Holiday Inn Express Canterbury by IHG

Hotels
Holiday Inn Express
8.4 (2306 reviews)
A2, Upper Harbledown , Canterbury , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Cons:
Noise from outside
Breakfast service issues

Categories

Cleanliness
7.9
Some mention of cleanliness, but external noise and service issues noted.
Service
9.4
Staff were helpful and friendly, with positive reviews about service.
Location
8.4
Convenient for access, but some difficulty in finding the entrance.
Room Quality
8.9
Rooms were clean and comfortable, though some issues with bed size and heating.
Amenities
7.4
Basic amenities with issues reported about breakfast service.
Value for Money
8.9
Good value for price; several mentions of great deals and breakfast included.
Food and Beverage
7.4
Mixed reviews, with breakfast being a positive but some reports of disorganization.
Overall Experience
8.9
Overall satisfaction noted, with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Modern Amenities and Services
The hotel boasts a 24-hour front desk, free breakfasts, and a contemporary restaurant. Each colorful room features a private bathroom with a power shower, work desk, and entertainment options.

Delicious Dining Options
Guests can savor a hearty breakfast and a diverse evening menu at the on-site restaurant. The lounge bar offers a selection of afternoon teas, snacks, and coffees for a relaxing break.

Convenient Location
Perfectly located just outside historic Canterbury, the hotel is a short drive from the city center and the iconic Canterbury Cathedral. Situated on the A2 road, it offers easy access to explore the area.

Book now for a memorable stay at Holiday Inn Express Canterbury!

Important information:

Please note, for the room selected at check-In, bed selection is not guaranteed. For this room type, bed selection is based on availability upon arrival and is determined by the front desk.

Dinner inclusive package will includes breakfast and three course dinner from set menu or buffet in a designated hotel restaurant for one or two resident adults sharing a room. Children over 6yrs of age Supplement of £15.00 per child will be added.

Pet Policies / Terms and Conditions :
• Pets (only dogs) are permitted
• A £30 per stay ( max 3 days) per pet per room applies.
• Pets must not be left unattended in the rooms or public area.
Pet policy document will be available to sign at check-in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 3 per day.

Location

Guest Reviews

8.4
Based on 2306 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.4
Room Quality: 8.9
Amenities: 7.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
H
Heinz Motz solo_traveller de
10
Pros:

Der Service, die Freundlichkeit. Sehr zu empfehlen für 1 bis 2 Nächte.

Cons:

Nichts

2026-06-27 via Nuitee
S
Simon solo_traveller gb
2
Pros:

The Aircon in the Lobby and Bar Area

Cons:

No Aircon in the rooms was 35c its was like a Sauna cannot understand why a big chain like Holiday Inn would not have it in the rooms. The water in my Dads Room when he went to take a shower would not get cold only burning hot. Your website did not mention no lift to 2nd Floor I had to carry up 40kg or luggage never had to do that in any hotel chain in the World. So we will never be returning to Holiday we have learnt our lesson.

2026-06-27 via Nuitee
D
Daniele solo_traveller it
9
Pros:

La colazione

Cons:

Dover pagare il parcheggio

2026-06-26 via Nuitee
K
kATHRYN couple gb
6
2026-06-26 via Nuitee
K
Kirsten solo_traveller gb
8
2026-06-26 via Nuitee
L
LACROIX REGIS couple fr
9
Je recommande ...
Pros:

hôtel au calme et facilité de stationnement. Confortable et personnel aimable.

Cons:

une seul remarque : le système d'évacuation des WC qui ne fonctionnait pas très bien ...

2026-06-26 via Nuitee
L
Labiba couple gb
10
2026-06-25 via Nuitee
G
Gayle solo_traveller gb
6
2026-06-25 via Nuitee
M
Michael family_with_children gb
8
2026-06-25 via Nuitee
B
Brinto solo_traveller gb
10
2026-06-24 via Nuitee
E
Esther Alejo solo_traveller es
9
Estancia muy agradable
Pros:

La amabilidad de todo el personal es increíble!!!
La habitación era cómoda y estaba todo muy limpio.

2026-06-24 via Nuitee
P
Peter couple gb
9
Very good... could improve
Cons:

More whole foods for breakfast. Eg wholemeal bread, oatmeal, fresh fruit, not tinned, real jams and marmalade not liquified (Yeuk!)
Earl Grey tea

2026-06-24 via Nuitee
M
Markus couple de
8
Für einen Kurzaufentalt zur Fähre sehr gut geeignet.
Pros:

Sehr nette Mitarbeiter, gutes Frühstück.

Cons:

Es war nachts oft laut, da das Hotel direkt an der Schnellstrasse liegt. Frühstück am Wochenende erst ab 7.30 Uhr.

2026-06-23 via Nuitee
C
Chris solo_traveller gb
10
2026-06-23 via Nuitee
S
steven solo_traveller gb
10
Pros:

Staff friendly and helpful

Cons:

All good

2026-06-23 via Nuitee
S
silvia family_with_children it
8
Pros:

Pulito

Cons:

Senza aria condizionata

2026-06-23 via Nuitee
A
Adcock solo_traveller gb
8
Recommended!
Pros:

Clean, comfortable rooms and staff who are super friendly and helpful. Breakfast always good.

Cons:

Just a shame it's out of town!

2026-06-22 via Nuitee
D
David solo_traveller gb
10
Pros:

Everything

2026-06-22 via Nuitee
C
Claire couple gb
8
2026-06-22 via Nuitee
P
Patrick solo_traveller gb
8
All very adequate for a one night stay
Pros:

Car parking. Near main road

Cons:

Having to pay extra for parking

2026-06-22 via Nuitee