Hotel West Refugio

Hotels
•
Independent
9 (78 reviews)
Cto. el Molino Centro, San Juan del Río, QUE, 76800 , San Juan del Río , MX
52-427 184 9525

listing image 1
Show all photos
Pets allowed

Facilities

Free WiFi
Terrace
Garden
Street parking
Front desk (limited hours)
Smoke-free property
Parking (limited spaces)
Pool sun loungers
Mosquito nets
Garage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Good location
Nice outdoor seating
Cons:
Hot water takes time
Small parking

Categories

Cleanliness
8.25
Overall clean and tidy but with a note that hot water takes time to come.
Service
9.75
Staff was described as very friendly and helpful throughout the reviews.
Location
9.25
Several mentions of a good location, with easy access being highlighted.
Room Quality
9.25
General comfort and nice decor mentioned in multiple reviews.
Amenities
8.75
Nice outdoor seating area and good internet provided.
Value for Money
8.75
Standard quality for this hotel tier, no direct comments made.
Food and Beverage
8.75
Standard quality for this hotel tier, no direct comments made.
Overall Experience
9.25
Guests expressed satisfaction and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:00

Property Description

Relaxation and Recreation
Enjoy a dip in the outdoor pool or unwind in the terrace and garden, offering picturesque views.

Beverages and Socializing
Sip on your favorite drink at the bar/lounge or poolside bar for a relaxing evening.

Tech-Savvy and Comfortable Stay
Individually decorated guestrooms equipped with Smart TVs and complimentary Wi-Fi offer a cozy retreat.

Book Hotel West Refugio now to make the most of these fantastic amenities and attractions in San Juan del Río!

Important information:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: QRO

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pets cannot be left unattended

See all policies

Location

Guest Reviews

9
Based on 78 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
G
Garret • solo_traveller • us
9
2026-03-20 • via Nuitee
E
Erik • family_with_children • us
8
Beautiful property!
Pros:

The decor was top notch, there was a great attention to detail when the owners put this place together. There was a gym nearby which was a big plus. I really like the kitchen area.

Cons:

The pool is more of a plunge pool, I think that should be changed in the description. I would have enjoyed more coffee but it ran out.

2026-01-19 • via Nuitee
A
A • solo_traveller • nl
10
I will come back
Pros:

Great people, friendly and helpfull

2025-12-25 • via Nuitee
A
Astrid • couple • mx
10
Pros:

Muy ameno y colorido. Buena ubicación. Muy limpio y ordenado

Cons:

Estacionamiento pequeño

2025-12-22 • via Nuitee
J
José Miguel • solo_traveller • mx
10
Pros:

La decoración y la comodidad

2025-12-21 • via Nuitee
J
John • solo_traveller • us
10
Staff was very friendly, location was perfect, room was clean and quiet
Pros:

Location

Cons:

N/A

2025-12-15 • via Nuitee
O
Oscar • solo_traveller • mx
8
Pros:

Es bonito y no hay ruido que moleste para dormir.

Cons:

El agua caliente tarda en salir y para mi gusto le falta temperatura.

2025-11-26 • via Nuitee
J
Julius • couple • de
10
Cute refugio in San Juan del Rio
Pros:

The staff is super nice, the place is cute. They have really nice outdoor seating area to enjoy your morning coffee ☕️
We felt very comfortable and were sorry to leave..

Cons:

Nothing, all was good!

2025-11-15 • via Nuitee
S
Sindy • extended_group • mx
9
2025-11-11 • via Nuitee
O
Oscar • solo_traveller • mx
10
EXCELENTE LUGAR, BONITO Y CÓMODO.
Pros:

Tiene una temática muy bonita y es un lugar agradable para el descanso, sin ruidos.

2025-10-29 • via Nuitee
E
Eric Leonardo • couple • mx
10
Pros:

La amabilidad del personal, el concepto del lugar, la ubicación.

2025-10-17 • via Nuitee
A
ANDREA XEVELYAX • couple • mx
10
Pros:

La temática del hotel es muy bonita, te hace sentir como en el viejo oeste. Las habitaciones son lindas y cómodas, el personal es súper amable y súper accesibles. La cocina está limpia y tiene muchos utensilios para poder cocinar. La red de internet es muy buena, todo el servicio excelente, súper recomendable.

2025-10-05 • via Nuitee
I
Ivan • family_with_children • mx
10
2025-08-24 • via Nuitee
T
Trina • couple • us
10
Cute home away from home.
Pros:

We enjoyed our stay. The customer service was outstanding. We felt safe and at home.

Cons:

The shower curtain smelled.

2025-07-31 • via Nuitee
M
Marivel • friends
10
Pros:

Had a great time. Staff was great.

2025-07-14 • via Nuitee
D
Diaz • solo_traveller • mx
10
Pros:

Todo en general, la atención de la chica de la recepción genial.

2025-07-10 • via Nuitee
V
Verified traveler
10
Rincón agradable
Pros:

Atención amable y precisa del personal, instalaciones muy amenas. Excelente concepto country.

2025-07-08 • via Nuitee
C
Cristopher • family
10
Pros:

Excelente propiedad, ya es la segunda vez que me hospedo y es muy comoda

2025-06-27 • via Nuitee
F
Fernanda • young couple • mx
10
Exceptional
2025-06-16 • via Nuitee
J
Javier Isaias • friends
10
Pros:

Es un lugar muy bonita, la tematica le da originalidad y el personal muy amable en todo momento.

2025-06-14 • via Nuitee