Extended Stay America Suites - Cleveland - Great Northern Mall

Hotels
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Extended Stay America Suites
6.4 (315 reviews)
25801 Country Club Boulevard , North Olmsted , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Comfortable beds
Spacious rooms
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
4.73
Multiple reviews indicated significant cleanliness issues, with dirty carpets and unhygienic conditions.
Service
8.2
Some reviews noted mediocre service; however, location and staff attempts at resolving issues were acknowledged.
Location
8.74
Positive mentions of the hotel's location as a strong point throughout several reviews.
Room Quality
5.69
Spaciousness was mentioned positively, but issues with maintenance and outdated furniture were reported.
Amenities
5.72
Basic amenities were present but there were complaints about lacking essentials in the rooms.
Value for Money
6.68
The pricing was perceived as fair for the basic offerings, but concerns about quality were raised.
Food and Beverage
4.73
Criticisms were made about the breakfast offerings and general quality of food.
Overall Experience
6.7
Overall, the sentiment was above average, but many guests expressed dissatisfaction with various aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:57

Property Description

Extended Stay with Fully Equipped Kitchens
This Extended Stay America in North Olmsted is perfect for longer stays, offering fully equipped kitchens in every room. From stovetops to fridges, you'll have everything you need to feel at home.

Convenient Amenities
Enjoy free WiFi, Grab-and-Go breakfast, and laundry facilities during your stay. The hotel also provides complimentary weekly housekeeping and offers upgraded bedding for a comfortable night's sleep.

Great Location and Free Parking
Located near attractions like the Rock and Roll Hall of Fame and the Cleveland Metro Zoo, this hotel offers convenience and comfort. With free onsite parking and local calls, your stay will be stress-free.

Book your stay now at Extended Stay America - Cleveland - Great Northern Mall for a comfortable and convenient experience!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not acceptedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.4
Based on 315 reviews
Cleanliness: 4.73
Service: 8.2
Location: 8.74
Room Quality: 5.69
Amenities: 5.72
Value for Money: 6.68
Food and Beverage: 4.73
Overall Experience: 6.7
E
Eriberto • couple • us
10
Safe fun all the amenities was close
Pros:

Safe and everything close

Cons:

No bad words

2026-04-08 • via Nuitee
M
Mariann • solo_traveller • us
5
2026-04-03 • via Nuitee
A
Ashley • couple • us
1
Pros:

Never again

Cons:

I called the front desk asking for a later check out and they agreed next 5 min sombody was only on my door saying that they was going to call the police never ever again

2026-03-30 • via Nuitee
D
DaltonII • family_with_children • us
7
Pros:

Big room worth the extra money 🤑

2026-03-30 • via Nuitee
F
Frankie • couple • us
10
2026-03-28 • via Nuitee
A
Ashley • couple • us
6
2026-03-27 • via Nuitee
H
Henry • family_with_children • us
1
Pros:

Nothing

Cons:

The hotel was nasty and the hired help with even worse

2026-03-26 • via Nuitee
J
Jose • extended_group • us
9
2026-03-24 • via Nuitee
M
McKISSACK • solo_traveller • us
9
2026-03-20 • via Nuitee
S
Shirley • couple • us
8
All in all, everything was good
Pros:

The bed was marvelous

Cons:

Tried to sleep and someone was playing their radio outside in try to sleep, someone was playing the radio outside loudly

2026-03-19 • via Nuitee
B
Betty • solo_traveller • us
8
My stay was very economical and in a convenient location for bus traveling.
Pros:

I enjoyed the location and convenience of being able to fix my own dinner. I was impressed with the grab and go breakfast (same every day), but glad that something was provided. The staff was very courteous and helpful in my checking out and back in with the same room.

Cons:

Not a fan of sleeping on the same sheets for a week, I feel housekeeping should be at least two days week (since not every day). I shouldn't have to ask for new towels and washcloth, tissue or toilet paper.

2026-03-17 • via Nuitee
B
Brianna • couple • us
1
2026-03-14 • via Nuitee
J
James • family_with_children • us
9
Christmas vacation
Pros:

Everything including the location and price

Cons:

Nothing it was great

2026-02-27 • via Nuitee
C
Chrisstophe • family_with_children • us
7
Good except for the lack of gym.
Pros:

The location is great! Right by the mall, lots to do in the area. The room was very clean & comfortable.

Cons:

It lists that they have a gym facility but they dont. I was looking forward to using the equipment. I ended up having to find a local gym. It was disappointing.

2026-01-22 • via Nuitee
P
Pleshae • couple • us
7
2026-01-19 • via Nuitee
S
Sandip • family_with_children • us
10
Pros:

Space

Cons:

Nothing

2026-01-19 • via Nuitee
C
Charles H Garcia • family_with_children • br
6
Parada rápida
Pros:

Chuveiro quente e cama confortável. Bom para uma parada rápida. O quarto tinha cozinha com fogão, geladeira grande e até maquina de lavar louças (?!); alem disso, era imenso e abrigou confortavelmente nossa família de 5 pessoas.

Cons:

O hall estava bem sujo e o hotel é todo acarpetado e antigo, aparentando ter quilos de pó. No quarto, nao há amenities e parecia ter muito pó no carpete.

2025-12-26 • via Nuitee
H
Haynes • couple • us
7
2025-12-11 • via Nuitee
M
Mary • family_with_children • us
1
2025-12-05 • via Nuitee
M
Mary • family_with_children • us
10
Pros:

Lots of space and a comfy bed!!!

2025-12-02 • via Nuitee