Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable stay
Excellent breakfast
Friendly staff
Good facilities
Cons:
Unfriendly reception staff
Noise issues
Overpriced for some amenities

Categories

Cleanliness
8.53
The air conditioning makes a lot of noise and some of the staff had a not-so-friendly attitude.
Service
10
Excellent service from staff, particularly mentioned Eddie and the restaurant manager.
Location
9
Conveniently located for accessing the Galapagos Islands, though the surrounding area did not appeal to some.
Room Quality
8.54
Rooms are spacious but noise from the street and disappointment in size mentioned.
Amenities
9.49
Good facilities such as the pool and gym, but some amenities' quality did not meet expectations.
Value for Money
9.02
Considered somewhat high pricing by a few reviews, yet appreciated by others.
Food and Beverage
9.48
Breakfast and dining options received positive notes with choices for buffet or a la carte.
Overall Experience
9.53
Overall positive experiences highlighted by multiple guests, despite a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Luxurious Accommodations
Experience the epitome of luxury at JW Marriott Quito, where stylish décor and modern amenities await you in our spacious, air-conditioned rooms. Unwind in comfort with minibars and plasma TVs in every room, offering a perfect retreat after a day of exploring the historic center of Quito.

Gourmet Dining Options
Indulge in a culinary journey at our various dining venues. Start your day with a delicious international breakfast at Bistro Latino, savor steak and seafood at La Hacienda Grill, and enjoy drinks and coffee at Café Gourmet and Exchange Bar. Don't miss out on the Chef's delectable hors d'oeuvres paired with your favorite beer or sangria.

Relaxation and Wellness
Rejuvenate your senses at Zumay Health Club, featuring Turkish baths, sauna, hot tub, and a fully-equipped fitness center. After a day of sightseeing, unwind in our serene garden oasis or take a refreshing dip in the swimming pool.

Book now to elevate your stay at JW Marriott Quito and create unforgettable memories in the heart of Ecuador's capital.

Important information:

Please note that children under 12 years of age must be accompanied by their parents at all times.

Please note that 4 reservations or more will be considered a group reservation. This type of reservation will require a prepayment of all the stay or the reservations will be canceled.

Please note,foreign travelers are exempt of the 12% VAT as per the new Ecuadorian government regulations

Note for travelers, taxes are adjusted to local regulations. Based on local tax laws IVA % may vary in some special dates.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 13 years old and over stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 338 reviews
Cleanliness: 8.53
Service: 10
Location: 9
Room Quality: 8.54
Amenities: 9.49
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.53
J
Jaime • solo_traveller • cl
9
Pros:

El servicio del personal del hotel fue excelente

Cons:

La variedad de los alimentos en los restaurantes

2026-04-21 • via Nuitee
T
Thierry • solo_traveller • fr
10
Somptueux
Pros:

Grand luxe et plusieurs restaurants

Cons:

Rien

2026-04-20 • via Nuitee
A
Arkady • couple • il
10
Pros:

Excellent hotel. Very good breakfast, excellent restaurants. Very clean and comfortable room, excellent location.

Cons:

nothing

2026-04-20 • via Nuitee
N
Nataly • extended_group • ec
10
Pros:

La atención

Cons:

La iluminación del cuarto

2026-04-12 • via Nuitee
M
M7606QOelizabeths • Couples
10
Highly recommend !
Pros:

We were fortunate to spend 3 nights at this lovely hotel. Beautiful lobby, fresh roses everywhere. We had a suite which was very nice. One quirk was that the safe is tucked away in the closet and opens in the wrong diresction. A rose is delivered every day, ask for a bud vase to enjoy it longer. Staff was friendly and helpful. The executive lounge and complimentary breakfast were added perks.
We enjoyed dinner at Raices, it was muy delisioso! The chef greeted us and spent time explaining the menu. The ceviche was a work of art! We watched Aji ( spicy sauce) being made at the table in a stone metate. Wine pours by the glass were very stingy, maybe should have bought a bottle! The meal was very reasonably priced.
The gym was large and had many machines etc to use. There was a complimentary yoga class outside in the gardens.

