Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable stay
Cons:
Limited breakfast variety
Outdated facilities
Cleanliness concerns

Categories

Cleanliness
7.85
Some reviews indicated cleanliness but mentioned issues with outdated facilities.
Service
9.35
Many reviews praised the friendly and helpful staff.
Location
9.35
Multiple reviews highlighted the hotel's excellent location near transport and attractions.
Room Quality
8.35
Rooms were comfortable but some reported issues with maintenance.
Amenities
8.35
Basic amenities mentioned; improvements needed in some areas.
Value for Money
8.85
Considered acceptable but some felt the price was high for the quality.
Food and Beverage
7.85
Breakfast variety was noted as limited compared to expectations.
Overall Experience
8.85
Overall experience was positive, despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:40

Property Description

Luxurious Boutique Bedrooms with Turndown Gifts
Experience a stay at the stylish Ashburn Hotel with boutique bedrooms offering free Wi-Fi and turndown gifts. Each room features a luxury bathroom with plush robes and complimentary toiletries, along with modern amenities like a flat-screen TV and air conditioning.

Variety of Accommodation Options
In addition to the sumptuous rooms, Ashburn Hotel provides a range of apartments with elegant furniture, fully fitted kitchens, comfortable seating areas, and private bathrooms. Whether you prefer a traditional room or a spacious apartment, we have the perfect accommodation for your needs.

Prime Location near Top Attractions
Conveniently located on Cromwell Road, just 500 meters from the Natural History Museum, Ashburn Hotel is also within walking distance of Knightsbridge's upscale shops and Hyde Park. With Gloucester Road Underground Station nearby, exploring London is easy and accessible.

Book your stay at Ashburn Hotel now for a luxurious and convenient experience!

Important information:

Please note that guests staying in any of the apartments are kindly requested to check in at the Ashburn Hotel.

Please note that when you make a reservation for Ashburn Apartments, breakfast and room service is not available.

Please note that the card used for the payment of the stay must be presented at check-in together with a ID.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 3008 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 7.85
Overall Experience: 8.85
J
Jennifer solo_traveller us
8
Would recommend for a 2-3 night stay for US travelers
Pros:

Very convenient to tube station and in a safe walkable area. Staff was kind, room was clean. As someone from the U.S. that is used to massive everything, this was very comfortable and perfect.

Cons:

Air was difficult to operate

2026-03-13 via Nuitee
M
Marco solo_traveller ch
7
2026-03-12 via Nuitee
J
Jacek extended_group pl
9
Udany pobyt w dobrym hotelu, w ładnym pokoju
Pros:

Lokalizacja

Cons:

Drogie śniadanie

2026-03-12 via Nuitee
Y
Yuna couple jp
10
2026-03-12 via Nuitee
D
Debra family_with_children gb
6
Pros:

Location and helpful staff

Cons:

The heating was an electric radiator, so the room was cold when we returned to the hotel. The duvet was too small for the super king bed and it was quite thin. The bathroom needed attention - the pop up plugs didn't work and the blind was torn and didn't match the decor. The bedside lamps were very old so not very functional.

2026-03-11 via Nuitee
V
VICTOR couple au
9
2026-03-11 via Nuitee
S
Stephanie couple us
8
Nice hotel in an excellent location. Would stay again.
Pros:

Excellent location. Very friendly and helpful staff. Pictures on Booking.com are quite accurate.

We received a room upgrade upon our arrival. The room was spacious (comfortable king bed, wardrobe, sofa, wing back chair, coffee table and flat screen tv) with a nice bathroom with tub and shower; good water pressure, as well.

We liked having lots of natrual light through the windows. Being able to open the windows was nice to help cool the space. While there is a thermostat in the room and there is supposed to be air conditioning, it did not seem to cool the room to a comfortable temperature for us.

We appreciated having our room automatically serviced daily, which is not often the norm in hotels in the U.S. since the pandemic.

The included breakfast that we opted for was ok. I would describe it as a decent European continental breakfast. They offered fresh fruit, granola, yogurt, cold cuts, hard boiled eggs, croissants, boxed cereals and sliced bread for toasting with butter and jam available. Delicious French press coffee or hot water for tea was offered along with several different juice choices and milk.

