Crowne Plaza Düsseldorf - Neuss by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.8 (3887 reviews)
Rheinallee 1 , Neuss , DE
+49 2131 7700

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great river view and spacious rooms
Excellent and comprehensive breakfast
Very friendly and helpful staff
Good location near park and shopping, easy parking
Clean rooms (generally) and comfortable beds
In-room amenities (kettle, coffee machine, iron)
Cons:
Poor sound insulation / noisy corridors and adjoining rooms
Occasional cleanliness issues (fridge), WC smell in bathroom
Heating not fixed on arrival in one report
Language barrier / brief impatience during billing (duplicate charge incident)
Uncomfortable rollaway bed and some room fixture issues (slow drain, non-anti-slip bath)
Pool reported as cold; not all TV channels available

Categories

Cleanliness
7.5
Generally reported as very clean (rooms, breakfast area), though isolated issues mentioned (fridge looked unclean, occasional WC smell in bathroom).
Service
8.4
Staff repeatedly described as extremely friendly, helpful and reactive (named staff praised); some service issues: heating not resolved on arrival and occasional impatience/language barrier during billing.
Location
8
Strong location by the river, near a shopping centre and pleasant park; convenient parking. Slight drawback: not very close to the train/tram to central Düsseldorf.
Room Quality
7.2
Rooms praised for spaciousness, comfortable beds and great views; negatives include poor sound insulation (noisy), issues with extra bed comfort, some faulty/unclean fridge, slow-draining shower and not all TV channels available.
Amenities
7.5
Good in-room amenities noted (kettle, coffee machine, iron, fridge) and breakfast facilities; pool reported as cold and some shower/bath safety/drain issues.
Value for Money
7.5
Perceived as a good, full-service hotel with solid breakfast and comfortable rooms; distance from transit and a few service/room issues slightly reduce perceived value.
Food and Beverage
8.2
Breakfast repeatedly described as excellent and comprehensive; evening restaurant food praised in specific reports.
Overall Experience
8.1
Overall positive stays with memorable service and pleasant atmosphere/view; some stays impacted by noise, cold pool, or isolated service/room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Luxurious Amenities

This upscale hotel in Neuss offers a serene spa, a delectable restaurant, and modern rooms equipped with flat-screen TVs. The property's prime location provides stunning views of the Rhine and Düsseldorf city center.

Fine Dining Experience

Indulge in a culinary journey at the Riverside restaurant, where you can savor regional and international delicacies while enjoying picturesque views of the Rhine. Unwind with a refreshing drink at the on-site bar.

Wellness and Recreation

Stay active during your stay with access to the hotel's gym, indoor swimming pool, and relaxing sauna. Perfect for unwinding after a day of exploring the nearby attractions.

Experience luxury and convenience at Crowne Plaza Düsseldorf - Neuss, ein IHG Hotel. Book now for an unforgettable stay!

Important information:

Sauna & Saunarium is available between 05:00 pm - 10:00 pm upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Location

Guest Reviews

7.8
Based on 3887 reviews
Cleanliness: 7.5
Service: 8.4
Location: 8
Room Quality: 7.2
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 8.2
Overall Experience: 8.1
S
Sebastiaan • solo_traveller • nl
8
2026-10-31 • via Nuitee
X
Xunxun • extended_group • de
10
2026-10-30 • via Nuitee
J
Jogopb • family_with_children • de
8
Pros:

Das Zimmer in der 14 Etage und der damit verbundene Ausblick auf Düsseldorf und den Rhein war unbeschreiblich. Auch die Größe des Zimmers war sehr komfortabel.
Beim Frühstücksbuffet hat es an nichts gefehlt.

Cons:

Leider war das Zimmer bei unserer Ankunft recht kalt und trotz Anmerkung an der Rezeption wurde dies nicht behoben.
Auch das Zustellbett war nicht so komfortabel. Für eine Übernachtung noch ok aber mehr auch nicht.

2026-10-30 • via Nuitee
M
Mirko • solo_traveller • de
9
Pros:

Die Lage

2026-10-29 • via Nuitee
L
liblanca • extended_group • es
9
Good places to stay
Pros:

The hotel is located in Neuss, near a shopping centre and a lovely riverside park right opposite the hotel. Parking is easy. If you prefer to stay outside central Düsseldorf, it’s a great option. The rooms are very clean, comfortable and bright.

Cons:

It’s best to have a car, as the train station isn’t particularly close.

2026-10-29 • via Nuitee
B
Bartosz • family_with_children • at
9
2026-10-28 • via Nuitee
S
Sylvia • couple • de
9
Heel comfortabel hotel
Pros:

Locatie, uitgebreide ontbijt, àlles aanwezig in kamer, vriendelijk personeel

Cons:

De douche in het bad, niet antislip, water liep heeel langzaam weg

2026-10-28 • via Nuitee
P
Paul Danick • solo_traveller • fr
8
Great
Pros:

Le personnel est réactif à l’accueil.

2026-10-27 • via Nuitee
P
peter • family_with_children • nl
9
Pros:

Dicht bij de rivier en klein winkelcentrum.

Cons:

De wc lucht in de badkamer.

2026-10-26 • via Nuitee
C
Cindy • family_with_children • nl
8
2026-10-26 • via Nuitee
S
Sawsan • couple • nl
10
2026-10-25 • via Nuitee
A
Anais • couple • fr
8
2026-10-25 • via Nuitee
Z
Zhimin • extended_group • de
9
Pros:

早餐很美味，位置很棒

2026-10-25 • via Nuitee
S
Saskia • couple • nl
10
Enorm vriendelijk personeel en comfortabel hotel!
Pros:

Extreem vriendelijk personeel, echt wow! Erg goed geholpen door Rami. Zou zeker nog een keer blijven als we in de buurt zijn!

Cons:

Koelkast werkte niet en zag er niet helemaal netjes uit, maar gelukkig hadden wij deze niet nodig.

2026-10-25 • via Nuitee
M
MERULLA • family_with_children • fr
10
2026-10-25 • via Nuitee
B
Birgit • family_with_children • de
8
2026-10-25 • via Nuitee
A
Alaa • family_with_children • ae
6
2026-10-24 • via Nuitee
S
Stefan • couple • nl
8
Dikke 8
Pros:

Het bed. Ruime premium kamer. Goed ontbijt

Cons:

Koud zwembad.
Niet alle zenders op de tv.

2026-10-24 • via Nuitee
M
Michael • extended_group • de
8
2026-10-20 • via Nuitee
N
Nataliia • family_with_children • ua
10
definitely recommend
Pros:

The whole place has a warm, cozy atmosphere that makes you feel right at home. Would definitely recommend!

Cons:

-

2026-10-20 • via Nuitee