Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable stay
Excellent breakfast
Friendly staff
Good facilities
Cons:
Unfriendly reception staff
Noise issues
Overpriced for some amenities

Categories

Cleanliness
8.53
The air conditioning makes a lot of noise and some of the staff had a not-so-friendly attitude.
Service
10
Excellent service from staff, particularly mentioned Eddie and the restaurant manager.
Location
9
Conveniently located for accessing the Galapagos Islands, though the surrounding area did not appeal to some.
Room Quality
8.54
Rooms are spacious but noise from the street and disappointment in size mentioned.
Amenities
9.49
Good facilities such as the pool and gym, but some amenities' quality did not meet expectations.
Value for Money
9.02
Considered somewhat high pricing by a few reviews, yet appreciated by others.
Food and Beverage
9.48
Breakfast and dining options received positive notes with choices for buffet or a la carte.
Overall Experience
9.53
Overall positive experiences highlighted by multiple guests, despite a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Luxurious Accommodations
Experience the epitome of luxury at JW Marriott Quito, where stylish décor and modern amenities await you in our spacious, air-conditioned rooms. Unwind in comfort with minibars and plasma TVs in every room, offering a perfect retreat after a day of exploring the historic center of Quito.

Gourmet Dining Options
Indulge in a culinary journey at our various dining venues. Start your day with a delicious international breakfast at Bistro Latino, savor steak and seafood at La Hacienda Grill, and enjoy drinks and coffee at Café Gourmet and Exchange Bar. Don't miss out on the Chef's delectable hors d'oeuvres paired with your favorite beer or sangria.

Relaxation and Wellness
Rejuvenate your senses at Zumay Health Club, featuring Turkish baths, sauna, hot tub, and a fully-equipped fitness center. After a day of sightseeing, unwind in our serene garden oasis or take a refreshing dip in the swimming pool.

Book now to elevate your stay at JW Marriott Quito and create unforgettable memories in the heart of Ecuador's capital.

Important information:

Please note that children under 12 years of age must be accompanied by their parents at all times.

Please note that 4 reservations or more will be considered a group reservation. This type of reservation will require a prepayment of all the stay or the reservations will be canceled.

Please note,foreign travelers are exempt of the 12% VAT as per the new Ecuadorian government regulations

Note for travelers, taxes are adjusted to local regulations. Based on local tax laws IVA % may vary in some special dates.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 13 years old and over stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 348 reviews
Cleanliness: 8.53
Service: 10
Location: 9
Room Quality: 8.54
Amenities: 9.49
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.53
L
LibbyCincinnati • Family • Cincinnati, Ohio
6
Just an Average Marriott...nothing special
Pros:

We stayed at the Marriott. I did find Caroline at the front desk helpful as well as the doorman. The staff is generally nice.

It could be any other city in the world and a typical Marriott.The door handles came off when we opened the closet. The rod to pull the curtains shut came off. Turndown service came at 5 pm when we weren't ready to leave the room. We called the front desk on the room phone and got some odd bot answering and couldn't connect.

There is not place to hang a hang towel near the sink in the bathroom when you want to dry your hands. We didn't like the maids moving our things around. They shouldn't touch things on our desk, counters, etc. as we left them plenty of room to clean and don't like our things moved around. We put them in a place for a reason.

This is not the nicest hotel in town, but it is acceptable. Not like the JW Mariott in Cusco or Inka Del Tambo which are also Marriott properties that are much nicer.

2026-05-16 • via Tripadvisor
8
892crystalt • Couples • Malaysia
10
Best Hotel In Quito
Pros:

