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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Laundry
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Fishing
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Children's playground
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Canoeing
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Sauna
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Dry cleaning
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Breakfast in the room
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Diving
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Massage services
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Games room
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Snorkelling
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Spa/wellness center
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Barber/beauty shop
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Table tennis
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Currency exchange
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Mini golf
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Babysitting/child services
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Billiards
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Darts
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Hammam
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Private parking
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Outdoor pool
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Sun terrace
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Street parking
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Beachfront
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Concierge service
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Wheelchair accessible
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Indoor pool
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Indoor play area
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Emergency cord in bathroom
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Outdoor furniture
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Sun loungers or beach chairs
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Sun umbrellas
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Kids' pool
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Dining Options
Indulge in a culinary journey with 4 restaurants and 2 bars offering a variety of exquisite dishes and refreshing drinks while enjoying stunning Atlantic Ocean views.
Leisure and Wellness Facilities
Unwind with leisure activities like giant chess or a game of tennis, or pamper yourself at the Venus Health Spa with its range of rejuvenating treatments and pools, including one with direct sea access.
Scenic Accommodations
Experience comfort and elegance in every suite and room featuring stylish decor, modern amenities, and private balconies with picturesque views of the sea, mountains, or pool.
Experience the epitome of luxury and relaxation at the Pestana Carlton Madeira Ocean Resort Hotel. Book now to create unforgettable memories.
For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.
Please note that rates including dinner do not include drinks.
If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Gostamos da localização, das várias piscinas e do pequeno almoço.
Não gostei da limpeza dos quartos.
Não gostei da falta de formação de certos empregados. A pior situação foi ao chamar um táxi. A 1 min da porta do hotel há uma paragem de táxis e o rapaz que lá estava a trabalhar no hotel ofereceu-se para chamar o motorista. Assim que entramos, o rapaz, mal encarado, pergunta ao motorista: vais-me dar alguma coisa ou não? E o motorista respondeu que não, educadamente. O rapaz olha para ele e diz-lhe num assobio e com um gesto “então poe-te andar’’. Acho que o que mais nos chocou foi a agressividade com que o miúdo falou com o motorista, bastante mais velho e muito querido.
El resort estába bien
El staff malicimo no fueron professionales ni amigables
Todos estaban de malas
We had a great stay at Pestana Carlton Madeira! The hotel has an excellent location, close to the city center and the marina. There are also bus stops nearby, making it easy to get around using public transport.
The room was clean, spacious, and comfortable. The hotel offers four swimming pools, two indoor and two outdoor, as well as direct access to the ocean, which is a great bonus.
Breakfast was very good, with a wide selection of food to choose from, including scrambled eggs, sausages, fresh fruit, and a variety of sweet options.
The staff were friendly, caring, and always willing to help, making us feel welcome throughout our stay.
Overall, we had a very pleasant experience and would happily recommend this hotel to anyone visiting Madeira!
The free parking is a bit complicated but doable if you are a good driver. But I have seen many people struggling with it and making it difficult for the other people already parked.
O facto de ter acesso ao mar. Era um requisito.
Pequeno almoço muito muito bom e completo.
A vista mar.
Poucos lugares para estacionar.
The hotel had a great location, and the rooms were nice and comfortable. The entire hotel area was clean and well-maintained. We especially enjoyed the swimming pool and the surrounding pool areas. The food at the hotel was also very good. We also appreciated how well we were treated by the staff during check-out, which was a lovely way to end our stay.
Unfortunately, our first impression of the hotel was not particularly welcoming. When we arrived, there was a staff shift change, and the older gentleman who greeted us was rather abrupt. As first-time guests, we had hoped for a more welcoming experience.
Our room was quite noisy, both in the mornings due to the nearby breakfast area and in the evenings. The breakfast area itself was often chaotic and could have been better organized.
We also experienced an unpleasant incident with housekeeping. After our room had been cleaned one day, we found that some of our clothes, which we had left in the bathroom, had been placed in the bidet next to the toilet.
Additionally, the water pressure in the shower was quite poor.
Lovely hotel with great facilities. The staff went above and beyond to help me and my partner celebrate our 3 year anniversary
Nothing bad
Huge, beautiful property. HUGE rooms
Loved all the varieties of the pools.
Breakfast was great and a lot of choices! Traveling with 2 kids, 5 and 6 years old. Great for them
Would recommend and stay again.
When they cleaned our room did not leave us clean coffee cups or take our room service. had piles of dirty plates.
Dimension de la chambre, la vue sur la mer
Le petit déjeuner (le choix) malgré l'absence total d'intimité
le bruit !
Cette hôtel ressemble plus à un club de vacances, musique très forte le soir et impossible de s'isoler même les fenêtres fermées et bien évidemment, impossible d'utiliser la terrasse de la chambre !
Réclamation faite à 3 reprises sans aucun effet.
L'offre de restauration est déplorable pour ce type d'hôtel (2 restaurants dont un self à 38€/ pers dans la salle de pdj)
La salle de petit déjeuner sans intimité, les uns sur les autres...
Good faacilities (pool, clean room), good location (within walking distance to Funchal, good to book tours)
We liked everything except booking transfer for the airport upon return. It was a scam (around double the price of uber/bolt. The problem was that they didn’t tell us the price up front, otherwise I wouldn’t have booked it). Everything else was perfect
The location was beautiful. Central to so many nice restaurants close to town and the view is amazing. Hotel decor was also very lovely and appealing pools were clean and inviting. Overall experience was excellent.
Sijainti oli optimaalinen meidän tarkoitukseemme. Pidimme erityisesti hotellin rannassa sijaitsevasta meriuintipaikasta, josta pääsi myös snorklaamaan. Henkilökunta palveli hyvin golfiin liittyvissä varauksissa. Huone oli siisti ja tilava.
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