Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Modern amenities
Spacious room
Cons:
Decline in service levels
Food and beverage quality issues

Categories

Cleanliness
7.59
Issues with room service and housekeeping noted.
Service
10
Staff is helpful and customer service is excellent.
Location
9.56
Great location near Hyde Park and accessible.
Room Quality
9.1
Spacious rooms with good views.
Amenities
9.55
Modern styling and excellent facilities.
Value for Money
9.58
Good value for the area.
Food and Beverage
7.54
Food quality was disappointing in the review.
Overall Experience
9.09
Mixed feelings due to long-term satisfaction but recent issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:00

Property Description

Luxurious Spa and Fitness Center - Relax and rejuvenate at our full-service spa with a wide range of wellness treatments, and stay active at the 24-hour fitness center and steam room.

Fine Dining and Bar - Indulge in delectable meals at our renowned restaurant, NOBU, or opt for 24-hour room service. Enjoy your favorite drinks at the stylish bar/lounge.

Convenient Location and High-End Amenities - Located within walking distance of top attractions like Hyde Park and Buckingham Palace, our hotel offers complimentary Wi-Fi, concierge services, and spacious rooms with modern amenities.

Book now at COMO Metropolitan London for a sophisticated and unforgettable stay in the heart of London!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

See all policies

Location

Property Video

Guest Reviews

9
Based on 125 reviews
Cleanliness: 7.59
Service: 10
Location: 9.56
Room Quality: 9.1
Amenities: 9.55
Value for Money: 9.58
Food and Beverage: 7.54
Overall Experience: 9.09
L
Leigh
10
Pros:

Great greeting at reception, room and service.

2025-10-10 • via Nuitee
R
Rose • friends
10
Pros:

This hotel was amazing! From the first moment you walk into the hotel- the staff great you with hot towels and are so amazing! The rooms are so nice. Beds are a little firm but rooms are a great size. The favorite part of the experience was Vas. Best doorman in London!! Very friendly and personable. Would stay here again just for him!

2025-10-09 • via Nuitee
N
Nirjhar
6
Pros:

Service levels seem to have gone down -

1. I have been staying here for 7yrs. When I came in, I was asked if I had stayed here before.

2. Requested couple of small items from Housekeeping - had to call back after 20-25 mins - as no one showed up. This happened twice.

3. Gave a jacket for dey-cleaning. They had it tagged to the wrong room. It only came to me because I called to check.

4. Room service - quality of food was not great. I ordered Indian food - and there was still water under the rice bowl.. never had this before.

5. Every day, housekeeping kept putting water etc on the wrong side of the bed. It was obvious which side of the bed I was sleeping on.

Again - I have stayed here for 7yrs- including earlier this year - and first time I am witnessing these issues. They are small, but combined just feels like something is off.

I like the hotel and location and hopefully next stay here will be better.



2025-09-26 • via Nuitee
J
Juliana Cayetano • partner
10
Pros:

Staff is helpful and plenty of amenities. Customer Service is excellent!

2025-09-22 • via Nuitee
R
Robert
8
Pros:

Clean, very tech heavy, modern styling. Best thing was a bidet in the toilet.

2025-09-13 • via Nuitee
T
tony
10
Pros:

Most amazing service and the room was spacious. I was upgraded to Hyde park view.

2025-09-07 • via Nuitee
M
Mark • partner
10
Pros:

This is a perfect hidden spot on Hyde Park corner that is extremely accessible with friendly and helpful staff.

2025-08-20 • via Nuitee
N
Nasser • family
10
Pros:

The location

2025-07-29 • via Nuitee
W
William
10
Pros:

Located in one of the elite areas of London, still a great value for money and a truly fine small hotel. The staff are very helpful, the Parkview rooms are among the best in the city, And it's close to both the parks enjoyment and getting away, and all of Mayfair and the West End for entertainment and dining. The spa is also very good A real gem.

2025-07-19 • via Nuitee
J
jaiyeon
8
Pros:

Good

2025-07-17 • via Nuitee
A
Alex
10
Pros:

Love the Hotel. Special mention to manager Stefano

2025-07-08 • via Nuitee
L
Linda • partner
10
Pros:

The room was beautiful, comfortable, quiet and spacious. The service was impeccable, friendly and so supportive (our luggage was delayed and they really helped).

2025-07-08 • via Nuitee
F
Farhad
10
Pros:

Wonderful!

2025-06-29 • via Nuitee
A
Alex
10
AMS
Pros:

Pleasant staff from check-in to check out. Always available and happy to help. Great to be recognized as a repeat customer.

2025-06-28 • via Nuitee
G
Gary
10
Pros:

Very efficient front desk, room was excellent, bed so comfortable, staff are so friendly.

2025-06-25 • via Nuitee
J
James
8
Pros:

I am a big fan of the Como Metropolitan, however, this time round, I noticed a few niggles that would have made a difference. The bed was not as comfortable as it usually is - the mattress may need changing. Certain aspects around the quality of the food at the breakfast is questionable. At checkout, I was given the option to receive a statement of account in hard copy or by email. When I went to retrieve my luggage later and asked the same person who checked me out in the morning, I was fed the feeble excuse that the email takes time as the minibar needs checking. So what would be the difference if a printout was obtained in the morning? 12 hours later, the email has yet to turn up. Somewhat disappointed!

2025-06-19 • via Nuitee
Z
Zhanna • partner
10
Pros:

We liked the hotel very much. Its location can’t be better- Oxford st , Piccadilly - only 10 min walking. The staff is incredible ( thank you, Dula). Rooms are big and convenient. Breakfast is expensive. This is the only downside!

2025-06-03 • via Nuitee
C
Chularatana
10
Pros:

Very good reception and concierge. Location is convenient

2025-05-30 • via Nuitee
V
Vandha
10
Pros:

Lovely spacious room that is unusual for a London hotel. Perfect location close to attractions and underground but tucked away from the noise of the city. Modern and light vibes.

2025-05-29 • via Nuitee
S
Stuart
10
Pros:

Best hotel I’ve stayed in London

2025-05-26 • via Nuitee