Leonardo Plaza City Tower

The hotel’s description promised a "comforting indulgence," but unfortunately, my experience didn’t align with these expectations. On the night of the 3rd of September, a loud screeching noise from the air-conditioning unit kept me awake, which was particularly disappointing after already changing rooms due to similar issues.

Additionally, I noticed mold in the bathroom, a persistent leak outside the room, and neither room I stayed in had a bath plug, making the bath unusable. These issues detracted from the comfort that was advertised.

The most distressing incident occurred when I accidentally got locked in the bathroom during the night, without my phone, and had to wait about 10 minutes to free myself. At checkout, the staff kindly asked if I had been contacted about another room change following my complaint to Expedia, but no one had reached out to me. Given the short duration of my stay, it wouldn’t have been worth moving rooms again.

While the staff were friendly and tried to assist, my stay was far from the "comforting indulgence" described. I kindly request compensation for the inconvenience and discomfort I experienced.

Please note that I have photo evidence of the issues mentioned and can provide them if needed.

Staff was nice when we checked in but there was no one at the desk when we left in the morning and needed a cab to the airport because the trains weren't running (also a security issue). There was a ton of mold in the bathroom and some in the bedroom--I can't even believe it was rented in that condition. The shower head fell on both of us as we showered. The extra blanket was stained. A dog was barking incessantly.

mold in the ceiling, not 4 or 5 stars at all, smell on the R floor

Rooms were disgusting food was terrible!! Would not stay here again

I stayed at this hotel 10 years ago and it seems nothing has been updated the swimming pool area was dirty the sun loungers where filthy dirty breakfast selection was strange toaster didn’t work fried eggs where cooked and left out so they where cold no room cleaning for 2 days my list goes on and on I was told they will be refurbishing the hotel soon it needs it at the price they charge

The room was smelling from cigarettes , table had rust in it and the chair was old and torn .
Wouldn't come back. Especially not when paying over £100.

Staff are rude and the rooms are in need of a serious make over. Could barely even see trough the window it was so dirty. I would strongly recommend you give this one a miss!

The location was excellent and easy to get too. Great view from our room
The aircon in our room made a squicking noise which was reported.
There was a massive party in the room next door until all hours in the morning and although the hotel asked them to keep quiet, they didn't

The staff are really friendly and welcoming. The room was very quiet and comfortable.

Service needs improvement

On the critical side:

The hotel quite unclean, dust in many place, water marks
in the bathroom etc.

The bathtub plug did not work, the shower door was loosely connected and did not look too stable.

Spa was "under construction" which was a major disappointment as it was not indicated during booking.

There is distinct cigaret smoke odor near the elevators and on the steps leading from the parking. The staircase leading from the parking is utterly disgusting, and unsafe, with rubbish and exposed electrical wires. By the way, the reasons we know that is that the elevators were not functioning half the time so we took the more active way to the parking lot.


After the first night we got a call, asking if everything is ok. I mentioned all of the above, and I was assured that a manager will get back to me. I am still waiting.

On the positive side:
Some staff made (successful) efforts to provide us with an extra folding bed when we checked in late at night.

All ok

Toilets were dirty, a constant noise of running water, bad smell, sheets looked not clean

I enjoyed my stay and the staff was friendly

No bellboy , mirror television sink etc full of fingerprints which means wasn't cleaned
Was charged 2 times for breakfast

This was not my 1st visit in Leonardo, I very much doubt to come back again.

The property looks very old. The toilet did not work, the tv had burnt pixels all over , broken tiles all over the room and very strange smell. Also old elevators and no food service late in the evening.
The only good thing is that the hotel is close to the train station.
This is not what I would expect from a 250$ per night hotel and I don’t think I would return there.

THE breakfast is good.
The hotel did not clean the room twice.

The property was convenient but the staff could have been more interested.I returned one evening to find my door open; when I told reception they had absolutely no interest or understanding of the safety/ security issues and concerns. The room safe also appeared to have been broken but, fortunately, I had taken any valuables with me.

Front desk, Oksana, was perfect. Helpful, funny, and warm. Her patience while I settled my credit card issues helped me keep my cool.
Parking cost 60 shekels as it wasn’t part of the hotel property, but was super convenient elevator access to the lobby.
Room was clean, view was great from the 15th floor. (Though in winter the windows don’t get cleaned as often…) Bathroom also clean, shower water pressure was very good.
Booked a breakfast meeting and was sitting there from 7:30am to 12:30pm. Nothing but service and accommodation. AND THE BREAKFAST WAS DELICIOUS. It was exactly what you want from an Israeli hotel breakfast. They nailed it.