Extended Stay America Suites Houston Westchase Westheimer

The worst place I've ever studied at for business. Terrible and the people's not polite and Fasting web roaches. Never overcome back

Roach infestation
No breakfast as advertised

Horrible Experience!!! Unsanitary Room and Unprofessional Service
I am beyond frustrated with my recent experience at this hotel. I booked a deluxe studio at the Extended Stay America Suites, but upon arrival, I was told that my room wasn’t available and was moved to a different location just a few minutes down the road. What followed was one of the most disgusting and unsafe hotel stays I’ve ever had.
The room was in appalling condition:
Roaches on the bed and in the bathroom, which is completely unacceptable.
Stained carpets that made it clear the room hadn’t been cleaned properly in a while.
Multiple non-functional lights made the room feel even more uncomfortable.
The bathroom door wouldn’t lock, and the shower was leaking, causing water damage and making the room even more unsanitary and unsafe.
I immediately asked the front desk for a refund or to be moved to another room, but they refused, stating they couldn’t do anything due to policies set by Expedia. After contacting Expedia, I was told the hotel wasn’t willing to make any exceptions, despite the disgusting state of the room.
This is not just about a bad stay, it’s about a lack of professionalism and care for the safety and comfort of guests. I never even stayed in the room because it was uninhabitable, and I would not recommend this hotel to anyone. I’m still requesting for a refund, but it’s clear that this hotel doesn’t take customer satisfaction seriously.
Avoid this place at all costs.

Nice clean property! Very comfy bed

Bad experience it should be a one star

The place smelled horrible. We Couldn’t stand it. We almost threw up. We didn’t even stay there for five minutes. And the pictures posted look nice, nothing compared to the actual room we got. Do not recommend

This hotel is not clean.
Advertised serving breakfast but is not true.
Only coffee and tea.
Toilet seat, broken
So hair dryer.
Closet door broken.
I’ll be in rooms smell very bad.

Ok

The minute we got there, we were killing roaches. They were everywhere! Our room also smelled terrible when we walked in. If i hadnt had to stay at that hotel due to the reason i went to texas, i would have left.

Good stay but they had roaches

I feel so unsafe. Place is dirty. End up didn’t stay there.

As you enter the hallway from the lobby, you can immediately smell the noxious odor of weed. The first room we were assigned to was not cleaned and contained a lot of painting materials. The next room had no sofa bed contrary to what was advertised. I tried asking the front staff if the room could be furnished with the sofa bed as there were 4 of us. However, the staff just took note and did not make a single effort to call maintenance. Further, the room did not smell fresh when my family came in. Only two pillows were provided for all four of us.
Certainly, “you get what you pay for”. I will never book with this hotel again.

I was very impressed with the quality of your building and staff.

The stay was ok

Nowhere was it noted prior to booking, nor was I contacted by management after they received and confirmed my already paid for booking, THAT THEY HAD NO WORKING ELEVATOR, NO LOWER FLOOR VACANCIES, NO VACANCIES AT ANY OF THE OTHER NEARBY LOCATIONS AND, THAT I WAS ON THE 4TH FLOOR! And I have a handicap placard on my vehicle. I couldn't cancel because I wasn't informed prior to the check in time.
I have spinal stenosis, and need a knee replacement. My partner had to navigate four flights of stairs to carry our belongings a few items at a time. She's small. I noticed that certain doors leading into the building were blocked open with a rock so that people staying on that end of the building could enter and exit. Since there was no working elevator, there was no need to traverse such a long distance to exit and enter by the secure entrance and exit of the check out desk. Not a very safe building! God forbid any kind of emergency takes place. I will be seeking a return of some, if not all of my money.

I asked for a smoke free room, and this one is not!! The elevator was not working and my room is on the 4th floor! Big room and small tv, and the springs on the bed is horrible like a jail cell and the sheets and entire room smells like smoke! I need a refund as I am trying to make the best of it!

The room was horrible no blankets no dishes in a full kitchen room bed was broken 😫 waste of money

The stay was horrible. We had reservations for 3 adults there was no mattress on the sofa couch so 3 adults had to squeeze in one bed and the receptionist was no help and had no solution. We wve had to go buy our own cover and roaces was everywhere. I will not be recommending this place. I will be contacting corporate. Plus the website doesn't let you upload your pictures.

Full of cockroachs, not clean, bad smell, unprofessional staff.

Unfortunately, my expectation of this Suite was not met. In my room there were three bulbs missing from three lamps, so lighting was limited. Also, there were roaches in the room which really disgusted me. The elevator smelled like smoke and there were some interesting characters in and about the property while I was there. Also, loud music was playing at times down the hallway from a guest room, kids crying, and someone was setting off fireworks outside which sounded like gunshots. I never spent a single night at the hotel that I paid for; my trip was from Feb 17th - 19th. I never stayed the first night and actually checked out on the 18th, a day early. I just felt too uncomfortable, I should have read the reviews from previous guest, so that was my fault. I really was expecting something different based on the photos, but I got everything I did not want. Sorry Extended Stay, but this was disappointing.