Cons:

I will preface this by saying, none of these things would prevent us staying at this hotel again, but felt worth mentioning for others looking for their perfect stay in London.

The hotel did not provide wash cloths (not unusual in Europe) and the bathtub was quite high for stepping in to shower; worth noting if you have mobility issues or are short (I'm 5 feet.).

There was a separate menu offering hot options like a full English breakfast but for an additional fee. This was the most disappointing part of our stay, as we expected the hot breakfast to be included since the cost of the included breakfast was listed as having a $20 value on Booking.com.

Not a deal breaker for us but worth noting for those with mobility issues: while there is a nice, small elevator that allows access to the upper floors of the hotel, there are several steps that must be climbed to get into the building.

Our room did not happen to have a dedicated desk space which would have been appreciated as my husband was doing some remote work during our week long stay.

2026-03-10 via Nuitee
F
FOTEINI extended_group gr
10
Excellent location, room, staff, love it!
Pros:

The location was excellent—very quiet despite being in a central area and only 4 minutes from the metro. The room was wonderful: peaceful, comfortable, and spotlessly clean. The staff were always smiling and very helpful. I highly recommend it. 😊

2026-03-10 via Nuitee
R
Ryo couple jp
8
Pros:

ロケーションが良い。お風呂もあり洗面所も広い

Cons:

Extra Bedを入れることが出来ない

2026-03-10 via Nuitee
E
EBERS couple us
8
Good place to stay in the Kensington/Chelsea area
Pros:

Friendly-ish receptionist, clean room with all the amenities, great service at the restaurant with continental breakfast with plenty of pastries, eggs, cheeses, wide variety of cereals and a full French press coffee. Located in a busy area by Chelsea and the Kensington area, is very close to museums, parks, restaurants and shopping centers (Harrods).

Cons:

The hotel needs a bit of renovation, the climate-controlled system not working properly, it was very hot, we opened windows to cool off. The bathroom ceiling needs a hand of fresh paint, one section was pealing and a wall was stained. The furniture on our upgraded deluxe room has seen its days, time to replace them. Bed was advertised as "King size" but it was two beds butted together and no single mattress.

2026-03-10 via Nuitee
M
Matteo couple it
9
2026-03-09 via Nuitee
G
Gianni couple ch
9
Pros:

Posizione centrale vicino alla stazione della metropolitana

2026-03-09 via Nuitee
M
Margarita family_with_children gb
9
Comfy stay close to all MUSEUMS. Good value for money.
Pros:

The hotel is very close to the National History Museum and the Science Museum. The underground station is around the corner. The hotel was priced adequately. We prefer to stay in the hotel overnight and explore London rather than rush back to Surrey. Ashburn was exactly what we needed for 1 night. The staff is friendly, and check-in was super fast. The hotel was not noisy, though it was next to the main road. Quietness is important when traveling with kids. Rooms are cosy, beds are comfy, and very clean, huge towels. The rooms are a bit tired and in need of a modern touch and decoration. Then again, it's an old building, so we had everything we needed. Tea/coffee station was a nice bonus as well as complimentary water in the fridge. Always important to have. Thank You!

Cons:

All good. Not so many facilities or space - only 1 sitting room downstairs. But we were not planning to sit in the hotel when we could see London.

2026-03-08 via Nuitee
A
Annie family_with_children gb
6
Stopover from.Heathrow
Pros:

Location
Comfortable bed

Cons:

Price
Plumbing needs replacing

2026-03-08 via Nuitee
B
Barbara family_with_children nl
8
Pros:

Aardig personeel, prima locatie, ruime kamer

Cons:

Niets

2026-03-07 via Nuitee
M
Marzio couple it
8
2026-03-06 via Nuitee
A
Andrew couple us
9
A quiet spot in busy London where little goes wrong
Pros:

Despite being in a busy neighborhood our room was very quiet. In fact the hotel is quiet and there is always someone at the desk.

Cons:

Nothing

2026-03-04 via Nuitee
A
ASCENSION family_with_children es
8
2026-03-03 via Nuitee
J
José Alberto family_with_children es
10
2026-03-03 via Nuitee
E
Evangelos couple gr
9
2026-03-02 via Nuitee