Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable stay
Excellent breakfast
Friendly staff
Good facilities
Cons:
Unfriendly reception staff
Noise issues
Overpriced for some amenities

Categories

Cleanliness
8.53
The air conditioning makes a lot of noise and some of the staff had a not-so-friendly attitude.
Service
10
Excellent service from staff, particularly mentioned Eddie and the restaurant manager.
Location
9
Conveniently located for accessing the Galapagos Islands, though the surrounding area did not appeal to some.
Room Quality
8.54
Rooms are spacious but noise from the street and disappointment in size mentioned.
Amenities
9.49
Good facilities such as the pool and gym, but some amenities' quality did not meet expectations.
Value for Money
9.02
Considered somewhat high pricing by a few reviews, yet appreciated by others.
Food and Beverage
9.48
Breakfast and dining options received positive notes with choices for buffet or a la carte.
Overall Experience
9.53
Overall positive experiences highlighted by multiple guests, despite a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Luxurious Accommodations
Experience the epitome of luxury at JW Marriott Quito, where stylish décor and modern amenities await you in our spacious, air-conditioned rooms. Unwind in comfort with minibars and plasma TVs in every room, offering a perfect retreat after a day of exploring the historic center of Quito.

Gourmet Dining Options
Indulge in a culinary journey at our various dining venues. Start your day with a delicious international breakfast at Bistro Latino, savor steak and seafood at La Hacienda Grill, and enjoy drinks and coffee at Café Gourmet and Exchange Bar. Don't miss out on the Chef's delectable hors d'oeuvres paired with your favorite beer or sangria.

Relaxation and Wellness
Rejuvenate your senses at Zumay Health Club, featuring Turkish baths, sauna, hot tub, and a fully-equipped fitness center. After a day of sightseeing, unwind in our serene garden oasis or take a refreshing dip in the swimming pool.

Book now to elevate your stay at JW Marriott Quito and create unforgettable memories in the heart of Ecuador's capital.

Important information:

Please note that children under 12 years of age must be accompanied by their parents at all times.

Please note that 4 reservations or more will be considered a group reservation. This type of reservation will require a prepayment of all the stay or the reservations will be canceled.

Please note,foreign travelers are exempt of the 12% VAT as per the new Ecuadorian government regulations

Note for travelers, taxes are adjusted to local regulations. Based on local tax laws IVA % may vary in some special dates.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 13 years old and over stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 320 reviews
Cleanliness: 8.53
Service: 10
Location: 9
Room Quality: 8.54
Amenities: 9.49
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.53
S
Stephanie • family_with_children • au
6
Average
Cons:

Staff at front desk not very friendly.
Not great value for money at the dining areas

2026-02-09 • via Nuitee
ירון דגן • family_with_children • il
10
2026-02-09 • via Nuitee
J
JamesXX_007 • Couples • Los Angeles, California
10
JW Marriott Quito Provides Top-Notch Experience
Pros:

Thank you to everyone at the JW Marriott! A salute of gratitude to Mr. Fabian for his leadership and hospitality at the Executive Lounge!

We stayed for three non-consecutive nights. The food, staff, accommodations, and amenities are all top-notch! That is what you can expect from a quality JW property.

Most importantly, Fabian is the consummate professional who proactively engages and anticipates guest needs. My wife and I remain grateful for his excellent intuition. This made for an outstanding Quito experience!

2026-02-08 • via Tripadvisor
P
Paul Magnus • family_with_children • ch
9
2026-01-20 • via Nuitee
S
Shaima • family_with_children • bh
10
Pros:

كل شي

2026-01-19 • via Nuitee
T
tdr36 • Family
10
The Best Hotel in LATAM
Pros:

As Platinum Elite members, this was our best Bonvoy experience not just in LATAM, but in the entire western hemisphere. This hotel is a fortress of elegance and top-notch service.

Upon arrival, we were greeted with a rose and welcome drinks. Our huge room was beautiful and beyond comfortable. The pool is stunning, and the food offerings in the hotel are immense and of great quality.

The lounge was the best we've encountered on this side of the globe. Happy hour was very generous in its offerings, the snacks offered throughout the day were an amazing touch, and the atmosphere of the lounge was relaxing and peaceful with gorgeous views over Quito.

