Holiday Inn Express Hotel & Suites Phenix City - Columbus by IHG

Hotels
•
Holiday Inn Express
8.6 (132 reviews)
1702 Us 280 Byp, Phenix City, Alabama, 36867 , Phenix City , US
+1 334-298-9404

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Facilities

Elevator
Television in common areas
Free breakfast
Safe-deposit box at front desk
Internet access in public areas - high speed
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
24-hour business center
Free self parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions)
Clean rooms and updated bathrooms (many guests)
Comfortable beds
Good breakfast and attentive breakfast staff
Nice pool
Suitable for quick overnight stays
Cons:
Inconsistent room cleanliness (stains, peeling tub, at least one live bug report)
Thin walls/noise from neighboring rooms
In-room shortcomings: no coffee maker, no safe; noisy fridge; AC/ventilation issues
Plumbing issues (drain not clearing) and loose fixtures
Limited parking and some area/ant issues
Late checkout requires booking extra night for some guests

Categories

Cleanliness
7.5
Mixed reports: many guests praised clean rooms and updated bathrooms, but multiple reviews cite stains, a live bug on a pillow, peeling bathtub, carpet needing deep cleaning and inconsistent housekeeping.
Service
9.3
Generally very positive: numerous comments about friendly, polite and helpful staff (including breakfast attendant and second-shift manager). Isolated report of a rude front desk interaction but overall strong service sentiment.
Location
8.9
Few direct comments; generally acceptable location for quick stays but some guests noted limited parking and one comment that the area was 'not so good' and ants by a side door.
Room Quality
7.2
Several room issues reported: noisy/thin walls, AC limits, plumbing/drain problems, loose toilet seat, bathtub peeling, fridge noise and at least one report of a room being run down or having stains.
Amenities
9
Positive mentions of a good pool and breakfast; however some guests noted missing in-room items (no coffee maker, no safe) and ongoing construction/gym/elevator signage issues.
Value for Money
8.7
Most guests found the stay good for the price and would return, though a few felt inconvenienced by policies (having to book an extra night for late checkout) and one comment that it felt more suited to truckers than families.
Food and Beverage
9.1
Breakfast received positive mentions and praise for staff serving it; overall F&B sentiment is favorable.
Overall Experience
9.1
Many guests described their stay as very good or great and recommended returning; persistent negatives (noise, some cleanliness/room issues) tempered but did not outweigh generally positive overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Recreational Amenities: Make a splash in the outdoor pool or break a sweat in the 24-hour fitness center.
Free Amenities: Enjoy complimentary breakfast and Wi-Fi access during your stay at this hotel.
Convenient Location: Situated near key attractions like Columbus Georgia Convention & Trade Center and RiverCenter for the Performing Arts.

To book your stay at our Holiday Inn Express Hotel & Suites Phenix City - Columbus, visit our website or call now!

Important information:

  • The seasonal pool will be open from April to November.
  • Pool access available from 10 AM to 10 PM.
  • Up to 2 children 18 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CSG

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 132 reviews
Cleanliness: 7.5
Service: 9.3
Location: 8.9
Room Quality: 7.2
Amenities: 9
Value for Money: 8.7
Food and Beverage: 9.1
Overall Experience: 9.1
D
Deborah
10
Pros:

Our room was very clean. The bathroom was clean and updated. The hair dryer was exceptional. And our bed was extremely comfortable. Very friendly staff as well. We highly recommend this hotel.

2025-10-12 • via Nuitee
W
wet
10
Pros:

Nice place to dtay

2025-09-29 • via Nuitee
V
Vera • partner
10
Pros:

Staff very friendly

2025-09-13 • via Nuitee
H
Hannah
4
Pros:

Staff was very rude nearly the entire time. I needed assistance with updating my stay and the person at the front desk was honestly horrible. The room was pretty run down and dirty. Stains everywhere. Super super loud hotel you can hear nearly everything from any room in the vicinity.

2025-09-12 • via Nuitee
V
Verified traveler
10
Very nice stay
Pros:

Excellent property

2025-09-06 • via Nuitee
R
Roberta • family
10
Pros:

Clean and quiet. Excellent staff

2025-09-04 • via Nuitee
G
Gregory • partner
4
Pros:

No coffee maker in room. No safe in room. AC would not go below 68. Bath tube would not drain completely,standing water at all times so much the drain was rusted. Toilet seat was not secure. Front desk said elevators and gym that way, other than that i can't tell you anything else about the hotel. The get directions button does not work. You have to use the address. Construction on 4th floor in progress. You can definitely hear through the walls as i was woke up to the sounds of the people in the next room. Would not stay again. Not the holiday inn express i am use to staying at.

2025-08-24 • via Nuitee
J
Jeremy • family_with_children
10
Pros:

Staff was wonderful and polite as always. When we visit, this is always one of our goto locations.

2025-08-24 • via Nuitee
R
Rachel
4
Screaming Yelling Thin doors and walls
Pros:

Adjoining rooms. The family with young children on the other side of the door screamed and yelled for 4 hours, then left for an hour for dinner & came back and screamed and yelled till 3am.

2025-08-05 • via Nuitee
D
Donna • friends
8
Pros:

Would stay again

2025-08-03 • via Nuitee
S
Sarah • family
8
Pros:

All great except having to book another night to get late check out past 12:30pm.

2025-07-26 • via Nuitee
S
Sarah • family
8
Pros:

Great staff, clean place and great pool. Only downside is I had to book another night to check out later because they latest they gave me was 12:30.

2025-07-26 • via Nuitee
M
Myra Joy
10
Pros:

Nice! I would stay here again

2025-07-26 • via Nuitee
P
Paulette
10
Pros:

It was a great stay

2025-07-20 • via Nuitee
J
James
8
Pros:

Comfortable beds, hot water, plenty of space for our family of 5

2025-07-14 • via Nuitee
P
Patrice • family
8
Pros:

The bathtub was peeling and need to be replaced. Bathroom door was dragging and hard to coose

2025-07-08 • via Nuitee
L
LINDEL
10
Pros:

Breakfast lady was really nice

2025-06-30 • via Nuitee
B
Barbara
2
Pros:

Checked in and lady at desk was great. Got to the room and there was a live bug on the pillow. We left immediately.

2025-06-18 • via Nuitee
H
Heather
10
Pros:

The hotel is clean. The second shift front desk manager was very friendly.

2025-06-17 • via Nuitee
M
Michael
8
Pros:

This was a quick overnighter. Stay was good. Property in good shape.

2025-06-14 • via Nuitee