Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable stay
Excellent breakfast
Friendly staff
Good facilities
Cons:
Unfriendly reception staff
Noise issues
Overpriced for some amenities

Categories

Cleanliness
8.53
The air conditioning makes a lot of noise and some of the staff had a not-so-friendly attitude.
Service
10
Excellent service from staff, particularly mentioned Eddie and the restaurant manager.
Location
9
Conveniently located for accessing the Galapagos Islands, though the surrounding area did not appeal to some.
Room Quality
8.54
Rooms are spacious but noise from the street and disappointment in size mentioned.
Amenities
9.49
Good facilities such as the pool and gym, but some amenities' quality did not meet expectations.
Value for Money
9.02
Considered somewhat high pricing by a few reviews, yet appreciated by others.
Food and Beverage
9.48
Breakfast and dining options received positive notes with choices for buffet or a la carte.
Overall Experience
9.53
Overall positive experiences highlighted by multiple guests, despite a few concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:04

Property Description

Luxurious Accommodations
Experience the epitome of luxury at JW Marriott Quito, where stylish décor and modern amenities await you in our spacious, air-conditioned rooms. Unwind in comfort with minibars and plasma TVs in every room, offering a perfect retreat after a day of exploring the historic center of Quito.

Gourmet Dining Options
Indulge in a culinary journey at our various dining venues. Start your day with a delicious international breakfast at Bistro Latino, savor steak and seafood at La Hacienda Grill, and enjoy drinks and coffee at Café Gourmet and Exchange Bar. Don't miss out on the Chef's delectable hors d'oeuvres paired with your favorite beer or sangria.

Relaxation and Wellness
Rejuvenate your senses at Zumay Health Club, featuring Turkish baths, sauna, hot tub, and a fully-equipped fitness center. After a day of sightseeing, unwind in our serene garden oasis or take a refreshing dip in the swimming pool.

Book now to elevate your stay at JW Marriott Quito and create unforgettable memories in the heart of Ecuador's capital.

Important information:

Please note that children under 12 years of age must be accompanied by their parents at all times.

Please note that 4 reservations or more will be considered a group reservation. This type of reservation will require a prepayment of all the stay or the reservations will be canceled.

Please note,foreign travelers are exempt of the 12% VAT as per the new Ecuadorian government regulations

Note for travelers, taxes are adjusted to local regulations. Based on local tax laws IVA % may vary in some special dates.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 13 years old and over stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 353 reviews
Cleanliness: 8.53
Service: 10
Location: 9
Room Quality: 8.54
Amenities: 9.49
Value for Money: 9.02
Food and Beverage: 9.48
Overall Experience: 9.53
S
Sheheryarqureshi • Solo travel • Annapolis, Maryland
10
A wonderful stay in Quito
Pros:

As a hotelier with an extensive luxury hospitality background, I rarely take the time to write reviews unless a team truly delivers something exceptional — and the team at JW Marriott Hotel Quito absolutely did.
From the moment I arrived, I felt the difference in service culture. Ysubel at the Front Desk was genuinely outstanding and honestly reminded me of my days with The Ritz-Carlton. Her attention to detail, warmth, professionalism, and natural ability to personalize the guest experience were world-class. She consistently used my name throughout the stay, anticipated needs before I even had to ask, and what impressed me most was how she physically stepped out from behind the desk to personally hand over my room keys and welcome me properly. Those may sound like small details to some, but in luxury hospitality, those details define the entire experience.
You can train procedures, but genuine hospitality and emotional intelligence cannot be taught easily — and Ysubel clearly possesses both. Marriott should take very good care of her, otherwise I may have to bring her to the United States and recruit her for my own hotel operations.
I also want to recognize Front Desk Manager Luis, who elevated the stay from excellent to truly memorable. From the very first pre-arrival email I received, his communication was polished, proactive, and incredibly attentive. Throughout my visit, he remained fully engaged in ensuring every detail was handled flawlessly. At one point, I needed transportation to visit a local friend, and Luis personally coordinated the hotel vehicle, ensured the driver had the exact address and directions, and handled everything with the kind of precision and ownership you typically only see in top-tier luxury properties.
What impressed me most about both Luis and Ysubel was not just professionalism, but genuine pride in service. Their ability to create warmth while maintaining luxury standards is exactly what separates great hotels from unforgettable ones.
The property itself is beautiful, but people like Ysubel and Luis are the real reason guests return. Marriott International is very fortunate to have individuals like them representing the JW Marriott brand in Quito.
An exceptional stay from beginning to end.

2026-05-27 • via Tripadvisor
G
Georgina • solo_traveller • au
8
A-much needed oasis in a hectic schedule would stay there again and again
Pros:

.The rooms were large and very comfortable The whole complex was amazing and the staff very friendly.

Cons:

Too far from the airport.

2026-05-27 • via Nuitee
A
Arbesleitner • solo_traveller • at
4
nice and clean hotel, but unfortunately they will never see me again
Pros:

nice hotel, clean

Cons:

too much of everything (you even get roses when checking in!)

2026-05-26 • via Nuitee
I
Itai • solo_traveller • il
10
2026-05-26 • via Nuitee
B
BRAULIO Q. • couple • ec
10
2026-05-23 • via Nuitee
E
E6242NTvanessab • Couples
4
Not impressed
Pros:

During our trip through South America this was by far the worst hotel we stayed in. However, I will start this review with the positives. Marco Guevara in the restaurant was superb (special thank you for the birthday cake), as were Joshua, Abraham and Xavier.

The room was adequate but there is no towel rail for the hand towel and the bath plug did not seal. In addition the safe door opens in the wrong direction.

