Hôtel Métropole Genève

Hotels
8.8 (559 reviews)
34, quai General Guisan , Geneva , CH

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Spacious rooms with great views
Cons:
Cleanliness issues
Inadequate amenities
Breakfast quality

Categories

Cleanliness
7.44
Multiple comments highlight issues with cleanliness and maintenance.
Service
9.91
General sentiment indicates friendly and helpful staff.
Location
9.95
Repeatedly praised as a key advantage of the hotel.
Room Quality
8.9
Rooms were noted as very nice, though size was an issue for some.
Amenities
7.93
Facilities were mentioned as needing improvement, especially during renovations.
Value for Money
8.89
Good value for the location, but some amenities fell short.
Food and Beverage
7.94
Breakfast options were criticized, especially compared to expectations for a 5-star hotel.
Overall Experience
9.41
Overall positive experiences highlighted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 18:49

Property Description

Luxurious Accommodation

Hôtel Métropole Genève offers a 5-star experience with beautifully designed guest rooms equipped with modern amenities such as air conditioning, flat-screen TVs, and free toiletries. Each room provides a comfortable retreat for guests to unwind after a day of exploring Geneva.

Dining and Relaxation

Indulge in exquisite dining at the hotel's restaurant and bar, or enjoy a leisurely breakfast with Continental and American options available daily. The shared lounge and terrace provide perfect spots to unwind with a drink in hand, offering a serene atmosphere for guests to relax and socialize.

Convenient Location

Situated less than 1 km from the city centre and a short walk from Jet d'Eau, Hôtel Métropole Genève is conveniently located near popular attractions including Gare de Cornavin and St. Pierre Cathedral. With Geneva International Airport just 6 km away, the hotel offers easy access for travelers.

To experience luxury and convenience in the heart of Geneva, book your stay at Hôtel Métropole Genève today.

Important information:

We are delighted to announce the renovation of the Hotel Metropole Geneva. The constructions will be organized in order to maintain the operations of our hotel, which has a really important place in the hearts of the Genevans.
All possible solutions are in place to minimize any inconvenience during your stay.

After the rooms and meeting spaces, it's now time to redesign our restaurant and bar and offer you a unique experience in Geneva as of next year. While our outlets are closed, a complimentary Hospitality Lounge is available for our in-house guests and offers self-serviced drinks and finger foods . The in-room dining is available around the clock, as well as the MET Rooftop (except during seasonal closing) . Our concierge team, true destination expert, will be happy to suggest partner restaurants suiting your tastes just a few steps from the hotel, located in the heart of downtown.
Please note that the hotel entrance, Quai du Général Guisan, as well as our valet parking service, will remain available throughout the renovation period.
We look forward to welcoming you in the reinvented Metropole!Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Property Video

Guest Reviews

8.8
Based on 559 reviews
Cleanliness: 7.44
Service: 9.91
Location: 9.95
Room Quality: 8.9
Amenities: 7.93
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 9.41
M
Maira • solo_traveller • gr
10
Άριστη
Pros:

Εξεταστική τοποθεσία ! Άριστο προσωπικό !
Δωμάτιο τέλειο ! Θα ξανάρθω σίγουρα !

2026-09-18 • via Nuitee
L
Latefa • couple • kw
2
مخيب للامال توقعت الافضل
Pros:

لاشى

Cons:

مخيب للامال بالنسبه للسعر

2026-09-16 • via Nuitee
R
Roland • couple • ch
8
2026-09-14 • via Nuitee
P
Philippe • couple • fr
10
2026-09-13 • via Nuitee
B
Bruno • couple • ch
5
Hhotellage Top Einrichtung schön unser Zimmer als Junior-Suite????
Pros:

Ein schönes 5 Sterne Hotel mit sehr guter Lage.

Cons:

Wir haben eine Junior-Suite bestellt für CHF 880.00 pro Nacht und kriegten ein Zimmer mit einer grossen von ca. 20 m2 bis max. 25 m2. Am Bettfuss hatte es einen schmalen Durchgang von ca. 50 cm. Das Bad hatte ein Lavabo. Wir fanden dieses Zimmer sei keine Junior-Suite und haben dies auch bei der Abreise beim Check-Out dem Frontdesk gesagt. Das Zimmer Nr. 430 dürfte nicht als Junior-Suite angepriesen werden.
Der Frühstücksraum war auch nicht gerade 5 Sterne Like!
Hotel war ein Flügel im Umbau und der Frühstücksraum den wir von früher kennen uns sehr schön war, war leider nicht zu benutzen.

2026-08-31 • via Nuitee
J
Julien • couple • fr
10
Parfait pour être au centre de tout Genève
Pros:

Accueil, emplacement, services, petit-déjeuner et rooftop exceptionnels avec vue

Cons:

Rien

2026-08-30 • via Nuitee
A
Azau • family_with_children • tr
1
Negative experience
Pros:

hotel’s location

Cons:

During my stay, I unfortunately discovered that a portion of the cash I had kept in my room bag was missing. I first reported this to hotel management on August 14. As this fell over a weekend, the hotel only started its investigation and informed me that I should contact the police on August 17, the day of my departure – which did not leave me a real opportunity to file a police report before my flight.
I want to be fair to the hotel and note that management did engage with their internal investigation but it didn't give any result. I would encourage guests to use the in-room safe or hotel deposit box for valuables rather than leaving cash in luggage. I would also suggest that hotels consider how weekend timing may affect guests’ ability to respond to such matters before departure.
Separately, the hotel was undergoing renovation works during my stay. This is worth knowing in advance if you are planning to book during this period.and pay that money.

2026-08-25 • via Nuitee
N
Natalie • extended_group • us
9
Comfortable and safe
Pros:

Everything

Cons:

None

2026-08-24 • via Nuitee
K
Khaled • couple • ae
5
2026-08-22 • via Nuitee
H
Hania • family_with_children • ae
10
2026-08-16 • via Nuitee
9
990osamab • Solo travel • Kuwait City
10
Loved Geneva, and Metropole hotel is a reason
Pros:

Amazing location and exceptional services
Its price is high, but worth each cent

2026-08-14 • via Tripadvisor
O
Osama • couple • kw
10
A great place
Pros:

Clean and staff were so helpful

Cons:

I hope they complete the renovation ASAP

2026-08-14 • via Nuitee
D
dera • couple • sa
10
Pros:

نظيف وموقعه مميز جداً والفندق مجدد حديثاً

Cons:

السعر مرتفع

2026-08-11 • via Nuitee
N
Najima • family_with_children • nl
10
2026-08-10 • via Nuitee
L
Laura • solo_traveller • br
9
Local ótimo
Pros:

Prático

Cons:

Muito bom

2026-08-08 • via Nuitee
G
Guy • solo_traveller • gb
7
2026-08-07 • via Nuitee
H
Hanouf • family_with_children • sa
10
2026-08-07 • via Nuitee
Y
Yun • family_with_children • us
9
2026-08-06 • via Nuitee
A
Ahmet • couple • tr
9
2026-08-02 • via Nuitee
C
Can • family_with_children • tr
8
2026-07-25 • via Nuitee