Extended Stay America Suites - Cleveland - Westlake

Hotels
•
Extended Stay America Suites
7 (232 reviews)
30360 Clemens Road , Westlake , US
+1 440-899-4160

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Outdated furnishings

Categories

Cleanliness
5.5
Several reviews indicate issues with cleanliness, including dirty floors and the smell of cigarettes.
Service
8.5
Staff were described as friendly and nice, though some reviews noted poor responses to issues.
Location
8.5
Location is near many attractions and well-rated by guests.
Room Quality
6.5
Rooms were described as run down with old furnishings, but some guests found them clean and spacious.
Amenities
7.5
Amenities were generally adequate, but several guests felt upgrades were needed.
Value for Money
6.5
Some guests felt they did not get their money's worth due to cleanliness and condition.
Food and Beverage
5.5
Breakfast options received negative feedback for being limited and not satisfying.
Overall Experience
7.5
Overall experience varied; some guests were satisfied while others expressed disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:31

Property Description

Welcome to Extended Stay America - Cleveland and - Westlake!

Fully Equipped Kitchens: Enjoy the convenience of a fully equipped kitchen in every room, complete with a stovetop, microwave, and refrigerator for a comfortable extended stay experience.

Complimentary Grab-and-Go Breakfast: Start your day right with our Grab-and-Go breakfast offering a selection of coffee, hot cereal, breakfast bars, and pastries, perfect for guests on the move.

Convenient Amenities: Benefit from free WiFi, 24-hour front desk service, laundry facilities, and free onsite parking, making your stay hassle-free and enjoyable.

Book now for a memorable stay at Extended Stay America - Cleveland and - Westlake!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Location

Guest Reviews

7
Based on 232 reviews
Cleanliness: 5.5
Service: 8.5
Location: 8.5
Room Quality: 6.5
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 5.5
Overall Experience: 7.5
D
David • family_with_children • us
5
Pros:

Location and dining options.

Cons:

Bathroom was dirty. No sundries and bed was uncomfortable.

2026-10-20 • via Nuitee
J
John • solo_traveller • us
7
Functional only.
Pros:

Room size was good.

Cons:

Bugs in the bathroom.

2026-10-12 • via Nuitee
G
Gregory • family_with_children • us
3
The room was very dirty, I am not sure if they even cleaned it. hairs in the bed and mold in the shower
2026-09-07 • via Nuitee
H
Heather • couple • us
7
2026-08-23 • via Nuitee
H
Heather • solo_traveller • us
7
Convenient
Pros:

It was set up nicely

Cons:

The walls are too thin and I was woke up by the room next to me @ 2am

2026-08-23 • via Nuitee
M
Mansoureh • extended_group • ca
9
Cons:

old kichen but useful. totally good.

2026-08-21 • via Nuitee
N
Nancy • couple • us
3
The stay was ok
Pros:

I thought the bed was comfortable

Cons:

I didn’t like the fact that we were supposed to have breakfast which was the reason I chose your location. Woke up got ready went downstairs and there’s wasn’t any. Front desk stated there wasn’t any. This was false advertisement.

2026-08-15 • via Nuitee
C
Cody • solo_traveller • us
5
Way overpriced for the quality of the room.
Pros:

Pool access, and location

Cons:

Very outdated for the hefty price of $230 a night.... not good value at that cost. I've seen $100 rooms look the same as these.

2026-08-07 • via Nuitee
M
Monique • solo_traveller • us
9
2026-08-02 • via Nuitee
S
Sandra • solo_traveller • us
3
Dirty Diappointing Stay
Pros:

It was convenient to my event and close to shopping.

Cons:

The shower looked liked it hasn't ever been cleaned. There was a dusty sock that has been left untouched in a cabinet. Hair on the shower curtain.

2026-06-21 • via Nuitee
K
Kim • couple • us
1
I wouldn’t recommend it to anyone.
Pros:

Nothing

Cons:

It was filthy!!!! I wouldn’t let my dog stay there. My sister sat on the bed and got bit by bugs, we left within 10 mins.

2026-06-19 • via Nuitee
C
Cassandra • solo_traveller • us
7
Pros:

It was clean and in a decent location

Cons:

I only saw a staff member at check in so I had to leave key card on the desk and leave due to needing to leave for work.

2026-06-16 • via Nuitee
B
Bernadine • solo_traveller • us
8
Very affordable for the amenities
Pros:

I really enjoyed my stay. The staff who I interacted with were friendly. Even most of the guest also. Loved the amenities in the room for the price. Full kitchenette, stove, refrigerator and a desk.

Cons:

The bed was so uncomfortable I woke up with lower back pain and I do not have back issues. The mattress felt like I was sleeping on concrete with a mattress pad. The kitchenette could use a refresh.

2026-06-14 • via Nuitee
Y
Yang • family_with_children • ca
10
2026-06-09 • via Nuitee
R
Rafaela • solo_traveller • us
5
Pros:

Atendimento muito bom

Cons:

Não gostei que o quarto fedia a cigarro, mesmo sendo quarto para não fumante

2026-06-08 • via Nuitee
J
Jacqueline • couple • us
10
2026-06-07 • via Nuitee
S
Safet • couple • us
1
Horrible customer service I called and they redirect me to booking, but they will not release my refund
Pros:

HOTEL called and said there’s no rooms available. Booking.com is double booked me. I’ve requested my money and I still have not received a refund yet.

Cons:

HOTEL called and said there’s no rooms available. Booking.com is double booked me. I’ve requested my money and I still have not received a refund yet.

2026-06-03 • via Nuitee
T
TIM • solo_traveller • us
3
Cons:

Lack of communication from property/ management. Still waiting on a refund from 5/7, 5/8. No response from management or booking.com

2026-05-29 • via Nuitee
A
Aaron • solo_traveller • us
7
2026-05-28 • via Nuitee
M
Megan • couple • us
1
2026-05-26 • via Nuitee