An unfortunate reality is that Quito is not the safest city in the world, and the hotel staff made us feel so prepared and aware of our surroundings. There is not much to do in the direct vicinity of the hotel, but even if there was the neighborhood unfortunately is not one the hotel staff recommended walking around to begin with, but this did not detract from the quality of our stay at all. This was especially not an issue considering how relatively reliable and affordable Uber is in Quito.

We indulged in a 4 hour spa treatment which was very reasonably priced (especially on Wednesdays) and was amazingly executed by our two therapists on December 24 (I unfortunately don't remember their names but they were amazing). However, the spa design is a bit odd (problematic even). We were taken to the gym and pool locker rooms to get undressed, provided robes and slippers, and we were walked upstairs in front of other guests in our robes to the treatment rooms. There was no dedicated spa reception area or sitting area, and the treatment rooms lacked changing areas or showers which logistically made treatments such as body scrubs quite odd.

The service at this hotel was by far the best we've encountered in LATAM. Through and through we had only amazing interactions with every member of staff at the hotel. A special shoutout goes to Carolina at the front desk for her help going above and beyond in arranging an amazing Christmas Eve dinner for us last minute. Additionally, the evening lounge attendant and chef were some of the friendliest and hardest working hotel staff members I've encountered.

Lastly, I would like to share a really special thanks with Fabian. He is the embodiment of professionalism, going above and beyond, and making a guest feel welcomed at all times. If I ever opened a hotel, he would be one of the first people I'd contact - the JW Quito has an amazing asset in Fabian.

I'd honestly return to beautiful Quito just for the chance to stay at this hotel again, yet alone to explore the stunning city and surroundings, and I'd strongly recommend a stay at this hotel the next time your travels bring you to Quito.

2026-01-18 • via Tripadvisor
E
Explorer821834 • Couples
10
Perfect location to explore Quito and its surroundings.
Pros:

Very nice hotel, big, but very friendly staff. We felt well taken care of. Excellent service and great restaurants.

2026-01-16 • via Tripadvisor
P
Pasqua • couple • us
10
Pros:

Very clean and good restaurants. Also staff was very pleasant

2026-01-15 • via Nuitee
E
Emma • couple • pe
10
2026-01-15 • via Nuitee
M
Michelle • couple • gb
10
Great hotel.
Pros:

Well appointed, beautiful hotel. Great facilities including a spa, pool etc. The club lounge is well worth the extra supplement. The staff are so very helpful.

Cons:

Whilst the location is good there isn’t much to walk to from the hotel.

2026-01-09 • via Nuitee
J
Jennifer • solo_traveller • us
9
2026-01-09 • via Nuitee
K
Katherine • couple • ec
10
Cons:

Tienen q modernizar los baños

2026-01-07 • via Nuitee
S
Sandra • couple • us
10
Magnificent
Pros:

It’s beautiful

Cons:

Does not apply

2026-01-06 • via Nuitee
M
Margay • family_with_children • ch
8
2026-01-05 • via Nuitee
J
Jose • family_with_children • ec
9
Pros:

Instalaciones, ubicación y limpieza

Cons:

Falta de atención del personal al momento de utilizar el parqueo deberían tener valet

2026-01-05 • via Nuitee
S
Sharon • solo_traveller • au
10
It was a very comfortable place to stay in Quito. The staff were excellent and plenty of choices for meals.
Pros:

The property is accessible to most places by Uber. The facilities are good. I was mot minded to walk in the local area.

Cons:

The surrounding area did not appeal to but the hotel facilities made up for that.

2025-12-31 • via Nuitee
R
Reynaldo • couple • br
7
Não voltaria
Pros:

Excelente hotel, padrao internacional

Cons:

Preço desproporcional

2025-12-30 • via Nuitee
J
Jeffrey • solo_traveller • us
10
2025-12-30 • via Nuitee
J
jlc555 • Family • Portland, Oregon
10
Excellent customer service and lots of amenities
Pros:

Very large rooms with impressive bathrooms as well. Excellent customer service, very accommodating when asked for a room switch to be near family. Quite large which isn’t always our thing but in this case was a bonus. Several restaurants and food options on site and a very large, nice pool.

2025-12-27 • via Tripadvisor
E
Eileen • extended_group • us
10
2025-12-27 • via Nuitee