2026-03-26 • via Tripadvisor
M
Martin • extended_group • fr
9
2026-03-26 • via Nuitee
陈 • family_with_children • ec
10
2026-03-22 • via Nuitee
M
Mario • couple • ec
10
2026-03-22 • via Nuitee
M
Mario • couple • ec
10
2026-03-21 • via Nuitee
T
Thomas • couple • gb
10
2026-03-19 • via Nuitee
R
Ricardo • solo_traveller • br
10
Melhor hotel de Quito, sem dúvida!!
Pros:

Melhor hotel de Quito!

Cons:

Nada

2026-03-17 • via Nuitee
C
Christine • couple • us
6
Pros:

The bed was comfortable but the bathroom door had bodily fluid stains on it. There was a long dark hair on one of the pillows.

Cons:

The stains on the bathroom door.

2026-03-12 • via Nuitee
M
Maria Laura • solo_traveller • co
9
2026-03-11 • via Nuitee
T
Thomas • couple • gb
10
2026-03-04 • via Nuitee
B
Brett • couple • us
9
Best hotel in the city
Pros:

Probably the nicest hotel in the city. Seemed like most of the countries military leaders and politicians were staying at the hotel.

2026-03-01 • via Nuitee
J
Jenningsburyhouse • Family • Hertford, Hertfordshire, England
8
Excellent Speciality Restaurants worth giving a try!
Pros:

The hotel is huge and has a corporate feel with many business people and tour groups visiting. This made it feel very busy and a complete change from the boutique style hotel we had previously stayed in whilst staying in the old town of Quito.
The bedrooms felt dated but large, spotlessly clean and everything was in working order.
It was always incredibly busy at breakfast but very well organised with an extensive buffet which was constantly being replenished.
The food portions in the bar area were huge and excellent value for money.
The restaurants were all very good, but the South American was fabulous with outstanding service. If we had been staying longer, we would definitely have eaten there again.
Would happily return as it proved excellent value for money and the speciality restaurants were of a very high standard.

2026-02-27 • via Tripadvisor
A
ambersL5017VP • Business
10
Old-World Elegance Done Right
Pros:

This is one of my favorite JW Marriott properties for business travel — and it consistently delivers at a level that truly reflects the brand.

From the moment you arrive, the experience feels elevated. Guests are greeted by gentlemen in top hats and coat tails, rain or shine. It feels cinematic, refined, and intentional — the kind of welcome that reminds you hospitality can still feel special. The arrival and check-in process is polished and theatrical in the best way — you genuinely feel like a movie star.

The rooms are warm and thoughtfully appointed, with classic touches that many hotels have moved away from. This property hasn’t forgotten the art of comfort. Little details — like bath salts provided for a proper soak — make the stay feel personal and restorative rather than stripped down and transactional.

Room service and on-site dining are both reasonably priced and consistently delicious, which is not always the case at luxury properties. I had an early show the next morning and left before breakfast opened and the staff handed me a boxed breakfast on the way out the door with fresh blackberry juice for the road, incredible. For a business traveler, that convenience matters.

The staff here are exceptional. Every request is handled promptly and professionally, and the staff operate with a level of attentiveness that feels natural rather than forced. You never have to chase assistance; it simply appears.

The executive lounge is lovely and well-managed. One memorable detail: the water closet inside the lounge is stocked with an arrangement of fresh roses — dozens of them — creating the most beautiful fragrance. Throughout the hotel, massive fresh rose topiary displays are featured in public spaces, elevating the entire atmosphere. The floral program alone sets this hotel apart.

This is my go-to hotel in Quito and one I return to confidently for business travel. It embodies what a JW Marriott should be — consistently refined, attentive, and memorable.

2026-02-22 • via Tripadvisor
S
seaotter76 • Couples • Austin, Texas
10
A tribute to its city's culture!!
Pros:

This hotel is truly stunning! The architecture itself is worth a visit, and the lobby is filled with spectacular roses. The staff is thoughtful and dedicated to making certain guests are delighted with their stay. Rooms are spacious and well furnished. After our flight, we opted for a light dinner and good wine in the comfortable bar. We would decidedly stay here again.

2026-02-17 • via Tripadvisor
S
Stephanie • family_with_children • au
6
Average
Cons:

Staff at front desk not very friendly.
Not great value for money at the dining areas

2026-02-09 • via Nuitee
ירון דגן • family_with_children • il
10
2026-02-09 • via Nuitee