Extended Stay America Suites - San Antonio - Colonnade - Medical

Hotels
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Extended Stay America Suites
7 (269 reviews)
4331 Spectrum One , San Antonio , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Spacious rooms
Convenient location
Cons:
Poor cleanliness
Lack of amenities
Unpleasant odors

Categories

Cleanliness
5.75
Numerous reviews mention strong odors, dirty rooms, and cockroaches.
Service
7.75
Staff provided assistance, but there were issues with deposits.
Location
8.75
Location was convenient, close to the highway.
Room Quality
6.75
Spacious but many rooms had maintenance issues.
Amenities
7.25
Some amenities like the gym and breakfast options were lacking.
Value for Money
8.25
Average cost but did not meet expectations based on condition.
Food and Beverage
4.75
Breakfast described as a joke, and insufficient kitchen supplies.
Overall Experience
6.75
Mixed feelings, with many complaints impacting overall enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:45

Property Description

Fully Equipped Kitchens
Each room at Extended Stay America - San Antonio - Colonnade features a fully equipped kitchen, perfect for longer stays. With a stovetop, microwave, and fridge, guests can easily prepare their meals and feel at home.

Convenient Amenities
This hotel goes above and beyond to ensure a comfortable stay. Enjoy free WiFi, a 24-hour front desk, laundry facilities, ironing amenities, and upgraded bedding with extra pillows. Everything you need for a seamless stay is right at your fingertips.

Prime Location
Located in San Antonio, this property is surrounded by popular attractions such as Six Flags Fiesta Texas, the Medical Center, and SeaWorld. Plus, guests can indulge in a grab-and-go breakfast, free parking, and weekly housekeeping. Experience convenience and comfort at Extended Stay America - San Antonio - Colonnade.

Important information:

Please note that only weekly housekeeping services are provided. For a stay of 8 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.
A valid credit card is required at check-in for payment, cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7
Based on 269 reviews
Cleanliness: 5.75
Service: 7.75
Location: 8.75
Room Quality: 6.75
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 4.75
Overall Experience: 6.75
D
Delgado • family_with_children • us
10
Pros:

The location and clean

Cons:

No coffee pot in the room

2026-03-29 • via Nuitee
M
marcos • couple • us
10
2026-03-23 • via Nuitee
R
Robert • couple • us
1
Never again
Pros:

Nothing at all

Cons:

Everything about it

2026-03-23 • via Nuitee
R
Roman • couple • us
3
2026-03-22 • via Nuitee
J
Jailine • family_with_children • us
1
Really bad experience.. don't stay here if you have kids...
Pros:

Nothing really

Cons:

Everything tbh
Blood in bathroom

2026-03-21 • via Nuitee
S
Serkan • family_with_children • us
10
2026-03-12 • via Nuitee
S
Serkan • family_with_children • us
10
2026-03-12 • via Nuitee
T
Tram • family_with_children • us
10
2026-02-23 • via Nuitee
M
Maria • family_with_children • us
1
Rather disappointing and will not consider staying at this hotel again.
Pros:

Can’t think of anything that I can say I liked about the property. This was the first time staying at this particular hotel and I was disappointed that it did not meet my expectations.

Cons:

I didn’t like that it was under construction that I was not aware of. Or the fact that the place was very old and outdated, elevator was warm, place had a distinct odor that was unpleasant. Website stated fully equipped kitchen but there were no utensils, paper towels, plates, glassware or bowls in it. There weren’t any sheets for the sofa bed had to the front desk to get some. Had to put the a/c to 65 degrees to make it comfortable. Breakfast was a joke.

2026-01-19 • via Nuitee
S
SURESH KUMAR • solo_traveller • us
1
2026-01-19 • via Nuitee
D
Darlene • couple • us
2
My stay was disrupted by unresolved room flooding that damaged my belongings, inadequate amenities, safety concerns, an
Pros:

I didn’t like it

Cons:

Formal Complaint & Request for Compensation – Extended Stay America San Antonio (Medical Center)

Dear Extended Stay America Guest Relations Team,

I am writing to formally file a complaint regarding my recent stay at Extended Stay America – San Antonio – Medical Center on 12/31/25 Unfortunately, my experience was unacceptable and fell well below the standards I expect from your brand.

To begin, the breakfast offering was extremely limited and did not reflect what was advertised or reasonably expected. The selection consisted mainly of prepackaged items and protein bars, which was disappointing and inadequate.

Throughout our stay, there were individuals loitering in the parking lot for extended periods of time. This created discomfort and raised serious concerns regarding guest safety.

Additionally, when I requested additional shampoo and conditioner—since only one set was provided despite there being two guests in the room—I was met with an unprofessional and dismissive attitude from staff, which further contributed to the negative experience.

Most concerning was a significant water leak in our room that caused flooding. Water entered the room and soaked my personal belongings and clothing. Despite notifying hotel staff, the issue was not addressed in a timely manner, and no corrective action was taken until after we had already checked out. As a result, my belongings were damaged, and we were forced to leave early under stressful and inconvenient circumstances.

The combination of unresolved maintenance issues, safety concerns, lack of basic amenities, and unprofessional service made this stay unacceptable.

Given the circumstances, I am requesting appropriate compensation, specifically a complimentary future stay or full refund, along with acknowledgment of the inconvenience and damage caused.

2026-01-09 • via Nuitee
M
Marcos • extended_group • br
5
Não gostei, e além disso, foi cobrado duplicado na minha fatura e ainda não consegui resolver.
Pros:

O quarto é bom.

Cons:

Mas o hotel tem um mal cheiro na parte dos corredores e da recepção. Parece proposital, como se fosse de algum incenso.

2026-01-08 • via Nuitee
R
ruben • family_with_children • us
9
2025-12-06 • via Nuitee
S
Steve • solo_traveller • us
7
2025-11-04 • via Nuitee
L
LEA • family_with_children • us
5
Pros:

Size

Cons:

My room was missing a trash can and microwave tray. Hotel was under construction and noisy.

2025-10-28 • via Nuitee
D
Damian • family
2
Pros:

Dirty rooms. Breakfast was to go. Air conditioner problems

2025-10-12 • via Nuitee
T
Tal • family_with_children • mx
8
2025-10-06 • via Nuitee
D
david
10
A diamond in Amarillo
Pros:

Check in was amazing!! Fast, convenient and professional. The room was clean and well appointed with two small rooms instead of one. The shower was clean and the towels were better than average quality. The bed feels comfortable and the room seems quiet for being so close to the highway.

2025-10-05 • via Nuitee
F
Fabian
6
Pros:

Restroom was dirty sink was clogged tv didn’t work!!

2025-10-01 • via Nuitee
M
marcos • solo_traveller • us
10
2025-09-29 • via Nuitee