Holiday Inn Express London - Dartford by IHG

Hotels
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Holiday Inn Express
8.1 (4327 reviews)
University Way, Dartford Bridge , Dartford , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Helpful, friendly staff (multiple mentions, named 'Susan')
Convenient location for Dartford/Thames crossing
Good/bountiful breakfast with varied choices (many reviewers)
Comfortable rooms and beds reported by several guests
Perceived good value for the price paid
Air conditioning and adequate toiletries
On-site parking available
Reasonable evening/bar meal portions
Cons:
Paid parking (£12 overnight) noted as a drawback
Breakfast area small/chaotic and sometimes running out of items
Limited/sometimes basic breakfast menu (no fried eggs in one report)
Slow free WiFi reported
Some rooms dated and at least one report of an uncomfortable bed
At least one review reported poor cleanliness (dirty carpet)
Access can be challenging during evening rush hour

Categories

Cleanliness
6.4
Mixed reports: several guests described rooms as clean and comfortable, but at least one review noted a very dirty carpet and overall disappointing room cleanliness, so cleanliness is rated below average.
Service
9.3
Consistently praised: multiple reviews call staff very helpful, welcoming and exceptional (specific praise for 'Susan'); a single note mentioned unfriendly/professional issues, but overall service is a strong positive.
Location
8.8
Generally excellent for purpose: many reviewers highlight the convenient Dartford/Thames-crossing location and suitability for stopovers, though access can be challenging in evening rush hour and the hotel is near busy roads.
Room Quality
7.4
Mostly comfortable rooms and good sizes reported, with adequate shower rooms and toiletries; some guests noted dated rooms and at least one mentioned an uncomfortable bed, so room quality is slightly above average but not outstanding.
Amenities
7.8
Mixed: air conditioning and on-site parking are positives and toiletries are adequate; free WiFi reported but slow, and breakfast/food area is small—overall amenities are decent but have clear shortcomings.
Value for Money
8.6
Frequently noted as good value: multiple reviewers specifically mention value for money and the included/ample breakfast as a bonus; paid parking is a drawback but does not erase the sense of good value.
Food and Beverage
8.4
Breakfast is widely praised (plentiful choices, outstanding in several reviews) and evening meals described as reasonable, but some found the menu basic, chaotic service at breakfast, limited savory choices, or running out of items.
Overall Experience
8.1
Overall positive for short stays and stopovers with very good staff and location; however issues with breakfast service space, paid parking and some cleanliness/room-datedness temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 19:22

Property Description

Convenient Location and Stunning Views
Holiday Inn Express London - Dartford is strategically situated near the M25 and boasts a picturesque backdrop of the Queen Elizabeth II Bridge. Some rooms even offer breathtaking views of the bridge, providing a unique and memorable stay.

Modern Amenities and Comfort
Each room at the hotel is equipped with essential modern conveniences such as air-conditioning, free WiFi, and USB ports. Guests can also enjoy the luxury of an en-suite with a power shower, ensuring a comfortable and relaxing experience during their stay.

Delicious Dining Options and Nearby Attractions
Start your day with a satisfying inclusive buffet breakfast and end it with a delicious evening meal at the Great Room dining area. Additionally, explore the nearby Lakeside and Bluewater shopping centres, perfect for a day of retail therapy. Dartford town centre is also within walking distance, offering further entertainment and dining options.

Book your stay at Holiday Inn Express London - Dartford for a memorable and convenient experience.

Important information:

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process. Please note, that the card used to make the reservation must be presented upon check-in and verified by pin. Please note that cash payments are not allowed. Pets are welcome at our hotel. An additional charge of GBP 30 per pet per stay applies. Pre-booking is essential. Please contact the hotel to check availability. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Location

Guest Reviews

8.1
Based on 4327 reviews
Cleanliness: 6.4
Service: 9.3
Location: 8.8
Room Quality: 7.4
Amenities: 7.8
Value for Money: 8.6
Food and Beverage: 8.4
Overall Experience: 8.1
S
Sandra • family_with_children • gb
9
2026-10-24 • via Nuitee
G
Gillian • couple • fr
8
Suited our needs
Pros:

Good location, comfortable bed, hot shower, friendly staff

Cons:

Price a little high

2026-10-23 • via Nuitee
J
Jo • family_with_children • gb
8
2026-10-23 • via Nuitee
C
Clinton Heseltine • family_with_children • gb
10
Friendly Staff and Comfortable Rooms
Pros:

The staff at reception were very friendly and helpful. Great service thank you. Tasty hot breakfast too.

