Hilton Garden Inn San Francisco Airport North

Hotels
•
Hilton Garden Inn
7.9 (400 reviews)
670 Gateway Boulevard , South San Francisco , US
+1 650-872-1515

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Terrace
Pets allowed
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Review Highlights

Pros:
Friendly/welcoming staff
Good location (airport/City access)
Clean/comfortable for many guests
Complimentary water and snack credit
Plenty of parking (though sometimes charged)
Good value/price for many guests
Cons:
Carpet issues (stains, leaks, soggy) and cleanliness concerns
Breakfast service problems (early cutoff, out of coffee, being ignored)
Poor soundproofing and blinds that don't fully close
Parking fees disclosed after check-in for some
Limited nearby food options / no dinner on site
After-stay service failure (unable to recover lost item)

Categories

Cleanliness
6.6
Mixed reports: some guests said rooms were clean, but multiple complaints about carpets (stains, soggy/leaking carpet) and at least one guest reported the room wasn't thoroughly cleaned.
Service
9.6
Generally very positive: front desk described as happy, energetic and welcoming; staff friendly and helpful. Some after-stay service issues (unable to recover a lost AirPod) but overall staff interactions were praised.
Location
8.5
Often listed as a pro: convenient for airport and San Francisco getaway; generally a good location though one guest noted distance from city centre.
Room Quality
6.7
Mixed to negative: decent-sized rooms but several issues cited — poor soundproofing, blinds that don’t close, loud refrigerator hum, dated furnishings and broken/dirty carpeting in some rooms.
Amenities
7.4
Some positives (complimentary water, free snack credit, parking availability) but several negatives: parking often extra, broken ice machine, occasional shortages (e.g., coffee) and limited nearby food options.
Value for Money
8.7
Generally seen as good value for the price by multiple guests, though value was reduced for some who paid for included items (breakfast/parking) and experienced issues.
Food and Beverage
6.6
Several complaints: breakfast service problems (early cutoff, out of coffee, being ignored), limited on-site dinner/food options and lack of nearby restaurants for some guests.
Overall Experience
9.1
Overall sentiment leans positive: many guests enjoyed their stay, found staff welcoming and would return, despite recurring issues with rooms/food/amenities for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location
Ideally situated just 2 miles from the San Francisco International Airport, Hilton Garden Inn San Francisco offers easy access to corporate offices in South San Francisco.

Modern Amenities
Guests can stay active in the hotel's fitness centre, and the meeting space with free internet access and A/V equipment is perfect for events of up to 100 guests.

Dining Options
Indulge in contemporary cuisine at the on-site Great American Grill, serving delicious breakfast and dinner options.

Book now to experience the perfect blend of convenience, comfort, and style at Hilton Garden Inn San Francisco!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Location

Guest Reviews

7.9
Based on 400 reviews
Cleanliness: 6.6
Service: 9.6
Location: 8.5
Room Quality: 6.7
Amenities: 7.4
Value for Money: 8.7
Food and Beverage: 6.6
Overall Experience: 9.1
M
Moritz • solo_traveller • de
10
2026-10-28 • via Nuitee
P
Peggy • solo_traveller • us
9
2026-10-22 • via Nuitee
H
Harry • extended_group • us
10
Great!
Pros:

Location

Cons:

Nothing

2026-10-21 • via Nuitee
T
Teerapong • extended_group • us
3
Good stay, Poor after service.
Pros:

Actually , I love a stay here but after I left my AirPod, I cannot contact anyone for help.

Cons:

As above mention.

2026-10-20 • via Nuitee
M
Mark • solo_traveller • nz
6
Fair Value
Pros:

Nice staff well presented rooms for the price

Cons:

Lost a charger. Eventually found after multiple ph calls and attempts.

2026-10-16 • via Nuitee
H
Hotelling • extended_group • us
8
Pros:

I love how happy and energetic the front desk staff is. Kia is so lovely along with rest of the staff. They truly set the tone for visit.

