Best Western Plus Wine Country Inn & Suites

Hotels
•
Best Western Plus
8 (432 reviews)
870 Hopper Avenue , Santa Rosa , US
+1 707-545-9000

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good/varied breakfast
Friendly, helpful staff
Clean and spacious rooms (many reports)
Convenient location (near freeway, wineries, doctors)
Free lobby beverages/cookies and family-friendly options
Pet and disabled-friendly features
Generally good value
Cons:
Ants/occasional small bugs reported
Cigarette smoke smell reported in at least one room and lobby
Noise from freeway or neighboring rooms
Lumpy/very soft beds and poor pillows in some rooms; short shower head
Pool/hot tub dissatisfaction or malfunction reported
Isolated safety/transient incident and refund/policy/discrimination complaint

Categories

Cleanliness
7.4
Many guests described rooms and public areas as clean, but there are multiple reports of ants, a small bug, and at least one room/lobby smelling of cigarette smoke — overall mixed cleanliness.
Service
8.3
Staff is repeatedly described as friendly and helpful; a few reports note poor follow-up on noise/refund issues and a policy complaint about no-locals, so service is strong but not perfect.
Location
8.4
Consistently praised for proximity to freeway, wineries, doctors and restaurants; some guests experienced freeway or neighboring-room noise, but overall location is a clear positive.
Room Quality
7.6
Rooms are often described as spacious and comfortable with good amenities (desk, microwave, fridge), but there are repeated mentions of lumpy/very soft beds, poor pillows, short shower head and some outdated fixtures.
Amenities
7.8
Breakfast, lobby beverages and basic amenities are praised; property has a pool and jacuzzi but guests noted missing hot tub or issues with the jacuzzi and lack of USB charging in rooms.
Value for Money
8.3
Several guests call it a good deal or 'bien calidad precio' and note free lobby snacks/coffee and a solid breakfast, supporting a positive value impression.
Food and Beverage
8.2
Breakfast is frequently described as excellent, varied and kid-friendly and coffee is praised; isolated negative comments exist but F&B is generally a strength.
Overall Experience
8
Most stays met expectations — clean, comfortable rooms and good breakfast — but isolated issues (insects/bugs, smoke, noise, safety/refund incident and policy complaint) balanced the positives to an overall 8.0.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Zen Garden and Outdoor Pool

Escape the hustle and bustle at Best Western Plus Wine Country Inn & Suites with a serene Zen garden and a refreshing outdoor pool.

Eco-Friendly Practices

Experience sustainability without compromising comfort - from soap dispensers in bathrooms to energy-efficient amenities, we prioritize eco-friendly practices.

Convenient Location and Amenities

Just minutes from Santa Rosa city center, enjoy complimentary breakfast, 24-hour exercise room, and proximity to local attractions like the Charles M. Schulz Museum.

Ready to unwind in Wine Country? Book your stay at Best Western Plus Wine Country Inn & Suites today!

Important information:

No Locals Policy
Policy:
The Hotel Does Not Rent Rooms to Local Residents
Background:
Based upon past events, the Hotel has fairly and rationally determined that renting rooms to individuals who reside locally (i.e., within 25 miles of hotel) poses a reasonably avoidable increased risk to the health, wellbeing and safety of hotel staff, guests and property.
The exceptions to this determination are guests who rent rooms at the Hotel: (i) based upon an emergency (e.g., a fire at their residence and a need for emergency lodging); or (ii) the fulfilling of a lawful duty or service (e.g., an essential worker).
Policy:
The Hotel will not rent a room to an individual who resides within a 25 -mile radius of the hotel.
The Hotel will publish the notice on relevant distribution channels (e.g., the Hotel’s website) such that the public has reasonable notice of the policy.
The Hotel will check identification documents of guests and confirm the guests’ residence addresses for the uniform application of the policy. If a potential guest requests an exception to this policy (e.g., based upon an emergency or fulfilling of a lawful duty or service), the Hotel reserves the absolute right and discretion to decide the exception based upon evidence requested from and provided by the guest. Any such exception shall only be made by a member of the Hotel’s management.
This policy will not be applied in a discriminatory manner – decisions will not be made based upon a person’s race, religion, color, sex, disability, national origin, sexual orientation, or any other characteristic protected by law.
Management reserves the right to amend this policy from time-to-time in its sole discretion. Amended:12/14/2021Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SFO

