Sir Christopher Wren Hotel

Exceptional location and property! Staff were excellent.

What an absolute gem of a hotel, nestled in the very heart of Windsor. Exceptional service from all staff, who cannot do enough for you. A lovely hotel suite, spotless and a good size. It’s a 5 minute walk to Windsor Castle. The bar area is large, spacious and looks like recently refurbished. Cannot recommend highly enough. We will return.

Customer service at its worst. Stayed for 3 nights. Had to carry my own luggage up flights of stairs while hotel staff just watched. Staff extremely rude. When I complained about lack of water in room , and bath robe I was bluntly told , its our policy. I asked to speak with the General Manager Mr Macjec but he was not interested in his Hotels poor service. The concierge didn't even open the door when we arrived while he saw us walking in. I would recommend you stay at the Runnymead Hotel in this area who care about their customers.

Location is good - but one of the worst hotel rooms I’ve stayed in. Semi basement room with frosted window so can’t see outside. No heating, air conditioning unit useless. Furniture looks like it’s been chewed by a dog, and the shower is a dribble. Other colleagues described their rooms as ‘functional’. Across the street from the main hotel so you get wet/cold trying to get to the gym or restaurant.

Location, very clean and well appointed rooms.

Lovely hotel in perfect location situated right on the Thames & to visit castle

We stayed 3 nights here, booked at a special offer (‘winter sale’) rate, which we thought gave excellent value for money. We had stayed here once before, and were pleased that the high standard we remembered had been maintained.
We had a ‘Club room’ in the main building. There were quite a lot of stairs to reach it, which was not a problem for us, but worth checking if anyone has impaired mobility.
The room was superb. It looked like it had been recently refurbished: the furnishings, carpet and bathroom fittings were all in excellent condition. It was spotlessly clean. It was also quiet (apart from the noise of aircraft overhead, but you would get that anywhere in Windsor!)
The view from the window was directly overlooking the dome of the restaurant area, but we could see the river off to one side.
We were on a breakfast-inclusive package, and the hot & cold breakfast buffet was well-presented and well stocked. We also went to the restaurant for some afternoon refreshments and one evening meal (which was excellent). Most of the times that we were in the restaurant, we were lucky enough to get a table by the window, with a lovely view of the river.
All the public areas of the hotel are pleasant, with nice décor and furnishings.
All the staff we met – in reception, and in the restaurant/bar area – were welcoming, helpful and efficient. Daily housekeeping of the room was very good too.
We used the gym (located just across a courtyard) one morning, just after it opened at 7 a.m., which was very satisfactory and not at all busy.
We booked car parking in the hotel’s section of the nearby station car park, and this worked well.

We stayed here two nights. The bedroom was very nice. Large and modern with a great bathroom and shower. King size bed that was very comfortable and lots of pillows to choose from. The hotel was on the banks of the Thames and across the road from the riverside train station, next to Eton Bridge so a very convenient location 200 m from the castle. The lounge bar was very quiet but nice. Breakfast wasn’t great. Buffet style but not enough people to keep the food fresh.

Location, food

We went for afternoon tea today and told them in advance that we were vegan and vegetarian. In the past this has meant nothing to venues and we have had awful experiences.
However today at the Christopher Wren, I had the best vegan afternoon tea ever. The sandwiches were lovely and a great selection and the scones the best scones ever, and they included vegan cream. The cakes were lovely and again a great selection and the staff were very attentive and polite. Vegans you need go here, not only was it the best vegan afternoon tea I have ever had but it was relatively cheap.

The location was exceptional, all of the facilities were clean and well maintained, the room and bathroom was spotless- awesome shower