Extended Stay America Suites - Fort Worth - City View

It was dirty and run down

Everything bed bugs roaches

Sometimes it be packed

I had to move to four rooms, the first one had roaches, the second smelled like raid and the bed was itchy (bed bugs) I think, the third water busted all over the floor the fourth lady went to go check and said never mind at that point I asked for a refund four rooms in less than 10 minutes crazy. I use to stay there 8 years ago man they went down bad!!!!

Roach infested room crawling all over grands, Move me from one room to another one that tv came on but didn't change channels. Elevator broke had to take stairs. Breakfast only consist of coffee, hot water, sugars, cream and oatmeal. Gave whole refund back but y'all went back and took a night out.

The hotel was extremely ran down and out of date. Ac really didn't work ,tv got 2 channels bed was hard and just sitting on a metal frame. I went there cause normally extended stays are good but definitely not this one. I didn't even sleep or stay in the room horrible experience wish I could be refunded

Unfortunately, I had to leave this hotel and book another one. The room did not meet basic standards of cleanliness and hygiene.
The bedspread had several visible yellow stains, which made me question whether the bedding had been properly cleaned. The bathtub had yellow stains and appeared dirty and poorly maintained. To make matters worse, we found several cockroaches in the room, including inside the refrigerator, which was the main reason we decided to leave.
I did not feel comfortable or safe staying there. I cannot recommend this hotel until they make significant improvements to their cleanliness, maintenance, and pest control.
Cleanliness should be a top priority for any hotel. My experience was extremely disappointing, and I would definitely not stay here again.

Nothing

My room was very dirty. The toilet was VERY DIRTY. The shower- tub were very dirty. The sink also dirty. Counter top very dirty. Last THERE WAS NO TV IN MY ROOM. The manager took 1 day out of the two days I booked and gave me credit. I would like a full credit back to my card. HORRIBLE DIRTY ROOM. I checked out of the room the next day and checked into The Hyatt Regency. Please respond ASAP

Upon check-in, given a key to a room already occupied. One of our rooms didn’t have 2 beds as requested. Had to room swap several times. Rooms not together as requested. Didn’t have a fully stocked kitchen as advertised. No chairs to sit in the room. Most of Staff was rude. Furniture in room was broken. Exchange of towels was a task every day. No hot water in bathroom. Microwave was unusable. Foul odor throughout facility. Roaches in the room. In 1 room, bottom of tub messed up. Had to put something in bottom of tub to stand on. Trash on floor in rooms. We knew the facility is pet friendly but constantly having to avoid stepping in dog poop right outside the entry door. Even after advising staff, not cleaned up.