Peninsula Boutique Hotel Port Douglas - Adults Only Haven

Breakfast and location

Great location, friendly staff. Loved the welcome juice on arrival, dehumidifier in room so no musty mouldy smells. Great pool and spa area for relaxing

Pros: Excellent location, right on the beach. Friendly helpful staff. Our room was clean. Comfy bed, we slept well, chilled out and enjoyed the breakfasts. Free use of washing machines and tumble dryers.

Cons: This is not a luxury hotel and if your are expecting 5 star opulence and service, it's not for you. The place is a bit shabby, the public areas could be cleaner, a soggy wet corridor carpet due to leaking ice machine, a lot of mouldy tile grout in the pool and no reception staff after 6pm.
Loved Port Douglas and would go there again. Would we stay at the Peninsula? Probably not.

Great location facing beach.

Beautiful quiet relaxing stay.

Location, great rooms and outside space, excellent breakfast

The hotel has a great location on the beach and close to shops and restaurants.
Breakfast is included and served in a nice cosy little restaurant facing the ocean.

My wife and I stayed here for 3 nights in February and thoroughly enjoyed our stay. Location right next to beach was excellent and within an easy walk into town with plenty of restaurants and bars nearby. Staff were very helpful and friendly. We stayed on a B&B basis and our room was very comfortable and breakfasts were superb.

I booked an executive room in the hotel. Other friends were joining us from other parts of the country and also booked here to join us for a significant birthday event. It was important the we had a larger room. I booked several months previously and had reason to call about other arrangements and was assured the room I booked was the larger room. When we arrived today we discovered that we were not in fact in a larger room and I was told that we had been upgraded because there was a problem with the air-conditioning in the room I booked.
I told the manger that this in fact was not an upgrade and that I should have been given notice if there was a problem to enable me to make alternative plans. She kept telling me that this was an upgrade as if I should be grateful.
I would not recommend this hotel. It is showing signs of aging, tired and if this is one of the larger room, a standard room must be pokey.
I have not been offered any compensation for the inconvenience dispite my very clear protests about this change to my booking.
Poor customer service.

They claimed we were upgraded from a large suite to a Sea view. We were responsible for 10 pax bookings for the weekend.
The room claimed to be an upgrade was half the size we booked for and paid for. Apparently the room we booked had a broken air-conditioner. No similar room was offered. No compensation offered. We're herefor a 70th birthday celebration and been let down. There was no communication prior to our arrival.😒

Comfortable, great location, fabulous breakfast and the hotel and cafe/ restaurant staff were tremendous!

We were really looking forward to staying here because of the great reviews and pictures but we came away feeling very underwhelmed. The whole place is in desperate need of a re-vamp and deep clean! There was plenty of space in our room but everything is dated and in need of replacing and the whirlpool bath had small cracks in it so we didn't use it. We were there for 4 nights and the same bugs were on the balcony the whole stay so clearly no one had been in to clean in 4 days. We stayed on a B&B basis and the quality of the food was good however you can only pick one item from the menu and one hot drink, this is certainly not in keeping with any other 4.5 star hotel we have stayed at. The staff on reception were friendly but this closed at 6pm, again not 4.5 star service. The pool area was ok but again in need of a re-vamp. The best thing going for this hotel is the location, our room over looked the ocean which was lovely and it is in close proximity to all the shops/bars and restaurants. We didn't feel we had value for money and would say this is at best a 3 star hotel, not sure how it has acheived 4.5?

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Great hotel. Lots of outdoor space. Lovely rooms with balcony overlooking the sea. Staff was excellent. Bed very comfortable. Location perfect. Highly recommend.