Pestana Carlton Madeira Ocean Resort Hotel

Hotels
•
Pestana Hotel & Resorts
8.6 (2514 reviews)
Largo António Nobre , Funchal , pt

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great amenities
Beautiful location
Delicious breakfast
Cons:
Issues with cleanliness
Parking difficulties
Crowded during events
Some service inconsistencies

Categories

Cleanliness
8.06
Generally clean, but some negative comments regarding housekeeping.
Service
9.03
Consistently kind and helpful staff, though a few issues with responsiveness were noted.
Location
9.07
Excellent location near the sea and city center, contributing positively.
Room Quality
8.52
Rooms are comfortable and well-equipped, with positive feedback on cleanliness and renovations.
Amenities
9.05
Great access to pools, spa, and other facilities, highly rated by guests.
Value for Money
8.01
Some guests felt the experience did not fully match the price point, particularly during events.
Food and Beverage
8.56
Broad selection of quality food, particularly breakfast, though some inconsistencies noted.
Overall Experience
8.53
Overall, guests enjoyed their stay with a few minor concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:15

Property Description

Luxurious Dining Options
Indulge in a culinary journey with 4 restaurants and 2 bars offering a variety of exquisite dishes and refreshing drinks while enjoying stunning Atlantic Ocean views.

Leisure and Wellness Facilities
Unwind with leisure activities like giant chess or a game of tennis, or pamper yourself at the Venus Health Spa with its range of rejuvenating treatments and pools, including one with direct sea access.

Scenic Accommodations
Experience comfort and elegance in every suite and room featuring stylish decor, modern amenities, and private balconies with picturesque views of the sea, mountains, or pool.

Experience the epitome of luxury and relaxation at the Pestana Carlton Madeira Ocean Resort Hotel. Book now to create unforgettable memories.

Important information:

For bookings of 9 or more rooms, the hotel will charge a nonrefundable prepayment of 50% of the entire reservation on the guest's credit card.

Please note that rates including dinner do not include drinks.

If you are traveling with your pet, please contact the hotel before your arrival for information on availability, prices, and admission restrictions.


Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 1.20 per hour.

Location

Guest Reviews

8.6
Based on 2514 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 9.05
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
M
Marie Françoise • solo_traveller • ch
9
Pros:

La situation, la gentillesse et la serviabilité de tout le personnel, l'excellent buffet du petit déjeuner

Cons:

Rien

2026-06-27 • via Nuitee
Y
Yariv • couple • il
10
ממליץ בחום. ארוחת בוקר מעולה.חדר מפנק ראוי לציון 10
Pros:

מיקום מצויין חדר ענק וגישה לספא בריכות ואוקיינוס

2026-06-27 • via Nuitee
T
Thierry • solo_traveller • ch
10
Pros:

Tout, en particulier les piscines et l'accès à l'océan.

2026-06-26 • via Nuitee
T
Tamsin • family_with_children • gb
10
Pros:

Wow where do i begin? This place was extaordinary thr staff were so attentive fatima the room service on floor 11 went above and beyond

Cons:

Absolutely nothing to not like

2026-06-25 • via Nuitee
C
COWHIG • couple • gb
8
Great accommodation let down slightly by the food I would recommend B&B only not HB
Pros:

Rooms were excellent , we had a suite so can’t comment on the smaller rooms but have to say the suites were fantastic

Cons:

Food does not match the standard of the facilities in all honest .. some basic hygiene principles not followed however after mentioning the issues three times they finally acted and fixed it

2026-06-25 • via Nuitee
H
Hayley • family_with_children • gb
10
2026-06-25 • via Nuitee
A
anthony • solo_traveller • fr
10
2026-06-25 • via Nuitee
N
Nina • family_with_children • dk
10
Cons:

Der er for meget kø ved elevatorerne. Tager 5-10 min før der kommer en elevator.

2026-06-24 • via Nuitee
V
Veronique • couple • il
10
Agréable séjour
Pros:

Le personnel s'est montré très agréable et attentif.

Cons:

J'ai constaté que le vin était quelque peu onéreux et sa qualité n'a pas entièrement répondu à mes attentes.

2026-06-23 • via Nuitee
P
Patricia • couple • lu
9
Tudo estava perfeito.
Pros:

Muita e ótima variedade de pequeno-almoço. 2 piscinas exteriores de água salgada, uma delas com acesso ao mar. Piscina interior e jacuzzi. A simpatia dos funcionários do hotel, eles estavam sempre disponíveis sempre que tinhamos alguma questão. Durante a estadia, existem praticamente todos os dias animações.

2026-06-23 • via Nuitee
A
Antonio • couple • pt
10
2026-06-22 • via Nuitee
C
Claudia • couple • pt
8
Pros:

Praticamente tudo o hotel é fabuloso

Cons:

Muita confusão no pequeno almoço
Deviam melhorar porém mais empregados para não acumular louças nas mesas

2026-06-22 • via Nuitee
W
Włodzimierz • couple • pl
10
Pros:

Największym atutem hotelu jest jego lokalizacja w bliskiej odległości od centrum oraz bezpośredni dostęp do oceanu. Na pochwałę zasługuje profesjonalna obsługa recepcji oraz główny manager, który stanął na wysokości zadania i rozwiązał nasz problem z lokalizacją pokoju. Wspaniałe śniadania - dużo owoców, bogaty wybór serów, wędlin, pieczywa, osobne stoisko z lokalnymi produktami.(jest możliwość zjedzenia na powietrzu, na dużym tarasie z widokiem na ocean). Obiekt przechodzi stopniowy remont i prezentuje się z roku na rok coraz okazalej Byliśmy tu już trzeci raz i na pewno wrócimy.

Cons:

Jedyna uwaga to zimna woda w basenach zewnętrznych, zdecydowanie przydałoby się podgrzewanie w miesiącach chłodniejszych. Na szczęście są dwa baseny wewnętrzne, w tym jeden z widokiem na ocean.

2026-06-22 • via Nuitee
D
David Antonio • couple • br
10
2026-06-21 • via Nuitee
D
Da • family_with_children • gb
10
2026-06-21 • via Nuitee
S
Santos • solo_traveller • pt
10
Pros:

Da vista, do acesso ao mar das piscinas dos quartos de tudo

Cons:

Nada a apontar

2026-06-21 • via Nuitee
D
Dr. Jánvári Adrienn • solo_traveller • hu
9
2026-06-20 • via Nuitee
S
Sissel Brit • couple • no
7
Fine feriedager på et stort og flott eldre hotell
Pros:

Beliggenhet, uteområdet og romstørrelse

Cons:

Støy fra ventilasjonsanlegget

2026-06-19 • via Nuitee
E
Esmeralda • family_with_children • pt
9
Me hicieron sentir muy especial ♥️
Pros:

Me encanto lo grande y espacioso que es el hotel
Muchas piscinas
El spa excelente
Muchos espacios lindos para tomarse fotos
Y un personal espectacular ♥️

Cons:

No tienen suficientes puestos de estacionamiento ya que es muy reducido y los funcionarios del hotel estacionan dentro. siento que debería de haber más prioridad para los clientes debido que nosotros q estamos pagando debemos estacionar afuera y pagar
Y no me parece justo!

2026-06-19 • via Nuitee
T
Tatsiana • family_with_children • us
9
2026-06-18 • via Nuitee