Extended Stay America Premier Suites - Charlotte - Pineville - Pineville Matthews Rd.

Hotels
•
Extended Stay America Premier Suites
8 (446 reviews)
8405 Pineville - Matthews Road , Charlotte , us
+1 704-542-9521

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Cleanliness issues
Uncomfortable bed
Poor maintenance of amenities

Categories

Cleanliness
6.83
Multiple mentions of cleanliness issues, including mold and bad odors.
Service
8.8
The staff is generally described as friendly and helpful.
Location
8.84
Positive comments about the hotel's location being convenient.
Room Quality
7.79
Rooms are spacious but have issues with cleanliness and comfort.
Amenities
7.32
Reports of amenities needing maintenance, such as TVs and breakfast service.
Value for Money
7.78
Mixed feelings about prices versus quality, slightly above average.
Food and Beverage
8.33
Breakfast is decent but needs better restocking.
Overall Experience
8.3
General satisfaction with some concerns leading to a slightly lower experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:47

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of having a fully equipped kitchen in every room at Extended Stay America - Charlotte. Cook your own meals with ease using the stovetop, microwave, and fridge provided in each kitchen.

Complimentary Breakfast and Free WiFi

Start your day right with a free grab-and-go breakfast served daily, including a variety of options like breakfast bars, muffins, and hot cereal. Stay connected with complimentary WiFi available throughout the hotel.

Convenient Amenities and Nearby Attractions

Enjoy weekly housekeeping services at no extra cost and make use of the laundry and ironing facilities during your stay. Explore nearby attractions such as Carolina Place Mall, Ballantyne corporate park, and Carowinds just a short distance away.

Book your stay at Extended Stay America - Charlotte now for a comfortable and convenient experience.

Important information:

Please change to be: "Housekeeping service is offered every 7 days. For stays of 7 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment;Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

8
Based on 446 reviews
Cleanliness: 6.83
Service: 8.8
Location: 8.84
Room Quality: 7.79
Amenities: 7.32
Value for Money: 7.78
Food and Beverage: 8.33
Overall Experience: 8.3
C
Connie • couple • us
10
Stacy was very friendly with a beautiful smile
Pros:

Clean and good parking lot

2026-08-20 • via Nuitee
B
Binoj • solo_traveller • us
4
2026-08-18 • via Nuitee
T
Tracy • extended_group • us
5
Pros:

Location and convenience

Cons:

Cleanliness was not on point
Lobby bathroom and gym unavailable

2026-08-18 • via Nuitee
M
Michael • couple • us
1
I was attacked by fleas upon entering the bedroom and was appalled.
Pros:

The manager swiftly offered me a refund after my incident, and handled it professionally.

Cons:

I got attacked by fleas as soon as I got in the bed.

2026-08-16 • via Nuitee
T
Traci • extended_group • us
9
2026-08-16 • via Nuitee
A
Amelia • couple • us
6
A fine experience. Very friendly front desk staff.
Pros:

Location close to our need. Right off highway

Cons:

Room was tired and felt aged

2026-08-12 • via Nuitee
M
marco • couple • it
1
Bad Smell and noisy aircon
Pros:

The name

Cons:

The room was smelling bad we asked for refund, they said yes but the money never arrived. We didn’t spend the night there.

2026-08-10 • via Nuitee
K
Koch • solo_traveller • us
10
2026-08-08 • via Nuitee
S
Sturgis • couple • us
3
2026-08-07 • via Nuitee
A
Andreas • solo_traveller • de
3
Pros:

Lage für uns vorteilhaft

Cons:

Teilweise sehr schmierig Oberflächen, insbesondere
Kühlschrank

2026-08-04 • via Nuitee
N
Nekisha • couple • us
10
The location and budget friendly, highly recommended
Pros:

The staff especially Daryle he so so welcoming and professional. I enjoyed every single moment of weekend with my daughter.

2026-08-02 • via Nuitee
C
Cedrick • solo_traveller • us
8
2026-07-25 • via Nuitee
C
Candice • extended_group • us
9
2026-07-25 • via Nuitee
D
Danielle • couple • us
2
Wouldn’t stay again.
Pros:

Convenient for shopping and food.

Cons:

The staff and the room itself. Took the front desk worker over 30 minutes to notice I was there in lobby waiting. My room was dusty, shower head didn’t work, and around the toilet was filthy. Couldn’t get another room or go anywhere else due to it being full.

2026-07-20 • via Nuitee
J
Jazmin • couple • us
10
2026-07-19 • via Nuitee
E
Eduard • family_with_children • us
10
2026-07-15 • via Nuitee
J
Joe • extended_group • us
1
Did not get to stay. I confirmed my room and paid with my card. I had confirmation numbers and the guy at front desk sai
Pros:

I did not get to stay, was told I don’t have a room after I paid 6 days in advance.

Cons:

I paid for the room and got there and could not get my room I paid for. I had my 80yr old mother and could not get what I paid for. Said it was not in computer. I had comformation numbers and proof I paid for a room. But he said it was all booked up.

2026-07-14 • via Nuitee
T
Taylor • extended_group • us
1
2026-07-13 • via Nuitee
M
Martin • couple • us
10
2026-07-10 • via Nuitee
W
Willie • solo_traveller • us
9
2026-07-08 • via Nuitee