SureStay Plus Hotel by Best Western San Jose Central City

Hotels
•
Best Western
8.2 (170 reviews)
2650 Monterey Hwy, San Jose, California, 95111 , San Jose , US
1-408-279-6600

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Facilities

Free breakfast
Meeting rooms
Fitness facilities
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Clean room
Comfortable bed
Affordable price
Friendly staff
Cons:
Bed bugs
Dirty conditions
Poor customer service
Safety concerns

Categories

Cleanliness
6.78
Reviews mention dirty conditions and issues with pests.
Service
8.25
There were complaints about front desk politeness, but overall staff were noted as nice.
Location
7.79
Location was convenient but presented safety concerns due to setups typical of motels.
Room Quality
7.74
Rooms had worn out issues and pest problems, affecting comfort.
Amenities
8.77
Some positive mentions of breakfast and good layout.
Value for Money
9.23
Affordable pricing was appreciated, but the experience differed from expectations.
Food and Beverage
8.28
Breakfast was mentioned positively, but specific details were limited.
Overall Experience
8.75
Mixed sentiments; some found it acceptable while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:11

Property Description

Discover comfort and convenience at the SureStay Plus Hotel by Best Western San Jose Central City, your perfect getaway in the heart of San Jose.

Unrivaled Recreation
Rejuvenate in our state-of-the-art fitness center or unwind in the soothing sauna. Whether you're here to work or play, we have you covered.

Modern Amenities
Enjoy complimentary wired and wireless internet access throughout the hotel. Our business center caters to all your professional needs, while concierge services ensure your stay is seamless.

Delicious Start to Your Day
Indulge in our complimentary buffet breakfast, served daily from 6:30 AM to 9:30 AM. Fuel up before exploring nearby attractions, including the Santa Clara County Fairgrounds and CSU San Jose State University.

Don't miss out on a memorable stay—book your room today at SureStay Plus Hotel!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJC

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 170 reviews
Cleanliness: 6.78
Service: 8.25
Location: 7.79
Room Quality: 7.74
Amenities: 8.77
Value for Money: 9.23
Food and Beverage: 8.28
Overall Experience: 8.75
S
Saikat • family
10
Pros:

Nice stay. This is the second time I stayed in the same place. Just fine.

2025-10-10 • via Nuitee
T
Tracy
8
Pros:

Room was a little outdated, but was still clean. Comfortable night sleep, free breakfast extra bonus

2025-10-09 • via Nuitee
D
Daniel • partner
2
Pros:

The hot tub wasn’t maintained (as well as the pool).
The hotel is being managed by the Holiday Inn as of 10/7 (he was incredible!). Stained sheets and dated rooms.

2025-10-09 • via Nuitee
C
charlotte
10
Pros:

checkin is nice and convenient. Room is clean, the light at sink was not working. Breakfast is good. Walking distance to a market and some food.

2025-10-05 • via Nuitee
J
juliet
2
Pros:

Too noisy, we can hear. Our next door

2025-09-30 • via Nuitee
M
Mohammadmehdi • family
8
Pros:

everything was acceptable.

2025-09-28 • via Nuitee
J
Josh
2
Pros:

Bed bugs

2025-09-27 • via Nuitee
J
Jennifer • friends
10
Pros:

Clean room and comfortable bed. TV had many options. Breakfast was good.

2025-09-23 • via Nuitee
A
Ansar
8
Pros:

Its just a motel, What you pay is what you get for the price it was a good property, the lenin seems to be worn out and washroom was not tidy otherwise rest all ok with the property, this is not your typical best western kind of hotel.

2025-09-23 • via Nuitee
N
Nhung
8
Pros:

Great and affordable place

2025-09-22 • via Nuitee
B
Baseer
10
Pros:

Good Servics

2025-09-21 • via Nuitee
J
Jackie
8
Nice for price
Pros:

Shower was cracked, tub was stained and needs updated. Everything else was clean. Very nice staff.

2025-09-21 • via Nuitee
M
Maria • family
6
Pros:

The front desk guy is not polite nor makes you feel welcome when checking in. They need better customer service skills.

2025-09-15 • via Nuitee
K
Katherine
4
Pros:

Staff was very nice although check-in is odd -- you check in at the hotel next door. Facility is clean. The accessible tub seat has rust and the shower head leaks. I saw a roach near the refrigerator. Lights in the bath/vanity area flashed on and off at odd times. Bed was comfortable.

2025-09-11 • via Nuitee
H
Hao
10
Pros:

Clean room nice staff

2025-09-09 • via Nuitee
B
Bebs
10
Pros:

Good hotel. Safe and clean

2025-09-03 • via Nuitee
M
marie
2
Pros:

I paid extra for a service and did not receive the place was more like a motel 6

2025-08-27 • via Nuitee
D
Dustin
6
$10 parking fee
Pros:

Silverfish in bathtub, was charged $10 even though the website and Hotels.com list parking as free.

2025-08-21 • via Nuitee
E
Eduardo
2
Pros:

Dirty

2025-08-21 • via Nuitee
N
Natara
10
Pros:

Good hotel

2025-08-18 • via Nuitee