Holiday Inn Express Canterbury by IHG

Hotels
Holiday Inn Express
8.4 (2343 reviews)
A2, Upper Harbledown , Canterbury , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Business center
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Helpful staff
Good value for money
Cons:
Noise from outside
Breakfast service issues

Categories

Cleanliness
7.9
Some mention of cleanliness, but external noise and service issues noted.
Service
9.4
Staff were helpful and friendly, with positive reviews about service.
Location
8.4
Convenient for access, but some difficulty in finding the entrance.
Room Quality
8.9
Rooms were clean and comfortable, though some issues with bed size and heating.
Amenities
7.4
Basic amenities with issues reported about breakfast service.
Value for Money
8.9
Good value for price; several mentions of great deals and breakfast included.
Food and Beverage
7.4
Mixed reviews, with breakfast being a positive but some reports of disorganization.
Overall Experience
8.9
Overall satisfaction noted, with plans to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:44

Property Description

Modern Amenities and Services
The hotel boasts a 24-hour front desk, free breakfasts, and a contemporary restaurant. Each colorful room features a private bathroom with a power shower, work desk, and entertainment options.

Delicious Dining Options
Guests can savor a hearty breakfast and a diverse evening menu at the on-site restaurant. The lounge bar offers a selection of afternoon teas, snacks, and coffees for a relaxing break.

Convenient Location
Perfectly located just outside historic Canterbury, the hotel is a short drive from the city center and the iconic Canterbury Cathedral. Situated on the A2 road, it offers easy access to explore the area.

Book now for a memorable stay at Holiday Inn Express Canterbury!

Important information:

Please note, for the room selected at check-In, bed selection is not guaranteed. For this room type, bed selection is based on availability upon arrival and is determined by the front desk.

Dinner inclusive package will includes breakfast and three course dinner from set menu or buffet in a designated hotel restaurant for one or two resident adults sharing a room. Children over 6yrs of age Supplement of £15.00 per child will be added.

Pet Policies / Terms and Conditions :
• Pets (only dogs) are permitted
• A £30 per stay ( max 3 days) per pet per room applies.
• Pets must not be left unattended in the rooms or public area.
Pet policy document will be available to sign at check-in.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 3 per day.

Location

Guest Reviews

8.4
Based on 2343 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.4
Room Quality: 8.9
Amenities: 7.4
Value for Money: 8.9
Food and Beverage: 7.4
Overall Experience: 8.9
V
Valérie family_with_children fr
7
Cons:

Proximité de la route mais fenêtres doubles vitrages, pas gênant.
Rien à proximité, nous avons diné à l hôtel le soir
Prix très raisonnable pour 3

2026-07-18 via Nuitee
P
paola extended_group gb
5
2026-07-18 via Nuitee
P
patricia couple be
10
Ideaal als je aan de rand van Canterbury wil logeren
Pros:

Makkelijk te bereiken via snelweg

Cons:

Niks

2026-07-18 via Nuitee
J
jacklin couple gb
7
2026-07-18 via Nuitee
T
Thierry family_with_children fr
8
2026-07-18 via Nuitee
B
Barbara couple gb
8
Excellent
Pros:

All was good

Cons:

Booking .com hi jacking my booking from the hotel web site losing me my IHG points

2026-07-17 via Nuitee
E
Enrico couple it
10
2026-07-17 via Nuitee
A
ABHILASH family_with_children gb
10
2026-07-17 via Nuitee
A
Andreas family_with_children de
9
Good for an overnight stay.
Pros:

Clean and cozy. As usual at IHG!

2026-07-17 via Nuitee
K
Kris solo_traveller be
8
Vriendelijk onthaal, personeel, heel proper, netjes, alle comfort voorzien
Pros:

Super groot zalig perfect comfortabel bed

Cons:

Locatie is goed om door te steken, niet om vakantie door te brengen

2026-07-17 via Nuitee
H
Helen Danute family_with_children gb
7
2026-07-16 via Nuitee
M
Mauro family_with_children it
9
2026-07-16 via Nuitee
E
Ele family_with_children gb
8
Clean, modern hotel with exceptional customer service.
Pros:

Location was good. It was just off the motorway but wouldn’t want to stay for more than one night as there was nothing around the location apart from a petrol station. Breakfast was good. Small selection but enough. It was freshly prepared and tasted lovely. Staff were amazing. Very polite and happy to help.

Cons:

Sadly there was no air conditioning in the room and we arrived during a heatwave but we asked for a fan upon booking and it was in our room and set up when we arrived.
The beds were hard so we didn’t sleep very well but we aren’t used to sleeping on hard beds .

2026-07-15 via Nuitee
W
Walker couple au
8
Pros:

Suited our needs

2026-07-15 via Nuitee
L
Lillian couple gb
9
Comfortable room and very friendly staff. We were given a warm welcome on this our return visit.
Pros:

Food was o.k but could have been hotter although the staff were happy to reheat it for me.l

Cons:

Would have been better if plates had been hot.

2026-07-15 via Nuitee
A
Alessandro solo_traveller it
9
2026-07-14 via Nuitee
A
Andrew couple gb
8
Wonderfully positioned.
Pros:

Location to Canterbury and ease to get to.

Cons:

Nothing to report. A very good stop off place to both Canterbury and France.

2026-07-14 via Nuitee
V
Vatsal extended_group gb
8
Great staff, clean, right thing for a short stay
Pros:

Conviniently located outside Canterbury
Great Staff

Cons:

No AC, only issue during peak summer

2026-07-14 via Nuitee
D
David couple fr
7
Séjour proche Csnterbury
Pros:

La proximité de Canterbury, le parking à £3.

2026-07-14 via Nuitee
S
Stanley couple gb
6
2026-07-14 via Nuitee