Cons:

The room wasn't throuly clean

2026-10-13 • via Nuitee
N
Nader • solo_traveller • us
9
2026-10-11 • via Nuitee
A
A • solo_traveller • us
5
This hotel missed the mark, left feeling hangry and very tired
Pros:

Clean enough, free snack credit, decent sized room, close to airport, they did eventually comp my parking fee too but only because I complained that I didn’t get my included breakfast that I paid for

Cons:

* Breakfast ends at 9 AM with a firm cutoff, which you don’t find out until 9:05 after waiting for service and being ignored for about 10 minutes
* Out of coffee at breakfast, aside from the Keurig in the hotel room
* Parking costs extra to literally park at the hotel where you’re staying, and this was passively disclosed after check-in on a little orange sticky note
* Didn’t sleep well at all
* Very poor soundproofing. You can hear hallway conversations word for word from inside the room, including people talking at 2 AM
* Blinds don’t close completely, so bright streetlights shine into the room at night
* Loud, constant refrigerator hum
* Very few, possibly no, food options within easy walking distance since the hotel is surrounded mostly by office buildings
* Carpeting in my room was pretty gross and could definitely use a replacement

2026-10-07 • via Nuitee
D
Dimitra • extended_group • gr
7
Pros:

Γενικά καλη τοποθεσία, καθαρό δωμάτιο, ευγενικό προσωπικό και καλη τιμή για τις παροχες του

Cons:

Παρα πολλά μηνύματα για αξιολογηση του ξενοδοχειο επειτα από την διαμονή μου. Πολύ κουραστικό αυτό

2026-09-18 • via Nuitee
M
Marilia • solo_traveller • nl
4
Cons:

There was no food or dinner

2026-09-17 • via Nuitee
K
Kevin • couple • us
3
2026-09-16 • via Nuitee
G
Gretchen • solo_traveller • us
6
2026-09-14 • via Nuitee
W
Wendy • solo_traveller • us
9
2026-09-14 • via Nuitee
A
Arq Gabriel E • couple • co
10
Pros:

Excelente todo

2026-09-14 • via Nuitee
Y
Yailah • solo_traveller • us
9
Pros:

We really enjoyed our stay. The hotel was clean, comfortable, and very welcoming. The staff was friendly and helpful, and we especially appreciated the warm welcome when we arrived. We were there celebrating my birthday, and having the hotel acknowledge it made me feel extra special. The location was also convenient for our San Francisco weekend getaway. Overall, we had a very pleasant stay and would definitely stay here again.

Cons:

The only issue we had was with the carpet in our room. At first, we thought it had recently been cleaned and just hadn’t fully dried yet. However, as our stay went on, the carpet became more and more soaked, and we realized there was actually a leak. There was also a brown stain in the area where the carpet was wet, which was concerning. We did report it to the front desk, but we remained in the same room despite the leak, so it was definitely an inconvenience during our stay. Other than that, we had a very pleasant experience overall.

2026-09-08 • via Nuitee
T
Thelma • couple • us
10
2026-09-05 • via Nuitee
R
Raja • family_with_children • gb
7
Decent for a stop over, there are better options at similar prices.
Pros:

Plenty of parking, complimentary bottles of water.

Cons:

Dated decor and furnishings. Considerable distance from the city centre. We stayed on the 3rd floor and ice machine was broken.

2026-08-25 • via Nuitee
A
Agustín • solo_traveller • us
3
Worst hotel experience I’ve had
Pros:

Cleaning staff is great.

Cons:

I submitted a request for cancellation before checking in which they didn’t respond to. When I called the next day they said it was too late because it was after check in and they would’ve charged the full amount even if I canceled (even though originally the cancellation was the cost of the first night only). They charged me for parking without telling me upfront it had a cost. They also charged for internet (not free like they advertised) and even charged for the “complimentary” bottle of water in my room. They didn’t even refill the coffee pods. The bed and pillows were not comfortable at all for a side sleeper. I woke up with back pain almost every day of my stay.

2026-08-25 • via Nuitee
L
Louise • couple • us
10
Enjoyed our stay. Will be back when we need a place to stay.
Pros:

Did not have breakfast.

Cons:

Can not say. Did not order breakfast there. Enjoyed the coffee.

2026-08-25 • via Nuitee
Q
Qais • couple • us
10
2026-08-18 • via Nuitee