Crowne Plaza Düsseldorf - Neuss by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.1 (3386 reviews)
Rheinallee 1 , Neuss , de

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast options
Comfortable rooms
Cons:
Cleaning issues
Parking difficulties
Defective amenities

Categories

Cleanliness
7.43
Several reviews indicate issues with room cleaning and maintenance.
Service
8.4
Reviews highlight friendly and helpful staff.
Location
8.44
Location is well-rated, providing easy access to attractions.
Room Quality
7.89
Rooms are generally described as comfortable and well-maintained.
Amenities
8.42
Amenities including spa and pool were appreciated, though there are minor concerns.
Value for Money
7.38
Some reviews indicate the hotel may be overpriced for the experience.
Food and Beverage
8.93
Breakfast and dining options are frequently praised.
Overall Experience
7.9
Overall positive experiences, though with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 16:20

Property Description

Luxurious Amenities

This upscale hotel in Neuss offers a serene spa, a delectable restaurant, and modern rooms equipped with flat-screen TVs. The property's prime location provides stunning views of the Rhine and Düsseldorf city center.

Fine Dining Experience

Indulge in a culinary journey at the Riverside restaurant, where you can savor regional and international delicacies while enjoying picturesque views of the Rhine. Unwind with a refreshing drink at the on-site bar.

Wellness and Recreation

Stay active during your stay with access to the hotel's gym, indoor swimming pool, and relaxing sauna. Perfect for unwinding after a day of exploring the nearby attractions.

Experience luxury and convenience at Crowne Plaza Düsseldorf - Neuss, ein IHG Hotel. Book now for an unforgettable stay!

Important information:

Sauna & Saunarium is available between 05:00 pm - 10:00 pm upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DUS

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 24 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 3386 reviews
Cleanliness: 7.43
Service: 8.4
Location: 8.44
Room Quality: 7.89
Amenities: 8.42
Value for Money: 7.38
Food and Beverage: 8.93
Overall Experience: 7.9
D
Daniel • family_with_children • cz
10
2026-03-15 • via Nuitee
E
Emma • solo_traveller • be
10
2026-03-14 • via Nuitee
A
Andreas • family_with_children • de
9
Pros:

Grosses Zimmer sauber Spa Bereich ok

Cons:

Ablauf Brandalarm

2026-03-14 • via Nuitee
K
Kenny • family_with_children • be
10
Pros:

Perfect room
Splendid breakfast
Nice swimming pool

2026-03-14 • via Nuitee
Özgür • family_with_children • de
8
2026-03-13 • via Nuitee
M
Mircan • solo_traveller • de
10
2026-03-13 • via Nuitee
A
Andrea • couple • de
9
Minikurztrip zum Valentinstag
Pros:

Alles 😊

Cons:

Ich finde die Badewanne nicht so toll darein zusteigen war nicht so gut undvon der Duschhöhe für einen großen Menschen nicht komfortabel , hätte es eine schöne begehbare Dusche gegeben dann hätte ich 10 Punkte gegeben . Bei so einer komfortablen Zimmerausstattung hat die Dusche noch potential.

2026-03-13 • via Nuitee
G
Grzeschiczek • solo_traveller • de
10
2026-03-12 • via Nuitee
S
Stefan • family_with_children • de
8
Pros:

Freundlichkeit des Personals. Gutes Frühstück. Auf Sonderwünsche wird unkompliziert eingegangen. Zimmer sind ordentlich und gut ausgestattet.

Cons:

Diesmal war das Badezimmer nicht so gut sauber gemacht. Benutzter Zahnputzbecher und Handtuch. Allerdings haben wir relativ kurzfristig gebucht. Trotzdem sollte so etwas nicht passieren. Da hat man ein komisches Gefühl.
Außerdem sollte mal im Detail leicht nachgebessert werden.

2026-03-12 • via Nuitee
C
colak • extended_group • de
10
Gute Lage nah am Mode Center
2026-03-11 • via Nuitee
S
Scheuer • family_with_children • de
8
2026-03-10 • via Nuitee
C
Christiane • family_with_children • de
8
Pros:

Frühstücksbuffet
Ausblick
Pool

Cons:

Mülleimer defekt.

2026-03-09 • via Nuitee
M
Manissa • couple • fr
6
Décevant pour un anniversaire mais petit déjeuner vraiment bien
Pros:

Petit déjeuner été vraiment bien

Cons:

J’avais demandé une petite attention à l’hôtel pour les 34 ans de mon mari , il n’a même pas eut une carte pour dire d’avoir un petit souvenir . De plus lit King size super mais couette séparer pour 1 personne et plus de double disponible.. hôtel 4 étoile au rez de chaussée mais semble très vieillot à l’étage pourtant à 19 e le parking extérieur on peut se permettre de rénover… piscine très froide , les gens ont très peu de respect et laisse tout trainer , serviette , maillot de bain ?!!! . Honnêtement je ne reviendrai pas car à 134 e la chambre j’espèrer un peu mieux pour un 4 étoile .

2026-03-09 • via Nuitee
K
Kasim • solo_traveller • de
4
War ein unangenehmer Aufenthalt
Cons:

Das Hotel entspricht überhaupt nicht dem Standard, den ich von Crowne Plaza kenne.
Das Gebäude wirkt sehr alt und schlecht gepflegt. Besonders der Aufzug ist extrem veraltet. Insgesamt macht das Hotel keinen modernen oder renovierten Eindruck.

2026-03-08 • via Nuitee
T
Thorben • couple • de
1
2026-03-07 • via Nuitee
A
Arndt • solo_traveller • de
7
2026-03-05 • via Nuitee
M
Maren • couple • de
9
Sauberes schönes Zimmer, nettes Personal 👍🏼
Pros:

Die Freundlichkeit des Personals

2026-03-05 • via Nuitee
M
Melanie • solo_traveller • de
10
2026-03-05 • via Nuitee
E
EL • family_with_children • at
8
2026-03-05 • via Nuitee
I
Isabelle • family_with_children • de
9
2026-03-05 • via Nuitee