Extended Stay America Suites - Chicago - O'Hare - Allstate Arena

Hotels
•
Extended Stay America Suites
8 (677 reviews)
1207 East Touhy Avenue , Des Plaines , us
+1 847-768-0395

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good price for location
Cons:
Poor cleanliness
Outdated furniture

Categories

Cleanliness
6.14
Several reviews indicated poor cleanliness with dust, hair, and debris, leading to a lower score.
Service
9.11
Positive mentions of friendly and helpful staff contributed to an overall good sentiment.
Location
8.15
The location received mixed reviews, with some highlighting its convenience while others mentioning safety concerns.
Room Quality
7.1
Mixed feedback on room condition; some noted outdated furniture and appliances.
Amenities
8.13
Positive comments about kitchen facilities and available amenities helped retain a balanced score.
Value for Money
8.09
Value was generally perceived as adequate for the price, considering the room size and location.
Food and Beverage
9.14
Breakfast and cleanliness of dining areas were positively noted in multiple reviews.
Overall Experience
8.11
Overall sentiment indicates a mix of satisfaction and disappointment, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:27

Property Description

Convenient Location near O'Hare Airport
Located just 4 miles from O’Hare International Airport, Extended Stay America - Chicago - O'Hare - Allstate Arena offers apartment-style suites with full kitchens, perfect for a comfortable stay.

Amenities for a Relaxing Stay
Guests can enjoy cable TV, a separate seating area, work desk, and ironing facilities in each suite. A grab-and-go breakfast is served daily, and the fitness center and on-site launderette facilities add convenience to your stay.

Near Major Attractions
Situated near Interstates 90 and 294, the hotel provides easy access to downtown Chicago and the Donald E. Stephens Convention Center, making it an ideal choice for both business and leisure travelers.

Book your stay now at Extended Stay America - Chicago - O'Hare - Allstate Arena for a seamless and enjoyable experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8
Based on 677 reviews
Cleanliness: 6.14
Service: 9.11
Location: 8.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 9.14
Overall Experience: 8.11
J
James • couple • us
5
Pros:

The location was good for my purposes.

Cons:

No real breakfast. They were out of coffee for approximately a half hour. I kept going downstairs to check. There was a slight smell in the room and it felt a bit damp.

2026-08-19 • via Nuitee
M
Matrice • couple • us
10
2026-08-17 • via Nuitee
I
Idalia • family_with_children • us
10
Excelente
Pros:

Todo está muy bien

Cons:

Nada que decir

2026-08-17 • via Nuitee
D
David • couple • us
4
I would not stay again.
Cons:

The area was dark. We wanted a hotel near the airport and that had shuttle service. The hotel advertises that there is shuttle to and from the airport and there is no shuttle. The person at the desk informed us that there used to be shuttle service but it was discontinued years ago and the info was never corrected on hotel search sites. A cab or uber costs 25-35 dollars each trip between the airport (O’Hare) and the hotel.
I would not stay again.

2026-08-16 • via Nuitee
M
Matteo • couple • it
7
Ok for 1 night
Pros:

Close to airport

2026-08-15 • via Nuitee
S
Sharad • family_with_children • us
1
Disappointing for a family. Not at all recommended.
Pros:

Rooms are poorly maintained. They claim they have suits but kitchen is a joke. Stove doesn’t work, basic kitchenware is missing , basically useless to anyone.
Rooms look clean until u sit on bed or sofa where you will find dust and mites hidden almost everywhere.
Washrooms are terribly maintained.

Cons:

Rooms are poorly maintained. They claim they have suits but kitchen is a joke. Stove doesn’t work, basic kitchenware is missing , basically useless to anyone.
Rooms look clean until u sit on bed or sofa where you will find dust and mites hidden almost everywhere.
Washrooms are terribly maintained.

If possible, please remove that black American staff from the front desk. She is utterly rude and has no professionalism or manners on how to treat guests.

Until that is done, the hotel will continue to suffer with bad reviews from guests.

2026-08-15 • via Nuitee
G
Guconda • couple • us
10
2026-08-10 • via Nuitee
X
xiuping • family_with_children • ca
7
2026-08-09 • via Nuitee
P
PRITESH • extended_group • in
9
Very good property value for money
Pros:

The property is very close by the Chicago O hare Airport and local Pace bus stand is very very close to the property and very convenient for moving across Chicago

Cons:

The matters for the 3rd sofa cum bed was not good in quality and comfortable

2026-08-07 • via Nuitee
J
Jhonis • couple • us
1
2026-08-06 • via Nuitee
M
Mellaneice • couple • us
5
I’ve stayed here 3 times each time the quality of the rooms got worse.
Cons:

Heater unit kept running cold called manager he came up turned it up to 90 degrees and told me it’s working don’t you smell it? Huh?? No 1 you shouldn’t have to turn it up to 90 to get it to work and number two no I shouldn’t be “smelling” the heating coils burning! It went warm for about 5 minutes then went back cold again anyway. I gave up.

2026-08-05 • via Nuitee
T
Todd • family_with_children • us
2
Ghetto.
Pros:

Joke. They don’t place items out because half the hotel is people that live there and they take it all the food when they do.

Cons:

Bathroom door doesnt shut. No food/juice/water for the breakfast area at 8am. Hotels should never have permanent residents. Not even worth $59 let alone almost $400.
Drop this property from your portfolio.

2026-08-04 • via Nuitee
K
Kip • couple • us
8
Pros:

Location, friendly staff

2026-08-03 • via Nuitee
D
Donna • couple • us
7
2026-08-03 • via Nuitee
F
Frida • couple • us
9
2026-08-03 • via Nuitee
F
France • solo_traveller • us
8
2026-08-02 • via Nuitee
M
Mohamed • solo_traveller • om
9
2026-07-23 • via Nuitee
R
Ryan • solo_traveller • us
7
This worked for an overnight stay.
Pros:

Close to airport

Cons:

Facilities are a bit outdated.

2026-07-22 • via Nuitee
J
James • family_with_children • mx
8
Nice location, friendly staff and comfortable rooms.
Pros:

The staff were extremely helpful and friendly. Wendy in particular made the stay very pleasant. The hotel is situated right next to a lovely lake and ALDI is a very short bus ride so you can eat cheap and healthy.

Cons:

Would have been very nice to have had an airport shuttle but we knew when we booked this wasn’t something the hotel offered.

2026-07-20 • via Nuitee
P
Paul • couple • us
5
Wish we could have daily room service. Didnt like the fact that had to take towels to the main desk
Cons:

Could have more variety.

2026-07-15 • via Nuitee