On our last evening we ate at Raices restaurant. The soup was cold and had to be reheated. The sparkling water was warm. The turkey was pink and undercooked. The restaurant staff argued that it was cooked and it was only pink because of the seasoning. I asked for it to be cooked more but this was not possible. I did not eat the meat and after several members of staff had visited our table an offer was made to cook the turkey more. This was too little too late. I was then offered a plate of chips. We asked for decaffeinated coffee but it was only powder and not filtered. However, in your bedroom you can have decaffeinated filter coffee! Not sure why they cannot have a machine in the restaurant that provides the same coffee. Really not impressed with the service in this restaurant.

2026-05-22 • via Tripadvisor
C
Clara • extended_group • ec
10
Confort y ubicación
Pros:

La cordialidad de su personal es excepcional! Tienen todo lo que necesitas o lo que te puedes olvidar de llevar. Una excelente ubicación y buenos restaurantes.

2026-05-19 • via Nuitee
L
LibbyCincinnati • Family • Cincinnati, Ohio
6
Just an Average Marriott...nothing special
Pros:

We stayed at the Marriott. I did find Caroline at the front desk helpful as well as the doorman. The staff is generally nice.

It could be any other city in the world and a typical Marriott.The door handles came off when we opened the closet. The rod to pull the curtains shut came off. Turndown service came at 5 pm when we weren't ready to leave the room. We called the front desk on the room phone and got some odd bot answering and couldn't connect.

There is not place to hang a hang towel near the sink in the bathroom when you want to dry your hands. We didn't like the maids moving our things around. They shouldn't touch things on our desk, counters, etc. as we left them plenty of room to clean and don't like our things moved around. We put them in a place for a reason.

This is not the nicest hotel in town, but it is acceptable. Not like the JW Mariott in Cusco or Inka Del Tambo which are also Marriott properties that are much nicer.

2026-05-16 • via Tripadvisor
8
892crystalt • Couples • Malaysia
10
Best Hotel In Quito
Pros:

We recently had the pleasure of staying at the JW Marriott in Ecuador, and from the moment we arrived, the experience was exceptional.
After a long day of travel and multiple delays coming from the United States, we arrived tired and worn down. That quickly changed thanks to the incredible welcome from the team. The bellhop staff greeted us professionally and escorted us to the front desk, where Ysabel immediately stood out. Her warm smile and genuine kindness made us feel at home right away, and the thoughtful gesture of presenting my wife with a beautiful Ecuadorian rose was something we will not forget.
During our stay, we also had the opportunity to meet Stephany and Daniela, and it was a true pleasure connecting with the leadership behind such a well-run and beautiful hotel. Their hospitality, along with the thoughtful gifts they provided, made our experience even more memorable.
The service throughout the property was consistently outstanding. Isaac and Jenny took excellent care of us in the executive lounge, and the breakfast team was welcoming and attentive each morning. Henry’s omelets were a highlight and something we looked forward to daily.
We were equally impressed with the overall quality of the hotel. The gym is outstanding, with a wide range of updated equipment that exceeded our expectations. Room service was prompt and delicious, and every aspect of the property reflected attention to detail and pride in the guest experience.
One evening, we followed Stephany and Daniela’s recommendation to dine at Raíces, and it was one of the best meals we have had. The octopus and shrimp appetizers were exceptional in both flavor and presentation. We also had the pleasure of meeting Chef Patricio, who was gracious and clearly passionate about his craft.
As full-time travelers and owners of a U.S.-based travel company, we spend the majority of the year visiting hotels around the world. While we often stay within the Marriott portfolio, this JW Marriott truly stands out as one of the best we have experienced. The combination of a beautiful property and a team that genuinely understands hospitality makes this a place we will confidently recommend to our clients.
Although we are continuing our travels within Ecuador, including the Amazon and the Galápagos, we will be returning to this property multiple times during our trip. It already feels like our home base in Ecuador.
Thank you to Ysabel, Stephany, Daniela, Isaac, Henry, Chef Patricio, and the entire team for creating such a welcoming and memorable experience.

2026-05-16 • via Tripadvisor
L
Luis Fernando • solo_traveller • pe
9
2026-05-16 • via Nuitee
G
German Alexander • solo_traveller • pa
9
2026-05-14 • via Nuitee
A
Arkady • couple • il
10
2026-05-11 • via Nuitee
D
Denis • solo_traveller • ca
10
2026-05-09 • via Nuitee
T
TheTravler6 • Couples • Nashville, Davidson County, Tennessee
8
Good Choice for Quito
Pros:

We stayed here two nights pre-cruise. Property was well kept, staff was very friendly and the concierge lounge is good for higher level Bonvoy members. Pools and fitness centers were nice as well.

2026-05-07 • via Tripadvisor
M
Monica • solo_traveller • us
10
Very relaxing stay
Pros:

Everything

2026-05-05 • via Nuitee
D
Danilo • family_with_children • ec
10
Pros:

Todo

2026-05-05 • via Nuitee
A
ANTHONY JOSUE • couple • ve
10
Un lugar con confort, buena comida y una atención excepcional
Pros:

Todo el lugar es majestuoso

2026-04-29 • via Nuitee
J
Jaime • solo_traveller • cl
9
Pros:

El servicio del personal del hotel fue excelente

Cons:

La variedad de los alimentos en los restaurantes

2026-04-21 • via Nuitee
A
Arkady • couple • il
10
Pros:

Excellent hotel. Very good breakfast, excellent restaurants. Very clean and comfortable room, excellent location.

Cons:

nothing

2026-04-20 • via Nuitee
T
Thierry • solo_traveller • fr
10
Somptueux
Pros:

Grand luxe et plusieurs restaurants

Cons:

Rien

2026-04-20 • via Nuitee