Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.

Hotels
•
Extended Stay America Premier Suites
8 (409 reviews)
8405 Pineville - Matthews Road , Charlotte , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Cleanliness issues
Uncomfortable bed
Poor maintenance of amenities

Categories

Cleanliness
6.83
Multiple mentions of cleanliness issues, including mold and bad odors.
Service
8.8
The staff is generally described as friendly and helpful.
Location
8.84
Positive comments about the hotel's location being convenient.
Room Quality
7.79
Rooms are spacious but have issues with cleanliness and comfort.
Amenities
7.32
Reports of amenities needing maintenance, such as TVs and breakfast service.
Value for Money
7.78
Mixed feelings about prices versus quality, slightly above average.
Food and Beverage
8.33
Breakfast is decent but needs better restocking.
Overall Experience
8.3
General satisfaction with some concerns leading to a slightly lower experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:47

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of having a fully equipped kitchen in every room at Extended Stay America - Charlotte. Cook your own meals with ease using the stovetop, microwave, and fridge provided in each kitchen.

Complimentary Breakfast and Free WiFi

Start your day right with a free grab-and-go breakfast served daily, including a variety of options like breakfast bars, muffins, and hot cereal. Stay connected with complimentary WiFi available throughout the hotel.

Convenient Amenities and Nearby Attractions

Enjoy weekly housekeeping services at no extra cost and make use of the laundry and ironing facilities during your stay. Explore nearby attractions such as Carolina Place Mall, Ballantyne corporate park, and Carowinds just a short distance away.

Book your stay at Extended Stay America - Charlotte now for a comfortable and convenient experience.

Important information:


Please change to be: "Housekeeping service is offered every 7 days. For stays of 7 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment;Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 409 reviews
Cleanliness: 6.83
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 8.3
T
Thomas • family_with_children • us
9
Pros:

It was very clean. Also comfortable. The people were fantastic.

Cons:

Coffee

2026-04-04 • via Nuitee
T
Terreaunna • couple • us
10
2026-03-30 • via Nuitee
G
Gabriel • solo_traveller • us
9
Pros:

The room and hotel was very nice and clean. The receptionist was friendly.

2026-03-29 • via Nuitee
L
Lori • family_with_children • us
1
2026-03-28 • via Nuitee
K
Kenwanna • family_with_children • us
7
Overcharged and shamed
Pros:

Monica, Diana, Eva, and Cocoa were kind courteous and accommodating. I have to say I like the property, however I often felt like I was being watched oddly.

Cons:

Management watches you on video from home but won't speak with you in person, if you have any concerns about vending machines, bugs, and most importantly extra charges that most of us may miss.The duration of my I cleaned my own room, I was cordial and kind to staff. When I saw the foolio their were so many charges my head hurt. Management treated me awful she kicked me out with no empathy especially since it was the middle of the night I was sleeping in the room. Management had front desk young lady come to room knock on door in middle of the night to say management said you have 30 min to leave. I was and am humiliated, hurt, and shamed. I offered to help housekeeping anything I could not to be in the situation I'm in now.
I didn't want to sleep in cold car trying to book been charged in lobby some days with signature other days None . I'm just trying to figure out why she would be so inhumane. I paid premium rates daily when her online ESA rates were $78 she was charging me $121-132 daily.The email receipt and copy receipts are completely different.

2026-03-24 • via Nuitee
D
Daytona • family_with_children • us
10
I would stay here a night or two but not for a long stay .
Pros:

Space was big and great location

Cons:

Trash on hallway and pullout mattress was kind of dirty

2026-03-23 • via Nuitee
B
Brianna • extended_group • us
4
Bugs and dirty space.
Pros:

The staff was super kind and location was good.

Cons:

There were dead roaches smashed on the ceiling, the wall behind the couch, and a giant dead one under the couch. The pull out couch would not pull out all of the way and overall the place didn’t feel clean. The beds were also rock hard and also I was charged by the property after already paying on booking.

2026-03-14 • via Nuitee
A
Anthony • couple • us
8
2026-03-13 • via Nuitee
O
Onaldo • couple • us
9
2026-02-24 • via Nuitee
J
Jernigan • family_with_children • us
8
2026-02-22 • via Nuitee
S
Shakeeta • extended_group • us
8
2026-02-09 • via Nuitee
G
Gerald • solo_traveller • us
9
2026-01-26 • via Nuitee
W
Wilbanks • family_with_children • us
10
2026-01-25 • via Nuitee
S
Shaunta • couple • us
8
2026-01-24 • via Nuitee
R
Raul • solo_traveller • us
10
Pros:

Todo

Cons:

Nada

2026-01-20 • via Nuitee
C
C • family_with_children • us
5
Cons:

The staff was ok. The hotel overall was a fair 2.5 star. The smell in the stairwell is overbearing. The room had a very bad stench. The air conditioning unit had a bad smell as well. The pull out couch was absolutely filthy and worn completely out, we could not utilize it. The bed was very low and made A LOT of noise. The chair in the shower was disgusting, needs to be soaked in bleach.

2026-01-20 • via Nuitee
A
Audryanna • family_with_children • us
8
2026-01-19 • via Nuitee
R
Raul • solo_traveller • us
10
Pros:

Todo

Cons:

Nada

2026-01-19 • via Nuitee
E
Eugenio • solo_traveller • it
8
2026-01-19 • via Nuitee
H
Heather • couple • us
8
2026-01-19 • via Nuitee