ITC Kakatiya, a Luxury Collection Hotel, Hyderabad

Both the check-in and check-out processes were unexpectedly slow and took considerably longer than anticipated. There was also no seating available for guests while completing the formalities. Furthermore, even the soft copy of the final invoice took an entire day to be shared after check-out.

At Kebab & Kurries, we requested the bill for payment, but it took nearly 30 minutes to arrive despite repeated follow-ups. The staff appeared slow and unresponsive, and we were almost ready to leave before the bill was finally provided.

Overall, the service lacked urgency, efficiency, and attentiveness. Significant improvement is required in both the front-desk and restaurant service.

Excellent first impression driving up. Fancy lobby, but felt somewhat sterile and industrial. Has a multi-cuisine restaurant downstairs. We had dinner and breakfast there. For dinner, we had a fish dish that was recommended by the waiter; it was so good.

The room was good; the floor and carpet had some food crumbs that had not been cleaned up. The view was toward the street, but the windows did a great job of keeping the road noise out. Gauze curtains for privacy, and blackout curtains if you want to sleep late.

There are some outside restaurants and shops within walking distance; we did not give them a try.

ITC kakatiya a luxury hotel begumpet hyderabad itc kakatiya is an awesome property to relax it has swimming pool, sauna,steam bath 24×7 the hotels to dine are also very good ambience was too good all staff are well trained always they are ready to help with smiling face specially house keeping venu gopal n krupa anandam help all the time he is very sincere n fantastic person I liked his service I m recommended to every one if you visit hyderabad dont miss to stay this ITC kakatiya hotel superb n fantastic service

Just about being old known 5 star hotel in that area ITC branded.

Our stay at ITC Kakatiya was truly wonderful. Every member of the team made us feel welcome and ensured that our experience was comfortable from start to finish.

A special thank you to Sukhdeep, Harsh, Ritik, Mr. Yadav, Manish, Pulkit, Tina, and Chef Sourav for their exceptional hospitality and attention to detail. Their warmth, professionalism, and genuine care made every interaction memorable.

A special mention to Mahima at the reception for her courteous welcome, smooth assistance, and ever-smiling approach. She made the check-in and overall experience effortless.

Thank you to the entire team at ITC Kakatiya for making our visit so enjoyable. We look forward to returning soon.

The hotel has an old world charms, the rooms are spacious, breakfast spread great and staff is superb and helpful.
The room housekeeping didnt feel up-to-the-minute mark, the sparkle that you expect in the bathroom and the fragrance of a itc hotel was missing.
The duvet covers felt unclean and the we flush wouldn't stop thru the night

I would like to sincerely appreciate Mr. Kuldeep Upadhyay from ITC Kakatiya Hotel Hyderabad for his outstanding service.
He was extremely friendly, highly professional, and provided truly excellent personal service.
He is very knowledgeable and well-organized, and arranged my delivery quickly and efficiently without any hassle.
His attitude and attention to detail made everything smooth and stress-free.
An employee like him is exactly what every company would be proud to have and retain.
I hope to see you again on my next visit.
Thank you for your kind, safe, and secure assistance and wonderful hospitality.