The Chapter Hotels - Lancaster Gate

Hotels
•
Independent
7.6 (117 reviews)
36 Lancaster Gate, Bayswater, London, England, W2 3NP , London , GB
44-20-74021101

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Facilities

Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Poor cleanliness
Inconsistent service
Outdated room quality

Categories

Cleanliness
6.35
Room's aren't clean and not in great condition according to multiple reviews.
Service
7.85
Reception never answers the phone and service is inconsistent.
Location
8.85
Great location in a lovely quiet area, close to Kensington Gardens.
Room Quality
6.85
Rooms are described as very poor quality with old furniture.
Amenities
7.35
Limited amenities mentioned, but comfortable beds noted.
Value for Money
7.35
Too much spent for such bad place, reflecting poor value.
Food and Beverage
8.35
Breakfast noted positively, indicating satisfactory food and beverage.
Overall Experience
7.85
Overall experiences vary with both positive and negative sentiments mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:55

Property Description

Discover the charm of London at Signature Townhouse Hyde Park, where luxury meets convenience.

Exceptional Accommodations
Immerse yourself in comfort with our 46 air-conditioned rooms, each featuring modern LCD televisions and complimentary Wi-Fi. Enjoy amenities like bathrobes, hair dryers, and daily housekeeping, ensuring a restful stay.

Delicious Dining Options
Savor delectable meals at our on-site restaurant or indulge in the convenience of room service during limited hours. Start your mornings right with our buffet breakfast served on weekdays and weekends.

Unmatched Location
Nestled just steps from the stunning Kensington Gardens and a short stroll to Hyde Park, explore iconic attractions such as the Royal Albert Hall and Portobello Road Market, all within walking distance.

Experience the essence of London hospitality and book your stay at Signature Townhouse Hyde Park today!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

7.6
Based on 117 reviews
Cleanliness: 6.35
Service: 7.85
Location: 8.85
Room Quality: 6.85
Amenities: 7.35
Value for Money: 7.35
Food and Beverage: 8.35
Overall Experience: 7.85
G
GIUSEPPE FRANCESCO • couple • it
7
2026-05-16 • via Nuitee
A
ALİ • solo_traveller • tr
10
2026-05-15 • via Nuitee
C
Chiara • couple • it
8
2026-05-15 • via Nuitee
A
Andrea • couple • it
7
2026-05-14 • via Nuitee
S
Sara • extended_group • gb
10
2026-05-13 • via Nuitee
E
Ernesto • solo_traveller • es
10
Pros:

Great Location and good room

2026-05-13 • via Nuitee
D
Daniela • couple • es
8
2026-05-13 • via Nuitee
L
Lana • couple • de
5
2026-05-12 • via Nuitee
S
Shovkat • couple • uz
10
Pros:

I had a really great stay at this hotel. The location is beautiful and very convenient, especially with two train stations nearby. The cleanliness was
excellent and everything was always well maintained.
What made the experience even better was the staff. Everyone was friendly, professional, and genuinely tried their best to help guests with anything they needed. A special thanks to the manager Ali .. he was extremely kind, welcoming, and helpful with every request. He always had a smile on his face and made us feel comfortable! during the whole stay.
The hotel is also very quiet and relaxing, which made the stay even more enjoyable. Overall, I highly recommend this hotel and I would definitely stay here again 👍👍

2026-05-12 • via Nuitee
K
kirsti • couple • ee
5
Pros:

location near parks

Cons:

The walls were so thin that it felt like the neighbors were staying in the same room with us. We could hear everything — even their phone ringing and them using the toilet. It was very unpleasant.
The sound insulation was extremely poor.

2026-05-12 • via Nuitee
M
Marta • solo_traveller • es
8
2026-05-12 • via Nuitee
J
Jensen • couple • es
10
2026-05-11 • via Nuitee
S
Sara • extended_group • it
9
2026-05-11 • via Nuitee
M
Mohammad • couple • gb
10
2026-05-11 • via Nuitee
C
Cem_ILHAN • solo_traveller • tr
7
2026-05-11 • via Nuitee
S
Sarah • solo_traveller • gb
8
Pros:

Family room big and spacious.

Cons:

Would have been nice to have had a proper cup and not a paper cup with tea from a machine for breakfast.

2026-05-11 • via Nuitee
R
Ramon • couple • es
5
Pros:

Ubicació, hall

Cons:

El matalàs estava trencat, però el dia següent ens van canviar d’habitació, la nova habitació no tenia aigua calenta, era tèbia, i se sentia molt com parlaven els hostes del costat

2026-05-10 • via Nuitee
S
Stefania • family_with_children • it
9
Pros:

Pulizia, disponibilità, posizione

Cons:

Nulla

2026-05-10 • via Nuitee
A
Aleidan • couple • gb
10
Good location Friendly staff Clean hotel
Pros:

Good location
Friendly staff
Clean hotel

2026-05-09 • via Nuitee
J
Janet • couple • ca
7
Would stay again
Pros:

Our room was so lovely since it was over looking the neighbours garden, nice and quiet! The price was good!

Cons:

The bathroom MUST have better cleaning from long term use, leaving Mold, mildew and rust.

2026-05-09 • via Nuitee