Holiday Inn Express Canterbury by IHG

Hotels
•
Holiday Inn Express
8.4 (2003 reviews)
A2, Upper Harbledown , Canterbury , gb

listing image 1
Show all photos
Children allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Cons:
Noise from outside
Breakfast service issues

Categories

Cleanliness
7.9
Some mention of cleanliness, but external noise and service issues noted.
Service
9.4
Staff were helpful and friendly, with positive reviews about service.
Location
8.4
Convenient for access, but some difficulty in finding the entrance.
Room Quality
8.9
Rooms were clean and comfortable, though some issues with bed size and heating.
Amenities
7.4
Basic amenities with issues reported about breakfast service.
Value for Money
8.9
Good value for price; several mentions of great deals and breakfast included.
Food and Beverage
7.4
Mixed reviews, with breakfast being a positive but some reports of disorganization.
Overall Experience
8.9
Overall satisfaction noted, with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Modern Amenities and Services
The hotel boasts a 24-hour front desk, free breakfasts, and a contemporary restaurant. Each colorful room features a private bathroom with a power shower, work desk, and entertainment options.

Delicious Dining Options
Guests can savor a hearty breakfast and a diverse evening menu at the on-site restaurant. The lounge bar offers a selection of afternoon teas, snacks, and coffees for a relaxing break.

Convenient Location
Perfectly located just outside historic Canterbury, the hotel is a short drive from the city center and the iconic Canterbury Cathedral. Situated on the A2 road, it offers easy access to explore the area.

Book now for a memorable stay at Holiday Inn Express Canterbury!

Important information:

Please note, for the room selected at check-In, bed selection is not guaranteed. For this room type, bed selection is based on availability upon arrival and is determined by the front desk.

Dinner inclusive package will includes breakfast and three course dinner from set menu or buffet in a designated hotel restaurant for one or two resident adults sharing a room. Children over 6yrs of age Supplement of £15.00 per child will be added.

Pet Policies / Terms and Conditions :
• Pets (only dogs) are permitted
• A £30 per stay ( max 3 days) per pet per room applies.
• Pets must not be left unattended in the rooms or public area.
Pet policy document will be available to sign at check-in.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 3 per day.

Location

Guest Reviews

8.4
Based on 2003 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.4
Room Quality: 8.9
Amenities: 7.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
S
Sally • extended_group • gb
8
2026-04-04 • via Nuitee
C
Candido • solo_traveller • ch
8
Arbeitsauftenthalt
Pros:

Grosses und bequemes Bett.
Das Zimmer war geräumig und einen keinen Tisch zum Arbeiten!

Cons:

Die Autobahn nebenan ist gut hörbar.
Beim Duschen kommt alle 10 Sekunden einen sehr heissen Wasserstrahl aus der Dusche! Was aber sehr typisch ist in UK.

2026-04-04 • via Nuitee
L
Lord Dave • couple • gb
6
2026-04-04 • via Nuitee
M
Matthias • family_with_children • de
8
Als Zwischenübernachtung gut!
Pros:

Gutes Preis-Leistungsverhältnis. Sehr freundliches Personal. Insbesondere sehr aufmerksamer Service beim Frühstück. Gute Erreichbarkeit an der Autobahn bei der Durchreise zur Fähre in Dover. Würde ich beim nächsten Mal wieder machen. Erinnert an amerikanische Motels.

Cons:

Die Fenster dürften etwas besser den Schall zur Autobahn dämmen. Das Besteck im Frühstücksraum hatte Wasserflecken. Die Rühreier waren eher mittelmäßig, sonst war das Frühstück super.

2026-04-03 • via Nuitee
M
maria • family_with_children • gb
10
Pros:

The bedrooms were clean, comfortable beds, good selection for breakfast and the staff were very customer friendly, I specially want to thank the general manager, who made our stay exceptionally welcome, we had two dogs with us who where quite verbal due to lots of people moving around, new sounds etc, however our stay with the dogs for the first time I have to say was really enjoyable because we were welcomed and the general manager was very helpful and accommodating to our dog needs, setting a breakfast room where the dogs could be with us and even looking after my dog whilst I helped myself to a coffee, despite the fact that my dog barked at him until I returned. What a pleasure to have him at the hotel. I also have to say my dog loved the hotel, he bounced all the way down the carpeted hallway to our room, I could see how happy he was. So glad he could come and stay wirh us in this amazing hotel. Top service, well done.

Cons:

The only issue is having to pay for parking at this hotel. I'm not sure why that is as its not located in a town centre.

2026-04-03 • via Nuitee
K
Kelly • family_with_children • gb
9
Pros:

Staff were so friendly and welcoming

2026-04-03 • via Nuitee
S
S • family_with_children • gb
10
Pros:

Breakfast service was very good

2026-04-01 • via Nuitee
I
Isabel • solo_traveller • gb
8
2026-03-31 • via Nuitee
Z
Zsofia • solo_traveller • gb
10
Best place we’ve stayed in the UK.
Pros:

Extremely clean and tidy. Staff is very friendly and kind.

Cons:

-

2026-03-31 • via Nuitee
P
Peter • family_with_children • gb
10
Pros:

Helpful staff and friendly service and good breakfast

Cons:

Nothing to say here

2026-03-29 • via Nuitee
R
Robert • couple • gb
8
2026-03-29 • via Nuitee
E
Edmund • couple • gb
8
Nice stay, clean and quiet room.
Cons:

Keep an eye out on the hot breakfast. There were no sausages left for quite a while so I had to go without, was really looking forward to it so was actually quite disappointed. Life can be tough.

2026-03-29 • via Nuitee
G
Gerrit • solo_traveller • za
9
Easy access, neat facilities and a good breakfast
Pros:

Everything very neaty and clean. Very helpful staff with a very good breakfast, catering for all likes. Very close to the highway, but not bothered by the traffic.

2026-03-28 • via Nuitee
D
David • solo_traveller • gb
10
The service was exceptional
Pros:

These guys really understand hospitality. I travel a lot and this service was amazing. The bedroom was cleverly designed with lots of plug points and a neat desk area too. Everything you need for a business trip.

Cons:

All good

2026-03-28 • via Nuitee
L
Louisa • family_with_children • de
8
Gut für eine Nacht
Pros:

Sehr nettes Personal

Cons:

Verbindung mit WiFi nicht möglich

2026-03-27 • via Nuitee
N
Nicola • couple • gb
10
2026-03-27 • via Nuitee
A
Adrian • couple • gb
10
2026-03-27 • via Nuitee
A
Ami • solo_traveller • gb
7
2026-03-27 • via Nuitee
T
Thomas • family_with_children • gb
8
2026-03-26 • via Nuitee
L
Lawley • family_with_children • nl
7
Value for money with great staff.
Pros:

Close to Canterbury, plenty of parking and helpful staff.

2026-03-25 • via Nuitee