Pestana Carlton Madeira Ocean Resort Hotel

Hotels
•
Pestana Hotel & Resorts
8.6 (2429 reviews)
Largo António Nobre , Funchal , pt

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Beautiful location
Delicious breakfast
Cons:
Issues with cleanliness
Parking difficulties
Crowded during events
Some service inconsistencies

Categories

Cleanliness
8.06
Generally clean, but some negative comments regarding housekeeping.
Service
9.03
Consistently kind and helpful staff, though a few issues with responsiveness were noted.
Location
9.07
Excellent location near the sea and city center, contributing positively.
Room Quality
8.52
Rooms are comfortable and well-equipped, with positive feedback on cleanliness and renovations.
Amenities
9.05
Great access to pools, spa, and other facilities, highly rated by guests.
Value for Money
8.01
Some guests felt the experience did not fully match the price point, particularly during events.
Food and Beverage
8.56
Broad selection of quality food, particularly breakfast, though some inconsistencies noted.
Overall Experience
8.53
Overall, guests enjoyed their stay with a few minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:15

Property Description

Luxurious Dining Options
Indulge in a culinary journey with 4 restaurants and 2 bars offering a variety of exquisite dishes and refreshing drinks while enjoying stunning Atlantic Ocean views.

Leisure and Wellness Facilities
Unwind with leisure activities like giant chess or a game of tennis, or pamper yourself at the Venus Health Spa with its range of rejuvenating treatments and pools, including one with direct sea access.

Scenic Accommodations
Experience comfort and elegance in every suite and room featuring stylish decor, modern amenities, and private balconies with picturesque views of the sea, mountains, or pool.

Experience the epitome of luxury and relaxation at the Pestana Carlton Madeira Ocean Resort Hotel. Book now to create unforgettable memories.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that rates including dinner do not include drinks.

If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.


Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 1.20 per hour.

Location

Guest Reviews

8.6
Based on 2429 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 9.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
I
inselhopper • couple • de
10
2026-05-09 • via Nuitee
T
Teresa • couple • gb
10
We’ll be back!
Pros:

Fabulous location, excellent food!

2026-05-09 • via Nuitee
P
Petko • couple • de
8
2026-05-09 • via Nuitee
A
Alexandra • family_with_children • pt
10
2026-05-09 • via Nuitee
L
Luis • extended_group • pt
10
2026-05-04 • via Nuitee
A
Agnieszka • family_with_children • ie
10
2026-05-04 • via Nuitee
F
franck • solo_traveller • fr
8
Carlton vieillissant au niveau des chambres, pour le reste c'est parfait
Pros:

Hotel très bien situé avec de nombreuses piscines.

Cons:

Le confort de la chambre. Petite baignoire, pas de douche à l'italienne. Tapisseries d'âge avancé.

2026-05-03 • via Nuitee
J
Jörg H • extended_group • de
9
Sehr schönes Hotel mit leichten Abstrichen
Pros:

Hilfsbereitschaft des Personals, aufmerksame Gästebetreuung, Lage, ruhiges Zimmer mit Meerblick (es gibt auch welche zur Straße, die laut sind)

Cons:

Schlechter Kaffee beim Frühstück, schlechte Qualität der Marmeladen. Schwierige Parkplatzsituation (gratis parken nur auf sehr beengtem Gelände, teilweise stark abschüssig, dort teils kaum oder keine Parkplätze verfügbar - die oben gelegenen Bezahlparkplätze sind zu teuer)

2026-05-03 • via Nuitee
I
Ina • family_with_children • nl
8
Pros:

Amazing view, comfortable, great breakfast, super nice staff

Cons:

A bit worn-out, wellness closing at 18h, which is a bit strange for a wellness/summer holiday location.

Quite difficult to find all of the facilities e.g. inner pull and jacuzzi allowed for children (not very well indicated)

2026-05-01 • via Nuitee
E
Evelyne • solo_traveller • ch
9
Pros:

Sehr gute Lage und sehr freundlicher Service!

2026-05-01 • via Nuitee
• couple • gb
9
2026-04-30 • via Nuitee
H
Hugueney • family_with_children • br
10
Ótima localização
Pros:

De tudo , funcionários extremamente educados e prestativos .

Cons:

Chuveiro fraco .

2026-04-29 • via Nuitee
C
Chris • couple • gb
9
Idyllic Madeira
Pros:

Beautiful location and stunning pools
Ocean access and great breakfast

2026-04-28 • via Nuitee
M
Martin • extended_group • de
10
2026-04-28 • via Nuitee
B
Beyhan • family_with_children • nl
10
Ik raad het iedereen aan . Alles was perfect in het hotel
Pros:

Alles was op loopafstand. De uitzicht was perfect.

Cons:

De kinderclub was dicht in het weekend dat was iets minder

2026-04-28 • via Nuitee
B
Bogdan • solo_traveller • ro
10
2026-04-27 • via Nuitee
C
CORINNE • family_with_children • fr
9
2026-04-26 • via Nuitee
T
Tripodo Muzi • solo_traveller • lu
10
Pros:

Personnel très aimable, au service du client
Petit déjeuner excellent, très varié, en salle ou en extérieur
Piscine intérieure chauffée, sauna, whirlpool, hammam gratuit
Spa payant
Situation exceptionnelle à quelques minutes à pieds du centre
Chambre, literie très confortable

Cons:

Nous avions une chambre côté ville, donc un peu de bruit le soir, mais supportable.

2026-04-26 • via Nuitee
J
Joao • couple • pt
10
2026-04-25 • via Nuitee
S
Susana • solo_traveller • pt
10
Pros:

Paisagem

Cons:

Falta de estacionemento

2026-04-23 • via Nuitee