Hôtel Métropole Genève

Hotels
8.8 (536 reviews)
34, quai General Guisan , Geneva , ch

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Spacious rooms with great views
Cons:
Cleanliness issues
Inadequate amenities
Breakfast quality

Categories

Cleanliness
7.44
Multiple comments highlight issues with cleanliness and maintenance.
Service
9.91
General sentiment indicates friendly and helpful staff.
Location
9.95
Repeatedly praised as a key advantage of the hotel.
Room Quality
8.9
Rooms were noted as very nice, though size was an issue for some.
Amenities
7.93
Facilities were mentioned as needing improvement, especially during renovations.
Value for Money
8.89
Good value for the location, but some amenities fell short.
Food and Beverage
7.94
Breakfast options were criticized, especially compared to expectations for a 5-star hotel.
Overall Experience
9.41
Overall positive experiences highlighted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:49

Property Description

Luxurious Accommodation

Hôtel Métropole Genève offers a 5-star experience with beautifully designed guest rooms equipped with modern amenities such as air conditioning, flat-screen TVs, and free toiletries. Each room provides a comfortable retreat for guests to unwind after a day of exploring Geneva.

Dining and Relaxation

Indulge in exquisite dining at the hotel's restaurant and bar, or enjoy a leisurely breakfast with Continental and American options available daily. The shared lounge and terrace provide perfect spots to unwind with a drink in hand, offering a serene atmosphere for guests to relax and socialize.

Convenient Location

Situated less than 1 km from the city centre and a short walk from Jet d'Eau, Hôtel Métropole Genève is conveniently located near popular attractions including Gare de Cornavin and St. Pierre Cathedral. With Geneva International Airport just 6 km away, the hotel offers easy access for travelers.

To experience luxury and convenience in the heart of Geneva, book your stay at Hôtel Métropole Genève today.

Important information:

We are delighted to announce the renovation of the Hotel Metropole Geneva. The constructions will be organized in order to maintain the operations of our hotel, which has a really important place in the hearts of the Genevans.
All possible solutions are in place to minimize any inconvenience during your stay.

After the rooms and meeting spaces, it's now time to redesign our restaurant and bar and offer you a unique experience in Geneva as of next year. While our outlets are closed, a complimentary Hospitality Lounge is available for our in-house guests and offers self-serviced drinks and finger foods . The in-room dining is available around the clock, as well as the MET Rooftop (except during seasonal closing) . Our concierge team, true destination expert, will be happy to suggest partner restaurants suiting your tastes just a few steps from the hotel, located in the heart of downtown.
Please note that the hotel entrance, Quai du Général Guisan, as well as our valet parking service, will remain available throughout the renovation period.
We look forward to welcoming you in the reinvented Metropole!Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs CHF 55 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 3 years old and over stay for CHF 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 536 reviews
Cleanliness: 7.44
Service: 9.91
Location: 9.95
Room Quality: 8.9
Amenities: 7.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 9.41
M
Marwah • solo_traveller • kw
7
Pros:

Location & AC & Staff

Cons:

Rooms too small, new decor is MID

2026-07-11 • via Nuitee
I
ISABELLA • family_with_children • br
10
2026-07-10 • via Nuitee
A
Amena • couple • eg
4
Pros:

Location was great the hotel was clean

Cons:

The hotel air conditioner wasn’t working at all also I was very disappointed with the food. It tasted stale and did not seem fresh. There was also very little variety, and the selection was quite limited. Overall, the quality of the food did not meet my expectations.

2026-07-04 • via Nuitee
E
Erman • family_with_children • tr
7
Pros:

Odalar temız ve konforlu

Cons:

Kahvaltı yetersız

2026-06-29 • via Nuitee
S
sami • couple • sa
9
Pros:

موقع الفندق مميز وأفضل من موقع فور سيزون ومندارين

Cons:

بصراحه التكييف ماكان عندهم وساعدونا جابوا فلتر وهذي مشكله في جميع فنادق جنيف تقريبا

2026-06-29 • via Nuitee
P
Pavel S • solo_traveller • ru
9
Pros:

Прекрасный номер - все новое и современное, просторный и светлый.
Расположение, терасса на крыше.
Персонал на высшем уровне!

Cons:

Лучше избегать номеров без ремонта (с видом на озеро)

2026-06-27 • via Nuitee
D
delphine • extended_group • fr
9
Parfait
Pros:

Emplacement

2026-06-25 • via Nuitee
K
Khaled • couple • ae
6
Pros:

Ac was not working

2026-06-24 • via Nuitee
A
Aikaterini • couple • gr
10
Άριστη εντύπωση
Pros:

Η συμπεριφορά των υπαλλήλων

2026-06-23 • via Nuitee
C
Cem • couple • ch
8
2026-06-21 • via Nuitee
I
I. Bah • family_with_children • sa
8
2026-06-14 • via Nuitee
M
Maps17983803392 • Couples
6
Average and not valuable vs prices
Pros:

With the price you will pay you can find another better options in Geneva.

2026-06-13 • via Tripadvisor
A
Al Qahtani • couple • ae
9
Great value for money
Pros:

Location location location

Cons:

Still renovating the hotel, half of it closed and the Air Conditioning is not working properly

2026-06-11 • via Nuitee
M
maryam • extended_group • sa
1
تجربه مخيبه للامال
Pros:

الموقع

Cons:

تجربة مخيبة للآمال وتضيق الصدر، ولا تمت للفنادق الفاخرة بصلة أبداً 👎

حجزنا جناح وغرفة إضافية في هذا الفندق لعائلتي ومعنا الوالدة الله يحفظها، وكنا متوقعين تجربة فخمة ومريحة على مستوى السعر، لكن للأسف قلبت السفرة نكد وتعب نفسي وجسدي.
في وقت حجزنا كان الجو في جنيف حار جدًا، وتفاجأنا أن التكييف تعطل طول فترة السكن! كانت حرارة الغرف بالنهار شيء لا يطاق، كتمة وعرق وتعب، والوضع كان مرهق جداً وغير آمن على الوالدة وصحتها.
ولما كلمنا الإدارة، لا هم اللي حلوا المشكلة وصلحوا التكييف، ولا اللي فكروا يعطونا حل بديل ومحترم، كل اللي سووه إنهم جابوا لنا مروحة عادية ما كانت لها أي قيمة..
موضوع إني أدفع مبلغ كبير في فندق خمس نجوم عشان أرتاح وأريح عائلتي كان عكسي للأسف وشيء ما ينسكت عنه.
الزبدة كانت تجربتي مزعجة ولا أتمناها لأي أحد أبدًا، فنصيحتي للي يشوف تعليقي هذا ووده يرتاح هو وعائلته بتجربة سفر مميزة أنه يشوف له مكان آخر ويشتري راحة باله.

2026-06-09 • via Nuitee
V
Vidal • couple • ar
10
2026-06-08 • via Nuitee
Y
Yaser • extended_group • sa
10
2026-06-07 • via Nuitee
Y
Yaser • solo_traveller • sa
10
2026-06-07 • via Nuitee
S
sebastien • couple • ch
10
2026-06-04 • via Nuitee
S
sebastien • solo_traveller • ch
10
Pros:

Great everything !

2026-06-04 • via Nuitee
M
Mohamed • couple • ma
10
2026-06-01 • via Nuitee