
D
Drennanmulberry • Business
10
Wonderful place to host a meeting - Staff is incredible!
Pros:

My company recently held a 3 day meeting here in May. The venue was fantastic. The front desk was very easy to deal with an accommodating for all attendees. I can't say enough about the event staff. Working with Claudia and Raquel is a must. They met with us weekly before the event to plan all details. Additionally, they were able to assist in recommending evening restaurants as well as securing and arranging all of our transportation details for the week for our group of 150. Onsite their execution was flawless. Whatever we needed was delivered in a timely manner and they were constantly checking in on us to make sure everything was running properly. The rooms were also very nice and clean and the view of the city from our upstairs meeting space was perfect. I highly recommend this hotel and this great team!

2026-05-29 • via Tripadvisor
T
takemeaway532013 • Solo travel • London, England
8
Perfect location and a great welcome
Pros:

Altis Grand is a great location, situated only a short distance from the older parts of Lisbon which can get really congested. Avenida is a lovely stroll and away from the Centre it leads to the Parque and excellent shopping. I had a very friendly welcome and throughout my stay I found all the staff helpful and charming. The 12th Floor Rooftop bar has amazing views and is very relaxing at night for late night drink. I had an issue with the shower in my room which was adequately fixed. The room itself was large and comfortable. Super service. Accommodation is reasonably priced. Having been to Lisbon several times and tried at least a half-dozen hotels, the Altis Grand will be the one I return to.

2026-05-29 • via Tripadvisor
C
Carolyn • couple • au
10
Pros:

Very obliging & helpful with anything

2026-05-29 • via Nuitee