Holiday Inn Express Canterbury by IHG

Hotels
•
Holiday Inn Express
8.4 (2549 reviews)
A2, Upper Harbledown , Canterbury , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Cons:
Noise from outside
Breakfast service issues

Categories

Cleanliness
7.9
Some mention of cleanliness, but external noise and service issues noted.
Service
9.4
Staff were helpful and friendly, with positive reviews about service.
Location
8.4
Convenient for access, but some difficulty in finding the entrance.
Room Quality
8.9
Rooms were clean and comfortable, though some issues with bed size and heating.
Amenities
7.4
Basic amenities with issues reported about breakfast service.
Value for Money
8.9
Good value for price; several mentions of great deals and breakfast included.
Food and Beverage
7.4
Mixed reviews, with breakfast being a positive but some reports of disorganization.
Overall Experience
8.9
Overall satisfaction noted, with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Modern Amenities and Services
The hotel boasts a 24-hour front desk, free breakfasts, and a contemporary restaurant. Each colorful room features a private bathroom with a power shower, work desk, and entertainment options.

Delicious Dining Options
Guests can savor a hearty breakfast and a diverse evening menu at the on-site restaurant. The lounge bar offers a selection of afternoon teas, snacks, and coffees for a relaxing break.

Convenient Location
Perfectly located just outside historic Canterbury, the hotel is a short drive from the city center and the iconic Canterbury Cathedral. Situated on the A2 road, it offers easy access to explore the area.

Book now for a memorable stay at Holiday Inn Express Canterbury!

Important information:

Please note, for the room selected at check-In, bed selection is not guaranteed. For this room type, bed selection is based on availability upon arrival and is determined by the front desk.

Dinner inclusive package will includes breakfast and three course dinner from set menu or buffet in a designated hotel restaurant for one or two resident adults sharing a room. Children over 6yrs of age Supplement of £15.00 per child will be added.

Pet Policies / Terms and Conditions :
• Pets (only dogs) are permitted
• A £30 per stay ( max 3 days) per pet per room applies.
• Pets must not be left unattended in the rooms or public area.
Pet policy document will be available to sign at check-in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

8.4
Based on 2549 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.4
Room Quality: 8.9
Amenities: 7.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
S
Saskia • solo_traveller • de
8
Great Parking, Ok breakfast, Earplugs a must
Pros:

Staff were extremely friendly. Room was spacious and sufficient. Spacious and clean parking area at £3 a day. Breakfast was ok.

Cons:

Requested a quiet room. Were given a room on the top floor with no neighbours however it didn’t matter since the windows were not insulated. The noise from the highway forced us to use earplugs and the draft coming from outside required extra blankets. Ok for two nights.
Absolute no go: No toilet brush!
Breakfast was ok. The eggs were seemingly out of a carton and the coffee was watery.

2026-10-17 • via Nuitee
S
Sian • couple • gb
10
Everything needed for a night away from home.
Pros:

Fried eggs would have been a plus and bigger plates, everything else was spot on. Room was excellent and had everything we needed.

Cons:

Would have been nice to have had free parking, and mattress was ok but just personal preference a little hard for me.

2026-10-17 • via Nuitee
M
Mariusz • couple • gb
10
2026-10-16 • via Nuitee
L
Lisa • family_with_children • gb
10
Canterbury stop off
Pros:

Every single member of staff were extremely polite, respectful. Friwndly and smiley which goes a long way..

Cons:

Absolutely nothing to complain about.

2026-10-16 • via Nuitee
L
Lisa • family_with_children • gb
10
Commendable Canterbury Utterly wonderful
Pros:

Stayed here for the first time and am very impressed, staff are exceptionally polite and friendly. Rooms are beautifully clean and have everything you could need from a kettle with varieties of tes and coffee to and iro ing board, iron amd hair dryer. There was even a bathmat for the showering we required one. Breakfast was hot plentiful with a great variety and again staff that go above and beyond. We will definitely be visiting again. We'll done to all the team !

Cons:

Nothing at all to even mention.

2026-10-16 • via Nuitee
Z
ZOLTAN • couple • gb
9
Pleasant and confortable stay, very helpful and friendly staff.
2026-10-15 • via Nuitee
D
Diego • family_with_children • it
9
Ottimo
Pros:

Posizione ottima con parcheggio
Disponibilità e capacità del personale
Colazione ottima

Cons:

Niente

2026-10-15 • via Nuitee
T
Tomas • family_with_children • gb
10
Pros:

You couldn't ask for a more friendly run place..super clean and nothing is to much for the staff..great value, definitely stay again

Cons:

Nothing, couldn't ask for more, especially for the price

2026-10-15 • via Nuitee
M
muhammad • couple • gb
10
2026-10-14 • via Nuitee
S
Susan • couple • gb
10
Very pleased with our stay and would come again.
Pros:

The staff were brilliant. Breakfast very good. Location perfect.

Cons:

Everything was fine

2026-10-14 • via Nuitee
J
Jaime • family_with_children • gb
10
Pros:

Weed smells on non smoking rooms disappoint my stay

2026-10-14 • via Nuitee
C
Crina • couple • gb
10
Everything was so good and all staff there kind and helpful.
Pros:

Very clean and cozy

Cons:

None

2026-10-13 • via Nuitee
C
Carole • solo_traveller • gb
10
Pros:

The room staff food was absolutely 10/10 so helpful and friendly but didn't realise we had to use car to get into canterbury thought we could walk but our fault

Cons:

A bit rural to get to anything via walking

2026-10-12 • via Nuitee
A
Adele • family_with_children • gb
8
2026-10-12 • via Nuitee
C
Caroline • couple • gb
10
2026-10-11 • via Nuitee
T
Tomasz • solo_traveller • gb
10
2026-10-11 • via Nuitee
V
vittorio • extended_group • it
9
Albergo superiore alle aspettative. Personale gentile.
Pros:

Stanze pulite e ordinate, ristorante.

Cons:

Nil

2026-10-11 • via Nuitee
L
Lieuwe • solo_traveller • nl
9
Pros:

Mooie grote kamer, uitstekend ontbijtbuffet en zeer vriendelijk en behulpzaam personeel.

2026-10-11 • via Nuitee
M
Mollie • solo_traveller • gb
10
Pros:

Beds were comfortable and room was clean

Cons:

Near a busy road so quite a lot of traffic

2026-10-11 • via Nuitee
B
Bruce • family_with_children • gb
6
2026-10-10 • via Nuitee