Best Western Plus Wine Country Inn & Suites

Hotels
•
Best Western Plus
8.1 (485 reviews)
870 Hopper Avenue , Santa Rosa , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Good breakfast options
Friendly staff
Convenient location
Cons:
Cleanliness issues
Room comfort concerns
Service inconsistencies

Categories

Cleanliness
7.4
Several reviews mentioned cleanliness positively, but others indicated issues such as ants and outdated odors.
Service
8.9
Staff was consistently referred to as friendly and accommodating.
Location
8.4
Convenient location with easy access to dining options and the highway.
Room Quality
6.9
Mixed reviews with mentions of dated rooms and comfort issues.
Amenities
8.4
Positive mentions of breakfast and other facilities like a coffee machine.
Value for Money
7.9
Overall good value, but opinions on room quality affect this rating.
Food and Beverage
8.9
Breakfast options were highly rated and considered a significant positive aspect.
Overall Experience
8
Despite some negative experiences, many guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 07:51

Property Description

Zen Garden and Outdoor Pool

Escape the hustle and bustle at Best Western Plus Wine Country Inn & Suites with a serene Zen garden and a refreshing outdoor pool.

Eco-Friendly Practices

Experience sustainability without compromising comfort - from soap dispensers in bathrooms to energy-efficient amenities, we prioritize eco-friendly practices.

Convenient Location and Amenities

Just minutes from Santa Rosa city center, enjoy complimentary breakfast, 24-hour exercise room, and proximity to local attractions like the Charles M. Schulz Museum.

Ready to unwind in Wine Country? Book your stay at Best Western Plus Wine Country Inn & Suites today!

Important information:

No Locals Policy
Policy:
The Hotel Does Not Rent Rooms to Local Residents
Background:
Based upon past events, the Hotel has fairly and rationally determined that renting rooms to individuals who reside locally (i.e., within 25 miles of hotel) poses a reasonably avoidable increased risk to the health, wellbeing and safety of hotel staff, guests and property.
The exceptions to this determination are guests who rent rooms at the Hotel: (i) based upon an emergency (e.g., a fire at their residence and a need for emergency lodging); or (ii) the fulfilling of a lawful duty or service (e.g., an essential worker).
Policy:
The Hotel will not rent a room to an individual who resides within a 25 -mile radius of the hotel.
The Hotel will publish the notice on relevant distribution channels (e.g., the Hotel’s website) such that the public has reasonable notice of the policy.
The Hotel will check identification documents of guests and confirm the guests’ residence addresses for the uniform application of the policy. If a potential guest requests an exception to this policy (e.g., based upon an emergency or fulfilling of a lawful duty or service), the Hotel reserves the absolute right and discretion to decide the exception based upon evidence requested from and provided by the guest. Any such exception shall only be made by a member of the Hotel’s management.
This policy will not be applied in a discriminatory manner – decisions will not be made based upon a person’s race, religion, color, sex, disability, national origin, sexual orientation, or any other characteristic protected by law.
Management reserves the right to amend this policy from time-to-time in its sole discretion. Amended:12/14/2021Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 485 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 6.9
Amenities: 8.4
Value for Money: 7.9
Food and Beverage: 8.9
Overall Experience: 8
L
Lehmann • family_with_children • us
4
Pros:

It was affordable

Cons:

It felt kinda run down, raw furniture looked and felt dirty, the whole place just felt dirty. My keys both stopped working the second day and we got in late from our activities. U was alone with a 4 year old and had to go all the way back to the office to get the keys working again. The bed wasn't comfortable. Blankets scratchy and old. Tge coffee machine in my room made mud literally it was undrunkable with my own pods that I brought from home. It felt like a bad vibe overall, and had me second guess ever staying at a best western again.

2026-03-28 • via Nuitee
D
Darla • family_with_children • us
10
2026-03-25 • via Nuitee
B
Barth • solo_traveller • us
9
Pros:

Staff was great! Breakfast was good 👍🏻

Cons:

Bed was uncomfortable

2026-03-24 • via Nuitee
J
james • couple • us
8
Great stay comfortable and quiet got good sleep
Pros:

Very dog friendly! Courtyard was a great place. Nice pool. Breakfast was wonderful

Cons:

Time for some updates

2026-03-18 • via Nuitee
S
Scot • couple • us
8
Nice place but the breakfast isn’t well run.
Pros:

Location near restaurants was nice, and the staff were very friendly and helpful. Room was good for the price.

