Mexico City Marriott Reforma Hotel

Hotels
•
Marriott Hotels & Resorts
8.8 (211 reviews)
Paseo de la Reforma 276 Col Juarez , Mexico City , mx

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good food
Cons:
Inconsistent service
Room quality concerns
Cleanliness issues

Categories

Cleanliness
7.89
Some concerns were raised about hair found in the shower, affecting the overall cleanliness rating.
Service
9.16
The staff was generally friendly, but several reviews highlighted significant service delays, especially in handling requests.
Location
9.4
Multiple reviews praised the hotel's excellent location and safe area.
Room Quality
7.85
Some reviews mentioned that rooms were dated, affecting overall quality perception.
Amenities
8.88
Amenities such as a pool and a good restaurant were noted positively.
Value for Money
8.84
Some guests commented on feeling the price was high for the quality of service received.
Food and Beverage
9.39
The breakfast buffet was described as varied and delicious, receiving high praise.
Overall Experience
8.96
General feedback was positive, though service and room quality issues affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:02

Property Description

Luxurious Amenities and Dining Options

Experience a stay of luxury at Mexico City Marriott Reforma Hotel, offering an outdoor swimming pool, modern fitness center, and on-site spa services. Indulge in exquisite dining at Condimento Restaurant serving Mexican and international cuisine, or savor steakhouse fare at La Mansion Restaurant.

Convenient Location

Conveniently located within walking distance of the Angel of Independence monument and the US Embassy, our hotel provides easy access to explore the vibrant city of Mexico City.

Comfortable Guest Rooms

Relax in our well-appointed guest rooms featuring 42-inch LCD TVs, coffee makers, and minibars, ensuring a comfortable and enjoyable stay.

Book now for an unforgettable experience at Mexico City Marriott Reforma Hotel!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Bed type is subject to hotel's availability and cannot be guaranteed.

Please note that in room categories that include breakfast, it is only offered for 2 guests. A third guest is to pay for their breakfast directly at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: MEX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 211 reviews
Cleanliness: 7.89
Service: 9.16
Location: 9.4
Room Quality: 7.85
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 9.39
Overall Experience: 8.96
H
Hideya • solo_traveller • es
5
Cons:

Security alertがでている週に宿泊を延長せざるをえなかったが、そのような緊急の週に毎日、宿泊費をもとても高く(通常300ドル台のところ、520ドル以上)に変えていた。非常事態に便乗して、レートを高くすることは許せない。また、従業員は常に受け付けてのところで話していて、態度が悪い。

2026-03-01 • via Nuitee
E
Evaristo • extended_group • mx
8
Tranquilidad
Pros:

La rapidez para la reservacion

Cons:

Que en mi reservacion decia que incluia el desayuno y no fue asi.

2026-02-28 • via Nuitee
M
MA C • extended_group • mx
10
A DISGUSTO CON BOKING , VOY A CONSIDERAR MEJOR OTRA OPCION O BIEN EN EL HOTEL QUE ME HOSPEDO.
Pros:

EN SI EL HOTEL EXCELENTE, TENGO 2 FINES DE AÑO HOSPEDANDOME EN ESTA TEMPERADA Y EXCELENTE.
LO QUE NO ME PARECIO Y ESTOY A DISGUSTO ES CON BOOKING DE LAS 2 HABITACIONES ESTABAN CON LOS DESAYIUNOS INCLUIDOS Y UNA HABITACION ERA 3 PERSONAS ADULTAS Y LA OTRA HABITACION 2 ADULTOS Y 1 MENOR DE 4 AÑOS Y A LA HORA DE MI ENTRADA EN MARRIOT ME INDICARON QUE POR PARTE DE BOKING ERA UNA HABITACION CON 2 DESAYUNOS Y LA OTRA 1 DESAYUNO, TUVE QUE PAGAR LO ADICIONAL.

Cons:

VUELVO A MENCIONAR CON EL HOTEL TODO BIEN CON EL SERVICIO DE BOKING MALO

2026-02-11 • via Nuitee
J
José Luís • couple • br
8
2026-01-23 • via Nuitee
C
Cuba • family_with_children • mx
8
Ubicación buena
Pros:

La ubicación

Cons:

que al parecer era otro tipo de habitación y no la que nos dieron

2026-01-21 • via Nuitee
A
Andrew McLaren • couple • hk
7
2026-01-20 • via Nuitee
J
JORGE ALBERTO • couple • mx
4
Incomodo
Pros:

La remodelacion de las habitaciones

Cons:

Que no avisaron al momento de reservar que tenian remodelacion y no se podia descansar desde las 9 am hasta las 6 pm y que tampoco tenian disponble la calefaccion

2026-01-20 • via Nuitee
J
Julian • extended_group • mx
10
Perfecto balance en la relación precio-servicio.
Pros:

Excelente atención de todo el personal que nos atendió.

Cons:

Nada.

2026-01-19 • via Nuitee
F
Fidel • couple • mx
9
2026-01-19 • via Nuitee
O
Oscar • couple • us
10
This was definitely one of my best stay experience
Pros:

Everything was so awesome!!

Cons:

My room view option could of been better.

2026-01-18 • via Nuitee
E
Eric • family_with_children • ch
8
2026-01-10 • via Nuitee
J
Juan • solo_traveller • nl
10
2026-01-09 • via Nuitee
F
felipe • family_with_children • co
9
excelente ubicación
Pros:

excelente ubicación, personal muy amable

Cons:

la habitación está a un costado y no tenía mucha iluminación pero x la alta ocupación no fue posible el cambio pero muy cómoda

2026-01-02 • via Nuitee
M
Mendoza • couple • mx
9
2025-12-13 • via Nuitee
A
Ana • extended_group • pe
10
2025-12-08 • via Nuitee
D
De La Garza • family_with_children • mx
10
Pros:

El trato del personal fue excelente

2025-11-17 • via Nuitee
M
Mauricio • solo_traveller • es
10
Excelente
Pros:

Estuvo todo excelente!

Cons:

Nada

2025-11-15 • via Nuitee
G
Gary • solo_traveller • us
6
Not impressed with that property
Pros:

Staff was nice and helpful

Cons:

Rooms were dated and hotel was as well

2025-11-04 • via Nuitee
W
William
8
Pros:

Great lication

2025-10-10 • via Nuitee
E
Emanuela • couple • br
9
2025-10-09 • via Nuitee