We recently had the pleasure of staying at the JW Marriott in Ecuador, and from the moment we arrived, the experience was exceptional.
After a long day of travel and multiple delays coming from the United States, we arrived tired and worn down. That quickly changed thanks to the incredible welcome from the team. The bellhop staff greeted us professionally and escorted us to the front desk, where Ysabel immediately stood out. Her warm smile and genuine kindness made us feel at home right away, and the thoughtful gesture of presenting my wife with a beautiful Ecuadorian rose was something we will not forget.
During our stay, we also had the opportunity to meet Stephany and Daniela, and it was a true pleasure connecting with the leadership behind such a well-run and beautiful hotel. Their hospitality, along with the thoughtful gifts they provided, made our experience even more memorable.
The service throughout the property was consistently outstanding. Isaac and Jenny took excellent care of us in the executive lounge, and the breakfast team was welcoming and attentive each morning. Henry’s omelets were a highlight and something we looked forward to daily.
We were equally impressed with the overall quality of the hotel. The gym is outstanding, with a wide range of updated equipment that exceeded our expectations. Room service was prompt and delicious, and every aspect of the property reflected attention to detail and pride in the guest experience.
One evening, we followed Stephany and Daniela’s recommendation to dine at Raíces, and it was one of the best meals we have had. The octopus and shrimp appetizers were exceptional in both flavor and presentation. We also had the pleasure of meeting Chef Patricio, who was gracious and clearly passionate about his craft.
As full-time travelers and owners of a U.S.-based travel company, we spend the majority of the year visiting hotels around the world. While we often stay within the Marriott portfolio, this JW Marriott truly stands out as one of the best we have experienced. The combination of a beautiful property and a team that genuinely understands hospitality makes this a place we will confidently recommend to our clients.
Although we are continuing our travels within Ecuador, including the Amazon and the Galápagos, we will be returning to this property multiple times during our trip. It already feels like our home base in Ecuador.
Thank you to Ysabel, Stephany, Daniela, Isaac, Henry, Chef Patricio, and the entire team for creating such a welcoming and memorable experience.

2026-05-16 • via Tripadvisor
L
Luis Fernando • solo_traveller • pe
9
2026-05-16 • via Nuitee
G
German Alexander • solo_traveller • pa
9
2026-05-14 • via Nuitee
A
Arkady • couple • il
10
2026-05-11 • via Nuitee
D
Denis • solo_traveller • ca
10
2026-05-09 • via Nuitee
T
TheTravler6 • Couples • Nashville, Davidson County, Tennessee
8
Good Choice for Quito
Pros:

We stayed here two nights pre-cruise. Property was well kept, staff was very friendly and the concierge lounge is good for higher level Bonvoy members. Pools and fitness centers were nice as well.

2026-05-07 • via Tripadvisor
M
Monica • solo_traveller • us
10
Very relaxing stay
Pros:

Everything

2026-05-05 • via Nuitee
D
Danilo • family_with_children • ec
10
Pros:

Todo

2026-05-05 • via Nuitee
A
ANTHONY JOSUE • couple • ve
10
Un lugar con confort, buena comida y una atención excepcional
Pros:

Todo el lugar es majestuoso

2026-04-29 • via Nuitee
J
Jaime • solo_traveller • cl
9
Pros:

El servicio del personal del hotel fue excelente

Cons:

La variedad de los alimentos en los restaurantes

2026-04-21 • via Nuitee
A
Arkady • couple • il
10
Pros:

Excellent hotel. Very good breakfast, excellent restaurants. Very clean and comfortable room, excellent location.

Cons:

nothing

2026-04-20 • via Nuitee
T
Thierry • solo_traveller • fr
10
Somptueux
Pros:

Grand luxe et plusieurs restaurants

Cons:

Rien

2026-04-20 • via Nuitee
N
Nataly • extended_group • ec
10
Pros:

La atención

Cons:

La iluminación del cuarto

2026-04-12 • via Nuitee
M
M7606QOelizabeths • Couples
10
Highly recommend !
Pros:

We were fortunate to spend 3 nights at this lovely hotel. Beautiful lobby, fresh roses everywhere. We had a suite which was very nice. One quirk was that the safe is tucked away in the closet and opens in the wrong diresction. A rose is delivered every day, ask for a bud vase to enjoy it longer. Staff was friendly and helpful. The executive lounge and complimentary breakfast were added perks.
We enjoyed dinner at Raices, it was muy delisioso! The chef greeted us and spent time explaining the menu. The ceviche was a work of art! We watched Aji ( spicy sauce) being made at the table in a stone metate. Wine pours by the glass were very stingy, maybe should have bought a bottle! The meal was very reasonably priced.
The gym was large and had many machines etc to use. There was a complimentary yoga class outside in the gardens.

2026-03-26 • via Tripadvisor
M
Martin • extended_group • fr
9
2026-03-26 • via Nuitee
M
Mario • couple • ec
10
2026-03-22 • via Nuitee
陈 • family_with_children • ec
10
2026-03-22 • via Nuitee
M
Mario • couple • ec
10
2026-03-21 • via Nuitee
T
Thomas • couple • gb
10
2026-03-19 • via Nuitee