Cons:

We stayed 3 days but only tried the breakfast once. It had potential with the variety and all….but the ommlets were burned around the edges and stuck to the bottom of the heater tray, and the hash brown patties were left in the heater tray way too long turning them to cardboard which then went cold when the heater tray was turned off to stop the process. Should have made some new ones. So the great value of having breakfast included didn’t work for us, so we didn’t go back after the one try.

2026-03-17 • via Nuitee
J
Jubel • couple • us
2
Pros:

Muy bonito y cómodo ubicación muy buena

Cons:

Me hicieron dos cargos y ahora resulta que ellos retienen un depósito pero ilogicamente el depósito es superior al costos de la estancia

2026-03-16 • via Nuitee
R
Roberto • solo_traveller • us
10
Pros:

Delicioso!

Cons:

Room smell a little like smoke

2026-03-12 • via Nuitee
R
Renee • family_with_children • us
10
We will return because of the excellent customer service
Pros:

Excellent customer service

Cons:

There wasn't anything I didn't like, other than I wish the bed wasn't so hard.

2026-03-09 • via Nuitee
S
Shelley • family_with_children • us
4
Would not stay here again
Pros:

Good location

Cons:

Room size no comfort of mattress wind was blowing in through the glass door all night had a smell of dog in the room

2026-03-09 • via Nuitee
M
Maria • family_with_children • us
8
2026-03-06 • via Nuitee
M
monica • couple • us
10
Pros:

Spacious and clean

Cons:

How I was charged 227.50 after I paid in full and still have not received my credit back to my card . I was told only 100 deposit

2026-02-26 • via Nuitee
J
Jeff • couple • us
2
2026-02-10 • via Nuitee
O
Opal • family_with_children • us
10
Pros:

Super clean and very friendly staff.

2026-01-27 • via Nuitee
I
Isabel • extended_group • us
4
Stay was mediocre for the reason stated above.
Pros:

Staff was courteous & helpful.

Cons:

Room was switched to another room provided by staff at hotel the day of arrival, ants in room & lastly assigned room was Not ready by check in time.

2026-01-19 • via Nuitee
R
Ronda • extended_group • us
3
never again
Pros:

The breakfast was one of the pluses at the hotel a very great quantity of different options and very tasty

Cons:

can't really say

2026-01-19 • via Nuitee
S
Silvana • family_with_children • us
10
It was Great The Ladies in the Breakfast room were awesome!!
Pros:

It was right next door to the venue we attended for my nephews Wedding

2026-01-19 • via Nuitee
K
Kay • family_with_children • us
10
Staff was kind and welcoming. Accommodating to our family putting us right by the pool, perfect for the kids. Great brea
Pros:

Very homey feeling with the plants all around and on the balcony, very well kept. Friendly staff. Very accommodating.

2026-01-19 • via Nuitee
M
melody • couple • us
10
Overall, this day was very, very nice and the gentleman who checked us in did everything good to acc
Pros:

I enjoyed the set up in the rooms. I thought it was beautiful. The lunch I mean breakfast of course was great. The staff was friendly.

Cons:

I did not like the rooms that were on the other side of the property that look like it was literally dead scary no lighting. I was concerned so I paid to upgrade to stay in the front.

2026-01-19 • via Nuitee
J
Juan • family_with_children • us
3
Real and fun but not real fun!
Pros:

The over cooked bacon was the best

Cons:

The price and it was dirty and smelled like the carpet hadn’t been cleaned since 1995

2026-01-19 • via Nuitee
C
Calvin • couple • us
7
Great customer service!
Pros:

Our flight arrived fairly early in the day. We were offered a very early check-in so we didn’t need to sit around in the lobby for hours. The beds were comfy and the room was fairly clean. Great bang for your buck!

Cons:

N/A

2026-01-19 • via Nuitee