Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable
Long-standing location for reunions
Cons:
Dirty common area rugs
Outdated property
Service upgrade issues

Categories

Cleanliness
6.8
The rugs in the common area were extremely dirty.
Service
9.8
Standard quality for this hotel tier.
Location
9.8
Standard quality for this hotel tier.
Room Quality
8.3
The property is outdated and in desperate need of renovation.
Amenities
9.3
Standard quality for this hotel tier.
Value for Money
7.8
Me cobraron dos veces diferente cantidad.
Food and Beverage
9.3
Standard quality for this hotel tier.
Overall Experience
9.3
Overall sentiment mixed due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:04

Property Description

Luxurious Accommodations
Experience comfort and style at Franklin Marriott Cool Springs, conveniently situated just 1 Mile from Cool Springs Galleria Mall. Each room boasts a flat-screen cable TV, ensuring entertainment at your fingertips.

Relaxation and Recreation
Unwind and rejuvenate at our indoor pool, perfect for a refreshing swim or lounging by the water. After a busy day exploring Downtown Franklin, TN, take a dip and let all your worries float away.

Convenient Location
With a prime spot off Interstate 65, our hotel offers easy access to popular attractions like Arrington Vineyards, located only 11 miles away. Explore the area with ease and make the most of your stay with us.

Book your stay at Franklin Marriott Cool Springs now and indulge in a delightful blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BNA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and costs USD 9.95 per 24 hours.

Location

Guest Reviews

8.8
Based on 180 reviews
Cleanliness: 6.8
Service: 9.8
Location: 9.8
Room Quality: 8.3
Amenities: 9.3
Value for Money: 7.8
Food and Beverage: 9.3
Overall Experience: 9.3
B
Brenna family_with_children us
10
2026-01-19 via Nuitee
H
Hernandez extended_group us
8
Pros:

Está muy bonito y cómodo

Cons:

Me cobraron dos veces diferente cantidad

2026-01-05 via Nuitee
J
James solo_traveller us
9
2025-11-10 via Nuitee
H
hanson couple us
9
2025-10-20 via Nuitee
W
Watts couple us
10
Fine
Pros:

We've been using this local for our class reunion for 8 years and will continue to do so.

2025-10-19 via Nuitee
I
I9122LWtime Business
2
Our dated property, upgrades never avail for Marriott Titanium
Pros:

I have been staying at this property for almost
2 years on a weekly basis (2-3 nights per week). The property is out dated and in desperate need of renovation!
I am lifetime Titanium Elite and have never been able to get an upgrade. I was informed by the front desk the property only has 2 suites and the management policy is these upgrades are reserved for people staying only one night, not 2-3.
This is a slap in the face for faithful Marriott warriors.
This is my last time supporting Marriott . Time to convert to Hilton.

2025-10-13 via Tripadvisor
T
Trisha
8
Pros:

The rugs in the common area were extremely dirty

2025-10-12 via Nuitee
R
Ronald
10
Pros:

Ok

2025-09-20 via Nuitee
S
sammy partner
10
Pros:

Clean, quiet and easy to get to

2025-05-30 via Nuitee
K
kjohnston47 Couples
10
We felt like family❤️
Pros:

We felt like part of the family! Everyone was so welcoming and our room was very comfortable. We particularly enjoyed the breakfast sandwiches, made to order by Shelika
In her own little kitchen .
The nightly country singers, and the lobby with a big bar made a great place to end a busy day!

2025-05-09 via Tripadvisor
D
Daniel
4
Pros:

The hotel was over booked. We had to stay a

2025-05-07 via Nuitee
S
Shannon
10
Pros:

The front desk folks were so nice!

2025-04-26 via Nuitee
B
Brittany family
6
Pros:

There was nothing special about the establishment. It was just okay. The dining is terrible.

2025-04-18 via Nuitee
M
Michael
10
A great place to relax.
Pros:

Excellent upper tier hotel. Friendly helpful staff. Great dining experience and reasonably priced. Big suite, pool, and exercise room.

2025-04-15 via Nuitee
K
Kasey family with young children us
10
Exceptional
Pros:

I loved this property

2025-04-13 via Nuitee
M
Matthew
8
Pros:

Decent stay

2025-04-02 via Nuitee
R
Ryan family_with_children
8
Pros:

The staff were perfectly friendly and helpful. The facility and indeed the room were as clean as could be. This is just an older building with older facility issues - seemingly low water pressure; the "feel good" extra lock on the door didn't work, with marks showing the for had been forced open a few times (the deadbolt worked just fine); the room, although spotless, just smelled stale; all the electric sockets had no grip pressure left, and plugs fell out of them if looked at wrong. But again, it's an older facility. Never felt unclean, and was a nice place to stay the night.

2025-03-30 via Nuitee
R
Rikki family
10
Pros:

Love this location!

2025-03-25 via Nuitee
S
Steve partner
8
Pros:

got a dirty room to start by mistake but they quickly got me a new room. very comfy

2025-03-17 via Nuitee
W
William young couple us
10
Great property, but stay away from the bar’
Pros:

Great staff service

Cons:

Drink prices at the bar are ridiculously expensive.

2025-01-27 via Nuitee