Facilities

Meeting rooms
Fitness facilities
Express check-out
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful and spacious room
Kind and friendly staff
Stunning property
Cons:
Outdated facilities
Poor value for food and beverage
Cleanliness issues

Categories

Cleanliness
7.98
Rooms are beautifully set, but windows need cleaning.
Service
8.95
Staff was kind and friendly, though some issues with communication.
Location
8.99
Standard quality for this hotel tier.
Room Quality
8.44
Beautiful and spacious room, but the property needs updating.
Amenities
8.47
Standard quality for this hotel tier, some facilities are outdated.
Value for Money
7.93
Overpriced hotel restaurant, poor value for what was received.
Food and Beverage
7.48
Food was good but experience was marred by pricing issues.
Overall Experience
8.95
Some positives but multiple significant issues impacted overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:10

Property Description

Experience the ultimate beachfront getaway at Sheraton Grand Mirage Resort, Gold Coast, where luxury meets relaxation.

Private Beach Access
Spend your days lounging on our exclusive private beach, or take a refreshing dip in one of our two outdoor swimming pools. The serene surroundings offer an escape for both families and couples alike.

Dining Delights
Savor the flavors of the sea at our delightful Terraces Restaurant, where you can enjoy a meal with picturesque pool views. For a more relaxed evening, take advantage of our room service or sip a drink from the poolside bar.

Smart Amenities
Stay connected with complimentary Wi-Fi, and enjoy comfortable accommodations featuring air conditioning, LCD televisions, and convenient in-room safes. For those needing to blend work and leisure, our business center and event facilities cater to all your professional needs.

Don't miss out on securing your perfect stay at Sheraton Grand Mirage Resort – book now!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • Parking height restrictions apply.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Health & Safety

    Guests must provide health documentation

  • Parking

    Parking height restrictions apply

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.4
Based on 140 reviews
Cleanliness: 7.98
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 8.95
R
Richard
10
Pros:

Wonderful family holiday, meals were excellent, pool and facilities very relaxing.

2025-10-11 • via Nuitee
A
Alice
6
Pros:

Great being right next to the beach and on the walking track by the beach. Lovely arrival gift, which was very much appreciated. Villa itself was nice. General area of the hotel was dated. Not really any restaurants in walking distance.

We left something in the room and contacted the hotel as soon as we arrived at the airport, but were unable to retrieve it, which was disappointing, as we know we left it there.

2025-10-08 • via Nuitee
N
Neha • family
10
Pros:

Thoroughly enjoyed our stay at the Sheraton Gold Coast

2025-10-07 • via Nuitee
H
Hronis • family
6
Pros:

Needs a major upgrade - painting, carpets, all common areas and then the rooms - cracked tiles in bathrooms, towel rail half on wall, lifts not working on day 1 - very dated and disappointed compared to our experiences at Sheraton Port Douglas. Why would you drain lagoon areas during the busy school holiday period?

2025-10-07 • via Nuitee
H
Hanife • partner
2
Pros:

Rooms very very dirty!!! Pool was closed, we didnt eat, its very dirty again, I have photos to prove it, i even told the manager they decided to refund us back!!!!
The place is runned down!!! Short staffed!!!

2025-10-06 • via Nuitee
K
Katherine Jane Sarah • family
4
Pros:

Hotel was at capacity, which was to be expected during the school holidays. However the hotel wasn’t prepared. Over 30 minutes to queue to secure a table for breakfast; room not made up until after 5pm each day; slow poolside service and the property is undergoing noisey renovations which weren’t communicated on billing or check in

2025-10-06 • via Nuitee
V
vanessa
8
Pros:

Hotel was being renovated

2025-10-04 • via Nuitee
J
Javier • family_with_children
10
Pros:

Great stay - we’ll be back

2025-10-03 • via Nuitee
S
Sandra • family
10
Pros:

Beautiful family holiday location just across the beach gorgeous

2025-10-02 • via Nuitee
S
Sandra • family
6
Pros:

The Sheraton's entrance, foyer, main pool area and our room were nice. However, the buildings and water areas were very tired, under construction and in need of love and attention. Pool and restaurant staff were not friendly and we waited 50 minutes for our ordered breakfast on the last morning to arrive in Terrace's. Overall, our experience wasn't terrible but not the standard or experience I expected from The Sheraton, it was disappointing.The location of the hotel and service in Pearl's was the highlight.

2025-09-30 • via Nuitee
S
Stephen • partner
10
Pros:

With a view of the sunrise over the ocean this was a trip to remember.

2025-09-22 • via Nuitee
P
Prarthana
10
Pros:

Excellent experience

2025-09-21 • via Nuitee
A
Anthony • partner
4
Pros:

Room was average, staff cleaned when we were not there ( removed our bottles and travel freezer bag we were using to store them). Area around hotel is being demolished so no store. Extended pool had dead bird and slime throughout. Level one fire door did not lock or close. It's like Versace's gone now the imperial so let's not take care of the outside...at all. Elevator would go down but not return so stairs were your friend. Poor upkeep outside you room. Will not recommend or stay there again.

2025-09-16 • via Nuitee
D
Dominika • family
6
Pros:

The layout of the resort is really beautiful, the property is however starting to show its age.

Broken concrete, rusty screws, damages around the pool, the whole exterior needs a paint.

The room itself was quite lovely, however, fell short on cleanliness - dusty around the bedside table, bed, mirrors.

Chipped tiling in bathroom

Rust around curtains

Beds were hard and uncomfortable, pillows to thin.

The shower gel for the last 2 days of our stay was not refilled and dirty glasses left on the bar not cleaned during house keeping

The biggest inconvenience was the event that was on during our stay when the pool bar and area were not available - the event had their own catering so it was extremely disappointing that we had to walk from the pool area up to the bar to get drinks.

We've stayed around the world at some of the best hotels and I don't think this one deserves 5*

2025-09-11 • via Nuitee
T
Tyne
10
Pros:

Fresh towels everyday and wonderful se

2025-09-09 • via Nuitee
L
Lucita
4
Pros:

Paid full price however the pool was under repairs and no mention of this during booking also the restaurant view was blocked with frosted glass due to construction.
Dated and overpriced Need to lift their game Sheraton has lost its appeal

2025-09-08 • via Nuitee
J
Justin • partner
10
Pros:

Beautiful and spacious room food was good and staff was kind

2025-08-20 • via Nuitee
B
Bashar
10
Pros:

Very Nice

2025-08-18 • via Nuitee
T
Trinh • family
2
Pros:

Thehotel is a bit outdated and staff are not that friendly. They don't tell you much about dining options and prices.
She did tell us about the Happy Hour between 4-5pm but didn't say how much per drink. We just assumed that drnks are half price or at least at reduced prize.
We had a margaritas which doesn't taste anything like it and a glass of red wine. When we checked out, we were charged full price. I asked the manager and she said oh its already at a discounted price because normally it's $31 per drink. So that means $26 for the margaritas and $14 for the wine. She said she'll check and will charge accordingly. They sent us an email and still charge us $40 plus credit card fee of over $3. I looked on their website and they normally charge $26 for a margaritas.
Thats absolutely disgusting.
I wouldn't recommend this hotel at all.

2025-07-28 • via Nuitee
C
Corinne • partner
10
Pros:

The service reflects on the very long wait for ordered drinks, in the bar especially but also at breakfast

2025-07-22 • via Nuitee