Cons:

Very busy traffic nearby for access

2026-10-23 • via Nuitee
S
Selcuk • family_with_children • nl
8
2026-10-23 • via Nuitee
A
Anne • solo_traveller • gb
9
Enjoyed a welcoming stay ! Excellent food ! Highly recommend a stay
Pros:

Friendly, good atmosphere! Bed wonderful ! Air con and duvet do comfortable! Room very clean and spacious! Food tasty and hot restaurant and bar area welcoming! Very quiet.

Cons:

Just a little distance from Brands Hatch circuit !

2026-10-22 • via Nuitee
G
Geoffrey • extended_group • gb
10
2026-10-20 • via Nuitee
G
Guillem Catalonia • family_with_children • es
8
Bona opció molt econòmica per evitar entrar a Londres amb furgoneta camper
Pros:

L'aire condicionat es va espatllar i les següents nits les vam dormir en una habitació diferent.
Per aquesta molèstia ens van compensar amb el pàrquing gratuït o sis begudes gratuites

Cons:

La part de l'hotel que dona a l'autovia és una mica sorollós pel trànsit.
Està a 20 minuts caminant de l'estació de Dartford.

2026-10-20 • via Nuitee
S
Steven • extended_group • gb
8
2026-10-20 • via Nuitee
A
Andrea • couple • gb
8
Genuinely friendly staff
Pros:

The staff were so lovely to talk to, it felt they genuinely cared about making people happy, not just doing their job.
The staff also seemed to have a nice team connection between each other, which was lovely to see.

Cons:

The carpet in our room needs a proper clean and the room was very cold, but we were warned the air on wasn’t 100%

2026-10-19 • via Nuitee
P
Pavandeep • family_with_children • gb
8
Pros:

Friendly service and staff.

Cons:

The prices for the drinks at the bar.

2026-10-18 • via Nuitee
L
Lucasss W • family_with_children • gb
1
Pros:

Scammers

2026-10-18 • via Nuitee
N
Natalie • couple • au
6
Right by the Dartford Bridge
Pros:

Very convenient for my needs and easy to find, staff are friendly and helpful

Cons:

Had to pay extra for parking, this hotel is located next to M25 so will predominantly be used by drivers so parking should be included, breakfast is average

2026-10-18 • via Nuitee
T
Thomas • solo_traveller • gb
8
Pros:

Reception staff excellent, room very clean, beds very comfortable! Simple, easy accommodation.

Cons:

Could hear motorway at night - altho not particularly instructive with windows closed.

2026-10-18 • via Nuitee
W
Wendy • solo_traveller • gb
9
Clean, convenient, good value
Pros:

Convenient, clean, nice room, easy check in

Cons:

Nothing i didnt like

2026-10-17 • via Nuitee
N
Nick • extended_group • gb
1
2026-10-15 • via Nuitee
S
Sean • couple • gb
10
First class stay will stay again
Pros:

Friendly staff

Cons:

Very clean

2026-10-14 • via Nuitee
G
Gill • solo_traveller • gb
7
Welcoming motel and pet friendly.
Pros:

Rooms as expected. Beds comfy. Rooms clean. Pet friendly, even a little welcome pack for the dog. Staff very nice.

Cons:

Situated where the local roads are very difficult to cross. Maybe a little naive on our part but only there one night.
The breakfast was pretty good but the buns were very stale and inedible.

2026-10-13 • via Nuitee
J
Josephine • family_with_children • gb
8
2026-10-13 • via Nuitee
G
george • solo_traveller • gb
10
Pros:

Totally messed up booking but the staff completely sorted it.

Cons:

Air con was broken

2026-10-12 • via Nuitee