Location

Property Accessibility

Total Disability Score: 7.71
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 432 reviews
Cleanliness: 7.4
Service: 8.3
Location: 8.4
Room Quality: 7.6
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.2
Overall Experience: 8
M
Marilu • extended_group • us
7
Pros:

Breakfast was great and the friendly staff

Cons:

Privacity

2026-10-26 • via Nuitee
S
Sheila • couple • us
8
2026-10-19 • via Nuitee
M
milton • family_with_children • us
10
Pros:

Clean quiet.

Cons:

Their policy about no locals allowed to stay there is plain and simple discrimination. I will no longer stay at ANY best Western.

2026-10-19 • via Nuitee
P
Pamela • couple • us
7
Fine
Pros:

Close to our car

Cons:

Dog poop outside of door area

2026-10-17 • via Nuitee
S
Samuel • couple • us
8
A good deal for a nice motel close to wineries and breweries, and not far off of the freeway
Pros:

Had a great breakfast rooms were spacious and clean, comfortable beds

Cons:

They had a pool but wish they had a hot tub

2026-10-16 • via Nuitee
E
Elizabeth • solo_traveller • us
8
Everything you need in Santa Rosa
Pros:

The room is clean and comfortable. Good television setup. The breakfast is excellent. The hotel is close to good options for dinner.

Cons:

Some neighbors were noisy in the middle of the night

2026-10-13 • via Nuitee
D
Donna • couple • us
7
2026-10-12 • via Nuitee
D
Debra • couple • us
7
2026-10-10 • via Nuitee
L
Luz Yurany • couple • us
7
Bien calidad precio
Pros:

La ubicación el jacuzzi y la carta muy cómoda

Cons:

El desayuno

2026-10-08 • via Nuitee
J
Jordan • family_with_children • us
3
Pros:

Breakfast was serviceable and had good options for my kids. The coffee was good as well.

Cons:

The first room we got smelled like cigarette smoke, and so did the lobby. My wife and daughter got in late and didn't switch rooms so I did the following day. The air conditioning was set to eco mode when the weather was in the 100s that weekend. It kept going off, but I found the button to keep it cool.

2026-10-07 • via Nuitee
C
Christina • solo_traveller • us
10
Great stay
Pros:

Friendly helpful staff, clean large rooms, disabled shower was perfect, close to 2 eye Dr appointments

Cons:

Could have used USB connectors for charging

2026-09-19 • via Nuitee
C
Christina • solo_traveller • us
10
Excellent stay
Pros:

Close to 2 eye Dr visits, easy on and off highway, disabled and pet friendly, friendly staff

2026-09-19 • via Nuitee
T
Theresa • couple • us
9
We found our room to be all that we needed, comfortable, clean and quiet.
Pros:

Location

Cons:

Short shower head

2026-09-16 • via Nuitee
T
Tim • couple • us
10
Pros:

Location

2026-09-14 • via Nuitee
J
Jiajun • solo_traveller • us
9
2026-09-12 • via Nuitee
G
Gregory • couple • us
4
Pros:

The bed was aweful... very soft and lumpy. Same for the pillows. The bedding needs to be fully upgraded. Both my spouse and I got very little sleep during our stay.

2026-09-08 • via Nuitee
E
Eric • couple • us
10
2026-09-04 • via Nuitee
E
Elizabeth • family_with_children • us
10
Pros:

It’s always clean , quiet location, friendly staff , good location , good breakfast n coffee n juice

Cons:

There’s no comment for this question

2026-09-01 • via Nuitee
B
Baker • solo_traveller • us
10
Pros:

Right off the interstate 101 south. Good breakfast. Only stayed overnight. Beds were comfortable . There was water ,coffee and cookies in the lobby for free.

Cons:

I did find a small bug .but everything else was good

2026-09-01 • via Nuitee
T
teliha • extended_group • us
8
2026-08-23 • via Nuitee