Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Excellent amenities
Cons:
Cleanliness concerns
Room maintenance issues

Categories

Cleanliness
8.14
Room needing lots of maintenance with several issues, from lighting to bathroom fixtures.
Service
9.61
Staff were all helpful and friendly.
Location
9.65
La ubicación e instalaciones, excelente localización.
Room Quality
7.6
Hotel viejo. La habitación parecía un velorio. No había luz suficiente.
Amenities
9.63
Exceptionnal Gym and very good breakfast.
Value for Money
9.09
Standard value for this hotel tier.
Food and Beverage
8.64
El café deli, no sentí que hubo atención de calidad.
Overall Experience
9.61
A wonderful stay from start to finish.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:26

Property Description

Luxurious Accommodation in Quito’s Affluent District

World-Class Amenities: Enjoy 2 pools, tennis and squash courts, a spa with hydromassage tub, and massage treatments.

Exquisite Dining Options: Indulge in dishes from renowned French, Swiss, and Japanese culinary traditions at five on-site restaurants.

Convenient Location: Explore Quito’s Old Town district, just 3 km away, or head to the vibrant Mariscal Area, a 15-minute drive from Swissôtel.

Experience elegance and luxury at Swissôtel Quito. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 11 years old stay for US$0 per person per night when using an existing bed.
    People 3 years old and over stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 512 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 7.6
Amenities: 9.63
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.61
F
FERNANDO • couple • ec
10
2026-06-27 • via Nuitee
J
Jorge Andres • solo_traveller • ec
10
2026-06-26 • via Nuitee
K
KENSHIN • solo_traveller • jp
9
2026-06-22 • via Nuitee
C
Cubillos • solo_traveller • it
10
El mejor desayuno que he visto en hotel. Excelente en calidad, surtido y presentación.
Pros:

Lo mejor que tuvo mi estadía por lejos fue el desayuno. Lejos el desayuno con mayor variedad y de excelente calidad absolutamente todo. Todo delicioso y personalizado. Los shots saludables, la chia con avena, la lecha con manzana. Dios mio!!! Excelente. El mejor desayuno de hoteles qué he tenido. Todo muy delicado bocados pequeños excelente presentación tantos dulces como salados. El resgaurant también muy buena calidad de la comida. Quedo pendiente probar el restaurant asiático.

Cons:

No recuerdo.

2026-06-22 • via Nuitee
J
Javier • solo_traveller • sv
1
2026-06-21 • via Nuitee
U
U6598AQmichaelf • Business
2
Unfortunate service
Pros:

Service was truly terrible. I attempted to get some assistance purchasing flowers and the concierge said they would have the flowers ready at my check out, but when the time came there were no flowers and no shops to get anything last minute from. The rooms were very loud and the doors in the hallways slam very loudly. It’s unfortunate because it’s a nice hotel but the service was a tremendous let down

2026-06-19 • via Tripadvisor
A
Andres • extended_group • se
9
2026-06-17 • via Nuitee
M
Mauricio • solo_traveller • br
8
2026-06-17 • via Nuitee
R
RachTheViking • Couples • Crewe, Cheshire, England
8
Good for a short stay
Pros:

This hotel was booked for us by Royal Galapagos cruise company as a part of the pre-cruise liveaboard package.

We started our stay late with a little error as the reception staff booked us into floor 6 however our cards didn't work for 6 in the lift and the lift only takes you to the spa, your allocated floor and the lobby. We got out on floor 5 which is mostly conference rooms but found the room number stated on the card. We tried to get into this room but our room key didn't work. I assumed it was because I quickly pocketed it next to my phone. My partner stayed and I took the lift back to the lobby. The receptionist realised that their was already someone in that room so thankfully we didn't get in to their room.
They changed the cards and I got back in the lift it was then I realised I could only get out at floor 6 and my partner couldn't get to me as there isn't any stairs that isn't situated behind an alarmed fire exit. My partner ended up putting all our luggage in the lift and we met in the lobby before a member of staff asked us what we were doing and we explained. The staff make an effort to dress well, their uniforms are very smart and so were most of their clients. We had been travelling for nearly 36 hours so were not in the best shape and you could tell they were judging.

This aside, when we got to our room we were pretty happy. The room had a huge king sized bed, it was sold to us as a business advantage which doesn't seem to be available on their website for direct booking. The bed is comfortable and the room is temperature controlled. There is quick free WiFi, hairdryer (small) and iron board in the room which helped. It has a separate desk, TV and vanity area.
The bathroom has double sinks and nice smelling amenities.

Sleeping wise... The room has a remote controlled blind system including a blackout blind which was great however if you get a front road facing room, the constant flow of traffic is incredibly loud. There is also no soundproofing on the doors so you can hear people entering and leaving.

We stayed for two nights and had breakfast included. Breakfast starts at 06:30. It's a wait and sit service then buffet style with only ordering coffee and tea, it has a really good range, freshly cooked omelettes, local food, fresh fruit, pastries, meats and cheeses.

Their is water bottles in the room and reception can also give you these after dark. The area is okay however we were advised not to go out after dark.

Our transfer to the airport was at 6am, we were told that there are pastries available at reception. When we got down they explained there wasn't any but you could pop into the buffet as a cold breakfast was available.

2026-06-15 • via Tripadvisor
J
Jose • couple • ec
10
2026-06-15 • via Nuitee
G
Gómez • couple • ec
1
2026-06-14 • via Nuitee
K
katies418 • Friends getaway • Casa Grande, Arizona
8
Mostly Positive
Pros:

The hotel is a very nice facility with an outstanding staff. Rooms are spacious and comfortable with all the amenities you would want. The breakfast buffet is excellent. What makes this hotel special is the staff. They were always available, smiling, and ready to help. From the hotel entrance to the cleaning staff to the breakfast workers it was a comfortable and welcoming experience.

It didn't get 5 statrs as there were a couple issues. Our shower head didn't work right (water shot out the sides) and I reported it 3 times. It was never fixed. Also they give you a QR code to scan for menus and what shows is no where close to the actual offerings or prices, at least in the LePoint. Several of the choices didn't exist and many prices were double when you got to the bar. Would not have minded if the information was correct.

And while public transport is available to the center of town you are in a business area. No commercial opportunities for shopping. Overall okay.

2026-06-12 • via Tripadvisor
J
JEAN PAUL • solo_traveller • pe
9
Muy buena ubicación y desayuno
Pros:

El Tamaño

Cons:

El colchón estaba un poco duro

2026-06-12 • via Nuitee
M
Marcela • solo_traveller • cl
10
excelente
Pros:

bien

Cons:

bien

2026-06-11 • via Nuitee
M
marcus • solo_traveller • gb
8
2026-06-10 • via Nuitee
P
petratA9053SE • Business
10
All of the employees really care
Pros:

The hotel is beautiful with the great restaurants. The best are all employees, whom really care. They did assist me with all my requests. Thank you to all the team!

2026-06-08 • via Tripadvisor
L
Luis Patricio • couple • ec
5
La griferia necesita renovacion
2026-06-08 • via Nuitee
H
HENRY EFRAIN • family_with_children • ec
10
Espectacular
Pros:

Ubicación, servicio a la habitación, la piscina. Parking gratis. Todo bien

Cons:

Todo ok

2026-06-07 • via Nuitee
J
jessicaeZ9065HQ • Solo travel
10
Food and Staff
Pros:

Excellent service and staff! The food was superb and the wait staff were on top of everything. They were even happy to let me practice my Spanish! Highly recommend.

2026-06-04 • via Tripadvisor
D
Daniel • couple • ec
10
2026-06-04 • via Nuitee